scholarly journals MANAGING COMMITMENT IN THE PERSONAL CARE SERVICE INDUSTRY: THE SPECIAL CASE OF HAIRDRESSING SERVICES.

2018 ◽  
Author(s):  
Edwin Theron
Keyword(s):  
Service Industry ◽  
Care Service ◽  
Personal Care ◽  
Special Case

scholarly journals Measuring functional quality in the pediatric intensive care

2013 ◽  
Vol 3 (1) ◽  
pp. 73
Author(s):  
Jeffrey Brett Sussmane
Keyword(s):  
Health Care ◽  
Service Industry ◽  
Care Service ◽  
Health Care Service ◽  
Pediatric Intensive Care ◽  
Technical Quality ◽  
Functional Quality ◽  
Important Challenge ◽  
Care Health ◽  
Technical Study

Defining, measuring and delivering quality is an important challenge facing Health Care. Health Care as a Service Industry may be described with two forms of quality: technical quality, and functional quality. (1) Our previously published technical study demonstrated a reproducible and scalable measure of the technical quality, without additional capital cost. (2) A technical study, and the application of any service or measurement of quality, may be sub optimal if pursued in isolation from the patient/family (customer) perception.
This study measured the functional quality of a complex Health Care service from the patient/family perception, which is perhaps superior and more relevant. We have quantified and documented an excellent competitive franchise and competitive advantages for our services, in our market, as well as areas for improvement, without additional capital expense.

scholarly journals Impact of Quality and Government Subsidies on Elderly Care Services

2021 ◽  
Vol 4 (4) ◽  
pp. 139-145
Author(s):  
Mengna Li ◽  
Liyun Wu
Keyword(s):  
Resource Allocation ◽  
Service Industry ◽  
Care Service ◽  
Elderly Care ◽  
The Elderly ◽  
Improve Quality ◽  
Incentive Effect ◽  
Government Subsidies ◽  
Care Services

In order to solve the problem of imbalance resource allocation and service income in the elderly care service industry, this article establishes three service income models in different situations for a single provider and a single integrator while considering the quality as well as government subsidies. The results showed that government subsidies can significantly improve quality efforts and service income with a mutual restriction between quality and service income. Government subsidies would have an impact on the quality, and they are more conducive to the service income of providers. When government subsidies are less than 80% of the service income, the incentive effect is better.

Boosting Job Satisfaction Through Emotional Intelligence: A Study on Health Care Professionals

2021 ◽  
pp. 097206342110352
Author(s):  
Shalini Srivastava ◽  
Richa Misra ◽  
Deepti Pathak ◽  
Poonam Sharma
Keyword(s):  
Job Satisfaction ◽  
Health Care ◽  
Emotional Intelligence ◽  
Health Care Professionals ◽  
Service Industry ◽  
Care Service ◽  
Health Care Service ◽  
Quality Health Care ◽  
Quality Health ◽  
The Relationship

Emotional intelligence (EI) is possibly one of the most studied psychological factors of the twenty-first century. EI is very much relevant in service industry particularly in management, academics, life sciences or psychology. The purpose of the empirical study is to test the relationship between the defined constructs of EI and job satisfaction ( JS) amongst health care professionals of Delhi NCR region of India. It further tried to understand whether gender moderates the EI and JS relationship. Structured survey was used to solicit response from 260 health care professionals comprising doctors and nurses belonging to different hospitals of Delhi NCR region. Standardised instruments were used to assess the data. Linear and moderated regression were used to test hypotheses developed. The findings suggest that EI constructs significantly impact the level of JS among health care professionals. The result of moderated regression suggested that the relationship of EI and JS is significantly moderated by gender. The construct of EI is relevant in providing high quality health care service delivery to the patients.

scholarly journals Patient Overall Satisfaction derived from the Service Quality and Sources of Expectation in the Health Service Company

2017 ◽  
Vol 10 (2) ◽  
pp. 93
Author(s):  
Harimukti Wandebori
Keyword(s):  
Patient Satisfaction ◽  
Health Service ◽  
Service Quality ◽  
Service Industry ◽  
Care Service ◽  
Health Care Service ◽  
Expectation Gap ◽  
Initial Expectation ◽  
Health Service Quality ◽  
Child Hospital

This study aims to explore the service quality using the variables of Hierarchical Model of Health Service Quality and probed its interaction to the patient satisfaction in Mutiara Bunda Women and Child Hospital Salatiga. The SERVQUAL method was employed as the mean to evaluate the service quality. Additionally, the sources of expectation were also being investigated to see how the patients set their initial expectation. The quantitative method would be used through aquestionnaire to the patient in the hospital. The result indicates that the perception-expectation gap of health service quality in some extent significantly contributed to the overall satisfaction. The previously-determined sources of expectation also significantly contributed in shaping the overall expectation of patient. This research will contribute to the academical and practical realm in investigating the connection between service quality and customer satisfaction in the health care service industry. Furthermore, this research exhibits the novelty in which the new set of variables isapplied in assessing the service quality by finding out the gap score. This will also increase the awareness of the hospital to improve the service quality in order to improve patient satisfaction which leads to loyal patient cultivation.

scholarly journals Personal Care Aides as Household Employees and Independent Contractors: Estimating the Size and Job Characteristics of the Workforce

2021 ◽  
Author(s):  
Joy Jeounghee Kim
Keyword(s):  
Service Industry ◽  
Job Characteristics ◽  
Economic Security ◽  
Full Time ◽  
Negative Consequences ◽  
Personal Care ◽  
Community Based ◽  
Independent Contractors ◽  
Care Aides ◽  
Using Data

Abstract Background and Objectives Although studies pointed out that the number of personal care aides (PCAs) at risk of being in informal employment arrangements is sizeable, little is known about its size and worker characteristics. This study aimed to estimate the share of PCAs working as household employees or independent contractors. It also aimed to compare their basic job characteristics against the job characteristics of those working as agency and government employees. Research Design and Methods Using data from the 2014-2018 American Community Surveys, a sample of 43,287 PCAs working for pay in the Home and Community-Based Service industry was identified, and their job characteristics - full-time weekly work (i.e., working at least 35 hours per week), year-round work (i.e., working at least 50 weeks a year), and annual gross earning – were analyzed by their employment arrangement. Results Analyses found that (1) close to a quarter of aides in the Home and Community-Based Service industry work as household employees or independent contractors while their share in the workforce varies by state and that (2) the work hours and earnings of full-time year-round working household employees or independent contractors are greater than those of their agency counterparts. The results shed light on why some aides may work as household employees or independent contractors. Discussion and Implications The presence of household employees and independent contractors has important implications for PCAs’ job characteristics and labor shortage in the U.S. home care industry. Considering the potentially negative consequences for both the aides’ economic security and the quality of care that consumers can receive, attention should be paid to ways to bring the aides into a more formal employment arrangement.

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