scholarly journals IT Balanced Scorecard Implementation to Measure Information Technology Performance on Information Technology Division of PT. Samudera Indonesia Tbk.

2015 ◽  
Vol 6 (3) ◽  
pp. 444
Author(s):  
Mastuki Mastuki
Keyword(s):  
Information Technology ◽  
Balanced Scorecard ◽  
Problem Formulation ◽  
Measurement Model ◽  
It Services ◽  
Optimal Measurement ◽  
Factor Rotation ◽  
Number Of Factors ◽  
It Performance

The goals of this thesis were to measure the performance of information technology in the IT Division of PT. Samudera Indonesia Tbk. using IT Balanced Scorecard (IT BSC), in which from each of its perspective was breakdown into related variables used as a model of optimal measurement. The problems that will be discussed in this research consisted of finding the factors required to measure the performance of information technology in the company; determining the indicators in measuring the IT performance; understanding in how to create the optimal measurement model of IT performance and evaluating how the measurement model affected the IT performance. The compiled data through questionnaires will be analyzed using factor analysismethod through five steps: problem formulation, correlation matrix, determining the number of factors, factor rotation, and factor interpretation. The result of the research showed that there were four factors affected the ITperformance in PT. Samudera Indonesia Tbk. which consist of IT Competency, IT Services Ability, Business Continuity and IT Improvement. Thus, it can be concluded that those factors affected the IT performance and to obtain a good quality of IT performance, each indicator of the factors should be done to the fullest.

scholarly journals Design of Batik Crafts Industrial Performance Measurement Model in Wukirsari Region Bantul

2018 ◽  
Vol 4 ◽  
Author(s):  
Yasrin Zabidi
Keyword(s):  
Performance Measurement ◽  
Balanced Scorecard ◽  
Performance Indicators ◽  
Performance Indicator ◽  
Problem Formulation ◽  
Measurement Model ◽  
Measurement Instruments ◽  
The Balanced Scorecard ◽  
Craft Industry ◽  
Initial Research

One important factor in influencing the progress and decline of an industry is the performance factor. Performance issues are not only important for middle-to-upper-level companies and large companies, but also important for small and medium industries such as the batik craft industry in the Wukirsari region, Bantul. Given the importance of performance, researchers tried to design a performance measurement model of the batik craft industry in the Wukirsari region, Bantul with the aim of identifying performance criteria, determining performance indicators, formulating performance indicators, and making performance measurement instruments. The steps in this study are divided into four phases, namely the initial research phase and problem formulation, the design phase, the analysis phase and the conclusion phase. The initial research phase and problem formulation include, the profile of the batik craft industry in the Wukirsari region, Bantul, the current performance evaluation system, problem formulation and research objectives. The design phase includes the design process of the performance measurement model with the Balanced Scorecard method which includes setting strategic objectives, establishing performance indicators (key performance indicators), determining performance indicator formulas, making performance measurement instruments. Analysis phase includes KPI analysis and strategy map analysis. Conclusion phase includes conclusions from the results of research and suggestions for the batik craft industry in Wukirsari, Bantul. From the results of the study obtained four performance perspectives based on the balanced scorecard, namely financial, customer, internal business processes, learning and growth. five, namely: increased sales growth, high customer satisfaction, improved system and better work processes, the creation of a good work climate, and increased employee productivity.There are seven performance indicators formed, namely: the rate of sales growth, the level of customer satisfaction, level of compliance with customer complaints, percentage of defective products, number of new products, level of job satisfaction, and employee productivity. The establishment of a performance measurement worksheet, so that the performance values of each performance indicator and total performance can be known in a certain period.Keywords: Performance, Measurement, Batik

Survey of senior frontline clinicians regarding the quality of information technology across the UK

2020 ◽  
Vol 26 (9) ◽  
pp. 220-226
Author(s):  
Sunny Deo
Keyword(s):  
Information Technology ◽  
Service Quality ◽  
Healthcare Delivery ◽  
It Services ◽  
Quality Of Information ◽  
It Service ◽  
Increased Risk ◽  
Questionnaire Method ◽  
The Uk

Background/Aims The quality of information technology (IT) services is key to effective healthcare delivery. However, the high aspirations of health ministers for IT services in hospitals may not be aligned with clinicians' perceptions. This study aimed to assess frontline clinicians' perceptions of the quality of IT services in their institutions. Methods The British Orthopaedics Directors Society online forum was used to invite a group of trauma and orthopaedic clinical leads from a range of hospitals to complete a short questionnaire regarding their perceptions of IT service quality in their practice. Results Negative perceptions of IT service quality were found to be common, with 45% of respondents rating their trusts' overall IT quality as poor or very poor. Of these, 13% deemed their trust's IT service quality to be so poor as to put patients at increased risk. Wide disparities were also reported between respondents' ratings of IT infrastructure quality and institutional responsiveness to concerns. Conclusions This small initial evaluation highlights concerning variations in clinicians' perceptions of IT service quality across different trusts. It also suggests the need for further, more detailed assessment and monitoring of IT quality improvement, for which the same questionnaire method may be useful.

The Relationship between Information Technology Governance and Information Technology Performance in Taiwanese Financial Enterprises

2014 ◽  
Vol 5 (3) ◽  
pp. 17-31 ◽  
Author(s):  
Ruey-Shiang Shaw ◽  
Che-Pin Cheng ◽  
Ta-Yu Fu ◽  
Chia-Wen Tsai ◽  
Dong-Cheng Yen
Keyword(s):  
Information Technology ◽  
Balanced Scorecard ◽  
It Governance ◽  
Enterprise Strategy ◽  
Five Dimensions ◽  
The Balanced Scorecard ◽  
Technology Governance ◽  
Information Technology Governance ◽  
It Performance ◽  
And Performance

More and more enterprises regard Information Technology (IT) as their most valuable property and make full use of IT to maximize the performance of their business operations. As a result, enterprises are attaching more importance to coordinating their IT strategy and enterprise strategy in order to get the most from their IT investment. For the sake of better IT performance and long-term development, firms must adopt a complete strategy for IT governance. In Taiwan, most financial enterprises have not considered IT governance to be a necessity, and those which are implementing IT governance have difficulty explaining, systemically, how it affects IT performance. Based on the five dimensions of IT governance, this study uses the balanced scorecard to measure IT performance and discusses the influence of effective governance on IT performance. The results show that the five dimensions of IT governance (strategic alignment, value delivery, risk management, resource management, and performance measurement) are all positively correlated with IT performance. The results of this study can help Taiwan's financial enterprises set the proper course for IT governance and more clearly understand how it serves to improve IT performance.

Supporting the Module Sequencing Decision in ITIL Solution Implementation

2014 ◽  
Vol 7 (2) ◽  
pp. 41-60 ◽  
Author(s):  
Ahad Zare Ravasan ◽  
Taha Mansouri ◽  
Mohammad Mehrabioun Mohammadi ◽  
Saeed Rouhani
Keyword(s):  
Information Technology ◽  
Balanced Scorecard ◽  
Service Management ◽  
Evaluation Criteria ◽  
Big Bang ◽  
It Services ◽  
Technology Infrastructure ◽  
The Balanced Scorecard ◽  
Technology Service ◽  
Order Preference

Nowadays a growing interest in Information Technology Service Management (ITSM) proves the trends and needs of their implementation in organizations. In order to successfully implement an ITSM project in an organization, it is essential to implement a suitable ITSM solution to support the related processes. The ITSM solution implementation can be conducted either in a big bang or phased manner by module. The present paper intends to offer the analytical means to support decision-making in the implementation sequence of Information Technology Infrastructure Library (ITIL) solution modules. Since the decision problem of the module sequence involves a myriad of organizational and technical issues, which are vague in essence, we propose the Balanced ScoreCard (BSC) based evaluation criteria for supporting module sequencing decision along with fuzzy Technique for Order Preference by Similarity to Ideal Solution (FTOPSIS) method to be applied. The proposed approach has been applied to a local Iranian company in the field of IT services to implement the acquired ITSM solution; the provided numerical example illustrates the applicability of the approach for the purpose. The priorities for the implementation sequence of the modules are determined in the case study.

The Relationship between Information Technology Governance and Information Technology Performance in Taiwanese Financial Enterprises

2016 ◽  
pp. 1786-1801 ◽  
Author(s):  
Ruey-Shiang Shaw ◽  
Che-Pin Cheng ◽  
Ta-Yu Fu ◽  
Chia-Wen Tsai ◽  
Dong-Cheng Yen
Keyword(s):  
Information Technology ◽  
Balanced Scorecard ◽  
It Governance ◽  
Enterprise Strategy ◽  
Five Dimensions ◽  
The Balanced Scorecard ◽  
Business Operations ◽  
Information Technology Governance ◽  
It Performance ◽  
And Performance

More and more enterprises regard Information Technology (IT) as their most valuable property and make full use of IT to maximize the performance of their business operations. As a result, enterprises are attaching more importance to coordinating their IT strategy and enterprise strategy in order to get the most from their IT investment. For the sake of better IT performance and long-term development, firms must adopt a complete strategy for IT governance. In Taiwan, most financial enterprises have not considered IT governance to be a necessity, and those which are implementing IT governance have difficulty explaining, systemically, how it affects IT performance. Based on the five dimensions of IT governance, this study uses the balanced scorecard to measure IT performance and discusses the influence of effective governance on IT performance. The results show that the five dimensions of IT governance (strategic alignment, value delivery, risk management, resource management, and performance measurement) are all positively correlated with IT performance. The results of this study can help Taiwan's financial enterprises set the proper course for IT governance and more clearly understand how it serves to improve IT performance.

scholarly journals Measuring AIS Course Outcomes: The Relationship Between Knowledge/Skills and Interest/Enjoyment

2010 ◽  
Vol 5 (1) ◽  
pp. 47-69 ◽  
Author(s):  
Grover S. Kearns
Keyword(s):  
Information Technology ◽  
Career Paths ◽  
Accounting Information ◽  
Two Dimensions ◽  
Accounting Information Systems ◽  
Knowledge And Skills ◽  
Number Of Factors ◽  
Course Outcomes ◽  
The Relationship

Information technology (IT) has become increasingly important to accounting professionals. Education in relevant IT-related topics, however, appears to have lagged workplace demands. Most undergraduate accounting programs require an Accounting Information Systems (AIS) course to fulfill the major program requirements. Because this course is often the only one to address AIS topics, students may tend to view IT as being less important to their career paths. Such attitudes may reduce the quality of course outcomes. A survey of 103 undergraduate AIS students was conducted to assess attitudes along two dimensions: knowledge and skills and interest and enjoyment. Results showed that, for a number of factors, interest and enjoyment was positively associated with knowledge and skills. The level of the two dimensions, however, varied, and students displayed greater interest in traditional accounting than in technology-related courses. Most importantly, attitude towards IT affected success.

scholarly journals PENGUKURAN KINERJA TEKNOLOGI INFORMASI PERUSAHAAN ABC MENGGUNAKAN IT BALANCED SCORECARD DAN BTRIPPLEE FRAMEWORK

2019 ◽  
Vol 3 (1) ◽  
Author(s):  
Handoko Handoko ◽  
Catherine Catherine ◽  
Riche Riche
Keyword(s):  
Information Technology ◽  
Performance Measurement ◽  
Balanced Scorecard ◽  
Performance Indicator ◽  
Future Orientation ◽  
Development Stage ◽  
It Implementation ◽  
It Performance ◽  
Effectiveness And Efficiency ◽  
Operational Activities

Information technology (IT) applied by the company can help increase the effectiveness and efficiency associated with the company's operational activities. Measurement of IT implementation is carried out on ABC companies engaged in information technology services in every business process. To integrate business processes with the current implementation of information technology, IT measurements are needed through the concept of the Balanced Scorecard (BSC) in ABC companies. In ABC companies, IT performance measurement is very important to know the extent of the company's business development stage so that it can achieve the organization's vision and mission in the short and long term. In terms of effectiveness and efficiency, ABC companies have information technology and prioritize meeting business and IT strategies. A number of business transactions carried out every day can run the risk of failure of IT implementation which impacts on the company's progress. The method used to measure IT maturity in ABC company is IT BSC combined with BTripleE Framework. From the results of the analysis conducted, there are various findings related to the risk and failure of IT implementation in the company so that an evaluation of IT is obtained which is used as a responsive action towards the IT implementation. After that, the description of the BTripleE Framework form is applied in the use of IT BSC that considers 4 perspectives through the calculation of Key Performance Indicators (KPI), including corporate contribution, future orientation, operational excellence, and customer orientation.Keywords: IT Performance Measurement, IT Balanced Scorecard, BtrippleE Framework, Key Performance Indicator

scholarly journals Assessing Information Technology Strategy Alignment to Business Strategy Utilizing IT Balanced Scorecard Case Study: PT. Pos Indonesia

2017 ◽  
Vol 4 (02) ◽  
Author(s):  
Albi Fitransyah
Keyword(s):  
Information Technology ◽  
Business Process ◽  
Balanced Scorecard ◽  
Business Strategy ◽  
Maturity Model ◽  
Maturity Level ◽  
Level 3 ◽  
It Performance ◽  
User Orientation ◽  
Operational Excellence

PT Pos Indonesia as an organization that provides mail, goods, and money delivery services has been implementing Information Technology (IT) to support the business process, such as: SOPP (System Online Payment Point), Post Remittance, Reserve Online, Agent (Westrn Union, Money Gray), and I-Post (Integrated Post) is handled by the Division of Information Technology (IT). But until now its implementation has not been fully able to support existing business processes, and can not contribute the maximum to the business. PT Pos Indonesia should not only apply IT as a business process support activities, but must also be implemented as part of business strategy. The implementation of IT should be the optimal power of life and competitiveness of the organization. The implementation of IT must also provide the opportunity for changes in the productivity of a business that has been running. This is what underlie the study required that can analyze the various factors that affect founded IT strategic planning that is able to adapt, fit, and balanced with business strategy way of the organization. On this thesis, assessed the alignment of the IT strategy to business strategy in PT Pos Indonesia. IT Balanced Scorecard framework is used: (a) to help translate IT strategy into the actions of IT, and (b) assess the performance of IT in PT Pos Indonesia. IT Balanced Scorecard have a role as a performance management IT system. With the IT Balanced Scorecard, IT vision, strategy, and organization associated balanced againts the objective of financial, customer, business process, and learning and growth perspective. Each perspective is changes to the contribution companies, end-user orientation, operational excellence, and the readiness of the future. Alignment Maturity Level developed by Luftman used to know the maturity level of alignment between IT and business organization in good condition at this time, and conditions that are expected. Competency/value criteria on the maturity model Luftman, examine the IT values that contribute to corporation business. The contribution of IT values to business measured by mapping IT performance in the four IT Balanced Scorecard perspectives. Importance Performance Analysis (IPA) method is used to measure IT performance, both for current conditions and expected conditions. Capability Maturity Model (CMM) is used to measure the level of internal process maturity in IT division of PT Pos Indonesia, as part of follow-up the operational excellence perspective analysis of IT Balanced Scorecard. Analytical Hierarchy Process method is used to find the weight of performance indicator each perspective. The results of the analysis is designed to be able to create a solution design in the form of a proposal to the direction of improvement. Alignment level between IT and business, for the current condition (as is) are on the maturity level 3 or established process, and for conditions that are expected (to be) are at maturity level 4 or managed process. With the IPA method, the IT performance based on the company contribution perspective is located to the C quadrant position coordinates with as is - to be coordinates position (3.14, 3.54). IT performance based on end-user orientation perspective is located in the C quadrant with as is - to be the coordinates position (3.10, 3.93). IT performance based on operational excellence perspective lies in the quadrant B with as is - to be coordinates position (3.41, 4.35). With the CMM analysis, the maturity of IT division internal of PT Pos Indonesia, to the condition at this time (as is) are on the maturity level 3 or defined process and conditions that are expected to be on level 4 or managed process. IT performance based on the future readiness perspective lies in the quadrant A with as is - to be position coordinates (3.13, 4.05). Importance sequence will be the beginning point for cause effect relationship on the IT Balanced Scorecard as a solution design. With the AHP method, is that the performance indicators with the most importance is the development of activity / IT processes.

Pengaruh Kualitas Sumber Daya Manusia, Pemanfaatan Teknologi Informasi, Dan Sistem Pengendalian Intern Terhadap Ketepatwaktuan Pelaporan Keuangan Pemerintah Desa

2018 ◽  
Vol 26 (2) ◽  
pp. 131-143
Author(s):  
Marlinawati Marlinawati ◽  
Dewi Kusuma Wardani
Keyword(s):  
Information Technology ◽  
Control System ◽  
Human Resources ◽  
Financial Reporting ◽  
Internal Control ◽  
Positive Influence ◽  
Internal Control System ◽  
Speed Up ◽  
Village Government

The purpose of this research is to know the influence between the Quality of Human Resources, Utilization of Information Technology and Internal Control System Against Timeliness of Village Government Financial Reporting at Gunungkidul Regency. This research is causative research. The population is the village government in Gunungkidul Regency, especially in Gedangsari subdistrict. Criteria of respondents in the study were to village and village apparatus. We use questionnaire to collect data. We use multiple regression with SPSS program version 16.0 to analyze data. We find that quality of human resources and internal control system have a positive influence on the timeliness of village government financial reporting. On the other hand, utilization of information technology does not influence the timeliness of village government financial reporting. These imply that the quality of human resources and internal control system can speed up the preparation of village government financial reporting.

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