Impacts of Online Reservation System Information on Hotel Room Rates

2018 ◽  
Vol 17 (3) ◽  
pp. 85-108
Author(s):  
Mi-hea Cho ◽  
Jae Man Lim
Keyword(s):  
Hotel Room ◽  
System Information ◽  
Reservation System ◽  
Online Reservation

scholarly journals ONLINE RESERVATION SYSTEM BASED ON E-COMMERCE IN COLEGA STORE YOGYAKARTA

2020 ◽  
Vol 3 (1) ◽  
pp. 75-83
Author(s):  
Arfiani Nur Khusna
Keyword(s):  
Black Box ◽  
Test Method ◽  
Global Network ◽  
The Internet ◽  
The World ◽  
Reservation System ◽  
Online Reservation ◽  
The Cost ◽  
Internet Development

Kedai Kolega is a business engaged in the production of food and beverages. Colleges Store provides purchase and reservation service. The problem at Kedai Kolega is the reservation process by coming directly to the place so as to make the cost and time inefficient for customers who are away from the location. Customers also can not make reservations outside the operator hours due to limitations of colleagues in serving customers in real time 24 hours a day, Rapid Internet development is the driving factor of e-commerce. The Internet is a global network that connects computer networks around the world. Using the Internet in this case E-Commerce will facilitate Kedai Kolega when performing data management more quickly and accurately and make reservations online. E-Commerce system is tested using black box and alpha test method. The results showed that E-Commerce is able to provide convenience to the colleagues in improving the quality of service to customers

scholarly journals PENGEMBANGAN SISTEM INFORMASI RESERVASI DAN CUSTOMER RELATION MANAGEMENT PADA RESTORAN 3 WISE MONKEYS

2019 ◽  
Vol 21 (1) ◽  
pp. 32-44
Author(s):  
Laurentia Anggun P ◽  
Kristina G. Simanjuntak ◽  
Kusno Prasetya ◽  
Andree E. Widjaja
Keyword(s):  
Customer Service ◽  
Online System ◽  
Customer Relation Management ◽  
The Future ◽  
To Come ◽  
Reservation System ◽  
Online Reservation

The current competitions between businesses is getting more intense, one of those competitions is in restaurant business. 3 Wise Monkeys is a restaurant that is trying to improve its customer service. One of the main problems is the unavailability of tables when they come to the restaurant, whcih can affects customer’s judgement. This research aims to help the customer and restaurant owner by designing an online reservation system to book the table and food. The benefit of the system for the customer is that they can choose their table and the menu even before they arrive to the restaurant. Furthermore, there is doorprize feature for the customers who make online reservatoin, making them want to come back in the future and use the online system. The benefit for the restaurant owner is the system can produce informations regarding the number of members, what is the favorite menus, and what time is the busiest hour for the restaurant

scholarly journals A SWOT ANALYSIS OF ONLINE ROOM RESERVATION IN HOTEL SECTORS. (A CASE STUDY IN BALI HSOVEREIGN HOTEL)

2020 ◽  
Vol 6 (1) ◽  
pp. 113
Author(s):  
I Wayan Kiki Sanjaya ◽  
A.A. Ayu Suwi Arianty ◽  
I Gusti Ayu Eka Suwintari ◽  
I Gusti Ayu Melistyari Dewi
Keyword(s):  
Swot Analysis ◽  
Internet Media ◽  
To Come ◽  
Reservation System ◽  
Definition Of ◽  
Online Reservation ◽  
Online Process ◽  
Server System

The present study discusses a SWOT analysis of online reservation applied in HSovereign Hotel, Tuban, Bali. The hotel expects to obtain the easier and faster services in room reservation in hotel sectors by using internet media through online process (e-commerce). However, there are several challenges occur in practice as seen in HSovereign Hotel. As a result, the quality of thereservationservices is considered bad, not professional, and ultimately gives impact upon consumers’ satisfaction. Therefore, the problem that will be observed in the present study is how the advantages, disadvantages, opportunities and threats of e-commerce usage in HSovereign Hotel can be identified. A descriptive-qualitative research is the type of the present study. The data of the present studywere obtained from observation, interview, and documentation in order to find out the advantages, disadvantages, opportunities and threats of online reservation in H Sovereign Hotel. Furthermore, the theories used in the present study are: hotel, reservation, room online reservation, definition of e-commerce, and room occupancy rate. The data were presented in both analytical descriptive and narrative, and also supported by presenting tables, maps, and figures.  Based on the result of analysis, the advantages of e-commerce usage in online reservation services which attracted more residents to come is the effectiveness of online reservation system in H Sovereign Hotel. On contrary, the disadvantages of online reservation relies on its dependency oninternet connection and server system in H Sovereign Hotel. The opportunity can be identified from using online reservation is it could be a media promotion which enables consumers to reserve in the last minute, and the threats found are cancellations ensue and fake bookings that extremely threaten information system of room reservation in H Sovereign Hotel.

Getting Customers Online

2011 ◽  
pp. 66-83
Author(s):  
Reima Suomi
Keyword(s):  
Airline Industry ◽  
Real Life ◽  
Business Environment ◽  
Original Research ◽  
Web Based ◽  
Shipping Company ◽  
Reservation System ◽  
Online Reservation ◽  
Language Areas ◽  
Start Ups

This article discusses the introduction of a Web-based electronic reservation system to an established Finnish shipping company. It is based on a real-life example and original research. In the literature, we see that online reservation systems in the airline industry are well studied, but less so in the maritime industries. We describe major changes in the business environment of the company. Our case company, Luxury Ferries Inc., introduced a new electronic reservation system in August 2000. Some of the findings include: established companies have very different needs and priorities in e-commerce than start-ups. E-commerce puts companies operating in several countries and several language areas under high pressure: through Web services the customers now find it easier to compare offerings in different countries and to display opportunistic behavior.

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