scholarly journals ANALISIS KEPUASAN PENGGUNA LIVE CHAT BPS SUMATERA BARAT MENGGUNAKAN MODEL DELONE MCLEAN

2020 ◽  
Vol 7 (4) ◽  
pp. 189
Author(s):  
Imansyah Fadhil Fidri ◽  
Elfi Tasrif
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Text Message ◽  
Quality System ◽  
System Quality ◽  
Live Chat ◽  
Data User ◽  
Message Service ◽  
West Sumatra

Live chat is a message service via text message, where users can ask operators about certain information. The Central Statistics Agency of West Sumatra Province has a live chat service on its website. This study aims to determine the level of data user satisfaction with the live chat service, and to find out how much influence the live chat service on the BPS West Sumatra website uses the Delone and McLean model. The variables in this study are Information Quality, System Quality, and Service Quality as the independent variable, and User Satisfaction as the dependent variable. This study uses a questionnaire as a data collection tool with a Likert scale. Data processing methods used include validity, reliability, normality, linearity, and multiple linear regression tests. The results showed that the information quality and system quality variables had a positive and significant effect on user satisfaction, but the service quality variable did not significantly influence user satisfaction.Keywords:Information quality, system quality, service quality, user satisfaction

scholarly journals INFLUENCE OF INFORMATION QUALITY, SYSTEM QUALITY, SERVICE QUALITY AND SECURITY ON USER SATISFACTION IN USING E-MONEY BASED PAYTREN APPLICATIONS

2019 ◽  
Vol 3 (2) ◽  
pp. 288-299
Author(s):  
Winanda Wahana Wargadalam
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Information Service ◽  
Sampling Technique ◽  
Quality System ◽  
Quality Service ◽  
System Quality ◽  
Business Form

Nowadays technology grow extremely fast and it is helpful in communication and transactions, this effect to human behavior that people consider using technology intentively in daily activites cause of its facilities, one of facilities is digital economic transactions or e-money. Due to increasing of technology, there are some companies run their business form e-money based applications, one of the applications is the PayTren. The purposed of this research is to examine the satisfactory of the user who apply PayTren applications, such as the influence of information quality, system quality, service quality and security. The method of the research is based on DeLone and McLean models, then it will be modified. The research’s data is quantitative data. researchers collected 89 questionnaires from the population of PayTren application users in Batam by using a purposive sampling technique.  The conclusion of the research show that there is an influence between the quality of information, service quality and security on the satisfaction of e-money users based on the PayTren application, while it is found that there is no influence between the quality of the system on the satisfaction of e-money users based on PayTren applications.

scholarly journals Measuring E-Commerce Success in Malaysia: Modified Delone Mclean Model with Trust and Privacy

2018 ◽  
Vol 7 (4.15) ◽  
pp. 524
Author(s):  
Najma Imtiaz Ali ◽  
Suhaila Samsuri ◽  
Muhamad Sadry Abu Seman ◽  
Imtiaz Ali Brohi ◽  
Asadullah Shah
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Quality System ◽  
System Quality ◽  
Is Success ◽  
Is Success Model ◽  
Delone And Mclean ◽  
Success Model ◽  
Net Benefits

With the influx of the Internet, Business to Customer E-commerce (B2c e-Commerce) has gained popularity around the globe. Although a number of researches has been done to know the factors affecting the adoption of e-commerce, however, not much research has done to know the effects of e-commerce on online shopping success.  DeLone and McLean introduced the Information System (IS) success model in year 1992, later on, refined the same model with the newer concept, to fully understand the effects of IS success. In this paper, authors have used the DeLone and McLean IS success model 2003 with addition two constructs Privacy and Trust.  Seven interrelated dimensions of e-commerce were examined namely, Service Quality, System Quality, Trust, Privacy, User satisfaction and Net benefits. The proposed model and the relationship between the various constructs were measured by gathering the data from 381 users from the business faculty of Klang valley universities in Malaysia. Seven interconnected dimensions of B2C e-commerce success were confirmed namely, Service Quality, System Quality, Information Quality, Trust, Privacy along with User Satisfaction and Net Benefits. Confirmatory Factor Analysis CFA and SEM were used to analyse the collected data and proved the hypothesis. The results revealed that system quality, service quality, trust and privacy are directly related to user satisfaction which in turn directly related to net benefits, whereas information quality has no any influence on user satisfaction in terms of e-commerce. 

scholarly journals Testing and Validating DeLone and MacLean IS Model: ERP System Success in Higher Education Institutions of Pakistan

2020 ◽  
Vol 10 (5) ◽  
pp. 6242-6248
Author(s):  
Z. H. Khand ◽  
M. R. Kalhoro
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Quality System ◽  
Equation Modeling ◽  
System Quality ◽  
Erp Systems ◽  
Delone And Mclean ◽  
The Impact

The universities in Pakistan have recently started replacing their old legacy systems with ERP systems which are commonly used in business organizations to gain a competitive edge over competitors. The Higher Education Commission (HEC) has implemented ERPs systems at eight different Universities in Pakistan. HEC has invested a huge amount of money to facilitate the integration, customization, and implementation of ERP systems in these universities. Previous studies have mainly focused on Critical Success Factors (CSFs) and risk factors of ERP systems. This study intends to empirically measure the support of ERP systems in teaching processes. DeLone and McLean model of Information Systems (IS) success is one of the most commonly used models cited in IS literature. In this study, the DeLone and McLean model was applied at a University level analysis to access the impact of ERP in higher educational institutions and their support in the improvement of academic processes. Hypotheses were tested on the research model using empirical data collected from 230 respondents, including students and faculty at two selected universities, with the use of a questionnaire. The data were analyzed by structural equation modeling. The model was empirically tested and the findings showed that use and user satisfaction affected most net benefits. Information quality, system quality, and service quality accounted for 42.6% effect in use. Whereas, information quality, system quality, service quality, and use accounted for 46.5% variance in user satisfaction.

scholarly journals Analysis the Effect of Information Quality, System Quality, and Service Quality on Digital Wallet User Satisfaction of Students in Jakarta

2021 ◽  
Vol 10 (2) ◽  
pp. 1128-1133
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Quantitative Methods ◽  
Information Quality ◽  
Quality System ◽  
System Quality ◽  
Information Systems Success ◽  
Success Model ◽  
Information Systems Success Model ◽  
Digital Wallet

The purpose of this research is to find out whether there is an effect between information quality, system quality, dan service quality on user satisfaction, and how much the effect on user satisfaction of digital wallet of students in Jakarta. This research uses quantitative methods with 100 students in Jakarta who use digital wallet as respondents. Measurement of user satisfaction is conducted based on DeLone and McLean information systems success model, which includes Information Quality, System Quality, and Service Quality. Based on research results, information quality, system quality, and service quality have significant effect on digital wallet user satisfaction of students in Jakarta with 90,1% effect percentages.

scholarly journals The influence Quality of information, Sistem Quality and Service Quality on Satisfaction and User Performace

2021 ◽  
Vol 12 (2) ◽  
pp. Layouting
Author(s):  
Heni Nur Isnaeningsih ◽  
Azmi Fitriati ◽  
Pujiharto Pujiharto ◽  
Herni Justiana Astuti
Keyword(s):  
High School ◽  
Data Analysis ◽  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Quality System ◽  
Quality Service ◽  
User Performance ◽  
System Quality ◽  
Positive Effect

Research aims: This study aims to analyze the effect of information quality, system quality, and service quality on user satisfaction so that it has an impact on user performance.Design/Methodology/Approach: This type of research is conducted using a quantitative approach, namely research using research instruments, quantitative data analysis with the aim of testing the predetermined hypothesis,The sample used was 61 Religious Teachers at Muhammadiyah Vocational Schools in Cilacap Regency. The data obtained through questionnaires were processed using PLS analysis (Partial Leas Square). Testing the research model (Outer Model) was carried out in two stages, namely testing of the measurement model (Outer Model) with Convergent Validity, Discriminate Validity and structural testing (Inner Model) with Path Coeffecient, Specific Indirect Value.Research findings: The results of data analysis show that information quality has no effect on user satisfaction, system quality, service quality has a positive effect on user satisfaction, system quality has no effect on user performance, service quality affects user performance, information quality, user satisfaction has a positive effect on user performance, namely religion teacher at Muhammadiyah Vocational High School in Cilacap Regency.Theoretical contribution/ Originality: This study examines the influence of information quality, system quality and service quality for employeesPractitioner/Policy implication: it should be that the higher the level of information quality, system quality, service quality, the higher the performanceResearch limitation/Implication: This research was only conducted in Muhammadiyah Junior High School in Cilacap Regency

scholarly journals PENGARUH KUALITAS SISTEM, KUALITAS INFORMASI DAN KUALITAS LAYANAN HER REGISTRASI IGRACIAS TERHADAP KEPUASAN PENGGUNA

2019 ◽  
Vol 1 (01) ◽  
pp. 33
Author(s):  
Viliane Puspa Negara ◽  
Dudi Pratomo
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Sampling Technique ◽  
Positive Influence ◽  
Quality System ◽  
System Quality ◽  
Probability Sampling ◽  
School Year

This research was carried out by using the model's success Information System which has been designed by DeLone and McLean (2003) by taking several required dimensions or variables. The purpose of this study was to examine the influence of information quality, system quality, service quality Her Registration process to the satisfaction of a user (A Case Study of the iGracias application Telkom University). The sample used in this study were the students of Telkom University class of 2013, which at the time of the school year 2016/2017 be final year students so that more process Her Registration compared to other forces. The sampling technique using probability sampling, with probability sampling technique used is Proportionate stratified random sampling, so that the sample in this study were 371 respondents. The study proves that the information quality, system quality, and service quality significantly influence to user satisfaction simultaneously, as well as proving that the information quality, system quality, and service quality have a positive influence and significant to user satisfaction

scholarly journals Testing on Actual Use and User Satisfaction Enterprise Resource Planning on Banking Companies in West Sumatera

2018 ◽  
pp. 659-664
Keyword(s):  
Service Quality ◽  
Enterprise Resource Planning ◽  
User Satisfaction ◽  
Information Quality ◽  
Statistical Tests ◽  
Resource Planning ◽  
Test Results ◽  
System Quality ◽  
West Sumatra

This study aims to examine the level of real use and satisfaction of ERP users in banking companies in the West Sumatra region. The analysis was carried out by examining the effect of system quality, information quality and service quality on the level of real use and satisfaction of ERP users in banking companies in West Sumatra. Data acquisition was carried out by survey techniques through questionnaires to 140 employees from 4 government banks in West Sumatra (ERP users). A total of 89 data can be processed in this study. Multiple regression statistical tests are used to test hypotheses. Regression test results on model I indicate that there is no influence on the quality of information systems, information quality and service quality at the level of real use of Enterprise Resource Planning. While the test results in model II show that there is an influence of the quality of the information system, information quality and service quality on the satisfaction of users of Company Resource Planning.

scholarly journals Analisis Pengaruh User Experience Terhadap Kepuasan Pengguna Mobile Application E-Commerce Shopee Menggunakan Model Delone & Mclean

2021 ◽  
Vol 2 (2) ◽  
Author(s):  
Sarip Hidayatuloh ◽  
Rinda Hesti Kusumaningtyas ◽  
Yusrina Aziati
Keyword(s):  
Service Quality ◽  
User Experience ◽  
User Satisfaction ◽  
Mobile Application ◽  
Information Quality ◽  
Quality System ◽  
System Quality ◽  
Purposive Sampling

Kepuasan pengguna terus menjadi prioritas utama dalam dunia e-commerce dan menjadi faktor yang sangat penting untuk kesuksesan e-commerce. Shopee merupakan salah satu e-commerce yang meramaikan segmen mobile marketplace melalui aplikasi mobile untuk mempermudah transaksi jual beli melalui perangkat ponsel. Namun, masih banyak keluhan-keluhan yang dirasakan oleh pengguna aplikasi shopee sehingga berdampak pada kepuasan penggunanya. Oleh karena itu, penelitian ini bertujuan untuk mengetahui seberapa besar kepuasan pengguna berdasarkan pengaruh dari pengalaman pengguna aplikasi shopee dengan menggunakan model DeLone & McLean yang dimodifikasi dengan menambahkan variabel perceived utilitarian dan perceived hedonic sebagai dimensi utama yang mewakili IT user experience. Populasi penelitian ini adalah pengguna aplikasi shopee sebagai pembeli dengan teknik pengambilan sampel purposive sampling. Sementara analisis data menggunakan pendekatan PLS-SEM dengan bantuan tools SmartPLS 3.2.8. Hasil dari penelitian ini menunjukan bahwa information quality, system quality, perceived hedonic dan use memiliki pengaruh terhadap user satisfaction, sedangkan service quality dan perceived utilitarian tidak. Dari 15 hipotesis yang diajukan, tiga diantaranya ditolak yaitu service quality terhadap use dan user satisfaction kemudian perceived utilitarian terhadap user satisfaction.

FinTech in the Kingdom of Bahrain

2021 ◽  
pp. 174-190
Author(s):  
Hayat Ali ◽  
Reem Al Kaabi ◽  
Hussain Mansoor Ali ◽  
Hussain Sami Ahmed ◽  
Mohammed Naser
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Quality System ◽  
Ease Of Use ◽  
Significant Positive Effect ◽  
System Quality ◽  
Public And Private ◽  
Positive Effect ◽  
Financial Technology

Financial technology (FinTech) has developed rapidly over the last decade. In the Kingdom of Bahrain, both public and private sectors have adopted FinTech in different ways. The objective of this research is to explore and assess Bahraini users' adoption of and satisfaction with FinTech services. A model was built to quantify FinTech users' satisfaction. and a questionnaire was used to collect data; 319 responses were returned. The outcome was that all the factors investigated, accessibility, ease of use, completeness, accuracy, security, reliability, responsiveness, service quality, system quality, and information quality, have a significant positive effect on user satisfaction. The contribution of this research is the model of satisfaction for FinTech that can be applied in different countries. The proposals recommended by the authors will also inform government and concerned organizations about FinTech in Bahrain for greater user satisfaction.

scholarly journals Model Delone and Mclean Untuk Mengukur Kesuksesan E-Government Kota Pekalongan

2016 ◽  
Vol 2 (1) ◽  
pp. 1-8 ◽  
Author(s):  
Pujo Hari Saputro ◽  
Djoko Budiyanto ◽  
Joko Santoso
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Quality System ◽  
Quality Service ◽  
System Quality ◽  
Net Benefit ◽  
Delone And Mclean

Pemerintah Kota Pekalongan saat ini sudah menjadi salah satu kota percontohan dalam penggunaan E-government di Indonesia, banyak sistem sudah diterapkan dan berhasil membantu dalam pelayanan pemerintah kota kepada masyarakat dan juga mempermudah dalam pekerjaan pegawai pemerintahan. Metode DeLone and McLean yaitu metode yang mempunyai 6 variabel evaluasi yaitu: information quality, system quality, service quality, use, user satisfaction dan net benefit. Metode DeLone and McLean akan digunakan sebagai model mengukur kesuksesan E- government dalam penggunaannya untuk membantu kinerja pegawai pemerintahan kota pekalongan. Dengan model ini diharapkan dapat diketahui komponen-komponen yang mendukung atau menghambat dalam penggunaan E-government, sehingga ke depan diharapkan dapat menjadi bahan evaluasi untuk perbaikan.

Sign in / Sign up

Export Citation Format

Share Document