scholarly journals Assessment of passengers 'satisfaction from the organization of MPK Kraków public transport services

2018 ◽  
Vol 19 (7-8) ◽  
pp. 33-39
Author(s):  
Ewa Brożyna
Keyword(s):  
Public Transport ◽  
Original Research ◽  
Network Availability ◽  
Transport Services ◽  
Transport Organization ◽  
Passenger Satisfaction ◽  
Organization Quality ◽  
System Information ◽  
Public Transport Services

This article raises a subject of organization quality of public transport services. The author presented in it the results of the second part of the original research conducted among  passengers of Miejskie Przedsiębiorstwo Komunikacyjne S.A. in Krakow, which showed the level of passenger satisfaction from the three aspects of the transport organization of MPK Kraków, which are: accessibility of the communication network (availability of connections and deployment of stops), information system (information channels for passengers and the level of culture and competence in servicing passengers) and issues related to tickets (operation of ticket machines, operation of the Krakowska Karta Miejska, ticket control). The aim of the research was to acquire knowledge about the passengers' perception of the quality in organization of MPK Krakow services and to develop on this basis practical tips and suggestions regarding the directions of actions that can be taken to improve the organization of these services.

scholarly journals Marketing Research on Passenger Satisfaction With Public Transport Service in the City of Belgrade

2015 ◽  
Vol 27 (1) ◽  
pp. 47-57 ◽  
Author(s):  
Branislav Radnović ◽  
Radenko Miloš Marić ◽  
Vladana Radnović ◽  
Milena Ilić ◽  
Dragan Lukač
Keyword(s):  
Public Transport ◽  
Marketing Research ◽  
Future Research ◽  
Main Task ◽  
Transport Services ◽  
Passenger Satisfaction ◽  
The Relationship ◽  
The City ◽  
Public Transport Services

The aim of this paper is to determine, based on conducted marketing research, the level of passenger satisfaction with public transport services for the purpose of making better marketing decisions in the example of the City of Belgrade. The main task is to test the hypothesis on the existence of significant influence of factors, such as quality service, attitude and behaviour of employees (e.g. driver), adequate informing, quality of vehicles, line routes and timetable, on passenger satisfaction. Correlation coefficient and regression analysis were used for interpreting the obtained results and examining the formulated hypothesis. Empirical research has shown that there is a significant correlation between the aforementioned factors and passenger satisfaction with public transport services. The obtained results provided recommendations and guidelines for improving and increasing the quality of public transport services. The research results also provide the basis for future research that could examine the relationship between passenger satisfaction with services and sub-groups within the analyzed factors.

Features of entropy orderliness of transportation process for typical routes of urban public transport

2020 ◽  
pp. 3-9
Author(s):  
Artur Igorevich Petrov ◽  
Keyword(s):  
Relative Entropy ◽  
Public Transport ◽  
Spatial Location ◽  
Entropy Method ◽  
Transport Services ◽  
Transportation Process ◽  
Urban Public Transport ◽  
Definition Of ◽  
Public Transport Services

The paper presents the possibility, necessity, ideology and essence of the entropy method of estimating the orderliness of the transportation process in relation to urban public transport. Examples of numerical definition of the relative entropy of the transportation process on typical public transport routes are given. The paper shows that the level of orderliness of the transportation process, identified by relative entropy, is determined by the specifics of the spatial location of public transport routes in terms of the urban area and mainly depends on the quality of users of public transport services.

scholarly journals A Multivariate Analysis of the Quality of Public Transport Services

2014 ◽  
Vol 17 ◽  
pp. 238-247 ◽  
Author(s):  
Francesco Domenico d’Ovidio ◽  
Domenico Leogrande ◽  
Rossana Mancarella ◽  
Andrea Schinzano ◽  
Domenico Viola
Keyword(s):  
Multivariate Analysis ◽  
Public Transport ◽  
Transport Services ◽  
Public Transport Services

scholarly journals Fleet Management of Public Transportation using Internet of Things

2018 ◽  
Vol 7 (3.12) ◽  
pp. 388
Author(s):  
Moka Eswar ◽  
A Titus Manohar ◽  
Akshay Mani
Keyword(s):  
Internet Of Things ◽  
Public Transport ◽  
Public Transportation ◽  
Poor Quality ◽  
Fleet Management ◽  
Public And Private ◽  
Transport Services ◽  
Effective Manner ◽  
Public Transport Services

With the increase in the number of public and private buses in cities in recent years, managing the bus fleet across various routes in an efficient and effective manner has become cumbersome. This is resulting in suboptimal services, inability to effectively cater to existing demand, and poor quality of public transport services.  Modern technological advancements have created a tremendous opportunity to improve various aspects of public transport services, to not only serve existing demand but attract increasing number of passengers to public transport from a sustainable development standpoint.  One such area which is gaining momentum is intelligent fleet management using the concept of Internet of Things (IoT).  This area calls for a cross-field collaboration between engineers from various disciplines to use the up and coming idea of Internet of Things (IoT) for overcoming the challenges of intelligent fleet management. This paper explores the opportunity for incorporation of IoT to manage bus fleets based on the occupancy ratio and the resulting benefits that can be achieved in terms of fleet frequency optimization.

QUALITY APPROACH TO THE SUSTAINABILITY OF PUBLIC TRANSPORT

Transport ◽  
2012 ◽  
Vol 27 (1) ◽  
pp. 102-110 ◽  
Author(s):  
Dalia Susnienė
Keyword(s):  
Customer Service ◽  
Public Transport ◽  
Service Management ◽  
Accurate Determination ◽  
Sustainable Urban Development ◽  
Negative Effects ◽  
Public Transport System ◽  
Transport Services ◽  
Public Transport Services

Transport is an essential part of national economic, social and sustainable development that can produce both positive and negative effects on the environment and the quality of life depending on the level of development and indicated preferences. Modern interpretations of sustainable urban development require reducing the use of private cars through improving the quality of public transport services. Therefore, identifying the inefficiencies of the public transport system will help with improving service management, expanding coverage and increasing the attractiveness of public transport services. There is a general agreement that excellent customer service is a source of competitive advantage. The key to providing effective customer service is the accurate determination of the customer's needs and response to them in a consistent manner in order to assure their satisfaction. The SERQUAL model was employed as an instrument to measure customer satisfaction and give valuable information and guidelines for transport service companies on necessary improvements in their daily operations. The SERQUAL approach, in case service quality is defined and measured as the difference between expectations and perceptions, is the major point of departure from the previous attempts to find possible solutions to improving public transport services.

scholarly journals Selected elements of the logistic customer service in public transport – Gdynia case

2016 ◽  
Vol 2016 (1) ◽  
pp. 1-9
Author(s):  
Krzysztof Grzelec
Keyword(s):  
Customer Service ◽  
Public Transport ◽  
Marketing Research ◽  
Main Determinant ◽  
The Public ◽  
Transport Services ◽  
Marketing Orientation ◽  
First Time ◽  
Public Transport Services

Relationship marketing involves negotiated service promise, which is characterized by: the reliability of trip in the desired direction, using of suitable means of transport at a certain price, expected conditions of trip in right time. The universality of the principles of customer service determined the adoption of marketing orientation by the Public Transport Authority in Gdy-nia. It’s made by marketing research and forming of public transport services based on its re-sults. PTA in Gdynia planning services, takes into account not only the needs of existing cus-tomers (passengers), but also the needs of people using private cars. This makes possible to increase quality of PT services. The rule: "right the first time" is the main determinant of Public Transport Authority in Gdynia.

Research on Evaluation Method for the Service Quality of Public Transport Based on Time Reliability Degree

2013 ◽  
Vol 361-363 ◽  
pp. 2205-2209
Author(s):  
Chun Yan Liang ◽  
Li Li Li
Keyword(s):  
Public Transport ◽  
Evaluation Method ◽  
Evaluation Process ◽  
Evaluation Theory ◽  
Research On Evaluation ◽  
Public Transport System ◽  
Transport Services ◽  
Public Traffic ◽  
Public Transport Services

Devoting major efforts to developing public transport and practicing public traffic priority has been one of the important approaches to solve traffic problems. In order to evaluate the quality of public transport services quickly and accurately, time reliability degree is taken as evaluation index. The time reliability degree of the bus line can be got through the computation of the reliability degree of running and waiting time. In the end, the bus line of K362 inChangchuncity is taken as an example to show the evaluation process. The evaluation theory and method of public transport system is perfected by the result.

scholarly journals Service Quality in Public Transport Services of the Provicial Intercity Transportation (AKDP) in East Java Indonesia

2018 ◽  
Vol 1 (4) ◽  
pp. 161-169
Author(s):  
Sukesi Sukesi ◽  
Eddy Yunus
Keyword(s):  
Public Transport ◽  
Descriptive Analysis ◽  
Sampling Technique ◽  
Community Satisfaction ◽  
Satisfaction Index ◽  
Transport Services ◽  
Qualitative Descriptive ◽  
Intercity Transportation ◽  
Public Transport Services

Evaluating and  increasing the quality of public transport services, especially in the transport of AKDP in East Java is necessary. This study tries to (1) identify and analyze the quality of services; (2) to see the result of community satisfaction survey index (SKM); (3) The highest and lowest effects of the variables on the result of SKM index. The elements of assessment and qualitative descriptive analysis tools refer to KEP / 25 / M.PAN / 2/2004 on guidelines for the preparation of the Community Satisfaction Index and the Ministry decree No. 16 Year 2014, with nine (9) elements of the SKM assessment. This study determines the accidental sample by a random sampling technique that was done proportionally on 221 respondents.

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