Organizational Learning and Innovation in the Tourism Industry as a Basis for Creating Value for Tourists

2021 ◽  
Vol 59 (1) ◽  
pp. 153-172
Author(s):  
Ivana Kostadinović ◽  
Sunčica Stanković
Keyword(s):  
Organizational Learning ◽  
Conceptual Model ◽  
Tourism Industry ◽  
Point Of View ◽  
Tourism Research ◽  
The Relationship

Abstract Organizational learning, innovation and creating value for tourists are the main issues in a successful tourism research. From that point of view, the aim of the study is to examine the relationship between the variables included in the research: organizational learning, innovation and creating value for tourists. The tested conceptual model didn’t fit well, so it was corrected based on the recommendations for a possible revision of the model. The analysis results indicated a significant impact of organizational learning on innovation and on creating value for tourists. Innovation, also, has a significant impact on creating value for tourists. Furthermore, the results indicated that innovation established the relationship between organizational learning and creating value for tourists. These results show the importance of organizational learning and innovation to improve creating value for tourists.

scholarly journals Self-Service Technologies (SSTs)—The Next Frontier in Service Excellence: Implications for Tourism Industry

2021 ◽  
Vol 13 (5) ◽  
pp. 2604
Author(s):  
Farzad Safaeimanesh ◽  
Hasan Kılıç ◽  
Habib Alipour ◽  
Shahrzad Safaeimanesh
Keyword(s):  
Utility Theory ◽  
Tourism Industry ◽  
Point Of View ◽  
Mediating Effect ◽  
Random Utility Theory ◽  
Business Travelers ◽  
Service Excellence ◽  
Leisure Travelers ◽  
Self Service ◽  
The Relationship

This research aims to understand how self-service technologies (SSTs) can bring about service excellence for tourists by the moderated mediating effect of satisfaction and tourist types, from the customer’s perspective. The study draws on survey data from 627 tourists from North Cyprus, Turkey, Italy, United States, and Germany who had experience using SSTs during their travel period for either leisure or business. The utility theory, Lancaster’s consumer theory, and random utility theory form the basis of this research’s theoretical framework. This study is the first attempt that examines the SSTs’ characteristics as antecedents of service excellence from the customer point of view in tourism literature. Moreover, this research enhances knowledge by integrating the concept of service excellence and SSTs’ characteristics into the abovementioned theories. The results revealed that service excellence could be provided for customers through SSTs, which this service excellence drives through the characteristics of SSTs. The result of moderated mediation tests on the relationship between SSTs’ characteristics and service excellence revealed that tourist types moderate the mediating effect of SSTs satisfaction for functionality, enjoyment, security/privacy, convenience, and customization. Meaning the mentioned constructs are more influential for business travelers than leisure travelers. Limitations, practical and theoretical implications are also discussed.

DOES ORGANIZATIONAL CULTURE HAS IMPACT TOWARD KNOWLEDGE MANAGEMENT : EVIDENCE FROM LECTURER

2020 ◽  
Author(s):  
E.M Bayudhirgantara
Keyword(s):  
Organizational Culture ◽  
Knowledge Management ◽  
Organizational Learning ◽  
Additional Data ◽  
Positive Influence ◽  
Point Of View ◽  
Direct Impact ◽  
Positive Direct ◽  
The University ◽  
The Relationship

The goal of this exploration is to observationally test the connection between Knowledge management (KM) and Organizational Culture of . Specifically, it looks at whether organizational culture (OC) has an interceding with Knowledge Management relationship. Established on the literature review of KMand OC, the theoretical model for this investigation was formed. A self-controlled survey was utilized to gather information from the University owners-managers in Solo. In determining the relationship, SEM-PLS 3.28 was utilized. Measurable results add to the literature by showing a positive direct impact of KM and OC and a critical and positive aberrant impact that Gratitude dimension from OC support positive influence toward Organizational learning (KM). Also Fathonah culture is supporting positive influence toward Organizational Learning. Subjective methods or a contextual investigation approach for additional data examination could be utilized for subsequent research. The results of this exploration give awareness into University owners-managers in the present unique OC setting, concentrating on KM as an instrument for improving their performance. The outcomes can help the University by giving direction with regards to the OC, on account of its impact on the effective execution of KM, in this way improving the dimension of KM. The examination expands the KM literature with an extensive comprehension of Organ izational Learning from the point of view of University in Solo. It fills the void in observational examinations that research the joint impact of KM and OC at University Context..

Scientific Features of Top Machine

2014 ◽  
Vol 513-517 ◽  
pp. 4387-4391
Author(s):  
Yun Bai ◽  
Feng Ming Zhang ◽  
Wan Fang Che ◽  
Yuan Li ◽  
Cong Niu
Keyword(s):  
Complex System ◽  
Artificial Intelligence ◽  
System Theory ◽  
Conceptual Model ◽  
Intelligent System ◽  
Point Of View ◽  
Knowledge Presentation ◽  
Depth Study ◽  
Tm Model ◽  
The Relationship

Most of the research on the relationship between Artificial Intelligence (AI) and Complexity argued the possibility and reality from a philosophical point of view. Recently A few papers popped up to explored AI Science through Complex System Theory. In fact, Dr.Bais conception of the Top Machine (TM), which was firstly proposed in his dissertation Generalized Symbolism and Knowledge Presentation of Hyper Topology Structure in 1999, may comprise the following three fundamental points. He proposed this idea, defined it, and established the Wave and High Jump Principles. This paper intended to explore the scientific features of the TM Model in relation to the three concerned points, and drew the conclusion that TM model is worth in-depth study not only because it visualized the complexity of AI Science, but also it could be an abstract conceptual model of Intelligent System (IS).

A managerial perspective on omnichannel e-customer

2020 ◽  
pp. 5-17
Author(s):  
Maria Teresa Cuomo ◽  
Francesca Ceruti ◽  
Alice Mazzucchelli ◽  
Alex Giordano ◽  
Debora Tortora
Keyword(s):  
Social Networks ◽  
Social Media ◽  
Empirical Analysis ◽  
Customer Experience ◽  
Tourism Industry ◽  
Point Of View ◽  
Social Commerce ◽  
Social Dimensions ◽  
Offline Channels ◽  
Managerial Perspective

The actual omnichannel customer uses indifferently both online and offline channels to express himself through consumption, which increasingly blends personal, cultural and social dimensions. In this perspective social media and social networks are able to assist e-retailers in their effort of creating a total e-customer experience, especially in the tourism industry, trying to satisfy their clients from the relational and commercial point of view. By means of an empirical analysis where managers were interviewed on the topic and its degree of application in the firms, the paper underlines how from the managerial point of view, that represents a new prospect on the topic, the expected shift from e-commerce to social commerce paradigm, facilitating the selling and buying of products and services by using various internet features, is nowadays not completely understood and realized.

Hubungan Kemendagri dan Kemendes dalam Tata Desa dan Administrasi Desa

2020 ◽  
Vol 3 (2) ◽  
pp. 81-97
Author(s):  
Sarip Sarip ◽  
Nur Rahman ◽  
Rohadi Rohadi
Keyword(s):  
Constitutional Law ◽  
Administrative Law ◽  
Point Of View ◽  
Legal Research ◽  
The Government ◽  
The Village ◽  
The Relationship

This article aims to explore the relationship between the Ministry of Home Affairs (Kemendagri) and the Ministry of Villages (Kemendes) from theconstitutional law and state administrative law point of view.The second concerns of this research is the disharmony and problem between the two ministries.From the constitutional law point of view, it turns out that what the Ministry of Home Affairs is doing, is closer to the object of its discussion. The method used in this research is normative legal research bycomparingthe constitutional law and state administrative law to obtain clarity regarding the Ministry of Home Affairs and Ministry of Village. The result shows that the Ministry of Village approached the science of state administrative law, namely to revive or give spirits to the village. Disharmonization began to exist since the inception of the Ministry of Village. The root of disharmony itself was the improper application of constitutional foundations in the formation of the Village Law. It would be better if the government reassess the constitutional foundation for the village.

‘Nature Has Its Own Soul and Speaks Its Own Language’

2010 ◽  
Vol 19 (2) ◽  
pp. 62-73
Author(s):  
Helena Ruotsala
Keyword(s):  
National Park ◽  
Tourism Industry ◽  
Reindeer Herding ◽  
Nature Protection ◽  
Economic Interests ◽  
Finnish Lapland ◽  
The People ◽  
Heated Debate ◽  
The 1960S ◽  
The Relationship

Nature and environment are important for the people earning their living from natural sources of livelihood. This article concentrates on the local perspective of the landscape in the Pallastunturi Fells, which are situated in Pallas-Ylläs National Park in Finnish Lapland. The Fells are both important pastures for reindeer and an old tourism area. The Pallastunturi Tourist Hotel is situated inside the national park because the hotel was built before the park was established 1938. Until the 1960s, the relationship between tourism and reindeer herding had been harmonious because the tourism activities did not disturb the reindeer herding, but offered instead ways to earn money by transporting the tourists from the main road to the hotel, which had been previously without any road connections. During recent years, tourism has been developed as the main source of livelihood in Lapland and huge investments have been made in several parts of Lapland. One example of this type of investment is the plan to replace the old Pallas Tourist hotel, which was built in 1948, with a newer and bigger one. It means that the state will allow a private enterprise to build more infrastructures for tourism inside a national park where nature should be protected and this has sparked a heated debate. Those who oppose the project criticise this proposal as the amendment of a law designed to promote the economic interests of one private tourism enterprise. The project's supporters claim that the needs of the tourism industry and nature protection can both be promoted and that it is important to develop a tourist centre which is already situated within the national park. This article is an attempt to try to shed light on why the local people are so loudly resisting the plans by a private tourism enterprise to touch the national park. It is based on my fieldwork among reindeer herding families in the area.

FORGOTTEN UNITY OF BODY AND SOUL AND THE NEED FOR A NEW PHILOSOPHY OF SPORT

2018 ◽  
Vol 28 (7) ◽  
pp. 2523-2529
Author(s):  
Slobodan Marković ◽  
Zoran Momčilović ◽  
Vladimir Momčilović
Keyword(s):  
Ancient Greece ◽  
Point Of View ◽  
Greek Philosophy ◽  
Ancient Greek ◽  
Constructive Dialogue ◽  
Ancient Greek Philosophy ◽  
Philosophy Of Sport ◽  
Body And Soul ◽  
The Relationship ◽  
Present Text

This text is an attempt to see sport in different ways in the light of ancient philosophical themes. Philosophy of sports gets less attention than other areas of the discipline that examine the other major components of contemporary society: philosophy of religion, political philosophy, aesthetics, and philosophy of science. Talking about sports is often cheap, but it does not have to be that way. One of the reasons for this is insufficiently paid attention to the relation between sport and philosophy in Greek. That is it's important to talk about sports, just as important as we are talking about religion, politics, art and science. The argument of the present text is that we can try to get a handle philosophically on sports by examining it in light of several key idea from ancient Greek philosophy. The ancient Greeks, tended to be hylomorphists who gloried in both physical and mental achievement. Тhe key concepts from Greek philosophy that will provide the support to the present text are the following: arete, sophrosyne, dynamis and kalokagathia. These ideals never were parts of a realized utopia in the ancient world, but rather provided a horizon of meaning. We will claim that these ideals still provide worthy standards that can facilitate in us a better understanding of what sports is and what it could be. How can a constructive dialogue be developed which would discuss differences in understanding of sport in Ancient Greece and today? In this paper, the authors will try to answer this question from a historical and philosophical point of view. The paper is divided into three sections. The first section of the paper presents two principally different forms or models of focus in sport competitions – focus on physical excellence or focus on game. The dialectic discourse regarding these two approaches to physical activity is even more interesting due to the fact that these two models take precedence over one another depending on context. In the second section of the paper, the focus shifts to theendemic phenomenon of the Ancient Greek Olympic Games, where the topic is discussed from the perspective of philosophy with frequent historical reflections on the necessary specifics, which observeman as a physical-psychological-social-spiritual being. In the third section of this paper, the authors choose to use the thoughts and sayings of the great philosopher Plato to indicate how much this philosopher wasactually interested in the relationship between soul and body, mostly through physical exercise and sport, because it seems that philosophers who came after him have not seriously dealt with this topic in Plato’s way, although they could.

О вопросах фольклоризма в письменной литературе

2019 ◽  
pp. 31-33
Author(s):  
Суусар Искендерова
Keyword(s):  
Modern Science ◽  
Folk Songs ◽  
Point Of View ◽  
The Past ◽  
Scientific Term ◽  
Literature Culture ◽  
Definition Of ◽  
The Relationship

Аннотация: Исследование проблемы фольклоризма является наиболее актуальной в современной науке о фольклоре. На разных этапах развития художественной литературы для формирования индивидуального творчества писателя особенно значимым становятся фольклорные жанры, сюжетные мотивы и художественные средства. В статье рассматривается связь письменной литературы и фольклора, особенно точка зрения проблеме фольклоризма в прошлом и их анализ. Термин «фольклоризм» начал использоваться советскими исследователями учеными как научный термин еще в 1930-х гг. Термин «фольклоризм» используется в различных сферах культуры, а в этой статье мы будем рассматривать в литературе. Несмотря на то, что на протяжении многих лет этот вопрос изучается литературоведами, фольклористами, все -таки нет единого теоретического определения понятия. Ключевые слова: фольклор, фольклоризм, литература, культура, письменная литература, художественная литература, оседлый народ, пословицы и поговорки, фольклорные песни. Аннотация: Көркөм адабияттын өнүгүүсүнүн ар кайсы баскычтарында сүрөткердин жеке чыгармачылыгынын калыптанышы үчүн фольклордук жанрлар, сюжеттер, мотивдер жана көркөм каражаттар айрыкча мааниге ээ. Макалада жазма адабият менен фольклордук карым-катышы, айрыкча фольклоризм маселеси жөнүндө мурдагы көз караштарга кайрылып, аларга талдоо жүргүзүү менен бирге автор өз байкоолорунда келтирет. “Фольклоризм” деген илимий термин 1930-жылы баштап колдонула баштаган. “Фольклоризм” термини маданияттын түрдүү сфераларында кеңири колдо- нулат, бул жерде адабияттагы колдонулушун каралат. Макалада адабий материал менен фольклордук байланышын терең түшүнүү үчүн адабий фольклоризм маселесинин талаштуу жактары каралат. Түйүндүү сөздөр: фольклор, фольклоризм, адабият, маданият, жазма адабият, көркөм адабият, көчмөн калк, макал-лакап, фольклордук ырлар. Annotation: The study of the problem of folklore is the most relevant in the modern science of folklore. At various stages in the development of fiction, folklore genres, plot motifs, and artistic means become especially significant for the formation of the writer's individual creativity. The article examines the relationship between written literature and folklore, especially the point of view of the problem of folklorism in the past and their analysis. The term "folklorism" began to be used by Soviet scholars as a scientific term back in the 1930s. The term "folklorism" is used in various fields of culture, and in this article we will consider in the literature. Despite the fact that for many years this issue has been studied by literary scholars, folklorists, all the same there is no single theoretical definition of the concept. Keywords: folklore, folklorism, literature, culture, written literature, fiction, settled people, proverbs and sayings, folk songs.

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