scholarly journals Can empathy lead to emotional exhaustion in teachers? The mediating role of emotional labor

2013 ◽  
Vol 26 (4) ◽  
Author(s):  
Monika Wróbel
Keyword(s):  
Emotional Exhaustion ◽  
Emotional Labor ◽  
Mediating Role

Abstract

scholarly journals How School Climate Influences Teachers’ Emotional Exhaustion: The Mediating Role of Emotional Labor

2015 ◽  
Vol 12 (10) ◽  
pp. 12505-12517 ◽  
Author(s):  
Xiuping Yao ◽  
Meilin Yao ◽  
Xiaoli Zong ◽  
Yulan Li ◽  
Xiying Li ◽  
...  
Keyword(s):  
School Climate ◽  
Emotional Exhaustion ◽  
Emotional Labor ◽  
Mediating Role ◽  
Climate Influences

Emotional intelligence, emotional labor strategies and satisfaction of secondary teachers in Pakistan

2019 ◽  
Vol 33 (4) ◽  
pp. 721-733
Author(s):  
Sonia Pervaiz ◽  
Amjad Ali ◽  
Muhammad Asif
Keyword(s):  
Emotional Intelligence ◽  
Secondary Teachers ◽  
Private Schools ◽  
Emotional Exhaustion ◽  
Emotional Labor ◽  
Surface Acting ◽  
Content Type ◽  
Mediating Role ◽  
Teaching Satisfaction

Purpose Emotional intelligence (EI) is crucial to determine the emotional labor (EL) strategies and satisfaction of teachers. The purpose of this paper is to investigate the relationships of EI with EL strategies, emotional exhaustion and teaching satisfaction (TS) of secondary teachers in private schools. Design/methodology/approach A self-administered questionnaire was used to collect data conveniently from 322 secondary teachers working in 22 private schools. Findings Results indicate that teachers’ EI positively affect surface acting, expression of naturally felt emotions (ENFE) and TS. Surface acting and ENFE are positively related with TS. Deep acting and ENFE exhibit positive relations with emotional exhaustion of teachers. The study also confirms direct as well as indirect effects of EI on TS through surface acting and ENFE. Practical implications This study recommends teachers to make a higher use of surface acting and ENFE because they produce the most TS and the least emotional exhaustion. Originality/value This is the first study that examines the mediating role of EL strategies for EI and TS.

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