scholarly journals The Correlation between Process and Physical Evidence toward Patient Satisfaction among Private Hospitals in Medan

2020 ◽  
Author(s):  
Jek Amidos Pardede ◽  
Masri Saragih
Keyword(s):  
Patient Satisfaction ◽  
Sampling Technique ◽  
Healthcare Services ◽  
Patient Visit ◽  
Hospital Services ◽  
Chi Square ◽  
Cross Sectional ◽  
Private Hospitals ◽  
Physical Evidence ◽  
Cross Sectional Design

The use of hospital facilities may greatly improve services to the visiting patients. The standard of good services will lead to positive patient satisfaction resulting in growing patient visit rate. Normally, patients will evaluate the process and physical evidence provided by the hospital. They will assess the actual and the preferred services, as well as the money and time they have spent to get healthcare services from the hospital. If patient satisfaction toward the hospital services is good, the hospital can compete with other hospital in terms of service provision. Regarding this issue, the present study aimed to investigate the correlation between process and physical evidence toward patient satisfaction in private hospital in Medan. It was a quatitative study using cross sectional design with the total number of population was 6.051. Through performing accidental sampling technique, 100 patients were included as samples. The data of this study was collected by administering questionnaire. Data analysis using Chi Square showed that there was a correlation between process and patient satisfaction (p=0,000;p<0.005). It was also found that there was a signifiant correlation between physical evidence and patient satisfaction (p=0,000;p<0.005). Therefore, it is concluded that good process and physical evidence will result in good patient satisfaction. Consequently, the rate of patient visit will also increase. This study suggests to hospital management to improve the process and physical evidence of hospital services to the patients to meet patient satisfaction.

Kepemilikan Jaminan Kesehatan dengan Kepuasan Pasien di Puskesmas Jetis 1 Bantul, Yogyakarta

2019 ◽  
Vol 4 (2) ◽  
pp. 325
Author(s):  
Aprianus Umbu Zogara
Keyword(s):  
Quality Of Service ◽  
Patient Satisfaction ◽  
Health Insurance ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Chi Square ◽  
Cross Sectional ◽  
Cross Sectional Design ◽  
Chi Square Analysis

<p><em>Quality of service is an important thing that must be considered by every facility of health services in providing service to patients. Quality of service is closely linked with comprehensive and systematic services to provide excellent service without distinguishing any patients either public or health-care users. The purpose of this study to determine the relationship between the ownership of health insurance with patient satisfaction in Puskesmas Jetis 1 Bantul, Yogyakarta. This research is a quantitative research with cross- sectional design. Samples in this study were patients who came to visit or seek treatment and enrolled in Puskesmas Jetis 1 Bantul as many as 97 people taken by accidental sampling technique. Data were analyzed using chi-square analysis. The results showed most of the respondents who have collateral such as Askes, JKN, Jamkesda, and Jamkesmas (67%) were satisfied with the services provided. The result of chi-square correlation test shows that there is correlation between assurance ownership and patients satisfaction at Puskesmas Jetis 1 Bantul, Yogyakarta which is shown by Sig value. of 0.00 (Sig &lt;0.05). This study can be concluded that there is a significant relationship between guarantee ownership and patient satisfaction with the majority of patients who have more satisfied health insurance.</em></p><p><em><br /></em></p><p><em>Kualitas pelayanan merupakan suatu hal penting yang harus diperhatikan oleh setiap fasilitas pelayanan kesehatan dalam memberikan pelayanan terhadap pasien.Kualitas pelayanan berhubungan erat dengan pelayanan yang komprehensif dan sistematis untuk memberikan pelayan yang prima tanpa membedakan setiap pasien baik umum maupun pengguna jaminan kesehatan. Tujuan penelitian ini untuk mengetahui hubungan antara kepemilikan jaminan kesehatan dengan kepuasan pasien di Puskesmas Jetis 1 Bantul, Yogyakarta. Penelitian ini merupakan penelitian kuantitatif dengan desain cross-sectional. Sampel dalam penelitian ini adalah pasien yang datang berkunjung atau berobat dan terdaftar di Puskesmas Jetis 1 Bantul sebanyak 97 orang yang diambil dengan menggunakan teknik accidental sampling.Data dianalisis menggunakan analisis chi-square. Hasil penelitian menunjukkan sebagian besar responden yang memiliki jaminan seperti Askes, JKN, Jamkesda, dan Jamkesmas (67%) merasa puas dengan pelayanan yang diberikan. Hasil uji korelasi chi-square menunjukkan terdapat hubungan antara kepemilikan jaminan dengan kepuasan pasien di Puskesmas Jetis 1 Bantul, Yogyakarta yang ditunjukkan dengan nilai Sig. sebesar 0,00 (Sig &lt; 0,05). Penelitian ini dapat disimpulkan terdapat hubungan yang signifikan antara kepemilikan jaminan dengan kepuasan pasien dengan mayoritas pasien yang memiliki jaminan kesehatan yang lebih merasa puas.</em></p>

scholarly journals PERBEDAAN TINGKAT KEPUASAN PASIEN BPJS DAN NON BPJS TERHADAP PELAYANAN PENDAFTARAN DI RSUD TOBELO

2019 ◽  
Vol 7 (1) ◽  
Author(s):  
Vivia Ozora Bitjoli ◽  
Odi Pinontoan ◽  
Andi Buanasari
Keyword(s):  
Patient Satisfaction ◽  
Sampling Technique ◽  
Total Sample ◽  
P Value ◽  
Satisfaction Level ◽  
Chi Square ◽  
Cross Sectional ◽  
Consecutive Sampling ◽  
Chi Square Test ◽  
Cross Sectional Design

Abstrack :Patient satisfaction level is considered as one of the very important dimension and is oneof the main indicators of the standard of a health facility which is due to the influence of health careon the hospital and it is this which makes the measurement of patient satisfaction is an importantcomponent.The purpose of this study was to determine the differences between patient satisfactionlevel on BPJS and Non BPJS users over registration services in Tobelo hospitals. This researchmethod using cross sectional design. The sampling technique used consecutive sampling techniquewith a total sample of 136 respondents. methods of data collection using questionnaires satisfactionlevel of service at the place of registration to measure the level of patient satisfaction BPJS and NonBPJS and statistical test using chi square test. The researchresults can be p-value of 0.000 (≤ α =0.05), which means there are significant differences. Conclusion there are differences between thelevel of patient satisfaction level on BPJS and Non BPJS users over registration services in Tobelohospitals.Keywords: Enrollment Services, BPJS patient and the Non BPJS, SatisfactionAbstrak : Tingkat kepuasan pasien dianggap sebagai salah satu dimensi yang sangat penting danmerupakan salah satu indikator utama dari standar suatu fasilitas kesehatan yang merupakan akibatpengaruh pelayanan kesehatan atas pihak rumah sakit dan hal inilah yang membuat pengukurankepuasan pasien menjadi komponen penting. Tujuan penelitian ini adalah untuk mengetahuiperbedaan tingkat kepuasan pasien BPJS dan Non BPJS terhadap pelayanan pendaftaran di RSUDTobelo. Metodepenelitian ini menggunakan desain cross sectional. Teknik pengambilan sampelmenggunakan teknik consecutive sampling dengan jumlah sampel sebanyak 136 responden. metodepengumpulan data menggunakan kuesioner tingkat kepuasan pelayanan di tempat pendaftaran untukmengukur tingkat kepuasan pasien BPJS dan Non BPJS dan uji statistic menggunakan uji chi square.Hasil penelitian di dapat nilai p-value sebesar 0,000 (≤ α = 0,05) yang berarti ada perbedaan yangsignifikan. Kesimpulan ada perbedaan antara tingkat kepuasan pasien BPJS dan Non BPJS terhadappelayanan pendaftaran di RSUD Tobelo.Kata kunci : Pelayanan Pendaftaran, pasien BPJS dan Non BPJS, Tingkat Kepuasan

scholarly journals The Relationship between Waiting Time and Patient Satisfaction in The Outpatient of Public Hospital in Banjarbaru

2021 ◽  
Vol 5 (1) ◽  
pp. 60-66
Author(s):  
Ichsan Rizany
Keyword(s):  
Patient Satisfaction ◽  
Waiting Time ◽  
Public Hospital ◽  
Waiting Times ◽  
Sampling Technique ◽  
P Value ◽  
Observation Data ◽  
Chi Square ◽  
Cross Sectional ◽  
Cross Sectional Design

Background: Outpatients often complain about hospital services, one of which is waiting time. High complaints have an impact on patient satisfaction. Currently, in several outpatient rooms at the hospital, long queues and long waiting times frequently occur.Objective: This study aims to determine the correlation between waiting time and patient satisfaction at Public Hospital.Method: This study used a non-experimental approach with a cross-sectional design. Samples were 93 patients selected by using random sampling technique at the public hospital in Banjarbaru city. The instruments used were the patient satisfaction questionnaire and waiting time observation. Data were analyzed using the chi-square test.Results: The results showed that 35 (37.6%) patients felt the standard waiting time according to regulations from the ministry of health (60 minutes), while 55 (59.1%) patients were satisfied with the services provided. There was a significant relationship between waiting time and patient satisfaction (p-value = 0.021).Conclusion: It can be concluded that there is a relationship between waiting time and patient satisfaction. Hospitals can implement online registration and manage the arrival of doctors in outpatient care so that waiting times and patient satisfaction can be managed according to minimum service standards  

scholarly journals HUBUNGAN METODE PELAKSANAAN EPEEP (EXPLAIN, PAIN, ELIMINATION, ENVIRONMENT AND PLAN OF RETURN) DENGAN KEPUASAN PASIEN DIRUANG RAWAT INAP PANDORIA RUMAH

2020 ◽  
Vol 1 (1) ◽  
Author(s):  
Yulianti Wulandari ◽  
Siska Afri Nofita
Keyword(s):  
Patient Satisfaction ◽  
Daily Activity ◽  
Client Satisfaction ◽  
Sampling Technique ◽  
Satisfaction Survey ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Number Of Patients ◽  
Implementation Method

In health service, nurses are at the forefront of providing health care, if the nurses don’t provide the care and not accompanied by EPEEP implementation (Explain, Pain, Elimination, Environment and Plan Of Return) it will have an impact on decreasing client satisfaction. From the results of the preliminary survey the nurses have not done EPEEP implementation method (Explain, Pain, Elimination, Environment and Plan Of Return) properly. And the achievement of patient satisfaction in the pandoria room of Awal Bros Batam Hospital from the results of satisfaction survey in September 2018, very satisfied category was 46%, satisfied category was 54% and less satisfied category was 2%. Therefore , it is necessary to implement EPEEP (Explain, Pain, Elimination, Environment and Plan Of Return) in providing services to clients. This study aimed to determine the Relation between EPEEP Implementation Methods (Explain, Pain, Elimination, Environment and Plan Of Return) With Patient Satisfaction at Pandoria Inpatient Awa Bros Batam in 2019. This type of research was descriptive correlation with cross sectional approach, 129 respondents selected using purposive sampling technique. Data were obtained by observation sheets on nurses about EPEEP implementation (Explain, Pain, Elimination, Environment and Plan Of Return) and provide satisfaction questionnaires to clients. The study was conducted in February until March 2019 in the Pandoria room. Analysis of the data used Chi square. There was a relationship between EPEEP implementation method (Explain, Pain, Elimination, Environment and Plan Of Return) with patient satisfaction and with nurses inpatient at Pandoria Awal Bros Batam Hospital, and the p-value was 0.00 (p <0.05). It can be concluded that the implementation of EPEEP (Explain, Pain, Elimination, Environment and Plan Of Return) can affect client satisfaction. Suggestions for future researchers can conduct research related to how long the nurse responds if there are patients who call or press the bell (Patient Calls) and for the Home Pain as an input to perform research related to nurse daily activity, because Pandoria Room compared to other inpatient rooms was the room with the highest number of patients and the highest mobile patients.

scholarly journals ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEIKUTSERTAAN SENAM HAMIL PADA IBU HAMIL DI BPS NINA SURABAYA

2018 ◽  
Vol 8 (2) ◽  
Author(s):  
Uliyatul Laili
Keyword(s):  
Pregnant Women ◽  
Sampling Technique ◽  
P Value ◽  
Maternal Knowledge ◽  
Chi Square ◽  
Cross Sectional ◽  
Factors Affecting ◽  
Prospective Sampling ◽  
Compliance Requirements ◽  
Cross Sectional Design

Analysis of factors Affecting The Participant Pregnant Women Gymnactics in BPS Nina Surabaya. Pregnant women should get treatment during pregnancy. Treatment during pregnancy or antenatal care can be done via examination of pregnancy, pregnancy exercise, nutrition and other compliance requirements. Pregnancy exercise is an exercise undertaken to prepare and train the muscles so that it can be used to function optimally in a normal delivery.This study uses an analytical method with cross sectional design prospective. Sampling using total sampling technique. The independent variable is education, parity and maternal knowledge, while the dependent variable is exclusive breastfeeding. Data were analyzed using chi square test.The results showed a correlation between age and support of husband / family with the participation of pregnant women during pregnancy exercise with a p-value of <0.05, whereas for education and parity are not related to the participation of pregnant women against pregnancy exercise with a value of p>0.05.The conclusions of this study are the factors that influence the participation of pregnant women during pregnancy exercise is aged and the support of husband / family.

scholarly journals Hubungan Pengetahuan dan Dukungan Keluarga dengan Perilaku Penyalahgunaan Napza di Kelas IIA Lembaga Pemasyarakatan Jambi

2018 ◽  
Vol 18 (2) ◽  
pp. 328
Author(s):  
Nel Efni
Keyword(s):  
Drug Abuse ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Total Sample ◽  
Chi Square ◽  
Cross Sectional ◽  
Chi Square Test ◽  
Cross Sectional Design ◽  
Broken Home

The causes of drug abuse are complex due to the interaction of various factors, including individual factors such great curiosity to try and unknowingly or think long about the consequences later in life, environmental factors such as family problems or a broken home or social environment / community one even all members become abusers drug. This research is a quantitative research using Cross sectional design. The population in this study is the victim of drug abuse which amounted to 545 people and a total sample of 40 respondents using simple random sampling technique and the data were analyzed using univariate and bivariate by using the chi-square test. There is The relationship of knowledge and family support to the behavior of drug abuse in class IIA prison  Jambi. Expected to be used as inputs in the preparation of the program increased knowledge about the dangers of drugs.

scholarly journals HUBUNGAN LAMA KERJA DAN KEBISINGAN DENGAN STRES KERJA PADA PEKERJA UNIT PRODUKSI PAVING BLOCK DI UD. RIZKI ASSILA ULFA LUBUK PAKAM KABUPATEN DELI SERDANG

2020 ◽  
Vol 3 (1) ◽  
pp. 84-90
Author(s):  
Anggi Isnani Parinduri ◽  
Luci Riani Br Ginting ◽  
Irmayani Irmayani ◽  
Risa Elvira Prabaja
Keyword(s):  
Work Stress ◽  
Raw Materials ◽  
Sampling Technique ◽  
Production Unit ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Industrial Growth ◽  
Work Duration ◽  
Cross Sectional Design

In line with current industrial growth which requires labor as the dominant element that manages raw materials, machinery, equipment and other processes in the workplace. Each workplace contains a variety of potential hazards that can affect the health of the workforce or can cause occupational diseases that are work stress. The purpose of this study is to describe the relationship between work duration and noise and work stress in paving block production unit workers at UD. Rizki Assila Ulfa Lubuk Pakam Deli Serdang Regency 2020. This research uses analytical descriptive method using cross sectional design. The population in this study were 30 paving block production unit workers with the sampling technique using Total Sampling. Data analysis was performed univariately and bivariately using the Chi-Square statistical test with α = 0.05. The results of the analysis show that there is a relationship between work duration and noise with work stress on paving block production unit workers at UD. Rizki Assila Ulfa Lubuk Pakam Deli Serdang Regency in 2020, namely the length of work p value (0.005) <α (0.05), and noise p value (0.031) < α (0.05). Based on the results of research it is recommended to workers that workers condemn personal protection by using Personal Protective Equipment (PPE) such as ear plugs that can protect the ears from noise caused by machines, so as to reduce exposure to noise that can interfere with health.

scholarly journals The Relationship between Reliability, Responsiveness, and Empathy Aspects with Patient Satisfaction in Pharmacy Installations at Mitra Medika Amplas Hospital

2021 ◽  
Vol 6 (3) ◽  
pp. 99-105
Author(s):  
Daphne . ◽  
Ida Yustina ◽  
Deli Theo
Keyword(s):  
Patient Satisfaction ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Standard Of Living ◽  
Cross Sectional ◽  
Quality Health ◽  
Cross Sectional Design ◽  
Improve Service Quality ◽  
The Relationship

As people's standard of living increases, the demand for quality health also increases. Patient satisfaction is correlated with the quality of service in the hospital. By understanding the level of patient satisfaction, hospital management can learn and improve service quality. The study aims to determine the relationship between reliability, responsiveness, and empathy aspects with patient satisfaction in Pharmacy Installations at Mitra Medika Amplas Hospital. This research was an explanatory quantitative research with cross sectional design. The sample of this study amounted to 60 people and taken by accidental sampling technique. The data obtained through interviews using a questionnaire. The results showed that the level of patient satisfaction in Pharmacy Installations at Mitra Medika Amplas Hospital on reliability aspect was 63.3%, responsiveness aspect was 56.7% and empathy aspect was 81.7%. Based on the result of the research, the suggestion given to the service provider in this case Mitra Medika Amplas Hospital is to improve the performance of health service especially in Pharmacy Installation service by way of monitoring and evaluating periodically with the implementation of the service, evaluating and developing human resources, and infrastructure. Keywords: Reliability, Responsiveness, Empathy, Patient Satisfaction.

scholarly journals Factors Related to Soil Transmitted Helminth Infection on Primary School Children

2018 ◽  
Vol 7 (1) ◽  
pp. 55-61
Author(s):  
Liena Sofiana ◽  
Mayang Sumira Jewana Kelen
Keyword(s):  
Primary School ◽  
School Children ◽  
Sampling Technique ◽  
Hand Washing ◽  
Test Results ◽  
School Students ◽  
Chi Square ◽  
Cross Sectional ◽  
Bowel Habits ◽  
Cross Sectional Design

ABSTRACT Infeksi Soil Transmitted Helminth (STH) is the third ranks of the top 10 common infectious diseases in the world with an incidence rate of about 1.4 billion per year. The incidence of STH in Indonesia is still quite high. This figure occurs in primary school students of 60-80%, while for all ages of 40% -60%. The purpose of this study was to determine factors related to STH infection in elementary school children at primary school of Moyudan Sleman. The type of research used was analytic observational with the cross-sectional design. The population in this study were all students of class I, II, and III in Moyudan Sleman primary school with total sampling technique of 60 respondents. Data analysis used chi-square. The test results showed that the habit of hand washing before eating (sig= 0.010; RP= 3.850), the habit of hand washing  after defecating(sig= 0.007; RP= 4.571), nail hygiene (sig= 0.179; RP= 2.138), the habit of wearing footwear (sig= 0.008; RP= 3.714), and bowel habits (sig= 0.004; RP= 4.000). It can be concluded that there was a relationship between hand washing before eating, hand washing after defecating, the habit of wearing footwear, bowel habits and STH infection on the students of Moyudan Sleman primary school but there was no relationship between nail hygiene and STH infection. ABSTRAK Infeksi Soil Transmitted Helminth (STH) adalah penyakit yang menempati urutan ketiga dari 10 penyakit menular di dunia dengan tingkat kejadian sekitar 1,4 miliar per tahun. Insiden STH di Indonesia masih cukup tinggi. Angka tersebut terjadi pada siswa di sekolah dasar mencapai 60-80%, sedangkan untuk semua usia berkisar antara 40%-60%. Tujuan dari penelitian ini adalah untuk mengetahui faktor yang berhubungan dengan infeksi STH pada anak sekolah dasar di SD Negeri Moyudan Sleman. Penelitian ini adalah observasional analitik dengan rancangan cross sectional. Populasi dalam penelitian ini adalah semua siswa kelas I, II, dan III di SD Moyudan Sleman dengan teknik total sampling yaitu 60 responden. Analisis data menggunakan uji chi-squre. Hasil uji menunjukkan bahwa mencuci tangan sebelum makan (sig= 0,010; RP= 3,850), mencuci tangan setelah buang air besar (sig= 0,007; RP= 4,571), kebersihan kuku (sig= 0,179; RP= 2,138), kebiasaan memakai alas kaki (sig= 0,008; RP= 3,714), dan perilaku buang air besar (sig= 0,004; RP= 4,000). Disimpulkan bahwa ada hubungan antara mencuci tangan sebelum makan, mencuci tangan setelah BAB, kebiasaan memakai alas kaki, dan perilaku buang air besar dengan infeksi STH pada anak-anak sekolah dasar  Moyudan Sleman, sementara kebersihan kuku tidak memiliki hubungan dengan infeksi STH. Kata kunci: Infeksi STH, faktor risiko, sekolah dasar ABSTRACT Infeksi Soil Transmitted Helminth (STH) is the third ranks of the top 10 common infectious diseases in the world with an incidence rate of about 1.4 billion per year. The incidence of STH in Indonesia is still quite high. This figure occurs in primary school students of 60-80%, while for all ages of 40% -60%. The purpose of this study was to determine factors related to STH infection in elementary school children at primary school of Moyudan Sleman. The type of research used was analytic observational with the cross-sectional design. The population in this study were all students of class I, II, and III in Moyudan Sleman primary school with total sampling technique of 60 respondents. Data analysis used chi-square. The test results showed that the habit of hand washing before eating (sig= 0.010; RP= 3.850), the habit of hand washing  after defecating(sig= 0.007; RP= 4.571), nail hygiene (sig= 0.179; RP= 2.138), the habit of wearing footwear (sig= 0.008; RP= 3.714), and bowel habits (sig= 0.004; RP= 4.000). It can be concluded that there was a relationship between hand washing before eating, hand washing after defecating, the habit of wearing footwear, bowel habits and STH infection on the students of Moyudan Sleman primary school but there was no relationship between nail hygiene and STH infection.  

scholarly journals PEMENUHAN KEBUTUHAN SPIRITUAL CARE PASIEN RAWAT INAP

2018 ◽  
Vol 10 (1) ◽  
pp. 001-006
Author(s):  
Mardiani Mardiani
Keyword(s):  
Spiritual Care ◽  
Quantitative Data ◽  
Sampling Technique ◽  
Care Program ◽  
Spiritual Beliefs ◽  
Chi Square ◽  
Cross Sectional ◽  
Inpatient Ward ◽  
Quantitative Data Analysis ◽  
Cross Sectional Design

Nurses who have the ability to identify and understand the spiritual aspects of thepatient, will be able to carry out spiritual fulfillment and knowing how spiritual beliefs can affectthe life of every individual. The purpose of this research is the perception of nurses correlationwith the fulfillment of the spiritual care of patients in inpatient hospitals Dr.M. YunusBengkulu. The type of this research is analityc with cross sectional design. The Researchsample is nurses inpatient ward of RSUD Dr. M. Yunus Bengkulu who numbered 83 nursestaken with total sampling technique. Research done at eight wards hospitals Dr. M YunusBengkulu for two months. Collecting data using a questionnaire. Quantitative data analysis isunivariate and bivariate with uji chi-square at α 5%. The results showed that there was a significantrelationship between the perception of nurses and spiritual fulfillment of inpatientcare in hospitals Dr.M.Yunus Bengkulu (p : 0.022) with OR 3.107 (95% CI : 1.265 to 7.630),which means nurses have perceptionless chance three times to apply the spiritual care that isless favorable than that good perception. To the Hospital Dr. M. Yunus Bengkulu expectedfor the provision of facilities and additional skills for nurses in the inpatient room about theimportance of spiritual fulfillment as well as the necessary care program to improve the perceptionof nursing care, especially for spiritual fulfillment inpatients.

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