scholarly journals PENGARUH KUALITAS KERJA DAN KUALITAS PELAYANAN TERHADAP KEPUASAN MAHASISWA PROGRAM STUDI AKUNTANSI UNIVERSITAS PAMULANG

EkoPreneur ◽  
2019 ◽  
Vol 1 (1) ◽  
pp. 77
Author(s):  
Sri Nitta Crissiana Wirya Atmaja
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Accounting Students ◽  
Primary Data ◽  
Sample Collection ◽  
Research Subjects ◽  
Study Program ◽  
Work Quality

This study aims to obtain empirical evidence of the influence of work quality and service quality on the satisfaction of students of the Accounting study program at the University of Pamulang, Pamulang Banten, both partially and simultaneously.This study uses primary data in the form of a questionnaire. The sample collection technique uses purposive sampling. The research subjects were undergraduate accounting students in semester 8-14 at Pamulang University, by taking a sample of 100 respondents. Respondents' answers in the form of the questionnaire will be analyzed using multiple linear regression analysis techniques using SPSS 22.00 to be concluded.The results showed that work quality and service quality together affect student satisfaction. Partial testing concluded that work quality and service quality had a positive and significant effect on student satisfaction. Keywords: work quality, service quality, and student satisfaction

scholarly journals ANALISIS HUBUNGAN KECERDASAN EMOSIONAL DAN LOVE OF MONEY TERHADAP PERILAKU ETIS MAHASISWA (STUDI EMPIRIS PADA MAHASISWA S1 AKUNTANSI UNIVERSITAS PENDIDIKAN GANESHA)

2019 ◽  
Vol 3 (2) ◽  
Author(s):  
Putu Eka Dianita Marvilianti Dewi ◽  
I Putu Hendra Martadinata ◽  
Ida Bagus Raminra Padma Diputra
Keyword(s):  
Emotional Intelligence ◽  
Ethical Behavior ◽  
Random Sampling ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Accounting Students ◽  
Primary Data ◽  
Research Subjects ◽  
Study Program ◽  
Love Of Money

ABSTRAKPenelitian ini menganalisis hubungan antara kecerdasan emosional dan love of money terhadap perilaku etis mahasiswa. Universitas Pendidikan Ganesha menjadi lokasi dalam penelitian ini, tepatnya di program studi S1 Akuntansi. Subjek penelitian yang dijadikan sampel yaitu mahasiswa S1 akuntansi angkatan tahun 2016 dan 2017 dikarenakan mereka telah menempuh mata kuliah akuntasi keperilakuan. Sampel dipilih dengan menggunakan teknik random sampling (sampel acak). Metode pengumpulan data menggunakan kuesioner berupa daftar pertanyaan yang akan diberikan kepada responden. Kuesioner dibagikan saat mahasiswa melakukan bimbingan dalam penyusunan KRS (kartu rencana studi), penulis memberikan ke setiap mahasiswa yang datang untuk bimbingan. Kuesioner yang dibagikan dengan yang kembali berjumlah 76 data. Hipotesis diuji dengan menggunakan teknik analisis regresi linear berganda dengan bantuan program SPSS. Variabel independen terdiri dari kecerdasan emosional dan love of money, sedangkan perilaku etis mahasiswa merupakan variabel dependen. Jenis data yang digunakan yaitu kuantitatif dengan sumber data primer.Berdasarkan hasil analisis dan pembahasan yang telah dilakukan maka perilaku tidak etis mahasiswa dipengaruhi secara positif oleh love of money sedangkan dipengaruhi secara negatif oleh kecerdasan emosional.Kata Kunci: kecerdasan emosional, love of money, perilaku etis.ABSTRACTThis study analyzes the relationship between emotional intelligence and love of money on students' ethical behavior. Universitas Pendidikan Ganesha is the location in this study, precisely in the S1 Accounting study program. The research subjects who were sampled were S1 accounting students of the year 2016 and 2017. Samples were selected using random sampling techniques (random samples). Data collection method uses a questionnaire in the form of a list of questions that will be given to respondents. Questionnaires were distributed when students conducted guidance in the preparation of the KRS (study plan card), the author gave to each student who came for guidance. Questionnaires distributed with the return amounted to 76 data. The hypothesis was tested using multiple linear regression analysis techniques with the help of SPSS program. Independent variables consist of emotional intelligence and love of money, while students' ethical behavior is the dependent variable. The type of data used is quantitative with primary data sources. Based on the results of the analysis and discussion that has been done then the unethical behavior of students is positively influenced by love of money while negatively influenced by emotional intelligence.Keywords: emotional intelligence, love of money, ethical behavior.

scholarly journals Faktor Determinan Mahasiswa Tingkat Pertama Dalam Pengambilan Keputusan Memilih Program Studi Akuntansi S1 Universitas Negeri Padang

2020 ◽  
Vol 2 (2) ◽  
pp. 2673-2692
Author(s):  
Charoline Cheisviyanny ◽  
Ravi Pratama
Keyword(s):  
Parental Support ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Accounting Students ◽  
Primary Data ◽  
First Year ◽  
Study Program ◽  
Job Opportunities ◽  
Collective Decisions ◽  
Self Potential

This study aims to analyze the factors that determine first year accounting students in choosing an undergraduate accounting study program of Universitas Negeri Padang. These factors are interests, self-potential, parental support, job opportunities, costs, university image, collective decisions, school recommendation. The population in this study was the first year accounting students of Universitas Negeri Padang. The sample is determined based on the non-probability sampling method. The data used in this study are primary data. This study used a questionnaire to collect data. The analytical method is multiple linear regression analysis. The results showed interest, self-potential, and job opportunities have significant influences on decision making in selecting accounting study program of Universitas Negeri Padang. While parental support, fees, university assessments, collective decisions and school recommendation have no effect. Further researches are expected to explore other universities because each university has different charactetistics of students and a unique culture.

scholarly journals Analysis of the factors affecting the intention of accounting students in STIE Perbanas Surabaya to use Mandiri Internet Banking

2017 ◽  
Vol 6 (2) ◽  
pp. 123
Author(s):  
Hana Pratiwi
Keyword(s):  
Service Quality ◽  
Computer Anxiety ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Internet Banking ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Accounting Students ◽  
Primary Data ◽  
Perceived Ease Of Use

This study attempts to see the effect of perceived usefulness, ease of use, trust, service quality, and computer anxiety on the intention of accounting students in STIE Perba-nas Surabaya to use Mandiri internet banking. The population is all Accounting Students of STIE Perbanas Surabaya with the sample from Accounting Students (Bachelor Degree) of STIE Perbanas Surabaya. They were taken by using a purposive sampling method, with the criteria of the respondents in batch year of 2011-2014. The independent variables in this study are perception usefulness, perceived ease of use, perceived trust, perceived Service quality and Computer Anxiety, while the dependent variable is the intention of accounting students of STIE Perbanas Surabaya to use Mandiri internet banking. The research method used is quantitative, with primary data obtained from questionnaires. The data analysis technique used is multiple linear regression analysis. The results of this study indicate that the variables of perception usefulness, ease of use, trust, and service quality have significant effect on the inten-tion of accounting students of STIE Perbanas Surabaya to use Mandiri internet bank-ing either simultaneously or partially, but the variable of perceived computer anxiety partially has no significant effect on the intention of accounting student of STIE Per-banas Surabaya to use Mandiri internet banking.

scholarly journals DAMPAK KUALITAS LAYANAN DAN NILAI NASABAH TERHADAP KEPUASAN NASABAH PERBANKAN SYARIAH

2019 ◽  
Vol 11 (1) ◽  
pp. 129
Author(s):  
Hamdani Hamdani
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Significant Influence ◽  
Customer Value ◽  
Quantitative Methods ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Primary Data ◽  
Islamic Banking ◽  
Qualitative And Quantitative Methods

Abstract: This research refers to studying service quality and customer value towards customer satisfaction in Islamic banking with a case study in PT Bank Syariah Mandiri Lhokseumawe Branch. The data used in this study are primary data through interviews using a questionnaire. The sample in this study was accidental sampling. The research method used is qualitative and quantitative methods, with multiple linear regression analysis. The results released by simultaneous shows, service quality and customer value have a positive and significant influence on customer satisfaction. While the results of the study indicate that, service quality has a positive and significant effect on customer satisfaction, the customer value also has a positive and significant influence on customer satisfaction. From the variable Quality of service and value of customers that are just the same as partial to customer satisfaction in Islamic banking. This research can be used as an evaluation and input for the management of a special sharia banking company, PT Bank Syariah Mandiri, Lhokseumawe Branch, to always improve service quality and value customers receive customers satisfied with services and benefits obtained or obtained by customers. Keywords: Service Quality, Customer Value, Customer Satisfaction

scholarly journals Analisis Kepuasan Mahasiswa dalam Menggunakan Sistem Informasi Terpadu Akademik (SITA) Universitas Batanghari Jambi

2020 ◽  
Vol 5 (2) ◽  
pp. 327
Author(s):  
Osrita Hapsara ◽  
Gupron Gupron ◽  
Andri Yandi
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Information Quality ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Primary Data ◽  
Quality Information ◽  
Significant Positive Effect ◽  
System Quality ◽  
Positive Effect

This study aims to analyze the effect of system quality, information quality, and service quality on student satisfaction in using the Integrated Academic Information System (SITA) at Batanghari University (Unbari) Jambi. This research was conducted in the Unbari Jambi environment, with the population in this study were students in the Unbari Jambi environment. The sample in the study was 98 students with proportionate random sampling technique. Types and sources of research data consist of primary data, namely data obtained from the opinions of respondents through a research questionnaire, and secondary data, namely data obtained from Unbari Jambi. The data analysis technique used in testing the research hypothesis was multiple linear regression analysis using SPSS version 21.0 for windows. The results of the study found that: 1) system quality has a positive and significant effect on student satisfaction in Unbari Jambi; 2) the quality of information has a significant positive effect on student satisfaction in Unbari Jambi; 3) service quality has a significant positive effect on student satisfaction in Unbari Jambi; and 4) system quality, information quality, and service quality together have a significant effect on the satisfaction of Unbari Jambi students with a contribution of influence of 68.1% and the remaining 31.9% is influenced by other factors not included in the scope of this study.

scholarly journals KUALITAS PRODUK DAN KUALITAS PELANAN SEBAGAI ANTASEDEN KEPUASAN PELANGGAN DALAM MEMBENTUK LOYALITAS PELANGGAN (Studi Pada Pelanggan Waroeng Spesial Sambal “SS” Cabang Veteran Yogyakarta)

2020 ◽  
Vol 9 (1) ◽  
pp. 14
Author(s):  
Alo Rahmawati Mulyana ◽  
Hendro Setyono
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Product Quality ◽  
Customer Loyalty ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Primary Data ◽  
Customer's Loyalty ◽  
The City

 The aim of study is to  analyze about effect  product  quality  and  service  quality  on customer’s satisfaction to build customer’s loyalty at Waroeng Spesial Sambal “SS” in the branch of Veteran Yogyakarta. Population in this study are all consumers who make  purchases at Waroeng Spesial Sambal “SS” the branch in the  branch of Veteran Yogyakarta. While the sample  in  this  study  is a portion of consumers who have  made  purchases at least twice in the past year. The sampling technique uses purposive sampling. The data  used in this study is primary data. The number  of studies  in  this  study were  sixty  samples  in  the  city of Yogyakarta which  were processed  using  multiple linear regression  analysis  and mediation analysis  using SPSS 20 for windows. The results of the analysis in this study are: product quality dosen’t have a significant effect on customer satisfaction,  service quality has a significant effect on customer satisfaction, customer satisfaction doesn’t have a significant effect on customer loyalty, product quality  dosen’t  have a significant  effect on  customer loyalty and service quality has a significant effect on customer loyalty of the two independentvariables dosen’t indicate a mediating  relationship  with  customer  satisfaction as a mediator variable.

scholarly journals ANALISIS PENGARUH KUALITAS PRODUK, KUALITAS LAYANAN DAN HARGA TERHADAP KEPUASAN KONSUMEN (Studi Kasus Pada Konsumen Industry/ Toko Bakery di Kota Bengkulu)

2019 ◽  
Vol 13 (1) ◽  
pp. 71-85
Author(s):  
Herry Nofrianda
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Product Quality ◽  
Descriptive Analysis ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Primary Data ◽  
Quality Service ◽  
Descriptive Research

Abstract: The objective of this research is to analyze the effect of product quality, service quality and price toward customer satisfaction on industry/ bakery shop in the Bengkulu city. This study is a descriptive research which aims to clarify the relationship or influence that exist between the variables studied. The type of data used a primary data that is collected from questionnaires. Respondents of this study is the customer industry/ bakery shop in Bengkulu city as many 2400 people were taken with the judgemental (purposive sampling) technique. The methods of data analysis used are descriptive analysis by using the mean, frequency distribution table and multiple linear regression analysis.  Based on the analysis, the result that the simultaneously product quality, service quality, and price is significantly impact on customer satisfaction industry/bakery shop in the Bengkulu city. The next in partial product quality and service quality is positively and significantly impact on customer satisfaction industry/bakery shop in the Bengkulu city, while the price is negative and significantly impact on customer satisfaction industry/ bakery shop in the Bengkulu city.Keyword: service, quality, satisfaction, bakery. 

scholarly journals THE EFFECT OF SERVICE QUALITY OF ELECTRONIC TAXING SYSTEM AND TAX EMPLOYEE COMPETENCE ON TAXPAYER SATISFACTION

2019 ◽  
Vol 7 (2) ◽  
pp. 87-100
Author(s):  
Tri Wulanjayanti ◽  
Darman Usman
Keyword(s):  
Regression Analysis ◽  
Linear Regression ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Primary Data ◽  
Positive Effect

This study aims to test the effect of service quality of electronic taxing system and tax employee competence on taxpayer satisfaction. The variables on this study was measured by using questionnaire. The sample of this study is personal Taxpayer who is running business activities and is registered at the Primary Tax Office of Bengkulu. The data used in this study is primary data. The hypothesis of the study is tested by using Multiple Linear Regression Analysis with the assistance of SPSS. The result of this study revealed that the service quality of electronic taxing system and tax employee competence had positive effect on the taxpayer satisfaction.Key Words: Service Quality of Electronic Taxing System, Tax Employee Competence, and Taxpayer Satisfaction.

scholarly journals Quality Reliability Service Towards Student Satisfaction

2019 ◽  
Vol 3 (4) ◽  
pp. 386
Author(s):  
Fajar Isnaeni ◽  
Suwignyo Widagdo ◽  
Supardi Supardi
Keyword(s):  
Regression Analysis ◽  
Linear Regression ◽  
Service Quality ◽  
Student Satisfaction ◽  
Significant Influence ◽  
Research Method ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Independent Variables ◽  
Dominant Influence

This study aims to examine and analyze the simultaneous effect of service quality on student satisfaction, test and analyze the partial effect of service quality on student satisfaction, test and analyze variables that have a dominant influence on student satisfaction. This research method uses multiple linear regression analysis which is used to determine how much influence the independent (independent) variables, namely Tangible, Reliability, Responsiveness, Assurance, Empathy on the dependent variable is student satisfaction. Research site is at STES Ihya 'Ulumiddin Banyuwangi. The study took a sample of 39 people. While the results of this study can be drawn as follows, the variables Tangible, Reliability, Responsiveness, Assurance and Emphaty simultaneously affect student satisfaction. The partial test of the Reliability variable, Responsiveness, Assurance and Emphaty is positive, but the Tangible variable is negative. Reliability variables are variables that have a dominant and significant influence on student satisfaction.

scholarly journals PENGARUH KUALITAS PELAYANAN PAJAK DAN PENGETAHUAN WAJIB PAJAK TERHADAP KEPATUHAN WAJIB PAJAK ORANG PRIBADI DI KELURAHAN KLEAK KECAMATAN MALALAYANG KOTA MANADO

2017 ◽  
Vol 12 (2) ◽  
Author(s):  
Kilapong G. Ester ◽  
Grace B. Nangoi ◽  
Stanly W. Alexander
Keyword(s):  
Regression Analysis ◽  
Service Quality ◽  
Public Service ◽  
Linear Regression Analysis ◽  
Tax Compliance ◽  
Multiple Linear Regression Analysis ◽  
Primary Data ◽  
Urban Village ◽  
Or Organization ◽  
Tax Payers

Taxpayer compliance is a law-abiding behavior. Conceptually, compliance is defined by an attempt to comply with the rules of law by a person or organization. Some factors that cause low compliance of taxpayers, among others, public dissatisfaction with public service and taxpayer knowledge of tax regulations.This study aims to determine the effect of tax service quality and tax payer knowledge on individual tax payer compliance in Kleak urban village. This research used primary data with distributing questionnaire. Questionnaires were distributed as many as 40 pieces to individual tax payer in Kleak urban village. Research sampling were taken by purposive sampling. Data were analyzed by using multiple linear regression analysis with SPSS 17 program. The results of this study indicate that the Tax Service Quality has no significant effect on individual tax payer compliance. And Tax payers Knowledge has a significant effect on individual tax payer compliance in Kleak urban village.Keywords: Tax Service Quality, Tax Payers Knowledge, Tax Compliance

Sign in / Sign up

Export Citation Format

Share Document