scholarly journals The Public Servants’ Response When Facing Pandemic: The Role of Public Service Motivation, Accountability Pressure, and Emergency Response Capacity

Healthcare ◽  
2021 ◽  
Vol 9 (5) ◽  
pp. 529
Author(s):  
Yong Ye ◽  
Yang Liu ◽  
Xiaojun Zhang
Keyword(s):  
Emergency Response ◽  
Public Service ◽  
Public Service Motivation ◽  
Vital Role ◽  
Civil Servants ◽  
Public Servants ◽  
The Public ◽  
Response Capacity ◽  
Medium Level ◽  
And Control

(1) Background: Public servants are regarded as guardians of the public interest, and their pandemic response played a vital role in controlling the spread of the epidemic. However, there is limited knowledge of the factors that influence public servants’ response (PSR) when facing pandemic prevention and control tasks. (2) Methods: Based on the theory of planned behavior (TPB), models were constructed and a regression method was employed with Chinese civil servant data to investigate how PSR is influenced by public service motivation (PSM), accountability pressure (AP), and emergency response capacity (ERC). (3) Results and discussion: PSM, AP, and ERC all have a positive effect on PSR, with AP having the greatest influence, followed by PSM and ERC. The effects of PSM, AP, and ERC on PSR have group heterogeneity, which had little effect on civil servants with very low levels of PSR and the greatest impact on civil servants with medium-level PSR. Job categories of civil servants also are a factor related to PSR; PSM and AP have the strongest effects on civil servants in professional technology, and ERC has the greatest influence on administrative law enforcement. Moreover, gender, administrative level, and leadership positions also have an impact on PSR. (4) Conclusions: Based on the factors of PSR, we found at least three important aspects that governments need to consider in encouraging PSR when facing a pandemic.

Public Service Motivation in Buffy the Vampire Slayer

Public Voices ◽  
2016 ◽  
Vol 12 (1) ◽  
pp. 67 ◽  
Author(s):  
Sharon Mastracci
Keyword(s):  
Popular Culture ◽  
Public Service ◽  
Public Service Motivation ◽  
Public Servants ◽  
Buffy The Vampire Slayer ◽  
The Public ◽  
American Popular Culture ◽  
Public Servant ◽  
Definition Of ◽  
The Individual

In this paper, the author examines public service as depicted in the television series Buffy the Vampire Slayer (BtVS). First, she shows how slaying meets the economist’s definition of a public good, using the BtVS episode “Flooded” (6.04). Second, she discusses public service motivation (PSM) to determine whether or not Buffy, a public servant, operates from a public service ethic. Relying on established measures and evidence from shooting scripts and episode transcripts, the author concludes Buffy is a public servant motivated by a public service ethic. In this way, BtVS informs scholarship on public service by broadening the concept of PSM beyond the public sector; prompting one to wonder whether it is located in a sector, an occupation, or in the individual. These conclusions allow the author to situate Buffy alongside other idealized public servants in American popular culture.

Public service motivation and organizational performance in Chinese provincial governments

2016 ◽  
Vol 10 (4) ◽  
pp. 770-786 ◽  
Author(s):  
Chunkui Zhu ◽  
Chen Wu
Keyword(s):  
Organizational Performance ◽  
Public Service ◽  
Public Service Motivation ◽  
Provincial Government ◽  
Civil Servants ◽  
Hunan Province ◽  
Government Employees ◽  
Content Type ◽  
The Public ◽  
The Government

Purpose This paper aims to examine different hypotheses concerning the effects of public service motivation (PSM) and other attitudinal or institutional dimensions on organizational performance (OP). Specifically, based on the experience of Chinese provincial governments, this study provides new evidence about how PSM may affect OP. Design/methodology/approach This study collected data from a survey of different provincial government departments in Sichuan Province, Hubei Province, Hunan Province and Chongqing Municipality in 2011. Using data from 761 respondents, Pearson correlation analysis and regression analysis were used to explore the relationships between related factors. Findings PSM, job satisfaction, affective commitment and job involvement have statistically significant effects on OP, and these results are consistent with the findings of previous researches that PSM positively affected OP at a significant level. The results suggest that, if civil servants have a strong PSM, the performance of their organizations will be high. Research limitations/implications Future research should look for additional factors that affect OP, comparing employees’ perceptions of an organization’s performance with objective data to determine whether, and to what degree, subjective measures of performance are valid measures of OP in the public sector. Practical implications In the process of improving government performance, it is significant to give attention to the government employees’ mentality. The government training and promotion system should encourage civil servants to care about the public interest. A more flattened organization should be considered as part of the next steps in government reform, and more opportunities should be provided to involve more government employees in policy making. Originality/value This study helps to clarify the effects of individual factors of PSM on OP in China in a tightly controlled bureaucratic environment, where related data are hardly accessible.

The Effect of Personality Traits on Public Service Motivation: Evidence from Taiwan

2012 ◽  
Vol 40 (5) ◽  
pp. 725-733 ◽  
Author(s):  
Chyi-Lu Jang
Keyword(s):  
Personality Traits ◽  
Public Service ◽  
Public Interest ◽  
Local Governments ◽  
Policy Making ◽  
Public Service Motivation ◽  
Big Five Personality ◽  
Public Servants ◽  
Negatively Associated ◽  
The Public

The relationship between the Big Five personality traits (Costa & McCrae, 1992) and public service motivation (PSM) was examined using a questionnaire survey of 277 public servants employed by 3 local governments in Taiwan. Regression analysis results indicated that extraversion was positively related to attraction to policy making, but negatively associated with self-sacrifice. Agreeableness was positively correlated to compassion. Conscientiousness was positively related to commitment to the public interest, compassion, and self-sacrifice. Neuroticism was negatively associated with commitment to the public interest and compassion, but positively with attraction to policy making. Openness to experience was positively correlated with all dimensions of PSM. In summary, personality traits can function as strong predictors of public service motivation.

scholarly journals Public Service Motivation: A Rationalist Critique

2018 ◽  
Vol 48 (1) ◽  
pp. 82-96 ◽  
Author(s):  
Chris O’Leary
Keyword(s):  
Public Administration ◽  
Empirical Research ◽  
Public Service ◽  
Public Interest ◽  
Public Service Motivation ◽  
Civil Servants ◽  
The Public ◽  
Public Resources ◽  
Bureaucratic Behavior

There has been a significant and growing interest, and growing empirical research, around Public Service Motivation (PSM) in recent years. There are few critiques of the construct, and none from a rationalist perspective. Given that the origins of PSM lie in attempts by public administration scholars to counter rationalist explanations of bureaucratic behavior, this lack of countercriticism is surprising. This article provides a rationalist critique of PSM. It argues that PSM is consistent with, and not an alternative to, rationalist understandings of what motivates individuals. It also argues that a significant gap in the PSM literature is around how civil servants and others make decisions; decisions about the public interest, and thus how and when to allocate public resources. It concludes that seeing PSM as consistent with rationality, and specifically as a form of expressive interests, answers many of the remaining questions about PSM and addresses the substantive gaps in the construct.

scholarly journals Towards a Better Understanding on the Relationship between Knowledge Sharing and Public Service Motivation

2020 ◽  
pp. 41-67
Author(s):  
Usman Madugu ◽  
Halimah Abdul Manaf ◽  
Syarfa Ayuni Nasir ◽  
Sharmaine Sakthi Ananthan ◽  
Mega Hidayati
Keyword(s):  
Social Justice ◽  
Best Practices ◽  
Knowledge Sharing ◽  
Public Service ◽  
Public Service Motivation ◽  
Civil Servants ◽  
Public Servants ◽  
Public Interests ◽  
Civic Duty ◽  
The Relationship

Knowledge sharing has been acknowledged as the right mechanism for public servants to share best practices in performing work among workers. The sharing of best practices on learning by actions (doing) seems to enhance motivation among public servants to provide quality services. Thus, the purpose of this study is to examine the relationship between knowledge sharing and public service motivation among civil servants in the Department of Student Affairs, UiTM Merlimau and Public Works Department (JKR), Jasin, Malaysia. A total of 150 questionnaires were distributed but only 118 questionnaires were validly returned and used. The findings demonstrate that the level of knowledge sharing practices in both organisations is at moderate level. Pearson correlation analysis shows that policy making, commitment to public interests, social justice, civic duty, compassion and self-sacrifice have significant relationships with knowledge sharing practices. Meanwhile, multiple regression analysis reveals that only commitment to public interests, social justice as well as civic duty significantly influence the practices of knowledge sharing. The findings conclude that knowledge sharing is key element used by civil servants in producing public service motivation.

scholarly journals How Does Public Service Motivation Contribute to Service Orientation? Testing Mediation Models

2019 ◽  
Vol 9 (2) ◽  
pp. 162-178
Author(s):  
Wayu Eko Yudiatmaja
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Public Service ◽  
Human Resources Management ◽  
Public Service Motivation ◽  
City Government ◽  
Service Orientation ◽  
Public Servants ◽  
The Public ◽  
The City

Public service motivation is an emerging topic in the study of public administration, but no study has adequately investigated how it affects employee service orientation through job satisfaction and organizational commitment. The present study is ultimately aimed to fill the research gap by examing whether public service motivation influences service orientation and if so, whether the effect is mediated by job satisfaction and organizational commitment. Data were analyzed by using WarpPLS 6.0. Using a sample of 160 public servants in the city government of Tanjungpinang, the results indicate that employee service orientation is directly and positively affected by PSM. In addition, public service motivation also has an indirect impact on employee service orientation through job satisfaction and organizational commitment. Furthermore, the theoretical and practical implications of the study for human resources management in the public sector are discussed.

scholarly journals Public Service Motivation Measurement: A Test of Perry's Scale in Indonesia

2019 ◽  
Vol 23 (1) ◽  
pp. 16
Author(s):  
Hety Budiyanti ◽  
Shine Pintor siolemba Patiro ◽  
Akhmat Yamin
Keyword(s):  
Public Service ◽  
Original Work ◽  
Response Rate ◽  
Public Service Motivation ◽  
Small Sample ◽  
Civil Servants ◽  
City Government ◽  
Large Cities ◽  
The Public ◽  
Item Scale

This article proposes and tests a ‘shorter version of the instrument for public service motivation based on Perry’s (1996) exploratory 24-item scale for Indonesia civil servants in five big cities, inter alia, Jakarta, Surabaya, Semarang, Makassar, and Medan. Of 1200 respondents, 904 completed the questionnaire, and 800 questionnaires were determined to be feasible for further analysis. Thus, the response rate was 88.50% the results indicated support for the shortened scale of Perry’s original work on investigating the Public Service Motivation (PSM) of Indonesia civil servants in sample cities. The 10-item scale was based on four factors PSM, inter alia Attraction to Policy Making (APM), Commitment to the Public Interest (CPI), Compassion (COM), Self-Sacrifice (SS). Results also showed that, generally PSM for civil servant with basic positions in city government offices, in five cities tends to vary. The research results are expected to enhance our understanding about the importance of factors that influence the motivation of civil servants in providing public services to the general public. However, the limitation of the study lies in the small sample which is drawn from only five large cities in Indonesia.

scholarly journals Study on the mechanism of public service emergency response to public health emergency. Take Wuhan as example

2020 ◽  
Author(s):  
Hong Geng ◽  
◽  
Zaiyu Fan ◽  
Keyword(s):  
Public Health ◽  
High Risk ◽  
Emergency Response ◽  
Public Service ◽  
Prevention And Control ◽  
Service System ◽  
Response Mechanism ◽  
The Public ◽  
Public Health Emergencies ◽  
And Control

With the frequent occurrence of epidemic diseases such as “SARS”, “H1N1”, “MERS”and“COVID19”, public health emergencies, which are characterized by large-scale, high risk, strong persistence and high risk, have become more and more obvious threats to the life and health of urban residents and put forward a huge test to the urban public service system. As the first city of COVID-19 human infection, the core of the epidemic spread and the worst-hit area, Wuhan is an ideal case study. Based on the analysis of the epidemic prevention and control actions in the first three months of the outbreak in Wuhan, this paper evaluates the vulnerability of the public service system and facilities in Wuhan. The results show that Wuhan is faced with many problems, such as the failure of community-level public service facilities, the imbalance of public service allocation in the central city, and the significant gap of graded service supply, when dealing with public health emergencies. Further studies found that due to the lack of dynamic early warning mechanism, the decoupling of public service construction from the urbanization process, the difficulty of service turnover and subsidence and other factors, the public service response was delayed. Based on these practical difficulties, this paper puts forward the construction path of the emergency response mechanism for the city level public service system, specifically including the following six key contents: (1) Improving the emergency plan path of the public service system; (2) Establishing the organizational structure of the emergency management system according to the administrative divisions; (3) Building a community-based mobilization system; (4) Establishing the regional joint defense and control interaction mechanism in public health emergencies; (5) Reserving appropriate strategic construction space; (6) Strengthening the emergency infrastructure construction. Finally, based on the path of emergency response mechanism, this paper proposes the corresponding city wide spatio-temporal prevention and control network strategy, so as to provide a reference for the realization of city health and order.

scholarly journals MOTIVAÇÃO DOS SERVIDORES DA PREVIDÊNCIA DO ESTADO DE SÃO PAULO

2021 ◽  
Vol 9 (207) ◽  
pp. 1-31
Author(s):  
Bruna Serafim Teixeira
Keyword(s):  
Public Service ◽  
Sao Paulo ◽  
Career Progression ◽  
The State ◽  
Civil Servants ◽  
São Paulo ◽  
Motivating Factors ◽  
Public Servants ◽  
The Public ◽  
Ultimate Objective

The motivation for the public service of civil servants is an essential factor for the pursuit of public ends with a view to guaranteeing social welfare, the ultimate objective of the State. In this context, public servants are inserted as guarantors of this purpose, and the motivating factors and those that generate dissatisfaction must be constantly analyzed by the decisionmaking managers of the Administration bodies. Based on the study by Perry (1996), adapted for the Brazilian scenario in an unprecedented study carried out by Moraes (2017), the Public Service Motivation (PSM) scale was used to measure the motivation for the public service of the civil servants of the social security agency of the State of São Paulo, as well as analyzing, by the quantitative method, motivating factors, as well as causes of dissatisfaction, relevant to the provision of public service. It was found that factors such as salary and difficulty in career progression are causes that, in addition to generating dissatisfaction, are capable of affecting motivation, which prevails among civil servants at the beginning of their careers and in technical positions, with less autonomy, responsibility and education level. In this sense, it is necessary to adopt measures capable of supplying or minimizing such effects in order to increase the levels of motivation and satisfaction for the public service, which are able to increase the effectiveness and productivity in the provision of the public service. Measures such as a fairer and more attractive career progression plan, greater autonomy and power to participate in decision-making can favor this scenario.

scholarly journals PENGARUH BUDAYA KERJA PEGAWAI NEGERI SIPIL TERHADAP PELAYANAN PUBLIK DI DINAS CATATAN SIPIL DAN KEPENDUDUKAN KOTA PAYAKUMBUH

Humanus ◽  
2014 ◽  
Vol 13 (2) ◽  
pp. 180 ◽  
Author(s):  
Aldri Frinaldi
Keyword(s):  
Public Service ◽  
Civil Servants ◽  
Work Culture ◽  
Public Servants ◽  
The Public ◽  
Civil Registration ◽  
Whole Process ◽  
The Government ◽  
Positive Work Culture ◽  
The Many

The many negative assessments of the work culture of civil servants in public service is an issue that must be addressed by the government and local government. This research was conducted by formulating the problem of how culture influences the work of civil servants in the public service in the Payakumbuh Civil Registry Office in order to analyze the work culture of civil servants in an effort to improve the quality of human resources in public services. This study used a descriptive quantitative approach. The population is all employees in the Payakumbuh’s Department of Population and Civil Registration amounting 30 people based on the data in the month of December 2013. Due to the small number of population in this study, total sampling is applied. The data is collected by spreading questionnaires to all respondents and then returned after some time, whose whole process took place from October to December 2013. The questionnaire was scaled based on Likert scale that is made in a positive statement. The result of the study shows that in general the work culture of civil servants in the Payakumbuh’s Department of Population and Civil Registration are very good, although two indicators are still mediocre. The effort to improve these two indicators are suggested by training programs based on local wisdom and the involvement of stakeholders who are experts in the field by the Payakumbuh administration in building and cultivating a positive work culture based on local wisdom. Keywords: work culture, public servants, public service

Sign in / Sign up

Export Citation Format

Share Document