scholarly journals Patient Satisfaction with Private Recovery Services and Importance of Physician Behavior during COVID Time

Healthcare ◽  
2021 ◽  
Vol 9 (8) ◽  
pp. 928
Author(s):  
Ecaterina Coman ◽  
Alexandru Diaconu ◽  
Luiza Mesesan Schmitz ◽  
Angela Repanovici ◽  
Mihaela Baritz ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Physician Behavior ◽  
Private Clinic ◽  
Online Questionnaire ◽  
General Satisfaction ◽  
Patients Satisfaction ◽  
Study Results ◽  
Degree Of Satisfaction ◽  
Ordinary Time ◽  
The Impact

Introduction: Patient satisfaction represents an essential indicator of the quality of care in the medical recuperation sector. This study aimed to identify the degree of satisfaction in patients who benefit from medical recuperation services in one private clinic from Romania and the factors that played a part in this respect. Method: An online questionnaire was completed by 105 patients of a private clinic in the period immediately following the opening of the clinic after the quarantine period due to COVID-19. The following concepts were measured: general satisfaction with clinical recuperation services (SG), physician’s behavior (PB), the impact of interventions on the state of health (IHI), modern equipment (ME), and the intention to return to the clinic (IRC). Based on a linear regression model, the impact of PB, IHI, ME, and IRC variables on general satisfaction (SG) was established. Results: The study results confirm the data from studies carried out in different sociocultural contexts in ordinary time, where physician behavior is the most crucial factor in patients’ satisfaction. Therefore, we can say that the physiotherapist’s behavior has an essential role in determining the patients’ satisfaction both in ordinary time and in COVID-19 time. The data in this study reflect the fact that satisfaction with the services offered by a medical recuperation clinic is a predictor for using the services in the future. Still, our study reflects a moderate relationship in intensity.

scholarly journals Patient satisfaction with the physiotherapy service in an intensive care unit

2008 ◽  
Vol 64 (1) ◽  
Author(s):  
K. Stiller ◽  
L. Wiles
Keyword(s):  
Intensive Care Unit ◽  
Intensive Care ◽  
Patient Satisfaction ◽  
Outcome Measure ◽  
Personal Characteristics ◽  
Physiotherapy Treatment ◽  
Patients Satisfaction ◽  
Physiotherapy Service ◽  
Degree Of Satisfaction ◽  
High Degree

Patient satisfaction with physiotherapy treatment is animportant outcome measure that is often overlooked.  The aim of thisquality assurance activity was to assess patients’ satisfaction with thephysiotherapy service provided in an intensive care unit (ICU).  A question-naire evaluating factors pertaining to patient satisfaction was specificallydesigned for use in this study.  Questionnaires were distributed to patientswho had spent a minimum of two weeks in the Royal Adelaide HospitalICU, within a few days of transfer to a general ward.  Thirty five patientscompleted the questionnaire over the 15 month study period.  Respondentsreported a high degree of satisfaction with the personal characteristics ofthe physiotherapists seen and the physiotherapy service provided in ICU.

scholarly journals ONLINE PAYMENT OPTIONS AND CONSUMER TRUST: DETERMINANTS OF E-COMMERCE IN AFRICA

2021 ◽  
Vol 9 (2) ◽  
pp. 1-13
Author(s):  
Mohamed Muse Hassan ◽  
Geunhee Lee
Keyword(s):  
Structural Equation ◽  
Public Perception ◽  
Developed Countries ◽  
Consumer Trust ◽  
Equation Modeling ◽  
Least Developed Countries ◽  
Online Questionnaire ◽  
Online Payment ◽  
Study Results ◽  
The Impact

The purpose of this paper is to investigate the effect of online payment options and consumer trust on the awareness and perception of e-commerce in Africa. A five-construct model was developed and empirically tested utilizing the structural equation modeling (SEM) technique to probe answers for the variables under study. 760 professionals and college students who reside in Somalia responded to our online questionnaire, then 744 clean responses were selected after removing uncompleted answers. The study results determined that the availability of locally popular payment options such as mobile payment in Africa affects the level of awareness and public perception towards e-commerce. Moreover, the current global online payment options overlook the local technologies popular in Africa. Also, consumer trust was found to be a good determinant of the awareness and perception of e-commerce in the Least Developed Countries (LDCs). This paper finds that including more payment options would make a difference in Africa. It also shows that low consumer trust could be solved if consumers are given assurances for their online financial transactions. This paper contributes to the existing literature proving that various online payment options and consumer trust can be strong determinants of e-commerce, even in LDCs such as Somalia. Also, it added a new value to the current understanding of the impact of both awareness and perception of e-commerce on the propensity for online shopping by finding contradictory results in our research context.

Patient Satisfaction Following Inverted-T and Short-Scar Mammaplasty as Measured by the Breast Evaluation Questionnaire 55

2020 ◽  
Author(s):  
Gisela Hobson Pontes ◽  
Fernando Sérgio Mendes Carneiro Filho ◽  
Luis Alejandro Vargas Guerrero ◽  
Carolina Takahashi Rodrigues Pinto ◽  
Fernando Serra-Guimarães
Keyword(s):  
Patient Satisfaction ◽  
Statistical Significance ◽  
Patient Comfort ◽  
Level Of Evidence ◽  
Evaluation Questionnaire ◽  
Patients Satisfaction ◽  
Implant Placement ◽  
Degree Of Satisfaction ◽  
Short Scar ◽  
General Appearance

Abstract Background Mastopexy combined with silicone implant placement is one of the most frequently performed plastic surgeries. Various techniques have been developed to increase the degree of patient satisfaction after surgery. The goal is to give the breasts a harmonious shape, generating the smallest scars possible. The Breast Evaluation Questionnaire 55 (BEQ 55) was developed in 2006 as a tool for assessing the satisfaction and comfort of patients with the general appearance of their breasts. Objectives The objective of this study was to compare the degree of satisfaction of patients undergoing mastopexy by the inverted-T technique vs the short-scar technique by the BEQ 55. Methods The BEQ 55 was administered pre- and postoperatively to 200 patients who underwent mastopexy performed by the first author between October 2013 and September 2017. One hundred patients underwent the short-scar technique, and 100 patients underwent the inverted-T technique. Results The first analysis used descriptive statistics. Relative frequencies were used to track the responses corresponding to each technique. There was an increase in the level of patient comfort and satisfaction with breast appearance after surgery in both groups. The short-scar technique was shown to be superior, with statistical significance (P < 0.05) found for the questions evaluating comfort with overall appearance naked, comfort with breast appearance naked, and satisfaction with breast appearance. Conclusions Both techniques improved the patients’ satisfaction and comfort with their breasts. When the short-scar technique was used, patients were more comfortable with their breast appearance and with their overall appearance naked. Level of Evidence: 4

Effect of Psychology Distance in Healthcare Supply Chain on Patient Satisfaction: Randomized Controlled Trial (Preprint)

2020 ◽  
Author(s):  
Yanji Duan ◽  
Jing Xu ◽  
Mei Zhao ◽  
Lian An
Keyword(s):  
Supply Chain ◽  
Patient Satisfaction ◽  
Controlled Trial ◽  
Time Frame ◽  
Temporal Distance ◽  
Spatial Distance ◽  
Negative Effects ◽  
Patients Satisfaction ◽  
The Impact

BACKGROUND While most of the prior literature focused on how to improve patient satisfaction from an operational perspective, we explore how healthcare supply chain communications benefit patient satisfaction by adopting a stakeholder’s perspective. Moreover, we examine and further confirm the effect of supply chain transparency in a unique healthcare context. OBJECTIVE The objective of this research is to examine the impact of the healthcare supply chain transparency on patient satisfaction. Anchoring on the theory of psychology distance, we examine how spatial distance (manufacturing location of the medicine) and temporal distance (time frame of physician follow-up after the visits) of the healthcare supply chain influence the patient’s perceptions and satisfaction. METHODS We utilize a 2 × 2 mixed design experiment by varying spatial distance and temporal distance of the healthcare supply chain, respectively. A total of 206 participants were recruited from the Amazon M-Turk platform. RESULTS Results indicate that both the spatial distance and the temporal distance significantly affect patients’ satisfaction. CONCLUSIONS The spatial distance of the healthcare supply chain negatively affects patients’ satisfaction. Nevertheless, we find that the temporal distance can mitigate such negative effects: when the physicians follow up with the patient within a short time frame (one week), patients tend to generate higher satisfaction towards the physician than if the follow up is conducted after three months.

Health care quality from the perspective of health care providers and patients during and shortly after acute care restructuring in Newfoundland and Labrador

2005 ◽  
Vol 10 (2_suppl) ◽  
pp. 48-57 ◽  
Author(s):  
Deborah Gregory ◽  
Christine Way ◽  
Brendan Barrett ◽  
Patrick Parfrey
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Acute Care ◽  
Health Care Quality ◽  
Care Quality ◽  
Survey Questionnaire ◽  
Care Providers ◽  
Study Results ◽  
Time Periods ◽  
The Impact

Objectives To monitor changes in providers' perceptions of health care quality and the importance of health reform, and in patients' satisfaction with services during and two years after restructuring, comparing the region of the province that was restructured (StJohn's) with those regions in which hospitals were not aggregated. Methods The Employee Attitude Survey questionnaire was sent to acute care providers (n=5353) to assess personal characteristics and perceptions of the impact of reform on workplace conditions, work-related attitudes and turnover intentions. The response rate for 2000 and 2002 was 42% (n=1222 and1034, respectively). Only respondents in both surveys (n=589) were used in the analysis because study results were the same for both the repeat sample and total samples. A Patient Satisfaction Survey questionnaire was administered to patients discharged from acute care facilities in 2000 (n=1741) and 2002 (n=704). Response rates were 82.5% and 90.2%, respectively. Results Most providers felt, at both time periods, that restructuring of the health care system was a positive step, but felt that health care quality was low. In the StJohn's region, perceptions of quality and standards of care improved over time. Patients were extremely satisfied with the admission process and hospital stay at both time periods in StJohn's. However, satisfaction declined in 2002 in regions outside StJohn's. Conclusions Aggregation of acute care hospitals is possible without adverse effects on providers' perceptions of health care quality or on patient satisfaction.

scholarly journals THE EVALUATION OF SOCIAL EFFECTIVENESS OF PRIMARY MEDICAL SANITARY CARE

2019 ◽  
Vol 62 (1) ◽  
pp. 24-29
Author(s):  
Inna V. Bogatova ◽  
N. F. Shilnikova
Keyword(s):  
Patient Satisfaction ◽  
Medical Care ◽  
Medical Center ◽  
Document Management ◽  
Care Provision ◽  
Social Efficiency ◽  
Management Measures ◽  
Study Results ◽  
Before And After ◽  
Degree Of Satisfaction

Social efficiency of the health care system is a priority type of sector effectiveness at every management level. The actual transformations in organization of medical care require investigation of effectiveness and should not adversely effect on indices of medical organizations functioning. The satisfaction of the population with quality and accessibility of medical care are related to social efficiency evaluation. The sociological surveys pay a special attention to studying conditions of medical services provision, which are assessed by patients subjectively. The article presents the results of a study of patients concerning satisfaction with primary medical sanitary care before and after organization of the Clinical Medical Center in Chita. The estimation of efficiency was implemented on the basis of factor conditionality of satisfaction level. Identification of degree of influence of each factor was implemented using calculation of relative and absolute risks. At that, outcome of medical care provision in the form of satisfaction was considered as an effective criterion and conditions of medical care provision as "risk factors". The study results established increasing of index of patient satisfaction with medical care in the Chita Clinical Medical Center, that testifies high social efficiency. The influence of such factors conditioning a decrease of degree of satisfaction as inconvenient working schedule of physician and violation of ethical deontological standards by the medical workers in relationship with patients was established. The results of studying factor conditionality of patient satisfaction allow to consider them in development of management measures. The necessary elements of development of the system of primary medical sanitary care include implementation of modern information systems, a uniform electronic medical record, remote appointment to physician visit, telemedicine technology, systems of electronic document management.

The link between nurse workplace environment and patient satisfaction with nursing care services

2017 ◽  
Vol 4 (2) ◽  
pp. 267-274
Author(s):  
Hayder AL- Hadrawi
Keyword(s):  
Patient Satisfaction ◽  
Nursing Care ◽  
Teaching Hospitals ◽  
Practice Environment ◽  
Workplace Environment ◽  
Nurse Practice Environment ◽  
Patients Satisfaction ◽  
Care Services ◽  
The Impact

Patient satisfaction has become an integral part of the process of measuring the quality of the provided care. Patients’ satisfaction about healthcare services increases in institutions that provide healthy workplace environment for nurses.This quantitative study aims to measure the impact of nurse practice environment on patients’ satisfaction with the provided nursing care services. A cross-sectional design was conducted to survey 75 male and female nurses and 107 inpatients who were hospitalized at least one day and aged 17 years and older. Sample was selected from medical and surgical wards of two main teaching hospitals in AL-Najaf province, Iraq.The results show that 80% of the nurses work in poor practice environment. About 52% of the patients were partially satisfied with nursing care; whereas, about 47% of the patients were unsatisfied. A significant correlation was found between nurse practice environment and patients’ satisfaction p < .05; regression analysis shows that patients’ satisfaction can be predicted based on nurse-patient ratio. Conclusion: Enhancing the practice environment of nurses helps improving the quality of healthcare and achieving better level of patients’ satisfaction with nursing care services.  Keywords: Nurses workplace; patient satisfaction; practice environment; nursing care;   

Assessing patient satisfaction with healthcare services at outpatient Urology Department of a tertiary hospital in Singapore

2014 ◽  
Vol 2 (3) ◽  
pp. 393
Author(s):  
Yanika Kowitlawakul ◽  
Tan Jian Zhi ◽  
Ho Shu Qin ◽  
Lata Raman Nee Mani ◽  
Piyanee Yobas ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Health Care Services ◽  
Quality Of Healthcare ◽  
Healthcare Services ◽  
Tertiary Hospital ◽  
Influential Factor ◽  
Cross Sectional ◽  
General Satisfaction ◽  
Services Delivery ◽  
Study Results

Objectives  The patient satisfaction assessment at an outpatient Urology Centre in Singapore was based on one single question and it has failed to provide a direction of the areas for improvement. The objectives of this study were to identify the levels of patients’ satisfaction with health care services, the differences in general satisfaction within patients’ socio-demographic characteristics, and the most influential factor of healthcare services in predicting patients’ satisfaction.Method  The study is a cross-sectional descriptive study design, using a validated Patient Satisfaction Questionnaire (PSQ) in both English and Chinese language.  A total of 450 outpatients (85.1% response rate) participated in the study.   Results  In general, patients were moderately satisfied with healthcare services at the outpatient Urology Centre services. The satisfaction level was significantly higher for elderly patients compared with young and middle-aged adults.  Patients of private paying class were more satisfied with the services than those who were in the subsidized paying class. Doctors were found to be the most influential domain in predicting patients’ general satisfaction, followed by nurses.  About 56% of variance in general patient satisfaction was explained by doctors, nurses, access of care, appointments and facilities (R2=0.56).Conclusions  The moderate satisfaction scores imply that there is room for improvement in the quality of healthcare services delivery system. As doctors and nurses were identified as the strongest predictors of general satisfaction, this knowledge could allow nursing, medical education and management to develop strategies which will further increase the level of patient satisfaction.

scholarly journals The Impact of Healthcare Accreditation on Patients’ Satisfaction: A Literature Review

2020 ◽  
pp. 49-56
Author(s):  
Gazala Khan
Keyword(s):  
Patient Satisfaction ◽  
Literature Review ◽  
Positive Impact ◽  
Hospital Accreditation ◽  
Patients Satisfaction ◽  
Online Databases ◽  
The Impact ◽  
Research Studies

Patient satisfaction had been the center of many research studies globally. However, very few studies published had analyzed the impact of healthcare accreditation on patients’ satisfaction. Objective: To review and analyze the impact of hospital accreditation on patients’ satisfaction. Method: A comprehensive searches were conducted in the online databases of goggle scholars and research gate. Results: This review revealed that the hospital accreditation impacted on patients’ satisfaction in several departments. Conclusions: The hospital accreditation has a positive impact on patients’ satisfaction in several departments

scholarly journals OVERVIEW OF PATIENTS SATISFACTION LEVEL AT DENTAL CLINIC CIMAHI TENGAH HEALTH CENTER INDONESIA

2021 ◽  
Vol 1 (Volume 1 No 2) ◽  
pp. 197-208
Author(s):  
Marlin Himawati ◽  
Kemala Rengganis ◽  
Rabiatul Adawiyah ◽  
Dhiya Fasya ◽  
Ulfah Rosida ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Functional Organization ◽  
Active Role ◽  
Leading Indicators ◽  
Dental Clinic ◽  
Five Dimensions ◽  
Patients Satisfaction ◽  
Level Of Satisfaction ◽  
Study Results

Puskesmas represents the functional organization unit that runs health efforts accepted and affordable by the entire community with society's active role. Puskesmas must have a good quality of health service to provide the satisfaction of the patients. Patient satisfaction is one of the leading indicators of health facilities and has become a standard measure of quality-of-service customer satisfaction. The general objectives of the study are to evaluate the level of satisfaction of patients at the Dental Clinic of Puskesmas Cimahi Tengah, Cimahi City, based on tangible, reliability, responsiveness, assurance, and empathy. This study used a descriptive study method through a questionnaire about patient satisfaction toward services at the dental clinic of Puskesmas Cimahi Tengah. The sample size used in this study were all patients who came to the dental clinic of Puskesmas Cimahi Tengah. The study results are based on the five dimensions analyzed, namely tangibles, reliability, responsiveness, assurance, and empathy, which refer to the SERVQUAL model developed by Parasuraman. The service quality of the dental clinic at Puskesmas Cimahi Tengah on the dimensions of tangibles, reliability, responsiveness, assurance, empathy was very satisfying. The conclusion based on the analysis of the respondents' responses on patient satisfaction at the dental clinic at the Central Cimahi Center was very gratifying.

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