EXPLORING THE RELATIONSHIP BETWEEN PERCEIVED SERVICE QUALITY AND SPORT INVOLVEMENT

2021 ◽  
pp. 41-42
Author(s):  
Anastasiadis A ◽  
Ntovoli A
Keyword(s):  
Service Quality ◽  
Sport Participation ◽  
Three Dimensional ◽  
Three Dimensions ◽  
Three Dimensional Model ◽  
Policy Makers ◽  
Perceived Service Quality ◽  
Sport Policy ◽  
Sport Facilities ◽  
The Relationship

The purpose of this study was to test the relationship between sport service quality and sport involvement. The data were collected from 500 individuals, users of sport facilities, in the city of Thessaloniki, Greece. Items from the SERVQUAL model were used to measure sport service quality. The three-dimensional model of leisure involvement was used to measure sport involvement (Centrality, Attraction and Self-expression). The results of the study revealed statistically signicant correlations between service quality and two of the three dimensions of sport involvement: centrality and self-expression, supporting the important role of service quality in developing sport policy. These results propose that policy makers should invest on building service quality in sport services and facilities, since this will increase sport participation levels and help citizens adopt a more active life-style.

scholarly journals Determinants Of Customer-Perceived Service Quality In Senior-Care Industry And Their Relationship To Customer Satisfaction And Behavioral Intentions: Research Findings From Taiwan

2011 ◽  
Vol 7 (12) ◽  
Author(s):  
Hsing-Yun Chang ◽  
Cho-Pu Lin ◽  
Meng-Yun Tsou ◽  
Chien-Ting Chen
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Rural Areas ◽  
Food Service ◽  
Three Dimensions ◽  
Perceived Service Quality ◽  
Competitive Edge ◽  
Research Findings ◽  
The Relationship

The senior-care market has been on the rise in Taiwan, especially in rural areas. Soaring competition among senior-care operators has led to escalating consumer demands on performances, driving the industry to become more customer-oriented. The authors examined the relationship between service quality of senior care and customer satisfaction in rural Taiwan based on Parasuraman, Zeithmal and Berrys SERVQUAL ten dimensions (i.e., access, communication, competence, courtesy, credibility, reliability, responsiveness, security, tangibles and understanding the customer) and Lees food service. Multiple regression was conducted to test the relationships. The statistical results showed that access, courtesy and food service are significantly and positively related to customer satisfaction. This finding, among others, suggests that senior-care operators in rural Taiwan might have overlooked the above mentioned three dimensions as factors leading to customer satisfaction and, ultimately, to a sustainable competitive edge.

TESTING THE RELATIONSHIP BETWEEN PERCEIVED CONSTRAINTS AND RECREATIONAL SPORT PARTICIPATION LEVELS IN AN URBAN ENVIRONMENT IN GREECE

2021 ◽  
pp. 20-22
Author(s):  
Anastasiadis A ◽  
Ntovoli A
Keyword(s):  
Urban Environment ◽  
Hierarchical Model ◽  
Sport Participation ◽  
Leisure Constraints ◽  
Policy Makers ◽  
Recreational Sport ◽  
Sport Policy ◽  
Sport Activities ◽  
Perceived Constraints ◽  
The Relationship

The purpose of this study was to test the relationship between perceived constraints and recreational sport participation in an urban environment. The data were collected from an on-site survey in the city of Thessaloniki, Greece, with a sample of one thousand individuals, participants in recreational sport activities. The Leisure Constraints Questionnaire was used to measure sport related constraints, following the hierarchical model of leisure constraints. The results indicated that the Lack of Interest, Psychological Factors, Lack of Knowledge and Previous Experience had statistically signicant differences among participants and non-participants. All these dimensions can be categorized within the psychological constraints, which is in line with the hierarchical model of leisure constraints. These results propose that these constraints should be targeted by sport policy makers in their effort to promote recreational sports in a more effective way among citizens.

Customer-Oriented Constructive Deviance as a Reaction to Organizational Injustice Toward Customers

2021 ◽  
pp. 193896552110123
Author(s):  
Taeshik Gong ◽  
Pengchang Sun ◽  
Min Jung Kang
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Servant Leadership ◽  
Survey Data ◽  
Third Party ◽  
Service Climate ◽  
Perceived Service Quality ◽  
Hotel Managers ◽  
The Relationship ◽  
Organizational Injustice

To date, research on the deontic model and third-party reactions to injustice has focused primarily on individuals’ tendency to punish the transgressor. In this study, we seek to extend the extant research by arguing that punishment may not be the only deontic reaction and that third-party observers of injustice should engage in activities that help the victim. More specifically, we explore employee’s customer-oriented constructive deviance as a reaction to organizational injustice toward customers. We also investigate how this deviance influences customer satisfaction. In addition, we explore service climate, driven by servant leadership as a moderator on the relationship between employees’ perceptions of organizational unfairness and customer-oriented constructive deviance. The study collected three-level survey data from 95 hotel managers, 396 employees, and 1,848 customers. We find that servant leadership increases service climate, which in turn strengthens the relationship between organizational injustice toward customers and customer-oriented constructive deviance. The findings also reveal that customer-oriented constructive deviance increases perceived service quality, leading to customer satisfaction. Our study significantly contributes to the emerging theory concerning customer-oriented constructive deviance by explaining the antecedents, consequences, and moderators. The study also helps managers deal with customer-oriented constructive deviance in the workplace.

scholarly journals Rethinking student-teacher relationships in higher education: a multidimensional approach

2021 ◽  
Author(s):  
Roland Tormey
Keyword(s):  
Higher Education ◽  
Classroom Management ◽  
Student Teacher ◽  
Three Dimensional ◽  
Three Dimensions ◽  
Theoretical Development ◽  
Multidimensional Model ◽  
Three Dimensional Model ◽  
Teacher Relationships ◽  
Student Teacher Relationships

AbstractStudent-teacher relationships play an important role in both teacher and student experiences in higher education and have been found to be linked to learning, classroom management, and to student absenteeism. Although historically conceptualised in terms of immediacy or distance and measured with reference to behaviours, the growing recognition of the role of emotions and of power—as well as the development of a range of multidimensional models of social relationships—all suggest it is time to re-evaluate how student-teacher relationships are understood. This paper develops a theoretical model of student-teacher affective relationships in higher education based on three dimensions: affection/warmth, attachment/safety, and assertion/power. The three-dimensional model was tested using the Classroom Affective Relationships Inventory (CARI) with data from 851 students. The data supported the use of this multidimensional model for student-teacher relationships with both two- and three-dimensional models of relationships being identified as appropriate. The theoretical development of a multidimensional model and the empirical development of an instrument with which to explore these dimensions has important implications for higher education teachers, administrators and researchers.

Information Systems Service Quality, Zone of Tolerance, and User Satisfaction

2012 ◽  
Vol 24 (2) ◽  
pp. 50-73 ◽  
Author(s):  
Narasimhaiah Gorla
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Service Performance ◽  
Perceived Service Quality ◽  
System Service ◽  
Research User ◽  
Zone Of Tolerance ◽  
Service Expectations ◽  
Service Expectation ◽  
The Relationship

Information system service quality has been a very important theme in both IS practice and research. User service expectations affect perceived service quality and user satisfaction. The objectives of this research are to i) to explore the relationship between perceived IS service quality and user satisfaction across the three regions of zone of tolerance (ZOT) and ii) to validate the associations between service expectations (adequate service and desired service) and service performance. The analysis of the data obtained from 193 IS users revealed a positive and significant association between perceived service quality and user satisfaction across the service zones and service dimensions with stronger associations in the acceptable service zone and weaker associations in the inadequate and superior service zones. Thus, the results demonstrate that the relationship between IS service quality and user satisfaction is affected by ZOT. It is found that the desired service expectation measure is more strongly related to service performance compared to the adequate service expectation measure. It is also observed that irrespective of the ZOT, the service dimension that contributes most to service performance is assurance. Tangibles have the widest ZOT and assurance has the narrowest ZOT compared to most other service dimensions. The author discusses the implications of the present study for both research and practice.

A Fast Three-Dimensional Model for Strip Rolling

2016 ◽  
Vol 716 ◽  
pp. 566-578 ◽  
Author(s):  
Christian Overhagen ◽  
Paul Josef Mauk
Keyword(s):  
Finite Element ◽  
Stress Gradient ◽  
Three Dimensional ◽  
Significant Loss ◽  
Three Dimensions ◽  
Beam Model ◽  
Stress Distributions ◽  
Three Dimensional Model ◽  
Strip Rolling ◽  
Lateral Direction

Rolling Models have come a long way from the first empirical relations about forward slip and bite conditions to their current state, which allows local quantities to be calculated in two and three dimensions. In this paper, state-of-the-art of analytical modelling of the rolling process is shown with a fully three-dimensional rolling model for hot and cold strip rolling with stress distributions in the longitudinal, vertical and lateral directions. For this purpose, von Karman’s strip approach is extended to account for the stress gradient in lateral direction, as was already shown in different papers. The stress gradient in the vertical (through-thickness) direction is introduced by a modern implementation of Orowan’s inhomogeneous deformation theory. The local stress distributions are compared to results from Finite-Element Calculations obtained with modern FEM codes. It will be shown, under which circumstances expensive FEM calculations can be replaced by simpler models like the one proposed here, which are more time and cost-effective without a significant loss in result precision. The rolling model is extended with a Finite Element Beam Model for work and backup roll deformation, as well as local work roll flattening and thermal crown for hot rolling. The Effects of those features on stress distribution and exit strip profile are shown for hot and cold rolling.

scholarly journals A Three-Dimensional Polar Ice-Sheet Model

1977 ◽  
Vol 18 (80) ◽  
pp. 373-389 ◽  
Author(s):  
D. Jenssen
Keyword(s):  
Three Dimensional ◽  
Ice Sheet ◽  
Greenland Ice Sheet ◽  
Phase Changes ◽  
Three Dimensions ◽  
Dimensional Model ◽  
Polar Ice ◽  
Three Dimensional Model ◽  
Temperature Dependent ◽  
Mass Depletion

AbstractA three-dimensional model of the temperature and velocity distribution within any arbitrary-shaped ice mass is described. There is a mutual interaction in the model between the flow of the ice and its thermodynamics, since the flow law used in the model is temperature-dependent.Ice growth in three dimensions is governed by mass accumulation through precipitation, by mass depletion through loss of ice over the ocean, and by continuity requirements. Phase changes at the base of the ice are accounted for. The model has been applied in art exploratory manner to the Greenland ice sheet. Changes in the ice shape and temperature are presented and discussed. The basic shortcoming of the model as here presented appears primarily due to the coarse finite-difference mesh used, and to an unsophisticated approach to modelling the boundary ice.

scholarly journals Influence of Perceived Service Quality on Customer Loyalty

2020 ◽  
Vol 2 (2) ◽  
pp. 105-121
Author(s):  
Madumere Humphrey Ikenna ◽  
Dickson Ben Uche ◽  
Agu Godswill Agu
Keyword(s):  
Service Quality ◽  
Customer Loyalty ◽  
Road Transport ◽  
Quality Model ◽  
Perceived Service Quality ◽  
The Road ◽  
Customer Base ◽  
Transport Industry ◽  
Survey Results ◽  
The Relationship

The purpose of this was to investigate the relationship between perceived service quality and customer loyalty in the road transport industry in Nigeria. Leveraging the RATER service quality model, only reliability, tangibles and responsiveness were explored. Participants were drawn from the customer base of organized road transport firms operating in the South East of Nigeria. Being a quantitative survey, results from 318 valid responses were analyzed with SPSS version 21.  Findings indicate that the three constructs (reliability, tangibles, and responsiveness) are significant predictors of customer loyalty, with reliability having the greatest influence, followed by responsiveness and tangibles. The study recommends steady monitoring of service quality as a step towards customer loyalty in the highly competitive road transport industry in Nigeria.

Retail atmospherics and retail store patronage of supermarkets in emerging economies: mediating role of perceived service quality

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Charles Dokcen ◽  
Vincent Obedgiu ◽  
Gideon Nkurunziza
Keyword(s):  
Service Quality ◽  
Emerging Economies ◽  
Retail Store ◽  
Content Type ◽  
Perceived Service Quality ◽  
Patronage Behavior ◽  
Store Patronage ◽  
Retail Atmospherics ◽  
The Relationship

PurposeThe purpose of the study is to establish the mediating role of Perceived Service Quality on the relationship between Retail Atmospherics and Retail Store Patronage of Supermarkets in Emerging Economies using empirical evidence from Uganda.Design/methodology/approachThe study used a cross-sectional research design and quantitative approach to understand stand the structured reality of Retail Store Patronage of supermarkets in context of emerging economies. In the context of this study, the data were drawn from Uganda's supermarkets. A sample of 1,504 customers were selected from 136,270 customers. Data was collected from supermarket customers using closed ended questionnaire. Descriptive and inferential statistics were derived to describe the behavior of customers and draw conclusions on population using sample statistics. Correlation analysis was used to establish the degree of association between the variables. Hierarchical regression was applied to assess the unique contribution of each variable; control variables-income and age, predictor variables – Retail Atmospherics and Perceived Service Quality on dependent variable – Retail Store Patronage. Mediation was done following the four-step procedures of mediation of Baron and Kenny (1986).FindingsThe results revealed significant positive relationship between Retail Atmospherics, Perceived Service Quality and Retail Store Patronage, confirming the direct hypotheses. Perceived Service Quality partially mediated the relationship between Retail Atmospherics and Retail Store Patronage. The findings depict that Retail Store Patronage is influenced directly by Retail Atmospherics and indirectly through Perceived Service Quality as a mediating variable. However, in situations where the atmospherics is good but perceived service quality is poor, Retail Store Patronage may not be fully realized.Originality/valueThe study provides information that is relevant for filling the practical and theoretical gap in the Retail Store Patronage in Ugandan supermarkets. Previous research studies investigated patronage behavior of shoppers in single retail units yet there is paucity of research on patronage behavior across different retail formats in the world. This study can be generalized and have strategic implications to developing economies that seek to grow and sustain their businesses. It points to the gaps that are normally overlooked and could lead business failure. The focus of most previous studies were on developed economies more especially Europe and America. This study in particular focused on the role of perceived service quality in the relationship between retail atmospherics and customer retail store patronage in emerging economies like Uganda as a testing ground.

scholarly journals Re-Evaluating the Classical Falling Body Problem

Mathematics ◽  
2020 ◽  
Vol 8 (4) ◽  
pp. 553 ◽  
Author(s):  
Essam R. El-Zahar ◽  
Abdelhalim Ebaid ◽  
Abdulrahman F. Aljohani ◽  
José Tenreiro Machado ◽  
Dumitru Baleanu
Keyword(s):  
Differential Equations ◽  
Body Problem ◽  
Inertial Frame ◽  
Analytic Solution ◽  
Equations Of Motion ◽  
Three Dimensional ◽  
Three Dimensions ◽  
Rotating Frame ◽  
Dimensional Model ◽  
Three Dimensional Model

This paper re-analyzes the falling body problem in three dimensions, taking into account the effect of the Earth’s rotation (ER). Accordingly, the analytic solution of the three-dimensional model is obtained. Since the ER is quite slow, the three coupled differential equations of motion are usually approximated by neglecting all high order terms. Furthermore, the theoretical aspects describing the nature of the falling point in the rotating frame and the original inertial frame are proved. The theoretical and numerical results are illustrated and discussed.

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