scholarly journals EMPLOYEE JOB SATISFACTION THROUGH WORKING CONDITIONS (A STUDY WITH REFERENCE TO SELECT PUBLIC SECTOR BANKS IN THE COASTAL REGION OF ANDHRA PRADESH)

2021 ◽  
pp. 72-81
Author(s):  
Dr. Padala Etheswara Rao ◽  
Prof. N. Kishore Babu
Keyword(s):  
Job Satisfaction ◽  
Public Sector ◽  
Multiple Regression ◽  
Working Conditions ◽  
Coastal Region ◽  
Chi Square ◽  
Complex Concept ◽  
Public Sector Banks ◽  
Level Of Significance ◽  
The Impact

Job satisfaction is a complex concept that is influenced by many factors. The aim of this paper is to analyze the impact of working conditions to job satisfaction. For that purpose, the empirical research has been conducted in select banks. The study has analyzed the various reasons for choosing select public sector banks among the various banks, the working condition of the select bank employees with the level of job satisfaction among the various group of respondents. The study has tested the with the help of Percentage analysis, Chi-square, ANOVA, and Multiple Regression. All the chi-square, ANOVA, and Multiple Regression tested at 5% level of significance. This paper is focused on the observation of the importance of working conditions to employees’ job satisfaction KEYWORDS: Employees, Banks, Working Conditions, Job Satisfaction, Need, Objectives, Methodology, Analysis, Findings and Suggestions.

The impact of perceived service quality dimensions on customer satisfaction

2017 ◽  
Vol 35 (3) ◽  
pp. 411-430 ◽  
Author(s):  
Rishi Kant ◽  
Deepak Jaiswal
Keyword(s):  
Public Sector ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Corporate Image ◽  
Content Type ◽  
Perceived Service Quality ◽  
Public Sector Banks ◽  
Quality Dimensions ◽  
Service Quality Dimensions ◽  
The Impact

Purpose In the present competitive scenario in the Indian banking industry, service quality has become one of the most important facets of interest to academic researchers. The purpose of this paper is to determine the dimensions of perceived service quality and investigate their impact on customer satisfaction in the Indian banking context, with special reference to selected public sector banks in India. Design/methodology/approach On the basis of the empirical study, the authors validate a measurement model using structural equation modeling for investigating the impact of perceived service quality dimensions on customer satisfaction. The study sample consists of 480 respondents in the National Capital Region (NCR) of India; the data were collected through a structured questionnaire utilizing a seven-point Likert scale while implementing a purposive sampling technique. Findings The perceived service quality dimensions identified were tangibility, reliability, assurance, responsiveness, empathy, and image. The empirical findings revealed that “responsiveness” was found to be the most significant predictor of customer satisfaction. On the other hand, “image” (corporate image) has a positive but the least significant relationship with customer satisfaction followed by all other constructs. The exception is “reliability,” which is insignificantly related to customer satisfaction in Indian public sector banks. Research limitations/implications The study cannot be generalized in the context of Indian banking sectors, as it only focused on the public sector. The findings of this study suggest that the six dimensions of perceived service quality model are a suitable instrument for evaluating bank service quality for public banks in India. Therefore, bank managers can use this model to assess the bank service quality in the context of Indian public sector banks. Originality/value There is dearth of research focusing on corporate image as a dimension of perceived service quality and its effect on customer satisfaction in the Indian banking context. Furthermore, similar studies were rarely found in the Indian context, especially within the public banking sector. Hence, this paper attempts to accomplish the research gap by empirically testing the satisfaction level of a large sample of the population in NCR toward six dimensions of perceived service quality rendered by selected public sector banks in India.

scholarly journals A Study of the Factors Determining Motivational Level of Employees Working in Public Sector of Bahawalpur (Punjab, Pakistan)

2014 ◽  
Vol 4 (3) ◽  
pp. 19 ◽  
Author(s):  
Atif Rafique ◽  
Muhammad Sadam Bin Tayyab ◽  
Muhammad Kamran ◽  
Nawab M. Ahmed
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Public Sector ◽  
Knowledge Transfer ◽  
Positive Relationship ◽  
Negative Relationship ◽  
Training Effectiveness ◽  
Significant Positive Relationship ◽  
The Public ◽  
Level Of Significance

This study empirically examines the relationship between rewards, job satisfaction, Perceived training effectiveness, knowledge transfer and organizational commitment and employee’s motivation in the Public sector of Bahawalpur (Punjab, Pakistan).Our sample was public sector data was collected by using self-designed questionnaires. The sample size was 170 so 170 questionnaires were distributed and only 149 received. Analysis was done with the help of correlation coefficient and multiple regression analysis. Between (0.01 to 0.05) level of significance was checked. The result concludes that there is a significant positive relationship between intrinsic rewards and the employee’s motivation and also there is significant positive relationship between extrinsic reward and employee’s motivation. Job Satisfaction also has significant positive relationship with employee’s motivation. But on the other hand PTE (Perceived Training Effectiveness) have insignificant and negative relationship with Employee’s motivation. Employee’s motivation has significant positive relationship with knowledge transfer and also with Organizational Commitment. 

scholarly journals Editorial

2007 ◽  
Vol 6 (2) ◽  
pp. v-vi
Author(s):  
Leena James
Keyword(s):  
Information Technology ◽  
Public Sector ◽  
Social Movement ◽  
Banking Sector ◽  
Work Process ◽  
The Public ◽  
Customer Base ◽  
Public Sector Banks ◽  
National Bank ◽  
The Impact

The eleventh issue of Ushus brings to you a wide variety of scholarly articles encompassing socio-economic and managerial issues. The first paper "Information technology and banking sector with reference to customer satisfaction" focuses on the impact of automation of the public sector banks as per the reflections of the bank officials and the customers. The crest of the article lies in the fact that the customers are being able to keep abreast with the exchange of automation in the modern banking practices and the survey brings out their perception towards it and throws some light on the effective ways to deal with this crisis. The study concludes with the analytical results that public sector bank customers have a positive inclination towards technological upgradation but the banks need to be more flexible in their work process and focus on marketing themselves in order to entrap a larger customer base. The paper titled "Administration of micro-credit by national bank" talks about the successful micro-finance initiatives taken by NABARD how aptly they had been implemented and evolved as a sustainable social movement over a decade now.

scholarly journals Understanding the Effect of COVID-19 on the Education System and the Students in Bangalore Region of India

2020 ◽  
pp. 1-8
Author(s):  
Bhavna Ahlawat
Keyword(s):  
Education System ◽  
Primary Data ◽  
Graduate Level ◽  
Chi Square ◽  
Statistical Tool ◽  
Primary Data Source ◽  
Education In India ◽  
Data Source ◽  
Level Of Significance ◽  
The Impact

This study was intended to examine the effect of COVID-19 on students and education system in India. This study included the following objectives; to evaluate the affect of pre and post COVID-19 virus situation among students in India, to examine the impact of COVID-19 on education system in India. The questionnaire format of Google forms was applied in order to collect data. Primary data source was used and data was analyzed using the chi square statistical tool at 5% level of significance which was presented in frequency tables and percentages. The respondents under the study were 355 students of undergraduate and post graduate level in India. The study findings revealed that COVID-19 pandemic has a significant impact on the education in India.

scholarly journals Exploring farmers’ perception on climate-induced events and adaptation practices to protect crop production and livestock farming in Haor area of northeastern Bangladesh

2021 ◽  
Author(s):  
Tasneem Chowdhury Fahim ◽  
Bivuti Bhushan Sikder
Keyword(s):  
Climate Change ◽  
Crop Production ◽  
Coastal Region ◽  
Climate Extremes ◽  
Livestock Farming ◽  
Chi Square ◽  
Study Results ◽  
Tools And Techniques ◽  
Adaptation Practices ◽  
The Impact

Abstract Bangladesh is confronting terrible impacts of climate change on agriculture across the country, especially in the low-lying area like- Haor, coastal region, and islands. This behavioral study (N = 320) examines the perception and knowledge of farmers on climate-induced events and experiences, and explores the adaptation practices they adopt to protect crop production and livestock farming from the impact of climate change in the Northeastern Haor area of the country. Using triangulation method, it is detected that farmers of the study area have erroneous idea on climate change and the causes of frequent climate extremes. Study results show that respondents’ perception and experiences on climate-induced event are verified positively with the historical trend and time-series analysis of climate indicators as well as with the findings of researchers using PRA tools and techniques. This study explores the traditional and systematic adaptation approaches of farmers which are practiced in individual or community level. The rationale of each of the approach from respondents’ side is also analyzed in the study. It is statistically tested using chi-square that some of the scientific and systematic adaptation options for crop production is predominantly influenced by the educational qualifications of the respondents. The study reveals that lack of proper information prevents subsistence farmers to find the most effective adaptation pathways.

scholarly journals A study on job satisfaction of paper mill employees with special reference to udumalpet and palani taluk

2011 ◽  
Vol 1 (1) ◽  
pp. 33-44
Author(s):  
Anitha R
Keyword(s):  
Job Satisfaction ◽  
Working Conditions ◽  
Paper Mill ◽  
Satisfaction Level ◽  
Chi Square ◽  
General Attitude ◽  
Promotion Policy ◽  
Accident Compensation ◽  
Chi Square Test ◽  
The Difference

Job satisfaction is a general attitude towards one’s job, the difference between the amount of reward workers receive and the amount they believe they should receive. Employee is a back bone of every organization, without employee no work can be done. So employee’s satisfaction is very important.Employees will be more satisfied if they get what they expected, job satisfaction relates to inner feelings of workers. As Udumalpet and Palani Taluk are famous for paper industries, the main aim of this study is to analyze the satisfaction level of paper mill employees. Chi-Square test and percentage analysis have been used in this study to analyze the job satisfaction of paper mill employees in Udumalpet and Palani Taluk. The study shows that only 44% of the employees are satisfied with the working conditions, 31% of them with the welfare facilities, 44% of them with the accident compensation, and 42% of them are satisfied with the rewards provided and 52% of them are satisfied with the grievance handling procedure. The organization may give importance to certain factors such as Canteen, rest room facilities, rewards, recognition and promotion policy so that satisfaction of the employees may be improved further.

scholarly journals Information Technology and Banking Sector With Reference to Customer Satisfaction

2007 ◽  
Vol 6 (2) ◽  
pp. 1-17
Author(s):  
K J Raman ◽  
A Marcus
Keyword(s):  
Information Technology ◽  
Public Sector ◽  
Banking Sector ◽  
Main Concern ◽  
The Public ◽  
Public Sector Banks ◽  
Wide Range ◽  
New Development ◽  
Chennai City ◽  
The Impact

Raman and Marcus (2007) have studied the impact of Automation in Public sector Banks as per the reflections of bank customers and bank officials belong to Chennai region. Marcus (2006) studied the public sector banks with special reference to selected branches in Chennai city and the perception of customers due to inception of Information Technology in the banking sector. Customers vary in their perception on information technology. In reality, customers are not against for automation and IT inception. The main concern for them is the delay in transaction due to technical snag and the increased cost of operation due to automation. Most of the customers have accounts in the private sector banks and they are well informed about the new development and up gradation that is happening in those banks. The customers believe that crores of money is being spent by the banks in the name of developing software, training the staff in IT and in providing better ambience to keep abreast with the private banks, but the ultimate outcome of which is not noteworthy.The present study is based on the reflections of 674 bank customers of the public sector banks who have various types of bank accounts in the branches of Chennai city. Branches of public sector banks in Chennai city, consisting of 19 nationalized banks and State Bank of India with its 7 Associates were covered in the process. A wide range of customers through various domains of banking operations have been studied to identify their overall perception.

scholarly journals Compensation, Work Discipline and Work Motivation Relationship to Employee Job Satisfaction

2021 ◽  
Vol 4 (1) ◽  
pp. 32-39
Author(s):  
Imam Abrori ◽  
Nuril Hidayati
Keyword(s):  
Job Satisfaction ◽  
Data Analysis ◽  
Multiple Regression ◽  
Census Data ◽  
Work Motivation ◽  
Sampling Technique ◽  
Employee Job Satisfaction ◽  
Analysis Technique ◽  
Beta Coefficient ◽  
Level Of Significance

This study aims to determine: (1) the influence of the compensation variable on job satisfaction (2) the influence of the variable work discipline on job satisfaction (3) about the effect of work motivation on employee job satisfaction at PT. PP Perkebunan Jember Widodaren . This research is a causal associative study using a quantitative approach. The population in this study were employees of PT. PP Perkebunan Jember Widodaren amounting to 69 people. The sampling technique in this research is census. Data were collected using a questionnaire that had been tested for linearity, multicolonierity and heteroscedasticity tests. The data analysis technique used is multiple regression. The results of this research are at the significant level 5% indicates that: (1) Compensation has a positive and significant effect on employee job satisfaction. This is evidenced by the beta coefficient (β) 0.227 (p <0.05; p = 0.042) and the effect of compensation on employee job satisfaction with a significant level of 0.003 (2) Work motivation has a positive but not significant effect on employee job satisfaction as evidenced by the level of significance of 0.394

Kwantitatieve en kwalitatieve baanonzekerheid: samenhangen met arbeidstevredenheid en psychisch welzijn

2007 ◽  
Vol 20 (2) ◽  
Author(s):  
Yasmin Handaja ◽  
Hans De Witte
Keyword(s):  
Job Satisfaction ◽  
Working Conditions ◽  
Social Relations ◽  
Job Insecurity ◽  
Well Being ◽  
Negatively Associated ◽  
Bank Employees ◽  
Job Content ◽  
The Impact ◽  
The Relationship

Quantitative and qualitative job insecurity: associations with job satisfaction and well-being Quantitative and qualitative job insecurity: associations with job satisfaction and well-being Y. Handaja & H. De Witte, Gedrag & Organisatie, volume 20, June 2007, nr. 2, pp. 137-159 This study analyses the associations between both quantitative and qualitative job insecurity and job satisfaction and psychological ill-being. We also analyse whether the relationship between job insecurity and psychological ill-being is mediated by job satisfaction. A more subtle and differentiated measurement of qualitative job insecurity is used, in which insecurity is measured regarding four aspects: the job content, working circumstances, working conditions and social relations. Data gathered among Belgian bank employees are used to test the hypotheses. The results show that both quantitative and qualitative job insecurity are negatively associated with job satisfaction and positively associated with psychological ill-being. The relationship between job insecurity and psychological ill-being is only partially mediated by job satisfaction. This signifies that the impact of job insecurity exceeds the boundaries of work, since it exerts an autonomous impact on the psychological well-being of individual workers. Limitations of the research and recommendations for further research are discussed.  

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