scholarly journals Obstacles of TQM Implementation in Saudi Universities: An Empirical Study

2021 ◽  
Vol 10 (4) ◽  
pp. 186
Author(s):  
Reema Mahmoud Abod AlOqlah
Keyword(s):  
Quality Management ◽  
Human Resources ◽  
Total Quality Management ◽  
Study Data ◽  
Point Of View ◽  
Faculty Members ◽  
Financial Resources ◽  
Academic Rank ◽  
Top Management ◽  
Total Quality

This study aims to identify the obstacles to the application of total quality management at the Saudi University from the faculty members' point of view and to identify the significance of statistical differences in the obstacles to the application of total quality management in Saudi universities from the viewpoint of faculty members according to the variables of gender, academic rank, and college. To achieve the study objectives, the researcher used the descriptive design and quantitative approach, depending on the questionnaire as the main instrument for collecting study data. The study was applied to a sample consisting of (350) faculty members at Imam Abdulrahman bin Faisal University, who were selected randomly, the number of questionnaires valid for analysis (277) questionnaires. Among the most prominent results of this study showed that top management obstacles, human resources obstacles, student’s obstacles, financial resources, educational technology obstacles, community service obstacles, obstacles to scientific research, organizational culture obstacles, and educational curriculum obstacles are affecting on implementation of TQM at Imam Abdulrahman bin Faisal University from point of view faculty members. The results showed the top management obstacles came in the first rank among the obstacles that affect TQM implementation, followed by student’s obstacles, while financial resources obstacles and human resources obstacles come in the last obstacles affect TQM implementation at Imam Abdulrahman bin Faisal University from point of view faculty members. Also, the results showed there are no significant statistical differences in the obstacles to the application of total quality management according to the variables of gender, academic rank, and college.   Received: 4 March 2021 / Accepted: 6 May 2021 / Published: 8 July 2021

scholarly journals THE REALITY OF ADMINISTRATIVE PRACTICES IN IRBID NATIONAL UNIVERSITY FROM THE POINT OF VIEW OF ‎THE ACADEMIC STAFF IN THE LIGHT OF TOTAL QUALITY MANAGEMENT (TQM)‎

2021 ◽  
Vol 03 (06) ◽  
pp. 503-517
Author(s):  
Feryal Yousef Abdel Majeed ALKHATIB ◽  
Raeda AKHRESHA
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Academic Staff ◽  
Point Of View ◽  
Academic Rank ◽  
Total Quality ◽  
Current Position ◽  
Administrative Practices ◽  
National University ◽  
Head Of Department

This study aimed to investigate the reality of administrative practices at Irbid National University ‎from the academic staff point of view considering the total quality management. The study ‎sample consisted of (84) academic members. The study found a significant increase of the level ‎of administrative practices as well as, statistical differences between the level of administrative ‎practices that are attributed to variables like gender and were in favor of females, university ‎variable in favor of Arabic universities Graduates, the academic rank in favor of professor, the ‎current position in favor of a Dean and Head of Department, and years of experience in favor of ‎‎10 years and more.‎

scholarly journals The Application of Total Quality Management Using a Balanced Scorecard from the Point of View of the Faculty and Administrative Staff at the Faculty of Politics and Economics, Suez University.

2019 ◽  
Vol 2 (2) ◽  
pp. 111-127
Author(s):  
Aly Osman ◽  
Abeer Kabeel ◽  
Sahar Essa ◽  
Ahmad Abd Elhaleem ◽  
Mai Abd Elsmed
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Balanced Scorecard ◽  
Point Of View ◽  
Faculty Members ◽  
Administrative Staff ◽  
Total Quality ◽  
Administrative Services ◽  
The Balanced Scorecard ◽  
The University

The aim of this research is to determine the extent to which Total Quality Management can be applied using a balanced scorecard according to the balanced scorecard dimensions from the perspective of the faculty and administrative staff at the Faculty of Politics and Economics, Suez University. To achieve this aim, the researchers used a descriptive research methodology based on the questionnaire for a sample of (33) faculty members, and the administrative staff at the Faculty of Politics and Economics, Suez University. Some faculties in Egyptian universities find it difficult to measure the effectiveness and efficiency of educational and administrative services performance which were provided to clients as well as the difficulty of measuring the outputs of these services, so Balanced Scorecard is the best tool for evaluating and measuring the performance of these services and outputs. The results of the study showed a statistically significant effect of the use of balanced scorecard dimensions (financial, internal processes, clients, and growth and learning indicators). One of the most important results of the research was that there is a clear variation in the level of awareness of the components of the use of balanced scorecard indicators in the application of total quality management, which reflects the importance of using the balanced scorecard in evaluating the university performance in light of the philosophy and mission of the university. The clients dimension is the most important dimension for it’s directly reflects on the satisfaction of clients from the provided service, and the financial perspective can be achieved by develop programs and academic services to increase the variety of revenues for the development of academic and administrative performance through the support of innovations and creative activities of scientific and professional efficiency of students, faculty members and administrators with the consolidation of a culture of technological knowledge of developments in the global academic arena.

Total quality management and human resources selection: A case study of the national teacher selection in Taiwan

2012 ◽  
Vol 26 (1-2) ◽  
pp. 157-172 ◽  
Author(s):  
Chih-Yang Chao ◽  
Hung-Ming Hsu ◽  
Fang-Chih Hung ◽  
Kung-Huang Lin ◽  
Jia-Wen Liou
Keyword(s):  
Quality Management ◽  
Human Resources ◽  
Total Quality Management ◽  
Teacher Selection ◽  
Total Quality

scholarly journals Understanding Total Quality Management in Context: Qualitative Research on Managers’ Awareness of TQM Aspects in the Greek Service Industry

2015 ◽  
Author(s):  
Alexandros Psychogios ◽  
Constantinos Priporas
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Service Industry ◽  
Point Of View ◽  
Service Organizations ◽  
Total Quality ◽  
Public And Private ◽  
Major Argument ◽  
Public And Private Sector ◽  
Depth Interviews

This study addresses managers’ awareness and familiarity with Total Quality Management (TQM). Eighteen (18) semi-structured, in-depth interviews were conducted with managers working in a variety of service organizations in Greece. The major argument of the study is that although the acronym TQM and some of its concepts and practices are known by a range of public and private sector managers, actual awareness of its “soft” side is often superficial, and managers have a relatively poor understanding of it. TQM is neither resisted nor directly absorbed by them, but they tend to see it from the technical point of view, being aware only of the importance of its “hard” aspects.

Human Resources and Total Quality Management:

1994 ◽  
Vol 2 (1) ◽  
pp. 7-13 ◽  
Author(s):  
P.B. Beaumont ◽  
L.C. Hunter ◽  
R.M. Phayre
Keyword(s):  
Quality Management ◽  
Human Resources ◽  
Total Quality Management ◽  
Total Quality
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