scholarly journals ANALISIS KUALITAS PELAYANAN DALAM MENINGKATKAN KEPUASAN PENGGUNA JASA BARBERSHOP DI KECAMATAN SINGAPARNA KABUPATEN TASIKMALAYA

2019 ◽  
Vol 4 (1) ◽  
Author(s):  
Agus Ahmad Nasrulloh ◽  
Ikhsanul Fadillah
Keyword(s):  
Data Reduction ◽  
Research Method ◽  
Qualitative Approach ◽  
Quality Of Services ◽  
Quality Service ◽  
Data Display ◽  
Data Presentation ◽  
Excellent Service ◽  
Descriptive Method

Barbershop business in Tasikmalaya District is increasingly prevalent, including in Singaparna District, but not all Barbershop in Singaparna District are visited by consumers. Competition between Barbershop is found in excellent service quality for consumers, the application of a quality service affects the development of customer satisfaction. The research method used is descriptive method with a qualitative approach. Data is obtained through direct interviews with owners of barbershop and consumers. Then the data is analyzed through the stages of data reduction or simplification, data presentation / presentation (Data Display), and drawing conclusions. The results showed that the quality of services provided in five Barbershop in Singaparna Subdistrict, Tasikmalaya Regency was quite good, this can be seen from the efforts made such as prioritizing appearance, neatly arranged facilities, tools that are always ready to use and choosing a strategic place. The reliability and responsiveness of barbershop can be seen from the consumer's assessment of indicators of reliability, responsiveness, empathy and assurance from Barbershop which is quite good.

scholarly journals Strategi Kelompok Bimbingan Ibadah haji (KBIH) Maqdis Dalam Meningkatkan Pelayanan Prima Terhadap Calon Jamaah Haji Tahun 2017

2019 ◽  
Vol 17 (1) ◽  
pp. 75-94
Author(s):  
Nuning Octaviani
Keyword(s):  
Service Delivery ◽  
Data Reduction ◽  
Data Classification ◽  
Qualitative Approach ◽  
Quality Of Services ◽  
Good Service ◽  
Customer Needs ◽  
Excellent Service ◽  
Descriptive Method

The purpose of this study is to determine the KBIH strategy in improving prime service in the form of customer needs or practical pilgrims as well as the needs of customers or pilgrims emotionally and the process of providing services in KBIH Maqdis in terms of improving excellent service for prospective pilgrims. The method used in this study is descriptive method using a qualitative approach. The research steps are taken by: determining the location of research, collecting data using observation techniques, interviews, literature studies, and documentation then analyzing data by means of data reduction then data classification and drawing conclusions. From the results of the study it can be concluded that the KBIH Maqdis strategy in improving excellent service is quite good because this can be seen from the practical needs given by KBIH Maqdis to prospective pilgrims. The KBIH Maqdis party provides good service in terms of its service, supervisor, management and chairman. Because the effort to provide good service is expected that pilgrims feel satisfied so that they can tell others about the quality of services provided by KBIH Maqdis to worshipers. The process of implementing service delivery can also look good, that is seen from the provision of excellent service in KBIH Maqdis, Bandung.Tujuan dari penelitian ini untuk mengetahui strategi KBIH dalam meningkatkan pelayanan prima berupa kebutuhan pelanggan atau jamaah secara praktis maupun kebutuhan para pelanggan atau jamaah secara emosional dan proses dari pemberian pelayanan yang ada di KBIH Maqdis dalam hal meningkatkan pelayanan prima terhadap calon jamaah.Metode yang digunakan pada penelitian ini adalah metode deskriptif dengan menggunakan pendekatan kualitatif. Adapun langkah-langkah penelitian ditempuh dengan: penentuan lokasi penelitian, pengumpulan data dengan menggunakan tehnik observasi, wawancara, studi kepustakaan, dan dokumentasi selanjutnya analisis data dengan cara reduksi data kemudian klasifikasi data dan penarikan kesimpulan.Dari hasil penelitian dapat disimpulkan bahwa strategi KBIH Maqdis dalam Meningkatkan pelayanan prima cukup baik karena hal ini dapat dilihat dari kebutuhan secara praktis yang diberikan KBIH Maqdis kepada calon jamaah haji. Pihak KBIH Maqdis memberikan pelayanan yang baik dari segi pelayanannya pembimbing, pengurus maupun ketuanya. Karena dengan upaya memberikan pelayanan yang baik diharapkan jamaah haji merasa puas sehingga dapat memberitahu kepada orang lain tentang kualitas pelayanan yang diberikan pihak KBIH Maqdis terhadap jamaah. Proses pelaksanaan pemberian pelayanan pun dapat terlihat baik yakni dilihat dari pemberian pelayanan prima yang ada di KBIH Maqdis Kota Bandung.

scholarly journals Strategi Kelompok Bimbingan Ibadah haji (KBIH) Maqdis Dalam Meningkatkan Pelayanan Prima Terhadap Calon Jamaah Haji Tahun 2017

2017 ◽  
Vol 2 (3) ◽  
pp. 287-308
Author(s):  
Nuning Oktaviaini Oktaviaini ◽  
Arif Rahman ◽  
Herman Herman
Keyword(s):  
Service Delivery ◽  
Data Reduction ◽  
Data Classification ◽  
Qualitative Approach ◽  
Quality Of Services ◽  
Good Service ◽  
Customer Needs ◽  
Excellent Service ◽  
Descriptive Method

Tujuan dari penelitian ini untuk mengetahui strategi KBIH dalam meningkatkan pelayanan prima berupa kebutuhan pelanggan atau jamaah secara praktis maupun kebutuhan para pelanggan atau jamaah secara emosional dan proses dari pemberian pelayanan yang ada di KBIH Maqdis dalam hal meningkatkan pelayanan prima terhadap calon jamaah. Metode yang digunakan pada penelitian ini adalah metode deskriptif dengan menggunakan pendekatan kualitatif. Adapun langkah-langkah penelitian ditempuh dengan: penentuan lokasi penelitian, pengumpulan data dengan menggunakan tehnik observasi, wawancara, studi kepustakaan, dan dokumentasi selanjutnya analisis data dengan cara reduksi data kemudian klasifikasi data dan penarikan kesimpulan. Dari hasil penelitian dapat disimpulkan bahwa strategi KBIH Maqdis dalam Meningkatkan pelayanan prima cukup baik karena hal ini dapat dilihat dari kebutuhan secara praktis yang diberikan KBIH Maqdis kepada calon jamaah haji. Pihak KBIH Maqdis memberikan pelayanan yang baik dari segi pelayanannya pembimbing, pengurus maupun ketuanya. Karena dengan upaya memberikan pelayanan yang baik diharapkan jamaah haji merasa puas sehingga dapat memberitahu kepada orang lain tentang kualitas pelayanan yang diberikan pihak KBIH Maqdis terhadap jamaah. Proses pelaksanaan pemberian pelayanan pun dapat terlihat baik yakni dilihat dari pemberian pelayanan prima yang ada di KBIH Maqdis Kota Bandung. The purpose of this study is to determine the KBIH strategy in improving prime service in the form of customer needs or practical pilgrims as well as the needs of customers or pilgrims emotionally and the process of providing services in KBIH Maqdis in terms of improving excellent service for prospective pilgrims. The method used in this study is descriptive method using a qualitative approach. The research steps are taken by: determining the location of research, collecting data using observation techniques, interviews, literature studies, and documentation then analyzing data by means of data reduction then data classification and drawing conclusions. From the results of the study it can be concluded that the KBIH Maqdis strategy in improving excellent service is quite good because this can be seen from the practical needs given by KBIH Maqdis to prospective pilgrims. The KBIH Maqdis party provides good service in terms of its service, supervisor, management and chairman. Because the effort to provide good service is expected that pilgrims feel satisfied so that they can tell others about the quality of services provided by KBIH Maqdis to worshipers. The process of implementing service delivery can also look good, that is seen from the provision of excellent service in KBIH Maqdis, Bandung.

scholarly journals KUALITAS PELAYANAN MASYARAKAT PUSKESMAS DESA PAMARANGAN KECAMATAN TANJUNG KABUPATEN TABALONG

2018 ◽  
Vol 2 (2) ◽  
pp. 20
Author(s):  
Muhammad Noor Ifansyah ◽  
Mahriani Mahriani
Keyword(s):  
Quality Of Service ◽  
Research Method ◽  
Public Perception ◽  
Direct Evidence ◽  
Qualitative Approach ◽  
Quality Of Services ◽  
Quality Dimension ◽  
Patient Service ◽  
Descriptive Method

ABSTRAKPenelitian ini ditujukan untuk mengetahui mengenai kualitas pelayanan masyarakat Puskesmas Desa Pamarangan Kecamatan Tanjung Kabupaten Tabalong. Khususnya berdasar dimensi kualitas yaitu terdiri dari variabel-variabel: reliability (kehandalan), Responsiveness (cepat tanggap), assurance(jaminan), empathy (empati), dan tangible (bukti langsung) serta kepuasan masyarakat. Variabel-variabel tersebut digunakan untuk mengetahui bagaimanakah kualitas pelayanan terhadap masyarakat yang datang berobat ke Puskesmas Pamarangan.Tujuan Penelitian ini adalah untuk mengetahui bagaimanakah kualitas pelayanan yang diperoleh masyarakat selama berobat di Puskesmas Desa Pamarangan Kecamatan Tanjung Kabupaten Tabalong. Metode penelitian yang dilakukan adalah metode deskriptif yaitu memberikan gambaran yang sejelas-jelasnya mengenai peristiwa atau kejadian yang menjadi objek penelitian, dengan menggunakan pendekatan kualitatif yaitu dengancara memahami sifat-sifat dan fenomena yang diteliti mengenai Kualitas Pelayanan Masyarakat Puskesmas Desa Pamarangan Kecamatan Tanjung Kabupaten Tabalong, pengumpulan data yang dilakukan dengan cara observasi, angket dan dokumentasi.Dari hasil penelitian menunjukan bahwa tingkat penilaian masyarakat yaitu (cukup baik) dengan persentasi 47.7% terhadap kualitas pelayanan yang ada di puskesmas pamarangan.ABSTRACTThis research is aimed to know about the quality of service patient center of health services community(Puskesmas) village Pamarangan city Tanjung Regency Tabalong. Especially based on the quality dimension that consists of variables: reliability, responsiveness, assurance, empathy and tangible (direct evidence) and patient satisfaction.These variables are used to determine how the quality of service to patients who come to the Puskesmas treatment.             The purpose of this study was to determine how the quality of service obtained by patients during treatment at Puskesmas Village Pamarangan city Tanjung Regency Tabalong. The research method used is descriptive method that gives a clear picture of the event or event that become the object of the researcher, using qualitative approach that is by understanding the nature and the phenomenon that research about Patient Service Quality of Puskesmas Village Pamarangan city Tanjung Regency Tabalong, data collection conducted by means of observation, questionnaires and documentation.From the results of research shows that the level of public perception that is (good enough) with a percentage of 47.7% of the quality of services available at puskesmas pamarangan.

scholarly journals Kualitas Pelayanan Publik Di Kantor Desa Parigi Kecamatan Tinggimoncong Kabupaten Gowa

2017 ◽  
Vol 3 (1) ◽  
pp. 47
Author(s):  
Musdalipa Musdalipa ◽  
Anwar Parawangi ◽  
Ihyani Malik
Keyword(s):  
Data Analysis ◽  
Public Service ◽  
Data Reduction ◽  
Research Method ◽  
Descriptive Study ◽  
Quality Service ◽  
Data Presentation ◽  
Qualitative Descriptive ◽  
The Village

The aim of the study is to find out how the quality of Public Service at the Parigi village office, District Tinggimoncong, Gowa. The research method used was a qualitative descriptive study. There were 16 informants and the data were collected through interview, observation, and documentation. The technique of data analysis was conducted through the stages of data reduction, data presentation and data verification. The results of the research showed that generallythe quality of public services at the village office of Parigi, District Tinggimoncong,Gowabased on the five indicators, namely, tangible, reliability, responsiveness, assurance, and empathy was still less qualified, as well as the apparatus of Parigi village should further improve theservice quality again to increase the ability and motivation, and the most important thing is disciplineKeywords: quality, service Penelitian ini bertujuan untuk mengetahui bagaimana Kualitas Pelayanan Publik Di Kantor Desa Parigi Kecamatan Tinggi moncong Kabupaten Gowa. Metode penelitian yang digunakan adalah jenis penelitian deskriptif kualitatif. Informan berjumlah 16 orang dengan menggunakan teknik pengumpulan data melalui wawancara, observasi dan dokumentasi. Teknik analisis data penelitian melalui tahapan reduksi  data, penyajian data, dan verifikasi data. Hasil penelitian ini menunjukkan bahwa umumnya kualitas pelayanan publik di  Kantor Desa Parigi Kecamatan Tinggi Moncong Kabupaten Gowa yang di lihat dari  lima indicator yaitu, berwujud, kehandalan, ketanggapan, jaminan, dan empati masih kurang berkualitas.  Begitupun aparatur Desa Parigi harus lebih meningkatkan kualitas pelayanananya lagi dengan meningkatkan kemampuan dan motivasi yang paling utama kedisiplinan. Kata Kunci : Kualitas, Pelayanan

scholarly journals Upaya Pemanfaatan Perpustakaan Sekolah Dalam Meningkatkan Minat Baca Siswa Di Sekolah Dasar Negeri 1 Pamengkang Kecamatan Mundu Kabupaten Cirebon

2020 ◽  
Vol 1 (1) ◽  
pp. 65
Author(s):  
Ika Kartika ◽  
Ratna Purwati
Keyword(s):  
Data Reduction ◽  
School Principals ◽  
Secondary Data ◽  
Descriptive Study ◽  
School Libraries ◽  
Qualitative Approach ◽  
Primary Data ◽  
Data Display ◽  
The World

The low interest in reading our society greatly affects the quality of the Indonesian nation, because with the low interest in reading it cannot know and follow the development of science and information in the world. With the library, it can give students an "opiate taste" and bring about new habits, namely reading. This research is a descriptive study using a qualitative approach. The research location which is the main focus in collecting data is SD Negeri 1 in Pamengkang village, located in Mundu District, Cirebon Regency. Primary data is data obtained directly from informants such as school principals, teachers, students, and library staff. Secondary data used such as school archives, and other documents that can support the completeness of primary data. Data collection techniques is a way that researchers do in obtaining data. As for this study researchers used observation, interview and documentation techniques. Analysis of the data used is data reduction, data display, and conclusion drawing / verification. The results of the study show that the Utilization of School Libraries in Increasing Interest in Reading in SDN 1 Pamengkang, Mundu District, Cirebon Regency has carried out several efforts, but it has not yet run as expected, due to several factors, namely the state of the library, both from collections, facilities, and also not having librarians, so the library walk improperly following the existing path. Keywords: utilization; library; interest in reading Abstrak Rendahnya minat baca masyarakat kita sangat mempengaruhi kualitas bangsa Indonesia, sebab dengan rendahnya minat baca maka tidak bisa mengetahui dan mengikuti perkembangan ilmu pengetahuan dan informasi di dunia. Dengan adanya perpustakaan dapat memberikan “rasa candu” pada peserta didik dan memunculkan new habits yakni membaca. Penelitian ini merupakan penelitian dekriptif dengan menggunakan pendekatan kualitatif. Lokasi penelitian yang menjadi fokus utama dalam mengumpulkan data adalah di SD Negeri 1 di desa Pamengkang yang terletak di Kecamatan Mundu Kabupaten Cirebon.  Data primer adalah data yang diperoleh langsung dari informan seperti kepala sekolah, guru, siswa, dan tenaga perpustakaan. Data sekunder yang digunakan seperti seperti arsip-arsip sekolah, serta dokumen lainnya yang dapat menunjang kelengkapan dari data primer. Teknik pengumpulan data merupakan cara yang dilakukan peneliti dalam memperoleh data. Adapun dalam penelitian ini peneliti menggunakan teknik observasi, wawancara dan dokumentasi. Analisis data yang digunakan yaitu data reduction, data display, dan conclusion drawing/verification. Hasil penelitian menunjukan Upaya Pemanfaatan Perpustakaan Sekolah dalam Meningkatkan Minat Baca di SDN 1 Pamengkang Kecamatan Mundu Kabupaten Cirebon sudah menjalankan beberapa upaya akan tetapi belum berjalan sesuai harapan, disebabkan oleh beberapa faktor yaitu keadaan perpustakan baik dari koleksi, sarana, dan juga belum mempunyai pustakawan sehingga perpustakaan berjalan seadanya mengikuti alur yang ada.  Kata Kunci: pemanfaatan; perpustakaan; minat baca    

scholarly journals KONTRIBUSI PAJAK BUMI DAN BANGUNAN PERDESAAN DAN PERKOTAAN (PBB-P2) BAGI PENINGKATAN PENDAPATAN ASLI DAERAH DI KABUPATEN SIDOARJO

2016 ◽  
Vol 4 (1) ◽  
pp. 33
Author(s):  
Surendro Nurbawono
Keyword(s):  
Research Method ◽  
Central Government ◽  
Qualitative Approach ◽  
Quality Of Services ◽  
Local Revenue ◽  
Rural And Urban ◽  
Problem Condition

The purpose of this study first, to determine and analyze the problems in delegating authority management of land and building tax of rural and urban from central government to the Sidoarjo Regency governments. Second, determine and analyze the contribution of land and building tax of rural and urban for improvement local revenue in the Sidoarjo Regency. The research method used qualitative approach. The results showed first, the problem condition concluded inconsistencies related regulations in delegating credit to the Sidoarjo Regency government. Second, the contribution of its authority delegation increased revenue until 100%, balancing the interests of budgetary for discretionary policies in the regency/city, explored potential  revenue for a wider network of bureaucracy, improved the quality of services to taxpayers, as well as improved accountability for the use of land and building tax of rural and urban.

scholarly journals PRINSIP SALING TOLERANSI (TASAMUH) PADA RESTORAN ALL YOU CAN EAT MENURUT PERSPEKTIF ISTIHSAN

2021 ◽  
Vol 5 (1) ◽  
Author(s):  
Umi Atia Hanik
Keyword(s):  
Data Reduction ◽  
Research Method ◽  
Qualitative Approach ◽  
Data Sources ◽  
Research Library ◽  
Analysis Method ◽  
Data Presentation ◽  
Library Research ◽  
Mutual Tolerance

This study aims to determine the principle of mutual tolerance (tasamuh) in the all you can eat restaurant from the istihsan perspective. The research method used in this research (library research) is a qualitative approach. The data sources of this research are books and journals that are analyzed using the Miles and Huberman analysis method which includes three lines, namely data reduction, data presentation and drawing conclusions or verification. The results of this study conclude that the principle of mutual tolerance (tasamuh) in all you can eat restaurant according to the istihsan perspective is allowed based on ‘urf because it has become a habit of today’s society which will be difficult to avoid but still we should not go to waste in taking food because it is hated by god.Keywords: Buying and Selling, tasamuh, istihsan

scholarly journals Strategi Pelayanan Prima Kelompok Bimbingan Ibadah Haji terhadap Calon Jamaah dalam Meningkatkan Bimbingan Kualitas Ibadah Haji

2016 ◽  
Vol 1 (3) ◽  
pp. 258-274
Author(s):  
Pusti Lestari ◽  
Dadang Kuswana ◽  
Yuliani Yuliani
Keyword(s):  
Data Analysis ◽  
Service Delivery ◽  
Qualitative Approach ◽  
Literature Study ◽  
Location Data ◽  
Excellent Service ◽  
Descriptive Method

Tujuan penelitian mengungkapkan konsep pelayanan prima, rancangan pemberian pelayanan, dan bentuk pelayanan KBIH Maqdis terhadap jamaah dalam meningkatkan kualitas bimbingan ibadah haji. Metode yang digunakan dalam penelitian ini adalah metode deskriptif dengan pendekatan kualitatif. Adapun langkah-langkah penelitian yang ditempuh; penentuan lokasi penelitian, pengumpulan data dengan menggunakan teknik observasi, wawancara, studi kepustakaan,  dokumentasi. Dari hasil penelitian disimpulkan bahwa konsep pelayanan prima KBIH Maqdis dalam meningkatkan kualitas bimbingan ibadah haji dilihat dari konsep pelayanan prima yang diterapkan KBIH Maqdis meliputi: kemampuan, sikap, penampilan, perhatian, tindakan dan tanggungjawab. Kemudian rancangan pemberian pelayanan prima KBIH Maqdis diantaranya: regulasi layanan, fasilitas layanan, peranan tim pengarah dan budaya pemberian pelayanan. Selain itu bentuk layanan KBIH Maqdis terhadap jamaah dalam meningkatkan kualitas bimbingan ibadah haji diantaranya KBIH Maqdis menyediakan pembimbing haji yang profesional dan materi bimbingan ibadah haji. The purpose of this study is to determine the concept of excellent service, the design of service delivery, and the form of KBIH Maqdis service to the congregation in improving the quality of pilgrimage guidance. The method used in this research is descriptive method with qualitative approach. The research steps taken; determination of research location, data collection by using observation technique, interview, literature study, further documentation of data analysis by means of data reduction, data classification and drawing conclusion. From the result of the research, it is concluded that the concept of excellent service of KBIH Maqdis in improving the quality of Hajj guidance from the concept of excellent service applied by KBIH Maqdis include: ability, attitude, appearance, attention, action and responsibility. Then the design of service delivery prime KBIH Maqdis include: service regulation, service facility, role of steering team and culture of service delivery. In addition, the form of KBIH Maqdis service to pilgrims in improving the quality of haj pilgrimage services such as KBIH Maqdis provides professional hajj guide and pilgrimage guidance material.

scholarly journals LANGUAGE EXPRESSION TRADERS BUY AND SELL INTERACTIONS IN THE KMGD TEBUIRENG MARKET

2021 ◽  
Vol 3 (1) ◽  
pp. 29-35
Author(s):  
SucI Armala
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Data Reduction ◽  
Research Method ◽  
Qualitative Approach ◽  
Data Presentation ◽  
Data Analysis Technique ◽  
Analysis Technique

The purpose of this study is to find and explain the language of traders in the interaction of buying andselling in the Kawasan Makam Gus Dur Tebuireng Jombang (KMGD) market. The research method used is adescriptive qualitative approach. The data collection techniques used were: 1. Technique survey, 2. Recordingtechnique, 3. Listening technique and 4. Note technique. The data analysis technique uses the followingtechniques: 1. Data collection, 2. Data reduction, 3. Data presentation, 4. Conclusing drawing / verification. In thisstudy, the validity of the data used data triangulation: 1. Technique triangulation, 2. Time triangulation. Theresults of the research that can be formulated that the language expressions used by merchants are Javanese,Indonesian and Madurese.

scholarly journals Ethnomathematics Role As an Encouragement of the Growth of Student’s Nationalism

2019 ◽  
Author(s):  
Zaenuri . ◽  
Nurkaromah Dwidayati ◽  
Amin Suyitno
Keyword(s):  
Data Analysis ◽  
Data Reduction ◽  
Research Method ◽  
Data Interpretation ◽  
Qualitative Approach ◽  
Data Display ◽  
Research Activities ◽  
Teacher Needs ◽  
Normal University

ThisarticlehasbeenprecededbyaresearchactivityinGuangxiChinaandcollaborated with Prof. Guo Yuanbing, Ph.D, Deputy Director of Guangxi Normal University. The research method used a qualitative approach. The research activities included field observationstoexploreformsofethnomathematics.Theproblem:Howwastheroleof ethnomathematics as an encouragement of the growth of students’ nationalism? The objectives were: (1) Finding the role of ethnomathematics in encouraging the growth of students’ nationalism. (2) Finding the objects of ethnomathematics that can encourage the growth of students’ nationalism. Data analysis includes: data reduction, data display, data interpretation, and conclusion/verification. The results were as follows: (1) Thelearningbyapplyingofethnomathematicsapproachcanplayaroleinencouraging thegrowthofstudents’nationalism.(2)Tooptimizetheroleofethnomathematicsasan encouragement of the growth of the spirit of nationalism, the teacher needs to choose the objects of ethnomathematics based on the work of the nation’s own.

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