scholarly journals Strategi Kelompok Bimbingan Ibadah haji (KBIH) Maqdis Dalam Meningkatkan Pelayanan Prima Terhadap Calon Jamaah Haji Tahun 2017

2017 ◽  
Vol 2 (3) ◽  
pp. 287-308
Author(s):  
Nuning Oktaviaini Oktaviaini ◽  
Arif Rahman ◽  
Herman Herman
Keyword(s):  
Service Delivery ◽  
Data Reduction ◽  
Data Classification ◽  
Qualitative Approach ◽  
Quality Of Services ◽  
Good Service ◽  
Customer Needs ◽  
Excellent Service ◽  
Descriptive Method

Tujuan dari penelitian ini untuk mengetahui strategi KBIH dalam meningkatkan pelayanan prima berupa kebutuhan pelanggan atau jamaah secara praktis maupun kebutuhan para pelanggan atau jamaah secara emosional dan proses dari pemberian pelayanan yang ada di KBIH Maqdis dalam hal meningkatkan pelayanan prima terhadap calon jamaah. Metode yang digunakan pada penelitian ini adalah metode deskriptif dengan menggunakan pendekatan kualitatif. Adapun langkah-langkah penelitian ditempuh dengan: penentuan lokasi penelitian, pengumpulan data dengan menggunakan tehnik observasi, wawancara, studi kepustakaan, dan dokumentasi selanjutnya analisis data dengan cara reduksi data kemudian klasifikasi data dan penarikan kesimpulan. Dari hasil penelitian dapat disimpulkan bahwa strategi KBIH Maqdis dalam Meningkatkan pelayanan prima cukup baik karena hal ini dapat dilihat dari kebutuhan secara praktis yang diberikan KBIH Maqdis kepada calon jamaah haji. Pihak KBIH Maqdis memberikan pelayanan yang baik dari segi pelayanannya pembimbing, pengurus maupun ketuanya. Karena dengan upaya memberikan pelayanan yang baik diharapkan jamaah haji merasa puas sehingga dapat memberitahu kepada orang lain tentang kualitas pelayanan yang diberikan pihak KBIH Maqdis terhadap jamaah. Proses pelaksanaan pemberian pelayanan pun dapat terlihat baik yakni dilihat dari pemberian pelayanan prima yang ada di KBIH Maqdis Kota Bandung. The purpose of this study is to determine the KBIH strategy in improving prime service in the form of customer needs or practical pilgrims as well as the needs of customers or pilgrims emotionally and the process of providing services in KBIH Maqdis in terms of improving excellent service for prospective pilgrims. The method used in this study is descriptive method using a qualitative approach. The research steps are taken by: determining the location of research, collecting data using observation techniques, interviews, literature studies, and documentation then analyzing data by means of data reduction then data classification and drawing conclusions. From the results of the study it can be concluded that the KBIH Maqdis strategy in improving excellent service is quite good because this can be seen from the practical needs given by KBIH Maqdis to prospective pilgrims. The KBIH Maqdis party provides good service in terms of its service, supervisor, management and chairman. Because the effort to provide good service is expected that pilgrims feel satisfied so that they can tell others about the quality of services provided by KBIH Maqdis to worshipers. The process of implementing service delivery can also look good, that is seen from the provision of excellent service in KBIH Maqdis, Bandung.

scholarly journals Strategi Kelompok Bimbingan Ibadah haji (KBIH) Maqdis Dalam Meningkatkan Pelayanan Prima Terhadap Calon Jamaah Haji Tahun 2017

2019 ◽  
Vol 17 (1) ◽  
pp. 75-94
Author(s):  
Nuning Octaviani
Keyword(s):  
Service Delivery ◽  
Data Reduction ◽  
Data Classification ◽  
Qualitative Approach ◽  
Quality Of Services ◽  
Good Service ◽  
Customer Needs ◽  
Excellent Service ◽  
Descriptive Method

The purpose of this study is to determine the KBIH strategy in improving prime service in the form of customer needs or practical pilgrims as well as the needs of customers or pilgrims emotionally and the process of providing services in KBIH Maqdis in terms of improving excellent service for prospective pilgrims. The method used in this study is descriptive method using a qualitative approach. The research steps are taken by: determining the location of research, collecting data using observation techniques, interviews, literature studies, and documentation then analyzing data by means of data reduction then data classification and drawing conclusions. From the results of the study it can be concluded that the KBIH Maqdis strategy in improving excellent service is quite good because this can be seen from the practical needs given by KBIH Maqdis to prospective pilgrims. The KBIH Maqdis party provides good service in terms of its service, supervisor, management and chairman. Because the effort to provide good service is expected that pilgrims feel satisfied so that they can tell others about the quality of services provided by KBIH Maqdis to worshipers. The process of implementing service delivery can also look good, that is seen from the provision of excellent service in KBIH Maqdis, Bandung.Tujuan dari penelitian ini untuk mengetahui strategi KBIH dalam meningkatkan pelayanan prima berupa kebutuhan pelanggan atau jamaah secara praktis maupun kebutuhan para pelanggan atau jamaah secara emosional dan proses dari pemberian pelayanan yang ada di KBIH Maqdis dalam hal meningkatkan pelayanan prima terhadap calon jamaah.Metode yang digunakan pada penelitian ini adalah metode deskriptif dengan menggunakan pendekatan kualitatif. Adapun langkah-langkah penelitian ditempuh dengan: penentuan lokasi penelitian, pengumpulan data dengan menggunakan tehnik observasi, wawancara, studi kepustakaan, dan dokumentasi selanjutnya analisis data dengan cara reduksi data kemudian klasifikasi data dan penarikan kesimpulan.Dari hasil penelitian dapat disimpulkan bahwa strategi KBIH Maqdis dalam Meningkatkan pelayanan prima cukup baik karena hal ini dapat dilihat dari kebutuhan secara praktis yang diberikan KBIH Maqdis kepada calon jamaah haji. Pihak KBIH Maqdis memberikan pelayanan yang baik dari segi pelayanannya pembimbing, pengurus maupun ketuanya. Karena dengan upaya memberikan pelayanan yang baik diharapkan jamaah haji merasa puas sehingga dapat memberitahu kepada orang lain tentang kualitas pelayanan yang diberikan pihak KBIH Maqdis terhadap jamaah. Proses pelaksanaan pemberian pelayanan pun dapat terlihat baik yakni dilihat dari pemberian pelayanan prima yang ada di KBIH Maqdis Kota Bandung.

scholarly journals ANALISIS KUALITAS PELAYANAN DALAM MENINGKATKAN KEPUASAN PENGGUNA JASA BARBERSHOP DI KECAMATAN SINGAPARNA KABUPATEN TASIKMALAYA

2019 ◽  
Vol 4 (1) ◽  
Author(s):  
Agus Ahmad Nasrulloh ◽  
Ikhsanul Fadillah
Keyword(s):  
Data Reduction ◽  
Research Method ◽  
Qualitative Approach ◽  
Quality Of Services ◽  
Quality Service ◽  
Data Display ◽  
Data Presentation ◽  
Excellent Service ◽  
Descriptive Method

Barbershop business in Tasikmalaya District is increasingly prevalent, including in Singaparna District, but not all Barbershop in Singaparna District are visited by consumers. Competition between Barbershop is found in excellent service quality for consumers, the application of a quality service affects the development of customer satisfaction. The research method used is descriptive method with a qualitative approach. Data is obtained through direct interviews with owners of barbershop and consumers. Then the data is analyzed through the stages of data reduction or simplification, data presentation / presentation (Data Display), and drawing conclusions. The results showed that the quality of services provided in five Barbershop in Singaparna Subdistrict, Tasikmalaya Regency was quite good, this can be seen from the efforts made such as prioritizing appearance, neatly arranged facilities, tools that are always ready to use and choosing a strategic place. The reliability and responsiveness of barbershop can be seen from the consumer's assessment of indicators of reliability, responsiveness, empathy and assurance from Barbershop which is quite good.

scholarly journals Strategi Pelayanan Prima Kelompok Bimbingan Ibadah Haji terhadap Calon Jamaah dalam Meningkatkan Bimbingan Kualitas Ibadah Haji

2016 ◽  
Vol 1 (3) ◽  
pp. 258-274
Author(s):  
Pusti Lestari ◽  
Dadang Kuswana ◽  
Yuliani Yuliani
Keyword(s):  
Data Analysis ◽  
Service Delivery ◽  
Qualitative Approach ◽  
Literature Study ◽  
Location Data ◽  
Excellent Service ◽  
Descriptive Method

Tujuan penelitian mengungkapkan konsep pelayanan prima, rancangan pemberian pelayanan, dan bentuk pelayanan KBIH Maqdis terhadap jamaah dalam meningkatkan kualitas bimbingan ibadah haji. Metode yang digunakan dalam penelitian ini adalah metode deskriptif dengan pendekatan kualitatif. Adapun langkah-langkah penelitian yang ditempuh; penentuan lokasi penelitian, pengumpulan data dengan menggunakan teknik observasi, wawancara, studi kepustakaan,  dokumentasi. Dari hasil penelitian disimpulkan bahwa konsep pelayanan prima KBIH Maqdis dalam meningkatkan kualitas bimbingan ibadah haji dilihat dari konsep pelayanan prima yang diterapkan KBIH Maqdis meliputi: kemampuan, sikap, penampilan, perhatian, tindakan dan tanggungjawab. Kemudian rancangan pemberian pelayanan prima KBIH Maqdis diantaranya: regulasi layanan, fasilitas layanan, peranan tim pengarah dan budaya pemberian pelayanan. Selain itu bentuk layanan KBIH Maqdis terhadap jamaah dalam meningkatkan kualitas bimbingan ibadah haji diantaranya KBIH Maqdis menyediakan pembimbing haji yang profesional dan materi bimbingan ibadah haji. The purpose of this study is to determine the concept of excellent service, the design of service delivery, and the form of KBIH Maqdis service to the congregation in improving the quality of pilgrimage guidance. The method used in this research is descriptive method with qualitative approach. The research steps taken; determination of research location, data collection by using observation technique, interview, literature study, further documentation of data analysis by means of data reduction, data classification and drawing conclusion. From the result of the research, it is concluded that the concept of excellent service of KBIH Maqdis in improving the quality of Hajj guidance from the concept of excellent service applied by KBIH Maqdis include: ability, attitude, appearance, attention, action and responsibility. Then the design of service delivery prime KBIH Maqdis include: service regulation, service facility, role of steering team and culture of service delivery. In addition, the form of KBIH Maqdis service to pilgrims in improving the quality of haj pilgrimage services such as KBIH Maqdis provides professional hajj guide and pilgrimage guidance material.

scholarly journals Institution Image Bidang Penaatan Peraturan Lingkungan DLHK Kabupaten Karawang

Tuturlogi ◽  
2020 ◽  
Vol 1 (3) ◽  
pp. 221-230
Author(s):  
Saras Desca Lestari ◽  
Fajar Hariyanto ◽  
Yanti Tayo
Keyword(s):  
Public Service ◽  
Public Services ◽  
Service Providers ◽  
Complete Information ◽  
Qualitative Approach ◽  
Corporate Image ◽  
Good Service ◽  
Know How ◽  
Excellent Service ◽  
Descriptive Method

Communication is a very decisive aspect for the delivery of public services, so service providers must know how to communicate well so that they can influence others in the service. This research uses a descriptive method with a qualitative approach. Interviews were conducted with informants determined by purposive sampling, the informants were employees who handled services at DLHK Karawang, and the society who received services. And use one of three important aspects/dimensions in public service communication, namely Institution/Corporate Image. The results showed that, communication of public services provided by the PPL DLHK Karawang had given a pretty good impression. Communities and companies have received complete information and good service, because important aspects/dimensions in service communication already exist in the DLHKKarawang. However there are still some shortcomings, DLHKKarawang does not have brochures, leaflets or films about services. Yet in the implementation of public service communication must pay attention to all things that can support the achievement of the goal of providing excellent service.

scholarly journals QUALITY OF IMPLEMENTATION OF PUBLIC SERVICES IN THE PUBLIC SERVICE MALL (MPP) IN SUMEDANG DISTRICT

2020 ◽  
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Public Services ◽  
Service System ◽  
Qualitative Approach ◽  
Problem Analysis ◽  
The Public ◽  
District Government ◽  
Descriptive Method

This study is to examine Describe and analyze the quality of the implementation of public services by the district government in public services through the Public Service Mall (MPP) in the Sumedang patent district. Seeing the supporting factors and servants in the process of public service that refers to KememPan number 31 of 2019 there are still not many maximums from the start of the regent's regulations that have not yet come out even though the service has begun to run, this study will analyze how public services should be carried out in the process of implementing the pub service system lik through the Mall Public Services (MPP) in Sumedang Regency. The method used in the activity is a descriptive method through a qualitative approach. With this method and approach, it is expected to be able to describe various problems in their entirety and comprehensively, so that the results of the problem analysis can be used as a basis for understanding phenomena and giving birth to a concept of the quality of public service delivery in Sumedang Regency

scholarly journals PENGARUH PELAYANAN KOPERASI SETJEN DPR-RI TERHADAP KESEJAHTERAAN KARYAWAN PEGAWAI NEGERI SIPIL DPR-RI DI WISMA GRIYA SABHA DPR-RI.

2018 ◽  
Vol 1 (1) ◽  
pp. 49-67 ◽  
Author(s):  
Martina Safitri ◽  
Amelia Amelia
Keyword(s):  
House Of Representatives ◽  
Civil Servant ◽  
Service Level ◽  
Good Service ◽  
General Staff ◽  
Excellent Service ◽  
Reference Quality ◽  
General Secretariat ◽  
Descriptive Method

In the case of serving a person, the service has standardization to be run by employees in order to create a good influence, and the benchmark used in terms of service is as a reference quality of service to be provided or promised to customers or members. In accordance with the benchmark then the service must be created optimally and prime, which is the excellent service that is good service and even very good done by employees to customers or members. The purpose of this study is to determine the effect of cooperative service of the General Secretariat of the House of Representatives on the welfare of the employees of the DPR RI civil servants in Wisma Griya Sabha DPR RI. This research method using descriptive method. This research was conducted for 3 (Three) months, ie from May to July 2011. The research was conducted at Wisma Griya Sabha DPR-RI with address Jl. Raya Peak kp. Kebon Cau Kopo, Cisarua Sub-district, Bogor Regency. The population of this research is Employee of Civil Servant of DPR-RI at Wisma Griya Sabha DPR-RI Bogor Regency, which amounts to 30 people.             The result of the research shows that the service of the general staff of the secretariat of DPR-RI can be quite good with the percentage of 43.3%. Welfare of the secretariat general staff of DPR-RI get percentage of 4.60% which means bigger than the service level of the General Staff Cooperative of DPR-RI Secretariat Based on regression and correlation analysis it can be seen that there is a positive relationship between Service Cooperative Employees Secretariat General DPRI -RI Against Employees' Welfare Employees.

Implementasi Fungsi Perencanaan KBIH Darul Ma’arif dalam Meningkatkan Pelayanan Jamaah

2021 ◽  
Vol 6 (1) ◽  
pp. 77-94
Author(s):  
Sari Hasanah ◽  
Dewi Sadi'ah
Keyword(s):  
Qualitative Approach ◽  
Good Service ◽  
Service Levels ◽  
Implementation Planning ◽  
Excellent Service ◽  
Planning Function ◽  
Descriptive Method

This study aims to determine how the implementation of the planning function in KBIH Darul Ma'arif. This study uses a descriptive method with a qualitative approach that aims to describe, explain, and explain data regarding the implementation of the planning function at KBIH Darul Ma'arif in improving the service levels of the congregation, namely through interviews, observation, documentation study of the research object. The results showed that, the implementation of the planning function in KBIH Darul Ma'arif in improving the services of the congregation had fulfilled the needs of the prospective congregation, the determination of the objectives of the KBIH was to get satisfaction, calm and perfection in performing the pilgrimage. The determination of the KBIH program is to get excellent service with several programs: pre-hajj pilgrimage, hajj pilgrimage and post-hajj pilgrimage. Determining the KBIH schedule, namely always determining the day and date, time, guidance and material so as to provide good service to the pilgrims. Keywords: Implementation; Planning function; KBIH; Jamaah service

scholarly journals KUALITAS PELAYANAN MASYARAKAT PUSKESMAS DESA PAMARANGAN KECAMATAN TANJUNG KABUPATEN TABALONG

2018 ◽  
Vol 2 (2) ◽  
pp. 20
Author(s):  
Muhammad Noor Ifansyah ◽  
Mahriani Mahriani
Keyword(s):  
Quality Of Service ◽  
Research Method ◽  
Public Perception ◽  
Direct Evidence ◽  
Qualitative Approach ◽  
Quality Of Services ◽  
Quality Dimension ◽  
Patient Service ◽  
Descriptive Method

ABSTRAKPenelitian ini ditujukan untuk mengetahui mengenai kualitas pelayanan masyarakat Puskesmas Desa Pamarangan Kecamatan Tanjung Kabupaten Tabalong. Khususnya berdasar dimensi kualitas yaitu terdiri dari variabel-variabel: reliability (kehandalan), Responsiveness (cepat tanggap), assurance(jaminan), empathy (empati), dan tangible (bukti langsung) serta kepuasan masyarakat. Variabel-variabel tersebut digunakan untuk mengetahui bagaimanakah kualitas pelayanan terhadap masyarakat yang datang berobat ke Puskesmas Pamarangan.Tujuan Penelitian ini adalah untuk mengetahui bagaimanakah kualitas pelayanan yang diperoleh masyarakat selama berobat di Puskesmas Desa Pamarangan Kecamatan Tanjung Kabupaten Tabalong. Metode penelitian yang dilakukan adalah metode deskriptif yaitu memberikan gambaran yang sejelas-jelasnya mengenai peristiwa atau kejadian yang menjadi objek penelitian, dengan menggunakan pendekatan kualitatif yaitu dengancara memahami sifat-sifat dan fenomena yang diteliti mengenai Kualitas Pelayanan Masyarakat Puskesmas Desa Pamarangan Kecamatan Tanjung Kabupaten Tabalong, pengumpulan data yang dilakukan dengan cara observasi, angket dan dokumentasi.Dari hasil penelitian menunjukan bahwa tingkat penilaian masyarakat yaitu (cukup baik) dengan persentasi 47.7% terhadap kualitas pelayanan yang ada di puskesmas pamarangan.ABSTRACTThis research is aimed to know about the quality of service patient center of health services community(Puskesmas) village Pamarangan city Tanjung Regency Tabalong. Especially based on the quality dimension that consists of variables: reliability, responsiveness, assurance, empathy and tangible (direct evidence) and patient satisfaction.These variables are used to determine how the quality of service to patients who come to the Puskesmas treatment.             The purpose of this study was to determine how the quality of service obtained by patients during treatment at Puskesmas Village Pamarangan city Tanjung Regency Tabalong. The research method used is descriptive method that gives a clear picture of the event or event that become the object of the researcher, using qualitative approach that is by understanding the nature and the phenomenon that research about Patient Service Quality of Puskesmas Village Pamarangan city Tanjung Regency Tabalong, data collection conducted by means of observation, questionnaires and documentation.From the results of research shows that the level of public perception that is (good enough) with a percentage of 47.7% of the quality of services available at puskesmas pamarangan.

scholarly journals Persepsi Nasabah Tentang Mutu Pelayanan Dan Produk Bankaltimtara Syariah Cabang Samarinda

AL-TIJARY ◽  
2018 ◽  
Vol 4 (1) ◽  
pp. 53-60
Author(s):  
Irma Yuliani
Keyword(s):  
Data Collection ◽  
Service Quality ◽  
Field Research ◽  
Quality Of Services ◽  
Customer Needs ◽  
Customer Perceptions ◽  
Qualitative Descriptive ◽  
Positive Results

This study aims to determine customer perceptions of service quality and products of Kaltimtara Sharia Bank Samarinda Branch. This type of research is field research. The nature of this study is qualitative descriptive by using interviews and questionnaires as data collection techniques. The population in this study are all priority customers of Samarinda Bank Kaltimtara Syariah Branch, amounting to 300 customers, using purposive techniques. sampling, the research sample was 75 respondents and interviews with related parties. The results showed that customer perceptions of service quality and products at Bankaltimtara Syariah Samarinda branch were measured using the CARTER dimension (Compliance, Assurance, Reliability, Tangibles, Emphaty, and Responsiveness). Whereas for products measured through 6 dimensions which include Performance, Features, Realiability, Durability, Conformance to specifications and aesthethic shows positive results which are very good but the things that need to be considered are regarding the need for additional park land specialized and financial consultations to meet priority customer needs. This is in line with the results of interviews with relevant parties that indicate the quality or quality of services and products that are sharia standard and in accordance with the vision and mission of Bankaltimtara Syariah.

scholarly journals Upaya Pemanfaatan Perpustakaan Sekolah Dalam Meningkatkan Minat Baca Siswa Di Sekolah Dasar Negeri 1 Pamengkang Kecamatan Mundu Kabupaten Cirebon

2020 ◽  
Vol 1 (1) ◽  
pp. 65
Author(s):  
Ika Kartika ◽  
Ratna Purwati
Keyword(s):  
Data Reduction ◽  
School Principals ◽  
Secondary Data ◽  
Descriptive Study ◽  
School Libraries ◽  
Qualitative Approach ◽  
Primary Data ◽  
Data Display ◽  
The World

The low interest in reading our society greatly affects the quality of the Indonesian nation, because with the low interest in reading it cannot know and follow the development of science and information in the world. With the library, it can give students an "opiate taste" and bring about new habits, namely reading. This research is a descriptive study using a qualitative approach. The research location which is the main focus in collecting data is SD Negeri 1 in Pamengkang village, located in Mundu District, Cirebon Regency. Primary data is data obtained directly from informants such as school principals, teachers, students, and library staff. Secondary data used such as school archives, and other documents that can support the completeness of primary data. Data collection techniques is a way that researchers do in obtaining data. As for this study researchers used observation, interview and documentation techniques. Analysis of the data used is data reduction, data display, and conclusion drawing / verification. The results of the study show that the Utilization of School Libraries in Increasing Interest in Reading in SDN 1 Pamengkang, Mundu District, Cirebon Regency has carried out several efforts, but it has not yet run as expected, due to several factors, namely the state of the library, both from collections, facilities, and also not having librarians, so the library walk improperly following the existing path. Keywords: utilization; library; interest in reading Abstrak Rendahnya minat baca masyarakat kita sangat mempengaruhi kualitas bangsa Indonesia, sebab dengan rendahnya minat baca maka tidak bisa mengetahui dan mengikuti perkembangan ilmu pengetahuan dan informasi di dunia. Dengan adanya perpustakaan dapat memberikan “rasa candu” pada peserta didik dan memunculkan new habits yakni membaca. Penelitian ini merupakan penelitian dekriptif dengan menggunakan pendekatan kualitatif. Lokasi penelitian yang menjadi fokus utama dalam mengumpulkan data adalah di SD Negeri 1 di desa Pamengkang yang terletak di Kecamatan Mundu Kabupaten Cirebon.  Data primer adalah data yang diperoleh langsung dari informan seperti kepala sekolah, guru, siswa, dan tenaga perpustakaan. Data sekunder yang digunakan seperti seperti arsip-arsip sekolah, serta dokumen lainnya yang dapat menunjang kelengkapan dari data primer. Teknik pengumpulan data merupakan cara yang dilakukan peneliti dalam memperoleh data. Adapun dalam penelitian ini peneliti menggunakan teknik observasi, wawancara dan dokumentasi. Analisis data yang digunakan yaitu data reduction, data display, dan conclusion drawing/verification. Hasil penelitian menunjukan Upaya Pemanfaatan Perpustakaan Sekolah dalam Meningkatkan Minat Baca di SDN 1 Pamengkang Kecamatan Mundu Kabupaten Cirebon sudah menjalankan beberapa upaya akan tetapi belum berjalan sesuai harapan, disebabkan oleh beberapa faktor yaitu keadaan perpustakan baik dari koleksi, sarana, dan juga belum mempunyai pustakawan sehingga perpustakaan berjalan seadanya mengikuti alur yang ada.  Kata Kunci: pemanfaatan; perpustakaan; minat baca    

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