The Satisfaction of the Citizens with the Place and the Impact of This Evaluation on Local Government Management

2016 ◽  
pp. 294-322
Author(s):  
Héctor Oscar Nigro ◽  
Sandra Elizabeth González Císaro
Keyword(s):  
Local Government ◽  
Structural Equation ◽  
Municipal Governments ◽  
Citizen Satisfaction ◽  
Satisfaction Index ◽  
Job Opportunities ◽  
Government Management ◽  
Local Government Management ◽  
The Impact ◽  
The City

Sometimes, the satisfaction of the citizens with the city in which they live is high, but local and municipal governments do not get much credit for it. It is important for local and municipal authorities to understand what they can control and what they cannot. Then, they can focus on the most important factors that can affect citizens. A causal model based on partial least squares structural equation will be proposed. The Citizen Satisfaction Index (CSI) model developed by Zenker, Petersen, and Aholt (2013) is taken as reference. This model discusses that overall satisfaction with a place is mainly described by four different basic factors: Urbanity and Diversity, Nature and Recreation, Job Opportunities and Cost-efficiency. The aim of this work was the presentation of our model of Citizen Satisfaction with local Government Management and the comparison between our results and the Duffy et al. (2010) model.

The Satisfaction of the Citizens With the Place and the Impact of This Evaluation on Local Government Management

2020 ◽  
pp. 469-496
Author(s):  
Héctor Oscar Nigro ◽  
Sandra Elizabeth González Císaro
Keyword(s):  
Local Government ◽  
Structural Equation ◽  
Municipal Governments ◽  
Citizen Satisfaction ◽  
Satisfaction Index ◽  
Job Opportunities ◽  
Government Management ◽  
Local Government Management ◽  
The Impact ◽  
The City

Sometimes, the satisfaction of the citizens with the city in which they live is high, but local and municipal governments do not get much credit for it. It is important for local and municipal authorities to understand what they can control and what they cannot. Then, they can focus on the most important factors that can affect citizens. A causal model based on partial least squares structural equation will be proposed. The Citizen Satisfaction Index (CSI) model developed by Zenker, Petersen, and Aholt (2013) is taken as reference. This model discusses that overall satisfaction with a place is mainly described by four different basic factors: Urbanity and Diversity, Nature and Recreation, Job Opportunities and Cost-efficiency. The aim of this work was the presentation of our model of Citizen Satisfaction with local Government Management and the comparison between our results and the Duffy et al. (2010) model.

Residents' Support for Tourism Development In a Portuguese Historic Town

2020 ◽  
Vol 25 (2) ◽  
pp. 295-307
Author(s):  
Ana Paula Rodrigues ◽  
Isabel Vieira ◽  
Didiana Fernandes ◽  
Carlos Pires
Keyword(s):  
Local Government ◽  
Structural Equation ◽  
Tourism Development ◽  
World Heritage Site ◽  
Equation Modeling ◽  
Trust In Government ◽  
Community Attachment ◽  
Heritage Site ◽  
Government Management ◽  
Local Government Management

This study depicts some antecedents of residents' support for tourism development (STD) underlying the importance of residents' trust in government actors involved in tourism planning and development in the context of historic towns. The study proposes a conceptual framework that explores the relationships between community attachment, local government management of tourism, perceived tourism impacts, trust in government actors, and STD. Data collection was carried out by personal survey applied to 150 residents of the small historic town of Lamego, located within the Portuguese Douro Valley World Heritage Site. Structural equation modeling method was employed to analyze the proposed model. Results suggest that residents' trust in government actors had a significant effect on STD. Residents' perceptions of the tourism benefits positively influenced their STD, and residents' perceptions of the tourism costs negatively affected their STD. The results support the relationship between community attachment and trust in government actors. Also, community attachment significantly and positively influenced tourism benefits. Perceived effective local government management of tourism had a strong significant effect on the residents' trust in government actors. Moreover, residents' perceived effective local government management of tourism was a significant determinant of perceived tourism benefits, but did not significantly predict perceived tourism costs.

scholarly journals Determinants of Social Media Impact in Local Government

2016 ◽  
Vol 28 (3) ◽  
pp. 82-103 ◽  
Author(s):  
Mohd Hisham Mohd Sharif ◽  
Indrit Troshani ◽  
Robyn Davidson
Keyword(s):  
Social Media ◽  
Local Government ◽  
Structural Equation ◽  
Limited Attention ◽  
Security Risks ◽  
Media Impact ◽  
The Public ◽  
Perceived Security ◽  
The Impact ◽  
Media Data

Limited attention has been directed towards understanding the impact of social media in the public sector, particularly in local government organisations. Although social media offer substantial benefits and opportunities to local government, research into the impact of social media remains scant. To address this gap, the authors draw on the technology, organisation, and environment (TOE) framework and propose a model of the determinants of social media impact in local government. The model is tested with data collected via a survey with 173 Australian local government organisations using social media. Data were analysed using the partial least squares-structural equation modelling (PLS-SEM) technique. The results indicate that TOE factors including perceived benefits, perceived security risks, compatibility, and degree of formalisation are important predictors of social media impact in local government.

scholarly journals RESEARCH ON THE GOVERNMENT MANAGEMENT SYSTEM OF LESHAN GIANT BUDDHA AND MOUNT EMEI

2020 ◽  
Vol 2 (1) ◽  
pp. 01-03
Author(s):  
Xu . ◽  
Lishan .
Keyword(s):  
Local Government ◽  
Local Governments ◽  
Management System ◽  
World Heritage ◽  
Current Situation ◽  
Historical Evolution ◽  
Heritage Protection ◽  
Government Management ◽  
Local Government Management ◽  
The Government

Local governments play an indelible role in the process of world heritage protection. This paper attempts to explore the historical evolution of the development of Leshan Giant Buddha and Mount Emei and the current situation of local government management, so as to summarize some relevant experience of local government management for world heritage protection.

scholarly journals Citizen Awareness and Satisfaction Survey: The Case of Tumauini, Isabela Philippines

2021 ◽  
Vol 58 (1) ◽  
pp. 5478-5487
Author(s):  
Renejoy M. Bulos
Keyword(s):  
Local Government ◽  
Service Delivery ◽  
Local Governments ◽  
The Philippines ◽  
Public Works ◽  
Face To Face ◽  
Citizen Satisfaction ◽  
Satisfaction Index ◽  
The People ◽  
Multi Stage

Local governments in the Philippines are the nearest service units to its citizens. They are expected to deliver quality services to their constituents. As recipients of the different services, citizens are deemed in better position to assess whether quality services are delivered by the different municipalities in the country. In order to address the need to gather citizens’ feedback on the service delivery performance of the local government units (LGU), the Department of Interior and Local Government developed the Citizen Satisfaction Index System (CSIS). The municipality of Tumauini in the province of Isabela is one of the selected LGUs to implement the CSIS project in the country to measure its performance in service delivery for 2018. This study assessed the awareness and satisfaction of the people in Tumauini, Isabela on the services for Public Works and Infrastructure delivered by the LGU. There were 150 respondents selected using the multi-stage probability sampling method. In gathering the data needed, face to face interview was used with the aid of survey questionnaire. Overall, results revealed that citizens of Tumauini are aware and satisfied with the different service indicators of the Public Works and Infrastructure programs. Results of the study may help local government officials in crafting policies and making management decisions to improve the performance of the local government of Tumauini in the provision and delivery of Public Works and Infrastructure services to its constituents.

scholarly journals STRUCTURAL MODELS FOR SUSTAINABLE TOURISM DEVELOPMENT IN MEDAN CITY

2019 ◽  
Vol 3 (2) ◽  
pp. 158
Author(s):  
Edy Sahputra Sitepu ◽  
Rismawati Rismawati ◽  
Dewi Comala ◽  
Edi Putra Berutu ◽  
Jamardua Haro ◽  
...  
Keyword(s):  
Structural Equation ◽  
Sustainable Tourism ◽  
Tourism Development ◽  
Economic Benefits ◽  
Environmental Benefits ◽  
Sustainable Tourism Development ◽  
Tourist Destinations ◽  
Tourism Destinations ◽  
The Impact ◽  
The City

Medan City is currently designated as one of the 20 national tourism destinations that implement Sustainable Tourism Development (STD) in Indonesia. The commitment to implement STD nationally is marked by the signing of the text of the Memorandum of Understanding (MoU) of 20 Regional Heads who are committed to implementing STD together with the Indonesian Ministry of Tourism. Furthermore, under the supervision of the Republic of Indonesia Ministry of Tourism, 20 existing Regencies / Cities made various improvements in each region so that they were finally eligible for STD certification from the STD international certification body. Medan City itself, through the Medan City Tourism Office, related to the implementation of the STD, has established a number of leading tourism destinations. It is hoped that in the future, Medan City will have tourist destinations that have received STD certification. This research was conducted to formulate a model of implementing sustainable tourism development in Medan with a total sample of 220 people spread over 11 leading tourist destinations in the city of Medan, samples were taken with a purposive random sampling technique. The research variables used include; sustainable management, socio-cultural benefits, economic benefits for the surrounding community, environmental benefits and the application of sustainable tourism. Data analysis was carried out with a structural model of the Structural Equation Model (SEM) with the help of Amos 22 software. The results showed that the management aspects, economic aspects, socio-cultural aspects of environmental aspects, and the impact of tourism, directly and indirectly, have a positive effect on the implementation of sustainable tourism in the city of Medan.

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