Level-Based Development of E-Government Services

2011 ◽  
pp. 1742-1752
Author(s):  
Penelope Markellou ◽  
Angeliki Panayiotaki ◽  
Athanasios Tsakalidis
Keyword(s):  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Online Information ◽  
Continuous Increase ◽  
The Public ◽  
Government Services ◽  
Efficiency And Effectiveness ◽  
Information And Communication ◽  
Proper Design ◽  
Digital Channels

As the Web is growing exponentially, the way of provision governmental information and services has been changed by the newly supplied technological capacities and digital channels. More and more governments all over the world are trying to acquire an electronic profile, in order to offer advanced services to their users (citizens and businesses). Two basic factors have significant contribution to this direction. The first considers the continuous increase of the users’ daily needs (e.g., information searching, certificate requesting). Traditionally, the completion of these tasks implies a lot of valuable time to be lost in the tracking of responsible actor and in the waiting in queues. The second one refers to the ongoing access of the users with the Internet. This new way of communication facilitates the transactions and helps in providing better public services. It is clear that e-government’s successful development and operation demands proper design, which will comprise the basis for its application. Information and communication technologies (ICT) may contribute essentially to this direction, as long as government and users adopt them under the framework of a broader reorganization of the public sector. This adaptation can be implemented gradually in levels, which will enable the unobstructed data flow from/to government and will give the opportunity to citizens and businesses to obtain the highest access to the provided governmental services. Only under these circumstances, this transition will lead to a series of strategic, administrative and operational benefits (NOIE, 2003; OGC, 2003), for example, best coverage of users’ needs, cost and time savings, and so forth. This article is intended to present a level-based approach for the development of e-government services, starting from the lowest one to the highest and more complicated. Following gradually this sequence of technological levels and incorporating with strategy, coordination, and know-how, an organization can realize the vision of e-government, provide reliable online information and services to their users and improve their efficiency and effectiveness.

Level-Based Development of E-Government Services

2011 ◽  
pp. 1167-1173
Author(s):  
P. Markellou
Keyword(s):  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Online Information ◽  
Continuous Increase ◽  
The Public ◽  
Government Services ◽  
Efficiency And Effectiveness ◽  
Information And Communication ◽  
Proper Design ◽  
Digital Channels

As the Web is growing exponentially, the way of provision governmental information and services has been changed by the newly supplied technological capacities and digital channels. More and more governments all over the world are trying to acquire an electronic profile, in order to offer advanced services to their users (citizens and businesses). Two basic factors have significant contribution to this direction. The first considers the continuous increase of the users’ daily needs (e.g., information searching, certificate requesting). Traditionally, the completion of these tasks implies a lot of valuable time to be lost in the tracking of responsible actor and in the waiting in queues. The second one refers to the ongoing access of the users with the Internet. This new way of communication facilitates the transactions and helps in providing better public services. It is clear that e-government’s successful development and operation demands proper design, which will comprise the basis for its application. Information and communication technologies (ICT) may contribute essentially to this direction, as long as government and users adopt them under the framework of a broader reorganization of the public sector. This adaptation can be implemented gradually in levels, which will enable the unobstructed data flow from/to government and will give the opportunity to citizens and businesses to obtain the highest access to the provided governmental services. Only under these circumstances, this transition will lead to a series of strategic, administrative and operational benefits (NOIE, 2003; OGC, 2003), for example, best coverage of users’ needs, cost and time savings, and so forth. This article is intended to present a level-based approach for the development of e-government services, starting from the lowest one to the highest and more complicated. Following gradually this sequence of technological levels and incorporating with strategy, coordination, and know-how, an organization can realize the vision of e-government, provide reliable online information and services to their users and improve their efficiency and effectiveness.

scholarly journals Mechanisms underpinning the usage of e-government services by businesses: A proposal based on previous empirical research

2021 ◽  
Vol 13 (2) ◽  
pp. 154-183
Author(s):  
Martha Liliana Correa Ospina ◽  
Deepak Saxena ◽  
Beatriz Helena Díaz Pinzón
Keyword(s):  
Information And Communication Technologies ◽  
Empirical Research ◽  
Communication Technologies ◽  
The Public ◽  
Government Services ◽  
Critical Realist ◽  
Holistic Understanding ◽  
Information And Communication ◽  
Self Service ◽  
Cost Efficient

For many years, the public sector has been undergoing digital transformation. Information and communication technologies (ICT) have offered new ways of interaction between governments and their constituents. However, governments face different challenges to migrate users towards digital channels and electronic documents, which are believed to be more cost-efficient for all stakeholders. Despite a plethora of empirical research conducted towards the identification of factors that influence e-government services usage by businesses, there seems to be a lack of 'holistic' understanding in the absence of systematic literature reviews. This paper aims to contribute by hypothesizing a set of mechanisms based on a critical realist process of retroduction. We argue that the factors identified in previous research are a manifestation of mechanisms. Such mechanisms might explain businesses’ usage of ICT when interacting with governments, whether in the context of incidental situations or regular administrative tasks (through online self-service applications) or regular exchange of information (through inter-organizational e-services).

An Exploratory Study of the E-Government Services in Greece

2008 ◽  
pp. 162-174
Author(s):  
Dimitrios K. Kardaras ◽  
Eleutherios A. Papathanassiou
Keyword(s):  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Web Based ◽  
The Public ◽  
Government Services ◽  
Business Applications ◽  
Information And Communication ◽  
The Government ◽  
Governmental Communication ◽  
The Impact

The impact of “e-business” on the public sector is the main source of the government’s transformation towards “e-government,” which refers to the public sector’s efforts to use information and communication technologies (ICT) to deliver government services and information to the public. E-government allows citizens to interact more directly with the government, transforming multiple operational and bureaucratic procedures and employing a customer-centric approach to service delivery; it allows intra-governmental communication; it also offers numerous possibilities for using the Internet and other Web-based technologies to extend online government services (Gant, Gant & Johnson, 2002). Governments evaluate the best practices of e-business applications worldwide and establish policies for the development of e-government applications. The aim of this strategy is to develop and provide faster and cheaper public services and contribute decisively to the new knowledgebased economy. The visions, goals, and policies that encompass e-government vary considerably among practitioners and users, while comparative indicators may not always be precise (U.N., 2001). As e-government consists of various aspects, perspectives and objectives there is not only one valid way for assessing its progress. A number of different methodologies for collecting and analyzing data have been applied to different reviews, depending on their evaluation objectives. The primary goal of the present study is to evaluate e-government services in Greece with a set of carefully chosen criteria, in a manner that can be used for evaluating e-government services world-wide.

scholarly journals VIRTUAL NETWORK AS THE TECHNOLOGICAL LAYER OF THE PUBLIC SPACE AND ITS EFFECTS ON URBAN SPACES

2021 ◽  
Vol 11 (1) ◽  
pp. 182-194
Author(s):  
Merve KAYA ◽  
Özlem KANDEMİR
Keyword(s):  
Public Space ◽  
Information And Communication Technologies ◽  
Urban Areas ◽  
Communication Technologies ◽  
Virtual Network ◽  
Public Realm ◽  
Virtual Networks ◽  
The Public ◽  
Information And Communication ◽  
Physical Spaces

The physical and representational contents of the public space are in a dynamic evolving state with the changes in the social structure and urban structure. In the historical process, the phenomenon of public space has been affected by the developments experienced with the change in the way individuals establish relationships in public life. Today, this transformation has occurred through virtual networks with the development of information and communication technologies. The paper aims to understand the public sphere dynamics that have changed with information and communication technologies. Accordingly, it limits its scope on these questions: How virtual networks affect the representational form of public space? What are the spatial structuring of this new representational public realm? What effect does this transformation have on urban areas that are the physical spaces of public realm? The method of the study is to explain theoretical discussions by supporting examples. In this context, it has been found that virtual networks, known as a new form of public space, transform the representative and physical form of the public space in a multifaceted manner by relocating the way individuals communicate with each other on a virtual layer. In this virtual transformation, it has been seen that the representative public space is now formed on social networks and platforms and the spatial structuring of these areas is defined as virtual network. The effect of virtual networks on the physical spaces of the public realm is possible by clustering data about urban areas in these virtual environments. Therefore, the visibility of virtual networks on the physical spaces of the publicity takes place through the understanding of space usage; moreover, virtual network data, which hybridizes with contemporary urban areas, reveals new qualities in the sense of the city by embodying it through maps. The physical transformation of the public space with information and communication technologies is made possible by the use of virtual network data in the design processes of this new sensory city.

scholarly journals CULTURE OF PERSONAL LANGUAGE AS A HISTORICAL AND SOCIAL EVENT

2018 ◽  
Author(s):  
Tetiana Stambulska
Keyword(s):  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Theory And Practice ◽  
The Public ◽  
Communication Problems ◽  
Long Time ◽  
Information And Communication ◽  
Definition Of ◽  
Communication Culture

The article analyzed the peculiarities of the interpretation of the «communication culture» in the context of scientific researches of the past and contemporary domestic researchers. An analysis was carried out to define the concept of «communication culture of a person», the approaches to the definition of this concept are singled out. The positions of scientists concerning the role of eloquence in the formation of the linguistic personality are analyzed, the language is analyzed as a «social and psychological phenomenon», historical conditions of the formation of the concept of «communication culture» are characterized, in particular, attention is focused on the formation of the linguistic personality. It was found out that studies of the ancient traditions of the formation of the language of culture make it possible to better understand modern trends in the development of the person's communication culture. Modern studies have shown that in linguistics for a long time there was no unity in the interpretation of the concepts of «language» and «communication». Problems of the formation of the culture of broadcasting have become the object of research by eminent thinkers, beginning with the period of Antiquity. The question of the formation of a culture of speech has long traditions. Note that in European linguistics, the first decades of the twentieth century. Theoretical study and approval of the concept of «culture of language» in the scientific circulation is underway. It should be noted that in connection with the introduction of information and communication technologies in all spheres of society life has increased interest in the theory and practice of eloquence. This is explained by the fact that the active use of information and communication technologies involves the search for ways of speaking influence, both on the interpersonal and on the public level. According to authoritative experts in rhetoric, L. Matsko, O. Matsko, N. Mykhailychenko, V. Poltupets, etc., there are also communicative reasons that ensure the actual and further development of the theory and practice of oratory in the XX-beginning of the XXI century.

scholarly journals Expert System for the Selection of the Rational Method for Collecting and Processing Information During Russian Census Based on Geographical and Socio-Economic Characteristics of Regions

2020 ◽  
Vol 17 (3) ◽  
pp. 67-78
Author(s):  
O. V. Manzhula
Keyword(s):  
Mobile Devices ◽  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Statistical Information ◽  
Rational Method ◽  
Population Census ◽  
Primary Processing ◽  
The Public ◽  
Information And Communication ◽  
Selection Of

The article considers the issues of using new information and communication technologies (ICTs) when conducting the Russian Census related to the introduction of mobile devices and the Internet, which provide new opportunities for improving the quality and timeliness of the collecting and primary processing of statistical information about the population.In 2010, the Russian Census was conducted in the Russian Federation, which had many differences from previous censuses. All the technological stages of Russian Census – 2010 were automated starting from the development of machine-readable forms of census questionnaires and up to the preparation of publications of its outcomes.In the course of the trial population census held in 2018, ROSSTAT first combined the use of the Internet and mobile devices for collecting the information about the population. So, from October 1 to October 10, 2018 an online census was conducted for the whole country. Then, from October 11 to October 14, 2018 the information collected during the online census was processed, from October 15 to October 31, 2018, a survey was conducted by census takers in the regions of the trial population census – 2018 with the use of tablets and machine-readable documents. However, as the experience of the trial population census – 2018 demonstrated, one method of collecting information about the population cannot be equally efficient in all regions of Russia, due to the different attitude of the population to the methods of collecting information, as well as the conditions for the availability of information and communication technologies (ICTs) to the population in each region.The experience gained indicates the need for each region to choose the method of collecting and primary processing of statistical information about the population for each region based on a combination of Internet, mobile and traditional technologies that is adaptive to the regional conditions of the population census (remoteness and inaccessibility of some regions, the unreadiness of individual segments of the population to use modern ICTs for collecting information, Internet accessibility in various regions, different attitude of the population to census methods). The solution of this problem is an important condition for increasing the coverage of the population, the accuracy and reliability of the results and reducing the cost of conducting a census in each subject of Russia.The use of new information and communication technologies related to introduction of mobile devices and the Internet opens up new opportunities for improving the quality and timeliness of the collection and primary processing of statistical information about the population. However, with the development of census technologies, the number of alternative options for organizing it is growing. All this makes it necessary to justify the selection of a rational method of collecting and primary processing of statistical information about the population based on the regional characteristics of the development and accessibility of ICT, the consent of the population to interact with public authorities through the Public Services Portal, availability of ICTs in households. The validity of this choice is associated with the use of methods and decision-making models that are adequate to the peculiarities of the task.Purpose. Development of models for the selection of the rational method of collecting and primary processing of information of the Russian Census for each region of Russia using mobile devices and Internet technologies that correspond to the existing technological environment and the specificities of organizing Russian Census processes.Materials and methods. In the process of performing the preset tasks, methods of system and statistical analysis, expert assessment and systems, the fuzzy-set theory and cluster analysis were used. Calculations were carried out using MS Excel application software packages and IBM SPSS STATISTICS statistical software package.Results. The scientific article describes the developed expert system and models for substantiating a rational method of collecting and processing primary information in each Russian region based on their clustering according to the features characterizing the level of ICT development and their accessibility to the population in each region, the population's consent to cooperate with governmental authorities through the Public Services Portal, accessibility of ICT use in households and identifying the compliance of possibilities provided by alternative methods of collecting and processing the information on the population to the characteristics of readiness of the population, census personnel and territorial state statistics agency for conducting a census using modern ICTs and the limitations on the cost of conducting Russian Census in each region.Conclusion. The paper discusses the methodology that allows for the implementation of basic concept of the Russian Census, which is to ensure maximum coverage of the population while making informed management decisions on the choice of methods for collecting and primary processing of Russian Census information in each region of Russia, taking into account regional characteristics of the development and accessibility of ICTs, the consent of the population to interaction with public authorities through the Public Services Portal, access to ICTs in households.

ICT, Media, and the Egyptian Revolution

2015 ◽  
pp. 94-115
Author(s):  
Ahmed El Gody
Keyword(s):  
Public Sphere ◽  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Online Information ◽  
Government Control ◽  
Egyptian Revolution ◽  
Street Politics ◽  
Multimedia Material ◽  
Information And Communication ◽  
Media Organizations

The utilization of information and communication technologies (ICT) in Egypt has irrevocably changed the nature of the traditional Egyptian public sphere. The Egyptian online society can be viewed as a multiplicity of networks. These networks have developed, transformed and expanded over time, operating across all areas of life. Nonetheless, in essence they are socio-political and cultural in origin. Network communication changed the way audiences consumed news, with traditional media –especially independent and opposition– starting to utilize ICTs to access online information to develop their media content, in order to escape government control. Several media organizations also started to expand their presence online so that, as well as providing news content, they also provided readers with a ‘space' to interact amongst themselves and with media organizations. Audiences started to provide detailed descriptions of Egyptian street politics, posting multimedia material, generating public interest, and reinforcing citizen power – and, hence, democratic capacity.

A Framework for Citizen-Centric Government Websites

2010 ◽  
pp. 20-34 ◽  
Author(s):  
F. Dianne Lux Wigand
Keyword(s):  
Information And Communication Technologies ◽  
Web Sites ◽  
Communication Technologies ◽  
Public Administrators ◽  
End User ◽  
Government Services ◽  
Government Web Sites ◽  
Information And Communication ◽  
Government Websites ◽  
To Come

This author argues for a stronger end-user and citizen-centric approach to the development and evaluation of e-government services provided via the Internet. Over the past decade government agencies at all levels have created web sites that provide primarily information and only offer few two-way transactions. The predicted and hoped for resulting transformation of government at all levels due to the advent of Internet services seems yet to occur. The overall development of e-government services has been slow and uneven. To add value to existing and future government web sites, public administrators need to come to grips with a framework presented here and to understand the nature of and relationships among three variables: End-user, task, and channel characteristics and then consider their respective role and impact on channel selection. This framework along with an end-user perspective enables public administrators to assess not only the value of current information and service channels, but newer information and communication technologies such as those found in Web 2.0 or social media developments. Recommendations are offered.

Development and Implementation of E-Government Services in Turkey

2011 ◽  
pp. 469-490
Author(s):  
Asim Balci ◽  
Erhan Kumas ◽  
Tunç D. Medeni
Keyword(s):  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Content Management ◽  
Theoretical Background ◽  
Government Services ◽  
Government Institutions ◽  
Effective Manner ◽  
Information And Communication ◽  
The Relationship

Development and extensive use of information and communication technologies has led to important implications for public sectors throughout the world. As a result, in governmental services, citizens have been enjoying better quality services, in an efficient and effective manner. e-government, however, is more related to “government” rather than the “e” as the technical and technological one. The challenge is to use technologies to improve the capacities of government institutions, while improving the quality of life of citizens by redefining the relationship between citizens and their government. Accordingly, this chapter focuses on e-government applications highlighted to reach a more citizen centric e-government in Turkey. Especially, two concepts of e-government, content management system and measuring citizens’ satisfaction from e-services are underlined. Therefore, after giving a theoretical background first on e-government, content management and then measuring e-services satisfaction, new developments towards these concepts are accounted.

ICT, CoLs, CoPs, and Virtual Communities

2008 ◽  
pp. 71-77
Author(s):  
Antonio Cartelli
Keyword(s):  
Information And Communication Technologies ◽  
Virtual Communities ◽  
Community Organization ◽  
Communication Technologies ◽  
The Internet ◽  
Online Information ◽  
Information And Communication ◽  
The Individual ◽  
Knowledge Strategies ◽  
Different Levels

Every day, information and communication technologies (ICT) are extending their influence on knowing and transmitting knowledge. They act on humankind at different levels: the individual, the society, and the community/organization. The Internet more than other instruments in the past is changing human customs and knowledge strategies mostly due to the online information systems developed during last few years.

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