A Framework for Multi-Level SLA Management
Keyword(s):
In this chapter we present a technical architecture for a multi-level SLA management framework. We discuss the fundamental components and interfaces in this architecture and explain the developed integrated framework. Furthermore, we show results from a qualitative evaluation of the framework in the context of an open reference case. Last, we elaborate on important future directions for the area of SLA management.
Keyword(s):
2008 ◽
Vol 29
(10)
◽
pp. 1287-1313
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