A Framework for Multi-Level SLA Management

Author(s):  
Wolfgang Theilmann ◽  
Sergio Garcia Gomez ◽  
Davide Lorenzoli ◽  
Christoph Rathfelder ◽  
Thomas Roeblitz ◽  
...  

In this chapter we present a technical architecture for a multi-level SLA management framework. We discuss the fundamental components and interfaces in this architecture and explain the developed integrated framework. Furthermore, we show results from a qualitative evaluation of the framework in the context of an open reference case. Last, we elaborate on important future directions for the area of SLA management.

BMC Medicine ◽  
2019 ◽  
Vol 17 (1) ◽  
Author(s):  
Deepa Rao ◽  
Ahmed Elshafei ◽  
Minh Nguyen ◽  
Mark L. Hatzenbuehler ◽  
Sarah Frey ◽  
...  

Author(s):  
Jacek Kosinski ◽  
Dominik Radziszowski ◽  
Krzysztof Zielinski ◽  
Slawomir Zielinski ◽  
Grzegorz Przybylski ◽  
...  

Author(s):  
John P. Sahlin

Defining Cloud Computing can be difficult, as each organization often has its own spin on the definition. Despite being hard to define, Gartner Research named Cloud Computing as one of the top technologies to watch in 2010, 2011, and 2012. At its core, Cloud Computing is a technical architecture that meets a specific business need. This chapter traces the roots of Cloud Computing from its origins in mainframe distributed computing, discusses the basics of the Cloud Computing model today, and offers insights for future directions that are likely to be pursued in the Cloud Computing arena. A number of challenges to Cloud Computing are identified, including concerns of security and how to deal with the rise of mobile computing. The chapter ends with recommendations on how to choose which Cloud model is most appropriate to meet your organization’s needs and how to establish a successful Cloud strategy.


2008 ◽  
Vol 29 (10) ◽  
pp. 1287-1313 ◽  
Author(s):  
Jeanne Mengis ◽  
Martin J. Eppler

This article presents a discussion on the role of face-to-face conversations for social knowledge processes and sense making in organizations. Given the importance attributed to conversations in the literature, but also the many conversational routines that prevent knowledge creation and sharing, the question pursued is how conversations can be managed to foster developments in organizational knowing. We particularly focus on the role of explicit rules as one means to manage conversations from a knowledge perspective and analyse contributions from knowledge management, organizational learning, decision making and change management. In order to refine and systemize the discussion on the multitude of conversation rules, we propose a management framework by drawing on communication theory. Implications for management as well as future directions for research on conversation management conclude the article.


Author(s):  
Walayat Hussain ◽  
Farookh Khadeer Hussain ◽  
Omar Khadeer Hussain

Author(s):  
Jens Happe ◽  
Wolfgang Theilmann ◽  
Andrew Edmonds ◽  
Keven T. Kearney

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