Cross-National and Cross-Industrial Comparison of ICT-Enabled Business Process Management and Performance

2012 ◽  
Vol 20 (2) ◽  
pp. 44-66 ◽  
Author(s):  
Ya-Ching Lee ◽  
Pin-Yu Chu ◽  
Hsien-Lee Tseng
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Resource Planning ◽  
The United States ◽  
Information And Communications Technologies ◽  
Ict Adoption ◽  
The Usa ◽  
And Performance ◽  
The Impact

Information and communications technologies have changed how firms do business and create value. The objective of this study is to improve the understanding of ICT contribution to firm performance and explore the linkage between ICT impacts and business process management among various countries and industries. This study proposes the ICT-enabled Business Process Management Model. To test the model, survey data from the United States, Taiwan, and Chile was collected. The results show that ICT adoption affects business process management significantly. ICT adoption positively affects workplace reform, leading to workforce reform and improved profits. However, only country differences are recognized in BPM. For the USA, resource planning infrastructure affects workforce reform significantly, and e-commerce infrastructure affects workplace reform significantly, later leading to improved profit. For Taiwan, both resource planning infrastructure and e-commerce infrastructure affect workplace reform significantly, but workforce reform is significantly influenced by resource planning infrastructure. For Chile, the e-commerce infrastructure affects workplace reform significantly, leading to improved profit. This paper contributes to IS research by providing empirical evidence on the impact of ICT adoption on business process management. This paper also explores the impacts of ICT adoption on business process management and financial performance among various countries.

scholarly journals INVESTIGATING THE IMPACT OF THE PROCESS APPROACH ON THE PERFORMANCE OF THE COMPANY - EMPIRICAL STUDY OF THE MOROCCAN CONTEXT

2020 ◽  
Vol 8 (12) ◽  
pp. 321-337
Author(s):  
Benammi Abderrazak ◽  
◽  
Taj Kacem ◽  
Keyword(s):  
Organizational Performance ◽  
Business Process ◽  
Structural Equation ◽  
Business Process Management ◽  
Process Management ◽  
Empirical Studies ◽  
Process Approach ◽  
Equation Modeling ◽  
And Performance ◽  
The Impact

Process approach or Business Process Management (BPM) allows organizing and framing a company by focusing in the improvement of performance in order to gain competitive advantage. Although it is believed that BPM improves various aspects of organizational performance, there has been a lack of empirical studies about this. The present paper has the purpose to study the impact of business process management in companies performance in Moroccan context. To accomplish that, the theoretical basis required to know the elements that configurate BPM and the measures that can evaluate the BPM success on performance is built through a literature review. Then, a research model is proposed. Empirical data has been collected from a survey of Moroccan companies from different sectors. A quantitative analysis has been performed using structural equation modeling (SEM) to show if the direct and indirect effects between BPM and performance can be considered statistically significant. At the end, we have discussed results, their managerial and scientific implications.

scholarly journals CONTEMPORARY MANAGEMENT OF BUSINESS PROCESSES WITHIN THE SUPPLY CHAIN OF FASHION INDUSTRY

2020 ◽  
pp. 36-39
Author(s):  
Andrea Dobrosavljević ◽  
Snežana Urošević
Keyword(s):  
Supply Chain ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Demand Management ◽  
Relationship Management ◽  
Customer Relationship ◽  
Fashion Industry ◽  
The Impact

Business processes are present in all types of organizations, regardless of the size or industry within which the organization operates. Successful business process management (BPM) is an indicator of the level of process maturity of the organization. Within the supply chain, it is possible to observe the presence of business processes of a collaborative nature, as BPM relies on the principles of partnership, development, and exchange of information through links that exist within this chain between all actors [1]. Within this paper, BPM in the relations with suppliers and consumers within the supply chain of organizations operating in the fashion industry is considered. Lambert [2] lists eight macro processes that take place in the supply chain, between suppliers, manufacturers, distributors, retailers and end consumers, as follows: customer relationship management, supplier relationship management, demand management, order execution, fl ow management production, product development and commercialization and return management. Within this paper, a research is presented which analyzes the segments of managing collaborative business processes within the supply chain of the fashion industry, based on the responses of 508 managers and employees in the fashion industry in the Republic of Serbia. The needs for the development of certain segments in accordance with the needs of modern business process management have been explored.Scientifi c novelty. The research part of this paper relies on the application of Friedman's test which enables the analysis of the current state of BPM in relations with suppliers and consumers within the supply chain of the fashion industry, expressed through workers' responses with a ranking of their preferences. This paper contributes to the creation of a knowledge base within the research in the fi eld of the impact of BPM on improvements in the supply chain, on the basis of which it is possible to conduct further research and upgrade knowledge.Practical value. The fi ndings derived from the results of research of this type contribute to the development of the business from various aspects. The benefi ts can be refl ected not only through the strengthening of the competitive position but also through the sustainability of business on the basis of adequate application of BPM practices in all business segments. Accordingly, in addition to the scientifi c novelty, which is refl ected in the results of the rese arch work, there is a practical novelty, which is refl ected in the guidelines for the development of modern BPM within the supply chain of the fashion industry.

scholarly journals Is there a Need for Agent-based Modelling and Simulation in Business Process Management?

Organizacija ◽  
2018 ◽  
Vol 51 (4) ◽  
pp. 255-269 ◽  
Author(s):  
Michal Halaška ◽  
Roman Šperka
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Well Being ◽  
Modelling And Simulation ◽  
Simulation Experiments ◽  
Agent Based ◽  
Agent Based Modelling ◽  
Advantages And Disadvantages ◽  
The Impact

AbstractBackground and Purpose: Agent-based modelling and simulation (ABS) is growing in many areas like, e.g., management, social and computer sciences. However, the similar trend does not seem to occur within the field of business process management (BPM), even though simulation approaches like discrete event simulation or system dynamics are well established and widely used. Thus, in our paper we investigate the advantages and disadvantages of agent-based modelling and simulation in the field of BPM in simulation experiments.Design/Methodology/Approach: In our research, we investigate if there is a necessity for ABS in the field of BPM with our own simulation experiments to compare traditional and ABS models. For this purpose, we use simulation framework MAREA, which is a simulation environment with integrated ERP system. Our model is a complex system of a trading company selling computer cables. For the verification of our model, we use automated process discovery techniques.Results: In our simulations, we investigated the impact of changes in resources’ behavior on the outcome of company’s order to cash process (O2C). Simulations experiments demonstrated that even small changes might have statistically significant effect on outcomes of the processes and decisions based on such outcomes. Simulation experiments also demonstrated that the impact of randomly distributed fluctuations of well-being have a diminishing tendency with the increasing number of sales representatives involved in the process.Conclusions: Our research revealed several advantages and disadvantages of using ABS in business process modelling. However, as we show, many of them were at least partially addressed in the recent years. Thus, we believe that ABS will get more attention in the field of BPM similarly to other fields like, e.g., social sciences. We suggested areas in BPM simulations, e.g., modelling of resources, be it human or technological resources, where there is a need for ABS.

Infoprocess

2014 ◽  
pp. 222-255
Keyword(s):  
Business Process ◽  
Enterprise Resource Planning ◽  
Customer Value ◽  
Process Management ◽  
Resource Planning ◽  
Analytical Framework ◽  
Process Approach ◽  
Process Time ◽  
Process Perspective ◽  
And Performance

This chapter explores the concept of infoprocess. Concepts of process in various disciplines are examined in preparation to conceptualizing process from the management and IS perspectives. Business Process Reengineering (BPR) and Business Process Management (BPM) are discussed as the approaches relevant for IS research. The discussion proceeds to infoprocess (short for “informing process”), which is defined in terms of interrelated informing activities that deliver an outcome to a customer. The concept of infoprocesses involves aspects of data, cognition, and their intersection that results in information. Many organizational processes are infoprocesses, or have infoprocess segments. An analytical framework that applies to business process and infoprocess alike is elaborated. It includes two essential segments—design and performance. Infoprocess design is discussed in terms of composition, coordination, complexity, flexibility, and technology. Infoprocess performance is discussed in terms of process time, costs, and customer value. Process design determines process performance. Better performance can be achieved by optimizing each design aspect. Ensuing discussion covers the process-centered organization in conjunction with Enterprise Resource Planning systems and the BPR methodology. Challenges of BPR are examined and contrasted to the BPM approach. In the second part of the chapter, attention turns to the role of process approach in advanced forms of organizing. The virtual organization is discussed and expanded with exploring virtualness at large and a model of Tree of Virtual Life. Next, organizations enabling e-commerce and the mobile enterprise are examined from the process perspective. The discussion concludes by looking at potential perils of the process approach framed as a collision of different concepts of time.

Key Information Technology and Management Issues 2011–2012: An International Study

2012 ◽  
Vol 27 (3) ◽  
pp. 198-212 ◽  
Author(s):  
Jerry Luftman ◽  
Hossein S Zadeh ◽  
Barry Derksen ◽  
Martin Santana ◽  
Eduardo Henrique Rigoni ◽  
...  
Keyword(s):  
Business Process ◽  
Enterprise Resource Planning ◽  
Process Management ◽  
Global Financial Crisis ◽  
International Study ◽  
Resource Planning ◽  
Influential Factors ◽  
Customer Relationship ◽  
The Global Financial Crisis ◽  
The Impact

The importance of the impact of IT for organizations around the world, especially in light of a very slow recovery from the global financial crisis, has amplified the need to provide a better understanding of the specific geographic similarities and differences of IT managerial and technical trends. Going beyond identifying these influential factors is also the need to understand the considerations for addressing them in light of recognizing the respective local characteristics, especially when operating in a globally linked environment, although somehow heavily influenced locally. By comparing and contrasting IT trends from different geographies, this paper presents important local and international factors (e.g., management concerns, influential technologies, budgets/spending, organizational considerations) necessary to prepare IT leaders for the challenges that await them. It can also serve as an indicator as the respective geographies evolve from the economic conundrum. The research is based on data from four geographic regions (United States (US), Europe, Asia, and Latin America). The same questionnaire (although translated for the respective respondents), based on the lead authors well-respected and long-running Society for Information Management survey, was applied across the geographies. This paper presents the major findings based on survey responses from 620 respondents (275 US, 100 European, 59 Asian, and 186 Latin) in mid-2011. The top five management concerns were: (1) IT and business alignment; (2) business agility and speed to market; (3) business process management and business process reengineering; (4) business productivity and cost reduction; (5) IT reliability and efficiency. The five most influential technologies were: (1) business intelligence; (2) enterprise resource planning systems; (3) cloud computing; (4) mobile and wireless applications; (5) customer relationship management.

scholarly journals Business Process Management and Outsourcing

2019 ◽  
Vol 8 (11S) ◽  
pp. 469-475
Keyword(s):  
Risk Management ◽  
Organizational Performance ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Essential Aspect ◽  
Operating Profit ◽  
Fundamental Information ◽  
Performance Effects ◽  
The Impact

This paper investigates to appoint the fundamental information about outsourcing implications and emphasizes the essential gains and drawbacks of this paper. The objective of the work is to picture the impact of outsourcing on organizational performance and profitability through risk management and alyzing, comprehending the factors, which influence the process of outsourcing. Studying the efficiency of organizational performance and analyzing the attitude of companies for their improvement using outsourcing is another objective of this research. The aim of outsourcing in corporate/ industry is to evaluate the improvement in the performance of the organizations that was mentioned by researchers in literature. Researchers had analyzed the outsourcing and its implication as an important strategy of company many years ago. The outcome is established to demonstrate outsourcing framework from different prospective. Performance effects are inquired by level of operating profit, acquiring margin return on shareholders’ capital and diminution in employment cost can be the significance of outsourcing, which have been followed by organizations. The liquidity of companies that increase by passage of time is the indication of profit. Moreover, managing the risk is the essential aspect for earning profitability of the project.

scholarly journals Service value stream management (SVSM) - a case study

2021 ◽  
Vol 12 (4) ◽  
pp. 832-855
Author(s):  
Delmo Alves de Moura ◽  
Victor Carneiro Bonadio
Keyword(s):  
Business Process ◽  
Customer Value ◽  
Business Process Management ◽  
Process Management ◽  
The United States ◽  
Air Transport ◽  
Value Stream ◽  
Stream Management ◽  
Air Transport Industry

Air transport accounts for a significant portion of all wealth production in the world. In the case of Brazil, although the air transport industry is undergoing profound changes because of the economic crisis, there is enormous potential for this market to resume growth, especially when compared to the number of passengers/inhabitant of already consolidated markets, such as the United States. However, to grow in this market, airlines need to be prepared to adapt to new dynamics and overcome the effects of the economy on the industry. This paper presents a case study of an airline that in the crisis period lost its market leadership and chose to restructure the business-to-business (B2B) sales department to achieve better results in its Business Process Management (BPM). It seeks to identify which factors led the company to lose this leadership from the perspective of its customers and propose a way to review internal processes, eliminating waste, so that the company can resume its position in the market. It has been applied lean service-focused concepts to raise possible causes, identifying and optimized internal sales department flows to create a more appropriate customer value proposition, and correcting for each type of waste mapped. The objective of this case study was to apply the concepts related to the Value Stream Map tool to reduce activities that do not add value, in a service area, of a large airline. The objective was to improve the company's Business Process Management, aiming at a lean, effective and efficient process, improving the organization's performance and competitiveness.

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