ServPPIN case studies in health, knowledge-intensive services and transport

2013 ◽  
pp. 195-196
Keyword(s):  
Case Studies ◽  
Health Knowledge ◽  
Knowledge Intensive

Knowledge Management of Healthcare by Clinical-Pathways

2010 ◽  
Vol 09 (02) ◽  
pp. 119-125 ◽  
Author(s):  
Tomoyoshi Yamazaki ◽  
Katsuhiro Umemoto
Keyword(s):  
Knowledge Management ◽  
Theoretical Model ◽  
Case Studies ◽  
Knowledge Creation ◽  
Clinical Pathways ◽  
Medical Doctors ◽  
New Knowledge ◽  
Healthcare Process ◽  
Knowledge Intensive

Healthcare is a knowledge-intensive service provided by professionals, such as medical doctors, nurses, and pharmacists. Clinical-pathways are used by many healthcare organisations (HCOs) as a tool for performing the healthcare process, sharing and utilising knowledge from different professionals. In this paper, case studies were performed at two HCOs that use clinical-pathways actively in the healthcare process. Theoretical model construction, sharing, utilisation, and creation of the knowledge by different professionals, were tested by the case study of two HCOs which use clinical pathways actively. The theoretical model was a knowledge creation model which creates new knowledge continuously. In this theoretical model, clinical-pathways are suggested to be an effective tool for knowledge management in healthcare.

scholarly journals Knowledge-Intensive Entrepreneurship and S3: Conceptualizing Strategies for Sustainability

2019 ◽  
Vol 11 (18) ◽  
pp. 4824 ◽  
Author(s):  
Ethan Gifford ◽  
Maureen McKelvey
Keyword(s):  
Conceptual Model ◽  
Case Studies ◽  
Theory And Practice ◽  
Public And Private ◽  
Development Goals ◽  
Knowledge Intensive ◽  
Smart Specialization ◽  
Private Support ◽  
Knowledge Intensive Entrepreneurship ◽  
Policy Setting

Smart specialization strategies represent public policy initiatives to develop regions based on new combinations of knowledge and industries. The aim of this article is to enrich the theory and practice of smart specialization strategies (S3) by integrating the conceptualization of knowledge-intensive entrepreneurship (KIE). We propose that knowledge-intensive entrepreneurship is necessary in order to specify how public and private support of KIE firms can be beneficial to develop new knowledge relevant to the fulfillment of specific sustainable development goals. We did so by further developing a conceptual model of innovation governance routines by integrating sustainability goals. We also illustrated our conceptual model through two case studies from the Swedish maritime cluster. By extrapolating from the combination of the conceptual model and two case studies, we make three propositions about the different strategic roles that KIE firms can play within a broader S3 policy setting, and in such a way as to promote sustainability-related outcomes.

scholarly journals Knowledge Asymmetries and Service Management: Three Case Studies

2018 ◽  
Vol 17 (03) ◽  
pp. 1850024 ◽  
Author(s):  
John N. Walsh ◽  
Jamie O’Brien
Keyword(s):  
Information Systems ◽  
Case Studies ◽  
Service Provider ◽  
Multinational Firms ◽  
Service Management ◽  
Support Service ◽  
Service Firms ◽  
Client Participation ◽  
Knowledge Intensive ◽  
Service Interactions

The purpose of this paper is to investigate how information systems are used by knowledge-intensive service firms and identify their effects on client–provider interactions. The paper uses data from case studies of service-related departments of three multinational firms. We identified several broad trends present in all three case companies. The required degree of knowledge specialisation, coupled with the ability to leverage knowledge created during service interactions resulted in high degrees of knowledge asymmetries between service provider and clients, which led to clients becoming the recipients of knowledge rather than co-creators. Differences between the cases related to the varying degrees to which information systems had been used to support service interactions. We therefore provide a model that outlines three key phases of activity. Individualisation involves the categorisation and location of tacit knowledge. This was followed by the codification and leveraging of service interactions through standardisation. Finally, the ability to provide alternative, more customised services, was achieved through modularisation. Increasing levels of specialisation of labour resulted in increasing knowledge asymmetries between service provider and client, reducing the need for client participation and co-production. Firms progress through three stages of development using information systems to support leveraging knowledge required for service delivery. The findings are based on case studies of departments within three multinational firms and would benefit from further empirical testing. The paper contributes to the existing literature in several ways. It focusses specifically on knowledge-intensive service firms, where labour is highly specialised. It gives information systems an explicit and significant role in examining how service elements may be leveraged. Finally, it outlines an exploratory model for managing this process.

Dynamic roles and locations of manufacturing

2014 ◽  
Vol 25 (2) ◽  
pp. 198-217 ◽  
Author(s):  
Dmitrij Slepniov ◽  
Brian V. Wæhrens ◽  
John Johansen
Keyword(s):  
Mixed Methods ◽  
Case Studies ◽  
Qualitative Methodology ◽  
Home Base ◽  
Content Type ◽  
Survey Techniques ◽  
Global Companies ◽  
Potential Benefits ◽  
Knowledge Intensive ◽  
Global Operations

Purpose – The principal objective of this paper is to relate functional nodes of production and innovation in global operations networks. The authors aim to capture the implications of changing strategic roles and locations of manufacturing for innovation capabilities. Design/methodology/approach – The authors draw on the operations networks literature and use mixed methods of enquiry, including case studies, workshops and survey techniques. Part of the empirical base of the study is a series of workshops and an examination of 14 Danish companies that have experienced radical changes in their operations configurations. To provide a more complete view of these developments, the authors complement the qualitative methodology with a survey of an overall sample of 675 Danish and 410 Swedish companies. Findings – On the basis of the findings from the survey, the series of workshops and case studies of Danish companies presented in this paper, the authors find that although the potential benefits of global dispersion of manufacturing are vast, the realisation of these potentials depends on how successful companies are with linking the new strategic roles and locations of manufacturing with innovation at their home base. The paper identifies and discusses groups of capabilities important to this link. Practical implications – Three propositions are developed to advance the understanding of the role of cross-functional coordination and alignment, as well as their significance in the strategic initiatives of global dispersion of operations. The findings assist global companies in organising cross-functional coordination and interrelated functional nodes of production and innovation in global operations networks. Originality/value – Not only routine transactional tasks but also more knowledge-intensive proprietary tasks cross both national and organisational borders. The challenge of coordination in these emerging configurations is imperative which has not been adequately addressed so far. By using mixed methods of inquiry, this paper provides a more complete view of the phenomenon and presents the main dilemmas underlying it.

A reversal theory in internationalization: case of Korean jewelry inside China

2016 ◽  
Vol 10 (1) ◽  
pp. 82-101 ◽  
Author(s):  
Yong-Sik Hwang ◽  
Dong Chen
Keyword(s):  
Case Studies ◽  
Empirical Method ◽  
Technological Capability ◽  
Foreign Firms ◽  
Reversal Theory ◽  
Labor Costs ◽  
Content Type ◽  
Empirical Results ◽  
Knowledge Intensive ◽  
The Relationship

Purpose This paper aims to examine Korean jewelry manufacturers operating in China to assess the relationship between their perceptions of external risks and their intentions to relocate. The authors hypothesize that foreign firms finding risk in the current external environment are more likely to consider moving their facilities outside China. In particular, this paper explores whether firm performance and technological capability moderate the relationship between perceived external risk and relocation intentions. Design/methodology/approach Korean jewelry manufacturers were among the first Korean firms entering China in the early 1990s to avoid Korea’s rising labor costs. After 20 years, they face similar external risks in China. The authors collected and analyzed 238 survey samples from Korean jewelry manufacturers operating in China to determine whether perceived external risks affect decisions to relocate. Logistic regression was used to examine the hypotheses. In addition to an empirical method, five case studies related to empirical results have been included. Findings Analysis results suggest that firms perceiving riskier managerial and competitive environments are more likely to have relocation intentions. Perceptions of risks from the governmental/political environment and macroeconomic environment have no significant relationship with relocation intentions. Also, firms’ performance and technological capability negatively moderate the relationship between perceptions of managerial competitive environment risks and relocation intentions. Originality/value This study contributes to the literature on international business relocation strategies by examining perceptions of external risks that determine whether foreign manufacturing firms will relocate. In addition, the research sheds light on the transformation of Chinese economics from labor-intensive to capital-, technological- and knowledge-intensive structures. By applying multi-methods, this research further elaborates empirical results with five case studies.

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