Towards an Integrated Omni-Channel Strategy Framework for Improved Customer Interaction

Online platforms and multiple accesses are two of the necessary conveniences that consumers nowadays look for. A multiple channel strategy allows customer interaction from various angles but does not provide a flawless, coherent user experience. This chapter identifies key factors that drive a successful omni-channel platform and proposes a successful omni-channel strategy framework. A survey consisting of 21 items was administered to gain customers' perspectives on channels provided by a particular company. Descriptive analysis was performed to study the underlying issues faced by customers when making complaints, service request, and enquiries via the multi-channel interaction provided. Findings show that eight technological and four customer engagement factors contribute to a comprehensive omni-channel strategy framework for a deeper understanding on the significance of a flawless user platform.

Preliminary analysis of the sensitivity of the FEM model of the process of dry ice extrusion in the die with a circularly converging channel on the changing its geometrical parameters

The article presents the results of a preliminary analysis of the numerical model susceptibility for simulating the process of dry ice compaction utilizing single-channel and multiple channel dies. The work focuses on a preliminary comparison of the influence of changes in the geometrical parameters of the 4 types of compression channels. Based on the results of the performed analyses, conclusions were formulated for a basis and direction of further study regarding improving the energy efficiency of the indicated manufacturing process.

Splice-variant specific effects of a CACNA1H mutation associated with writer’s cramp

The CACNA1H gene encodes the α1 subunit of the low voltage-activated Cav3.2 T-type calcium channel, an important regulator of neuronal excitability. Alternative mRNA splicing can generate multiple channel variants with distinct biophysical properties and expression patterns. Two major splice variants, containing or lacking exon 26 (± 26) have been found in different human tissues. In this study, we report splice variant specific effects of a Cav3.2 mutation found in patients with autosomal dominant writer’s cramp, a specific type of focal dystonia. We had previously reported that the R481C missense mutation caused a gain of function effect when expressed in Cav3.2 (+ 26) by accelerating its recovery from inactivation. Here, we show that when the mutation is expressed in the short variant of the channel (− 26), we observe a significant increase in current density when compared to wild-type Cav3.2 (− 26) but the effect on the recovery from inactivation is lost. Our data add to growing evidence that the functional expression of calcium channel mutations depends on which splice variant is being examined.

Testing angular velocity as a new metric for metabolic demands of slow-moving marine fauna: a case study with Giant spider conchs Lambis truncata

Background Quantifying metabolic rate in free-living animals is invaluable in understanding the costs of behaviour and movement for individuals and communities. Dynamic body acceleration (DBA) metrics, such as vectoral DBA (VeDBA), are commonly used as proxies for the energy expenditure of movement but are of limited applicability for slow-moving species. It has recently been suggested that metrics based on angular velocity might be better suited to characterise their energetics. We investigated whether a novel metric—the ‘Rate of change of Rotational Movement (RocRM)’, calculated from the vectoral sum of change in the pitch, roll and yaw/heading axes over a given length of time, is a suitable proxy for energy expenditure. Results We found that RocRM can be used as an alternative energy expenditure proxy in a slow-moving benthic invertebrate. Eleven Giant spider conchs Lambis truncata (collected in the Red Sea) were instrumented with multiple channel (Daily Diary) tags and kept in sealed chambers for 5 h while their oxygen consumption, V̇O2, was measured. We found RocRM to be positively correlated with V̇O2, this relationship being affected by the time-step (i.e. the range of the calculated differential) of the RocRM. Time steps of 1, 5, 10 and 60 s yielded an explained variability of between 15 and 31%. The relationship between V̇O2 and VeDBA was not statistically significant, suggesting RocRM to provide more accurate estimations of metabolic rates in L. truncata. Conclusions RocRM proved to be a statistically significant predictor of V̇O2 where VeDBA did not, validating the approach of using angular-based metrics over dynamic movement-based ones for slower moving animals. Further work is required to validate the use of RocRM for other species, particularly in animals with minimally dynamic movement, to better understand energetic costs of whole ecosystems. Unexplained variability in the models might be a consequence of the methodology used, but also likely a result of conch activity that does not manifest in movement of the shell. Additionally, density plots of mean RocRM at each time-step suggest differences in movement scales, which may collectively be useful as a species fingerprint of movement going forward.

Multiple Channel Electrocardiogram QRS Detection by Temporal Pattern Search

A highly constrained temporal pattern search based multiple channel heartbeat detector (TEPS) is described. TEPS generates sequences of peaks and statistically scores them according to: 1) peak time coherence across channels; 2) peak prominence; 3) temporal regularity; and 4) number of skipped beats. TEPS was tested on 31 records of three channel capacitive electrode data from the UnoViS automobile database. TEPS showed a sensitivity (SE) of 91.3% and a false discovery rate (FDR) of 3.0% compared to an SE and FDR of 75.3% and 65.0% respectively for a conventional single channel detector (OSEA) applied separately to the three channels. The peak matching window was 30ms. The percentage of 5 second segments with average heart rates within 5 beats/minute of reference was also measured. In 6 of the 31 records, the TEPS percentage was at least 30% greater than that of OSEA. TEPS was also applied to synthetic data comprising a known signal corrupted with calibrated amounts of noise. At a fixed SE of 85%, increasing the number of channels from one to two resulted in an improvement of approximately 5dB in noise resistance, while increasing the number of channels from two to four resulted in an improvement of approximately 3dB in noise resistance. The quantification of noise resistance as a function of the number of channels could help guide the development of wearable electrocardiogram monitors.