Service Delivery, State Legitimacy and Conflict in Arab Countries: Exploring the Key Linkages Using a Social Policy Perspective

This paper addresses the question of how service delivery (SD) affects state legitimacy (SL) and conflict (C) in the Middle East and North Africa (MENA) region, drawing particularly on frameworks that move beyond a state-centric approach. Focusing on the majority-Arab countries of MENA, the paper aims to: (1) offer a preliminary explanation of the distinctiveness of this region in light of some of the main findings of the introductory paper by the lead guest editor Timo Kivimäki and (2) explore the potential of a social policy perspective in explaining the relationship between SD, SL and C. This is achieved by combining research insights acquired through extensive qualitative social policy research in the MENA region with a re-reading of the existing literature on SD, SL and C. To support a comprehensive re-examination of the issues at hand, the paper also draws on the 5th Wave of the Arab Barometer micro-level survey (ABS) on Arab citizen perceptions of socio-economic conditions in their countries and macro-level social welfare expenditure data from the World Bank World Development Indicators (WDI). By bringing insights from the social policy literature on the MENA region into conversation with broader research on the relationship between SD, SL and C, we identify several distinctive features of service delivery in the MENA context and examine their implications for state legitimacy and conflict.

The Politics of Women's Presence on High Courts: Bias and the Conditional Nature of Cultivating Legitimacy

While we know that women's presence in the legislature positively impacts how citizens view the institution, little is known about the impact of women's presence on the legitimacy of high courts. We argue that despite differences in public expectations for courts, women's presence on the high court does impact citizen perceptions of legitimacy. However, this effect is dependent on both the level and the type of bias held by citizens. That is, when a person feels hostile bias toward women, the bias disrupts the potential legitimacy that the court could gain. On the other hand, we argue that benevolent sexism does not trigger any change in how citizens view the high court in a democracy. Using evidence from an experiment, we find that the presence of women on the high court has a strong positive impact on citizen perceptions of court legitimacy, though not among those with hostile gender bias.

The cultural origins of institutional trust: The case of the European Central Bank

Does culture have a causal effect on institutional trust? We answer this question by assessing the non-economic determinants of public trust in the European Central Bank. To analyse institutional trust, we employ a novel dataset of citizen perceptions and knowledge about the European Central Bank. Cultural traits are measured by indicators of social trust at the level of Euro area sub-national regions. We show that individuals living in regions with lower social trust systematically exhibit less trust in the European Central Bank. An instrumental variable approach based on historical variables of education and political institutions supports a causal interpretation of our findings. These results are robust across different model specifications and measures of trust.

The Elite–Citizen Gap in International Organization Legitimacy

Scholars and policy makers debate whether elites and citizens hold different views of the legitimacy of international organizations (IOs). Until now, sparse data has limited our ability to establish such gaps and to formulate theories for explaining them. This article offers the first systematic comparative analysis of elite and citizen perceptions of the legitimacy of IOs. It examines legitimacy beliefs toward six key IOs, drawing on uniquely coordinated survey evidence from Brazil, Germany, the Philippines, Russia, and the United States. We find a notable elite–citizen gap for all six IOs, four of the five countries, and all of six different elite types. Developing an individual-level approach to legitimacy beliefs, we argue that this gap is driven by systematic differences between elites and citizens in characteristics that matter for attitudes toward IOs. Our findings suggest that deep-seated differences between elites and general publics may present major challenges for democratic and effective international cooperation.

Gender and Justification in Political Scandal

Scandals are an unfortunate, but important, part of the political world. We examine how citizen perceptions of politicians involved in scandals are conditional upon two important factors: the politician’s gender and their decision to provide a justification for the scandal. Using experimental evidence, we find that justification of a scandal increases perceptions of competence for politicians, regardless of gender, but only increases perceptions of likability for women. We find, additionally, that the effect of gender is conditional on political ideology: liberals generally feel more positive toward a woman involved in a scandal, while no difference emerges for conservatives.

Citizen Perceptions of Fake News in Spain: Socioeconomic, Demographic, and Ideological Differences

Although the phenomenon of disinformation and, specifically, fake news has become especially serious and problematic, this phenomenon has not been widely addressed in academia from the perspective of consumers, who play a relevant role in the spread of this content. For that reason, the present study focuses on determining how this phenomenon is perceived by citizens, as the strategies to counteract fake news are affected by such opinions. Thus, the main objective of this study was to identify in which media the perception and experience of fake news is greatest and thus determine what platforms should be focused on to counteract this phenomenon. A survey was conducted in October 2020, among the Spanish adult population and was completed by a total of 423 people (with 421 valid answers). Among its main findings, this study determined that social media platforms are the type of media in which the greatest amount of fake news is perceived, which confirms the suggestions of previous studies. Furthermore, the experienced presence of fake news seems to be primarily affected by age and gender, as there was a higher level of skepticism observed among young people and women. Additionally, the use of media seems to be positively correlated with the perceived and experienced presence of fake news.

Symbolic Representation, Expectancy Disconfirmation, and Citizen Complaints Against Police

The theory of symbolic representation expects that citizens will view the actions of government as more legitimate when administrators share their characteristics. Although there is support for this assertion in some service areas, the evidence in policing is mixed. We draw on Expectancy Disconfirmation Theory to develop the expectation that policing is an area where we may be unlikely to see a positive relationship between representation and positive citizen perceptions of government officials. We test this expectation in an individual-level analysis of citizen complaints against police from four American cities between 2014 and 2017. The results suggest that, all else equal, complaints against Black officers are as or more likely to be filed by Black citizens than by citizens of other races. We conclude with a discussion of the implications of these results for both the study of representative bureaucracy and for the management of police citizen interactions.