Corporate social responsibility disclosures and reputation risk management post the banking royal commission: a study of the big four banks

Purpose This study aims to explore the use of corporate social responsibility (CSR) disclosures by the “Big Four” Australian banks post the banking royal commission (BRC) to manage their reputational risk. Design/methodology/approach This paper uses a case study approach through a thematic analysis of the Big Four banks’ annual and sustainability reports and uses reputation risk management (RRM) as a conceptual lens to explore the image restoration strategies used by these banks. Findings The study finds that a corrective action strategy was disclosed extensively by all four banks whereby each bank outlined the actions that they were undertaking to correct the deficiencies identified by the BRC. However, the impact of these proposed actions was tampered by the fact that each bank sought to use strategies to reduce the offensiveness of their misdemeanours. It is argued that while disclosure on corrective actions and compensation is useful, an emphasis on reducing offensiveness of actions impacts the effectiveness of banks’ responses and their acceptance of full responsibility for their actions. Research limitations/implications This paper applies the RRM perspective to a recent reputation damaging event, thereby expanding the literature on image restoration strategies used by companies during major incidents. Practical implications This study provides useful insights in relation to the approaches used to manage the reputational risk arising from the BRC. It provides insights into the credibility of information disclosed post an incident and has potential implications for the assurance of such information. Social implications Given the critical importance of the banking industry to modern society, misconduct in this sector needs a closer examination, requiring a greater need for responsibility from its key players. Originality/value This study extends the applicability of the RRM perspective to a social incident and highlights that it is reputation, rather than legitimacy, that is critical when organisations in an industry face extensive public scrutiny. A thematic analysis approach adds value to the methods used for analysing CSR disclosures.

Evaporated Responsibility: The Collapse of the West Gate Bridge in Melbourne on 15 October 1970

On 15 October 1970, at 11:50AM, part of the West Gate Bridge in Melbourne, span 10-11 of 367 feet length, disintegrated and triggered the collapse of the bridge. Thirty-five men were killed in the disaster. The bridge was still under construction, all those killed were workers or engineers employed on the construction site. The investigation of a Royal Commission revealed a mismatch between an ambitious structural design of the bridge plus an unconventional method of erection and a fragmented, conflict-ridden construction management whose detrimental effects remained unchecked by public authorities. Regulatory powers and enforcement competence had been delegated to a QUANGO—a quasi-non-governmental organization—which diluted responsibility structures and decisively weakened the coordination and control capacity of the agency.

Erosion of Professional Integrity: The Collapse of the Canterbury TV Building in Christchurch on 22 February 2011

From 4 September 2010 on, a series of earthquakes shattered New Zealand for more than one year the most devastating of which caused the Canterbury TV (CTV) building in downtown Christchurch to collapse on 22 February 2011. One hundred and fifteen people were killed. A Royal Commission found out that, in 1986, the Christchurch City Council (CCC) had granted a building permit despite concerns about structural design issues. Moreover, the authority did not insist on structural analyses of the building after the initial earthquake of 4 September 2010. Thorough investigations after the disaster of 22 February 2011 revealed that the early concerns about insufficient joints between floors and shear walls had been entirely justified since the failure of the joints, according to all likelihood, had triggered the collapse of the building.

Institutional listening in deliberative democracy: Towards a deliberative logic of transmission

This article explores the role of institutional listening in deliberative democracy, focusing particularly on its contribution to the transmission process between the public sphere and formal institutions. We critique existing accounts of transmission for prioritizing voice over listening and for remaining constrained by an ‘aggregative logic’ of the flow of ideas and voices in a democracy. We argue that formal institutions have a crucial role to play in ensuring transmission operates according to a more deliberative logic. To substantiate this argument, we focus on two recent examples of institutional listening in two different democracies: Australia’s Royal Commission into Institutional Responses to Child Sexual Abuse and the United States’ Senate Judiciary Committee’s confirmation hearing for Supreme Court nominee, Brett Kavanaugh. These cases show that institutional listening can take different forms; it can be purposefully designed or incidental, and it can contribute to the realization of deliberative democracy in various ways. Specifically, institutional listening can help enhance the credibility and visibility of minority groups and perspectives while also empowering these groups to better hold formal political institutions accountable. In these ways, institutional listening helps transmission operate according to a more deliberative logic.

Using a Complex Network Methodology to Track, Evaluate, and Transform Fundamental Care

In this study, we drew on methods originating in complex adaptive systems and social network analysis to develop a novel way to quantify fundamental care. Data were obtained from a public statement from the Australian Royal Commission into Aged Care Quality and Safety. Results support the importance of using a systemic approach to assess the multiple dimensions of the fundamentals of care. Our method allows measurement of the problem within its system, providing a detailed quantification of care events and identifying excellence and improvement opportunities. We illustrate the strengths of this approach using principal component analysis and heat mapping. The application of the proposed methodology in healthcare decision-making, planning, and quality improvement is discussed.

Media Regionalism as a Historical Feature of Quebec Mass Media

The current issue of information access for different nations within one state is examined. The media of Quebec, the only francophone province of Canada, give us a clear example. However, Russian scholars almost disregard this domain. Therefore, the research is based on the Canadian works (M. Brunet, A. Beaulieu and J. Hamelin, W.H. Kesterton) in French and in English. The Royal Commission on Newspapers Report (1981), which described two separate media systems (French media and English media), was used as well. The focus is on the Franco-Canadian national problem and its influence on Quebec media historic evolution. This process moves from bilingual editions (two first newspapers were published in French and in English simultaneously) to modern monolingual media system. Through comparative analysis, the relationship between media bilingualism and media monolingualism in Quebec of 18-21st centuries is examined. Quebecs modern information politics can be defined as media regionalism (French language and specific Quebec content). Media regionalisms object is to resist federal doctrine one country - one nation with two languages, the base of Official Language Act (1969). As a result, the absence of traditional federal official media bilingualism in Quebec, which tries to save its national heritage by media regionalism, was discovered.

Conversations from the Coalface: Positive Asymmetry and the Culture of Silence that Surrounds the Pike River Mine Tragedy

<p>Charles Perrow (1999) once famously noted ‘Where body counting replaces social and cultural values and excludes us from participating in decisions about the risks that a few have decided the many cannot do without, the issue is not risk, but power.’ This dissertation explores positive asymmetry (Cerulo 2006) and the culture of silence that surrounds Pike River Mine disaster that killed 29 men on the West Coast of Aotearoa/New Zealand on 19 November 2010. This asymmetry involves habitual ways of thinking and behaving which increase the propensity to ignore an approaching worst case scenario in order to meet intended outcomes. Increasingly lauded in ‘get rich quick’ cultures, positive asymmetry can be lethal in mining and other hazardous workplaces where there is pressure to meet demands of the market that override pre-existing flaws in systems and culture, and it is often accompanied by practices of eclipsing (acts of banishing, physical seclusion, shunning) clouding (impressionism, shadowing) and recasting (rhetorical, prescriptive behaviours). There is a culture of silence that accompanies this cognitive symmetry in relation to the case of Pike River Mine which existed from its early development and continues years after the fatalities in a culture of socially organised denial; which is one in which there is a collective distancing among individuals due to norms of emotion, conversation and attention (Norgaard 2011). What happened at Pike River Mine was not the result of an attention deficit model. There was plenty of information. The mine had some good safety systems. They were not utilised. So what was going on? In this thesis, I look to the James Reason Model of Accident Causation used before the Royal Commission of Inquiry into the disaster and argue that although this does well to describe risk and to illustrate accident causation as a failure of organizational systems, it cannot as a structural model possibly describe the cultural logic and power dynamics which lay beneath the competition driving decision-makers within these systems. Pike River Mine was a case of deliberate risk and hibernating beneath that risk was (and still can be) a base of unchecked power. It follows that any ‘errortolerant’ systems we design for safer workplaces will only work insofar as there is an ‘error-intolerant culture’ inside the industry. Pike River Mine was not an isolated incident and if we fail to look to the power that lay behind that deliberate risk taking, there will be more ‘Pikes’ to come. There exists a triple helix to this tragedy consisting of power, risk and asymmetry. In practising vigilance, we need to look to the junction of these three, for therein lies the perfect storm of conditions for future human tragedy and financial disaster in whichever industry chooses to practice it.</p>

Conversations from the Coalface: Positive Asymmetry and the Culture of Silence that Surrounds the Pike River Mine Tragedy

<p>Charles Perrow (1999) once famously noted ‘Where body counting replaces social and cultural values and excludes us from participating in decisions about the risks that a few have decided the many cannot do without, the issue is not risk, but power.’ This dissertation explores positive asymmetry (Cerulo 2006) and the culture of silence that surrounds Pike River Mine disaster that killed 29 men on the West Coast of Aotearoa/New Zealand on 19 November 2010. This asymmetry involves habitual ways of thinking and behaving which increase the propensity to ignore an approaching worst case scenario in order to meet intended outcomes. Increasingly lauded in ‘get rich quick’ cultures, positive asymmetry can be lethal in mining and other hazardous workplaces where there is pressure to meet demands of the market that override pre-existing flaws in systems and culture, and it is often accompanied by practices of eclipsing (acts of banishing, physical seclusion, shunning) clouding (impressionism, shadowing) and recasting (rhetorical, prescriptive behaviours). There is a culture of silence that accompanies this cognitive symmetry in relation to the case of Pike River Mine which existed from its early development and continues years after the fatalities in a culture of socially organised denial; which is one in which there is a collective distancing among individuals due to norms of emotion, conversation and attention (Norgaard 2011). What happened at Pike River Mine was not the result of an attention deficit model. There was plenty of information. The mine had some good safety systems. They were not utilised. So what was going on? In this thesis, I look to the James Reason Model of Accident Causation used before the Royal Commission of Inquiry into the disaster and argue that although this does well to describe risk and to illustrate accident causation as a failure of organizational systems, it cannot as a structural model possibly describe the cultural logic and power dynamics which lay beneath the competition driving decision-makers within these systems. Pike River Mine was a case of deliberate risk and hibernating beneath that risk was (and still can be) a base of unchecked power. It follows that any ‘errortolerant’ systems we design for safer workplaces will only work insofar as there is an ‘error-intolerant culture’ inside the industry. Pike River Mine was not an isolated incident and if we fail to look to the power that lay behind that deliberate risk taking, there will be more ‘Pikes’ to come. There exists a triple helix to this tragedy consisting of power, risk and asymmetry. In practising vigilance, we need to look to the junction of these three, for therein lies the perfect storm of conditions for future human tragedy and financial disaster in whichever industry chooses to practice it.</p>

Progressing Towards a Freer Market in Australian Residential Aged Care

The Royal Commission into Aged Care Quality and Safety has again focussed attention on the failings of the Australian aged care system. Residential aged care in Australia has become increasingly market-driven since the major reforms of 1997. The aims of increased marketisation include providing residents with greater choice, higher quality services, and increasing providers’ efficiency and innovation. However, marketisation is not meeting these aims, predominantly due to asymmetries of knowledge and power between residents and aged care providers. These asymmetries arise from inadequate provision of information, geographic disparities, urgency for care as needs arise acutely, and issues surrounding safety, including cultural safety. We propose a human rights framework, supported by responsive regulation, to overcome the failings of the current system and deliver an improved aged care system which is fit for purpose.

Deaths in custody in Australia 2020-21

The National Deaths in Custody Program has monitored the extent and nature of deaths occurring in prison, police custody and youth detention in Australia since 1980. The Australian Institute of Criminology has coordinated the program since its establishment in 1992, the result of a recommendation made the previous year by the Royal Commission into Aboriginal Deaths in Custody. In 2020–21 there were 82 deaths in custody: 66 in prison custody and 16 in police custody or custody-related operations. This report contains detailed information on these deaths and compares the findings with longer term trends.