On the Future of Business Process Engineering

In today's economy, chemical engineering must respond to the changing needs of the chemical process industry in order to meet market demands. The evolution of chemical engineering is necessary to remain competitive in global trade. The ability of chemical engineering to cope with managing complex systems met in scientific and technological problems is addressed in this paper. Chemical Engineering is vital for sustainability: to satisfy both the market requirements for specific end-use properties of products and the social and environmental constraints of industrial-scale processes. An integrated system approach of complex multidisciplinary, non-linear non-equilibrium processes and phenomena occurring on different length and time scales is required. This will be obtained due to breakthroughs in molecular modeling, scientific instrumentation and related signal processing and powerful computational tools. The future of chemical engineering can be summarized by four main objectives: (1) Increase productivity and selectivity through intensification of intelligent operations and a multiscale approach to processes control; (2) Design novel equipment based on scientific principles and new production methods: process intensification using multifunctional reactors and microengineering and microtechnology (3) Extend chemical engineering methodology to product design and engineering using the "triplet 3PE molecular Processes-Product-Process Engineering" approach; (4) Implement multiscale application of computational chemical engineering modeling and simulation to real-life situations from the molecular scale to the production scale.

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The concept of implementing a customer interaction system based on CRM Bitrix24

SHS Web of Conferences ◽

10.1051/shsconf/20219401022 ◽

2021 ◽

Vol 94 ◽

pp. 01022

Author(s):

Mariya Volik ◽

Maria Kovaleva ◽

Eleonora Khachaturova

Keyword(s):

Risk Management ◽

Business Process ◽

Economic Efficiency ◽

Business Processes ◽

Management Plan ◽

Risk Management Plan ◽

Implementation Project ◽

Customer Interaction ◽

Interaction System ◽

The Future

In modern conditions of digitalization, each company seeks to optimize the management of activities based on modern IT. With an increase in the number of trading companies, the more becomes acute problem of attracting and retaining customers. In order to improve the efficiency activity of the company, the leadership needs to optimize the business processes of interaction with customers. The purpose of this work is to study the company's activities for the development and implementation of software, analyze the business process of interaction with clients for its automation based on CRMBitrix24. The description of the investigated business process in the notations «as is» and «to be» showed that the automation of interaction with the company's customers has a number of advantages. In this regard, in the future, it is necessary to develop a Bitrix24 implementation project, a risk management plan and assessment of the economic efficiency of the project.

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Integrating Knowledge Management and Business Processes

Encyclopedia of Information Science and Technology, Fourth Edition ◽

10.4018/978-1-5225-2255-3.ch437 ◽

2018 ◽

pp. 5046-5055

Author(s):

John Steven Edwards

Keyword(s):

Knowledge Management ◽

Business Process ◽

Business Processes ◽

Types Of Knowledge ◽

Different Types ◽

The Future

In this article, first the different types of knowledge are outlined, then comes a discussion of various routes by which knowledge management has been implemented. A business process-based route, which enables people, processes and technology to fit together, is growing in popularity as the best way to deliver effective knowledge management that is integrated into what the organization does. Some examples of the business processes route in use are then given. Finally there is a look towards the future.

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