Comparing public and private hospital care service quality in Turkey

2006 ◽  
Vol 19 (2) ◽  
pp. 1-10 ◽  
Author(s):  
Tolga Taner ◽  
Jiju Antony
Keyword(s):  
Service Quality ◽  
Hospital Care ◽  
Private Hospital ◽  
Care Service ◽  
Public And Private

Public and Private Hospital Care Disparities of Ischemic Stroke in Mexico: Results from the Primer Registro Mexicano de Isquemia Cerebral (PREMIER) Study

2018 ◽  
Vol 27 (2) ◽  
pp. 445-453 ◽  
Author(s):  
José Luis Ruiz-Sandoval ◽  
María Eugenia Briseño-Godínez ◽  
Erwin Chiquete-Anaya ◽  
Antonio Arauz-Góngora ◽  
Rogelio Troyo-Sanromán ◽  
...  
Keyword(s):  
Ischemic Stroke ◽  
Hospital Care ◽  
Private Hospital ◽  
Public And Private

Does Perceived Service Quality Affect Patient Satisfaction?

2019 ◽  
Vol 3 (1) ◽  
pp. 45-57
Author(s):  
Afsana Akhtar ◽  
SSM Sadrul Huda ◽  
Segufta Dilshad
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Care Service ◽  
Health Care Service ◽  
Future Research ◽  
Private Hospitals ◽  
Public And Private ◽  
Perceived Service Quality ◽  
Public And Private Hospitals ◽  
The Impact

The healthcare industry is becoming highly competitive with an increasing number of private hospitals and clinics in Bangladesh. The general objective of this study is to evaluate the impact of assessment of different aspects of service quality on patient satisfaction considering the public and private hospitals and clinics of Dhaka, Bangladesh. The data was collected through a self-administered questionnaire. A purposive sampling method was used to identify the person who visited hospitals in the previous years' time. The sample size was 100. Both descriptive and inferential statistics were used. The results showed a positive relation between perceived service quality and patient satisfaction. According to this study, the two most important constructs of service quality that have an impact on customer satisfaction are interpersonal interactions and technical quality. The research also found a significant correlation among perceived health care service quality, patient satisfaction, and behavioural intention of the patient. Future research is recommended to test the hypothesis with larger sample.

scholarly journals THE INFLUENCE OF PATIENT-PERCEIVED SERVICE QUALITY AND BRAND TRUST ON WORD OF MOUTH

2020 ◽  
Vol 2 (2) ◽  
pp. 61
Author(s):  
Efendi Efendi ◽  
Maria Elizabeth
Keyword(s):  
Health Care ◽  
Service Quality ◽  
Customer Loyalty ◽  
Random Sampling ◽  
Word Of Mouth ◽  
Private Hospital ◽  
Care Service ◽  
Health Care Service ◽  
Stratified Random Sampling ◽  
Brand Trust

The health care service providers such as the hospitals are facing the challenges ofgaining customer loyalty. Health care service is a high involvement and high risk service.Therefore, brand trust can play an important role in influencing customer loyalty andword of mouth. This empirical research was conducted to find out the influence of servicequality on brand trust and word of mouth in a private hospital. The data were collectedusing a six-item Likert scale with closed questions. The dimensions of service qualityare reliability, assurance, tangibility, empathy, and responsiveness. Questionnaires weredistributed using stratified random sampling to 215 respondents who have had in-patientcare in a private hospital in Jakarta, St. Carolus Hospital. They were chosen because theywould have a more intensive interaction with the service provider and the facility duringtheir treatment. The sampling technique used is stratified random sampling method. Thedata were analyzed using the Structural Equation Modeling (LISREL). The result showedthat brand trust mediated the influence of service quality on word of mouth. The ability ofa hospital to build trust among its customers can influence its future performance throughpositive word of mouth.

Empirical Study On Attributes Leading To Satisfaction Among Bank Customer

2019 ◽  
Vol 118 (7) ◽  
pp. 101-110
Author(s):  
Ms.U.Sakthi Veeralakshmi ◽  
Dr.G. Venkatesan
Keyword(s):  
Service Quality ◽  
Behavioral Intention ◽  
Banking Sector ◽  
Positive Impact ◽  
Quality Performance ◽  
Public And Private ◽  
The Difference ◽  
The Individual ◽  
Private Banking ◽  
Service Gap

This research aims at measuring the service quality in public and private banking sector and identifying its relationship to customer satisfaction and behavioral intention. The study was conducted among 500 bank customers by using revised SERVQUAL instrument with 26 items. Behavioral intention of the customers was measured by using the behavioral intention battery. The researcher has used a seven point likert scaling to measure the expected and perceived service quality (performance) and the behavioral intention of the customer. The instrument was selected as the most reliable device to measure the difference-score conceptualization. It is used to evaluate service gap between expectation and perception of service quality. Modifications are made on the SERVQUAL instrument to make it specific to the Banking sector. Questions were added to the instrument like Seating space for waiting (Tangibility), Parking space in the Bank (Tangibility), Variety of products / schemes available (Tangibility), Banks sincere steps to handling Grievances of the customers (Responsiveness). The findings of the study revealed that the customer’s perception (performance) is lower than expectation of the service quality rendered by banks. Responsiveness and Assurance SQ dimensions were the most important dimensions in service quality scored less SQ gap. The study concluded that the individual service quality dimensions have a positive impact on Overall Satisfaction.

SERVICE QUALITY OF PUBLIC AND PRIVATE PHYSIOTHERAPY INSTITUTES: A COMPARATIVE STUDY IN LAHORE

2019 ◽  
Author(s):  
Roohi Abbas
Keyword(s):  
Physical Therapy ◽  
Service Quality ◽  
Cross Sectional Study ◽  
Quality Of Services ◽  
Sectional Study ◽  
Cross Sectional ◽  
Public And Private ◽  
Quality Dimensions ◽  
Service Quality Dimensions

Background: Ever since quality of services is gaining importance in every industry as it is the indicator of consumer/customer satisfaction, it is of utmost importance to measure service quality of educational institutes to determine the satisfaction of students. Thus, the study aimed to determine the important factors in service quality dimensions which contribute to the satisfaction of students. Methods: This was a Comparative Cross Sectional study in which final year department of physical therapy (DPT) students were included from three private and three public physiotherapy institutes. Results: The largest mean Positive Gap scores for Public Physiotherapy Institutes was 0.18 for accessibility and affordability 0.18. The largest negative mean gap score for Private Physiotherapy domain was “Accessibility and Affordability” found to be -1.96. Conclusion: Students were satisfied with service quality of private institutes in all domains except for the “Accessibility and Affordability” whereas, in Public Institutes largest negative quality gaps were found in “Empathy” and “Assurance”.

Sign in / Sign up

Export Citation Format

Share Document