High Performance Work Systems and Organizational Outcomes: The Mediating Role of Information Quality

ILR Review ◽  
2003 ◽  
Vol 56 (4) ◽  
pp. 590-605 ◽  
Author(s):  
Gil A. Preuss
Keyword(s):  
Decision Making ◽  
High Performance ◽  
Information Quality ◽  
Knowledge Work ◽  
Care Hospital ◽  
Quality Of Information ◽  
Work Systems ◽  
High Performance Work Systems ◽  
Performance Quality

Using data on registered nurses and nursing assistants in 50 acute-care hospital units, the author explores the relationships among high performance work systems, information quality, and performance quality within a context shaped by equivocal information—information that can be interpreted in multiple and sometimes conflicting ways. He finds that the quality of information available for decision-making, which largely depends on the interpretative skills of the workers who are exposed to important equivocal information, partially mediates how employee knowledge, work design, and total quality management systems affect organizational performance (which is measured as the inverse of medication error incidence). Providing employees with extensive relevant knowledge and enabling them to use their skills during even seemingly routine tasks improves the effective quality of information they bring to decision-making, and thereby promotes high performance quality.

scholarly journals Do multidisciplinary cancer care teams suffer decision-making fatigue: an observational, longitudinal team improvement study

BMJ Open ◽  
2019 ◽  
Vol 9 (5) ◽  
pp. e027303 ◽  
Author(s):  
Tayana Soukup ◽  
Tasha A K Gandamihardja ◽  
Sue McInerney ◽  
James S A Green ◽  
Nick Sevdalis
Keyword(s):  
Decision Making ◽  
Cancer Care ◽  
Information Quality ◽  
Primary Outcome ◽  
Audit And Feedback ◽  
Case Review ◽  
Quality Of Information ◽  
High Workload ◽  
Assess Quality

ObjectiveThe objective of this study was to examine effectiveness of codesigned quality-improving interventions with a multidisciplinary team (MDT) with high workload and prolonged meetings to ascertain: (1) presence and impact of decision-making (DM) fatigue on team performance in the weekly MDT meeting and (2) impact of a short meeting break as a countermeasure of DM fatigue.Design and interventionsThis is a longitudinal multiphase study with a codesigned intervention bundle assessed within team audit and feedback cycles. The interventions comprised short meeting breaks, as well as change of room layout and appointing a meeting chair.Setting and participantsA breast cancer MDT with 15 members was recruited between 2013 and 2015 from a teaching hospital of the London (UK) metropolitan area.MeasuresA validated observational tool (Metric for the Observation of Decision-making) was used by trained raters to assess quality of DM during 1335 patient reviews. The tool scores quality of information and team contributions to reviews by individual disciplines (Likert-based scores), which represent our two primary outcome measures.ResultsData were analysed using multivariate analysis of variance. DM fatigue was present in the MDT meetings: quality of information (M=16.36 to M=15.10) and contribution scores (M=27.67 to M=21.52) declined from first to second half of meetings at baseline. Of the improvement bundle, we found breaks reduced the effect of fatigue: following introduction of breaks (but not other interventions) information quality remained stable between first and second half of meetings (M=16.00 to M=15.94), and contributions to team DM improved overall (M=17.66 to M=19.85).ConclusionQuality of cancer team DM is affected by fatigue due to sequential case review over often prolonged periods of time. This detrimental effect can be reversed by introducing a break in the middle of the meeting. The study offers a methodology based on ‘team audit and feedback’ principle for codesigning interventions to improve teamwork in cancer care.

scholarly journals Partnership, high performance work systems and quality of working life

2008 ◽  
Vol 23 (3) ◽  
pp. 151-166 ◽  
Author(s):  
Andy Danford ◽  
Mike Richardson ◽  
Paul Stewart ◽  
Stephanie Tailby ◽  
Martin Upchurch
Keyword(s):  
High Performance ◽  
Working Life ◽  
Quality Of Working Life ◽  
Work Systems ◽  
High Performance Work Systems

scholarly journals Effects of High-Performance Work Systems (HPWS) on Hospitality Employees’ Outcomes through Their Organizational Commitment, Motivation, and Job Satisfaction

2021 ◽  
Vol 13 (6) ◽  
pp. 3226
Author(s):  
Daniel Dorta-Afonso ◽  
Manuel González-de-la-Rosa ◽  
Francisco J. García-Rodríguez ◽  
Laura Romero-Domínguez
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Job Performance ◽  
High Performance ◽  
Well Being ◽  
Black Box ◽  
Work Systems ◽  
High Performance Work Systems ◽  
Attitudes And Behaviors

The purpose of this research is to examine the underlying mechanisms inside the so-called black box that relate high performance work systems (HPWS) with employees’ well-being and job performance in hospitality. We surveyed a sample of 494 hotel workers to test a research model that related the following variables: HPWS, organizational commitment, motivation, job satisfaction, quality of life (QoL), and individual job performance. Structural equation modelling, namely through PLS-SEM, was conducted. We confirmed that HPWS directly influence employees’ motivation, organizational commitment, job satisfaction, and QoL. Additionally, workers’ motivation and organizational commitment positively influence job satisfaction, which, in turn, enhances workers’ QoL. Moreover, job satisfaction and quality of life significantly predicted individual job performance. This study contributes to unlocking the so-called black box relating HPWS with job outcomes as well as to the growing body of research that relates employees’ well-being with performance. From a managerial point of view, hospitality firms should prioritize investment in HPWS, as its design and implementation affects employees’ attitudes and behaviors. Future lines of research should consider bundles of practices instead of the whole HPWS effects on employees’ attitudes and behaviors.

scholarly journals Do multidisciplinary cancer care teams suffer decision-making fatigue? An observational, longitudinal team improvement study

2019 ◽  
Author(s):  
Tayana Soukup ◽  
Tasha Gandamihardja ◽  
Nick Sevdalis ◽  
James Green
Keyword(s):  
Decision Making ◽  
Cancer Care ◽  
Information Quality ◽  
Primary Outcome ◽  
Audit And Feedback ◽  
Case Review ◽  
Quality Of Information ◽  
High Workload ◽  
Assess Quality

Objective: The objective of this study was to examine effectiveness of co-designed quality-improving interventions with a multidisciplinary team (MDT) with high workload and prolonged meetings to ascertain: (1) presence and impact of decision-making (DM) fatigue on team performance in the weekly MDT meeting, and (2) impact of a short meeting break as a countermeasure of DM fatigue.Design and interventions: This is a longitudinal multiphase study with a co-designed intervention bundle assessed within team audit and feedback cycles. The interventions comprised short meeting breaks, as well as change of room layout and appointing a meeting chair.Setting and participants: A breast cancer MDT with 15 members was recruited between 2013 and 2015 from a teaching hospital of the London (UK) metropolitan area. Measures: A validated observational tool (Metric for the Observation of Decision-making, MDT-MODe) was used by trained raters to assess quality of DM during 1,335 patient-reviews. The tool scores quality of information and team contributions to reviews by individual disciplines (Likert-based scores), which represent our two primary outcome measures. Results: Data were analysed using multivariate analysis of variance. DM fatigue was present in the MDT meetings: quality of information (M=16.36 to M=15.10) and contribution scores (M=27.67 to M=21.52) declined from 1st to 2nd half of meetings at baseline. Of the improvement bundle, we found breaks reduced the effect of fatigue: following introduction of breaks (but not other interventions) information quality remained stable between 1st and 2nd half of meetings (M=16.00 to M=15.94), and contributions to team DM improved overall (M=17.66 to M=19.85). Conclusion: Quality of cancer team DM is affected by fatigue due to sequential case-review over often prolonged periods of time. This detrimental effect can be reversed by introducing a break in the middle of the meeting. The study offers a methodology based on ‘team audit and feedback’ principle for co-designing interventions to improve teamwork in cancer care.

PENGARUH KUALITAS INFORMASI DAN KUALITAS LAYANAN TERHADAP SIKAP DALAM PENGGUNAAN SISTEM APLIKASI DENGAN KEMUDAHAN PENGGUNAAN SEBAGAI VARIABEL INTERVENING PADA JASA TRANSPORTASI ONLINE (GOJEK) DI YOGYAKARTA

2019 ◽  
Vol 27 (2) ◽  
pp. 119-133
Author(s):  
Putri Aprilia Isnaini ◽  
Ida Bagus Nyoman Udayana
Keyword(s):  
Social Media ◽  
Quality Of Service ◽  
Information Quality ◽  
Sampling Technique ◽  
Ease Of Use ◽  
Quality Of Services ◽  
Quality Of Information ◽  
Transportation Services ◽  
Application Systems

This writing is done to determine the effect of information quality and service quality on attitudes in the use of application systems with the ease of use of the system as an intervining variable in online transportation services (gojek) in Yogyakarta. The sample in this study is customers who use online motorcycle transportation services in Yogyakarta. The sampling technique uses accidental sampling technique. Data collection is done by distributing online questionnaires through the Goegle form and distributed with social media such as WhatsApp and Instagram on a 1-4 scale to measure 4 indicators. The results of this study show 1) the quality of information affects the ease of use, 2) the quality of service affects the ease of use, 3) the quality of information influences attitudes in use, 4) the quality of services does not affect attitudes in use, and 5) ease of use attitude in use.

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