Public Service Motivation in a Work Group: Role of Ethical Climate and Servant Leadership

2018 ◽  
Vol 48 (2) ◽  
pp. 203-225 ◽  
Author(s):  
Dong Chul Shim ◽  
Hyun Hee Park
Keyword(s):  
Servant Leadership ◽  
Public Service ◽  
Structural Equation ◽  
Ethical Climate ◽  
Structural Equation Models ◽  
Work Group ◽  
Public Service Motivation ◽  
Government Employees ◽  
Individual Level ◽  
The Individual

The current study attempts to examine Perry’s assertion that the public service motivation (PSM) of government employees may be influenced by the logic of appropriateness. Based on a survey of 596 Korean local government employees in 110 work groups, this study investigated the associations between ethical climate, servant leadership, and PSM. Multilevel structural equation models (SEM) were employed. At the individual level, ethical climate (i.e., efficiency, rule/law, independence) was significantly associated with PSM. However, at the work group level, ethical climate did not demonstrate a significant association with PSM. In addition, this study found that servant leadership is effective in helping government employees develop PSM at both the individual and work group levels.

Ethical Climate and Whistleblowing Intentions: Testing the Mediating Roles of Public Service Motivation and Psychological Safety Among Local Government Employees

2020 ◽  
pp. 009102602094454
Author(s):  
Wisanupong Potipiroon ◽  
Achakorn Wongpreedee
Keyword(s):  
Local Government ◽  
Public Service ◽  
Local Governments ◽  
Ethical Climate ◽  
Psychological Safety ◽  
Public Service Motivation ◽  
Government Employees ◽  
Mediating Role ◽  
The Individual

Local governments in several developing countries are plagued with corruption. This study draws attention to the role of organizational ethical climate in promoting whistleblowing intentions among local government employees and asks whether public service motivation (PSM) and perceptions of psychological safety mediate this relationship. Based on survey data of 365 employees in 40 local governments in Thailand, our multilevel analysis confirms that the relationships between ethical climate and internal and external whistleblowing intentions were indirect. In particular, psychological safety was found to play a mediating role at both the individual and organizational levels of analysis, whereas the mediating role of PSM was observed only at the individual level. The findings also revealed the presence of “collective PSM” at the organizational level, which in turn helped to facilitate external whistleblowing intentions. This research unveils the importance of individual- and organization-level factors in the whistleblowing decision-making process.

Perceived marketization in Poland: Translating key concepts of institutional anomie theory to the micro level

2021 ◽  
pp. 147737082199685
Author(s):  
Jacek Bieliński ◽  
Andreas Hövermann
Keyword(s):  
Structural Equation ◽  
Structural Equation Models ◽  
Social Institutions ◽  
Institutional Anomie Theory ◽  
Individual Level ◽  
Anomie Theory ◽  
Representative Random Sample ◽  
Order Factor ◽  
Micro Level ◽  
The Individual

Institutional anomie theory (IAT) describes the potentially criminogenic impact of economically dominated social institutions. Although originally cast at the macro level of society, more efforts have emerged lately to capture the IAT framework on the individual level, resulting in a need for appropriate measures representing the presumed marketization processes. Our study addresses this need by offering a theoretically derived, comprehensive measure of the individual-level instantiation of an anomic culture depicted in IAT, that is, ‘marketized mentality’. Structural equation models testing for the single higher-order factor marketized mentality are calculated with a representative random sample of Poland’s population. Finally, the implications and limitations resulting from the analyses are discussed.

Public service motivation and willingness to collaborate

2014 ◽  
Vol 2 (1) ◽  
pp. 80-95 ◽  
Author(s):  
Heather Getha-Taylor ◽  
Alexa Haddock-Bigwarfe
Keyword(s):  
Homeland Security ◽  
Public Service ◽  
Public Service Motivation ◽  
The Body ◽  
Organizational Level ◽  
Cross Sectional ◽  
Content Type ◽  
Individual Level ◽  
Original Survey ◽  
The Individual

Purpose – The purpose of this paper is to examine public service motivation (PSM) and the connection with collaborative attitudes among a sample of homeland security actors representing the public, private, and nonprofit sectors. Design/methodology/approach – This study examines relationships between measures of PSM and collaboration using original survey data and hierarchical multiple regression. Findings – Findings reveal strong positive relationships between PSM measures and attitudes toward collaboration at the individual and organizational level. Research limitations/implications – Survey results are cross-sectional and are from respondents participating in a single state's homeland security summit. Practical implications – It is expected that results can be used to enhance collaboration at the individual and organizational levels. At the organizational level, results can be used for matching individuals with collaborative opportunities. At the individual level, results can be used for enhanced self-reflection and effectiveness purposes. Originality/value – This study provides insights on the relationship between PSM measures and collaborative attitudes. The research contributes to the body of scholarly work connecting PSM and correlates of interest.

The Effect of Public Service Motivation at Individual, Group, and Organisational Levels of Citizenship Behaviour

2020 ◽  
Vol 33 (1) ◽  
pp. 39-58
Author(s):  
Kuo-Tai Cheng ◽  
Yuan-Chieh Chang ◽  
Changyen Lee
Keyword(s):  
Public Service ◽  
Organizational Citizenship Behavior ◽  
Large Scale ◽  
Public Service Motivation ◽  
Employee Attitudes ◽  
Public Utility ◽  
Citizenship Behavior ◽  
Perceived Effectiveness ◽  
Individual Level ◽  
The Individual

This study conceptualizes and empirically investigates how dimensions of public service motivation affect perceived citizenship behaviour in the context of government-owned utilities. This study used a large-scale questionnaire survey from four utility sectors in Taiwan (N = 1,087). The emergent model suggests that compassion (COM) and self-sacrifice (SS) affect the perceived effectiveness of individual-level Organizational Citizenship Behavior (OCB). Commitment to the Public Interest (CPI) and Attraction to Public Policy making (APP) affect perceived effectiveness of OCB at the group and organisational levels, respectively. The results support the expected contribution of OCB, from the individual to the group levels, and from the group level to the organisational level. Public utility managers should strive to improve employee attitudes and motivation towards greater levels of OCB.

Innovative Behavior in Public Sector Services Public Service Motivation and Private Sector Experience

2020 ◽  
Vol 35 (3) ◽  
pp. 67-86
Author(s):  
Jonghwan Eun
Keyword(s):  
Public Sector ◽  
Private Sector ◽  
Public Service ◽  
Public Organizations ◽  
Public Service Motivation ◽  
Innovative Behavior ◽  
Public And Private ◽  
Individual Level ◽  
The Public ◽  
The Individual

The demand for innovation in public organizations is increasing. In this study, I explore factors that contribute to the innovative behavior of civil servants at the individual level. The theoretical distinction between public and private organizations has long been a subject of debate, and certain characteristics of innovation in public organizations mimic innovation in the private sector, even though the purpose of innovation in public organizations is to secure public goods. In order to examine the innovative behavior of public employees who face such contradictory circumstances, I parameterized the characteristics of each sector, using whether or not the employee had worked in the private sector prior to entering the public service as the characteristic for the private sector and the effect of public service motivation on innovative behavior as the characteristic for the public sector and found that at the individual level, the two are not mutually exclusive.

Clarifying the Relationship Between Public Service Motivation and In-Role and Extra-Role Behaviors: The Relative Contributions of Person-Job and Person-Organization Fit

2015 ◽  
Vol 47 (6) ◽  
pp. 699-713 ◽  
Author(s):  
Nina Mari van Loon ◽  
Wouter Vandenabeele ◽  
Peter Leisink
Keyword(s):  
Public Service ◽  
Structural Equation ◽  
Individual Performance ◽  
Public Service Motivation ◽  
Equation Modeling ◽  
Role Behavior ◽  
The Individual ◽  
Person Organization Fit ◽  
The Relationship

A core proposition of public service motivation (PSM) theory is that PSM is positively related to individual performance. Some studies, however, suggest that this relationship is mediated by person-job or person-organization fit. This study aims to further clarify the relationship between PSM and performance by, first, studying the mediation role of both person-job and person-organization fits and, second, by investigating this mediation for both in-role and extra-role behavior. Whereas in-role behavior is aimed at the individual task, extra-role is aimed at helping colleagues. This difference may matter for the role of PSM and fit. To this end, we conducted structural equation modeling with bootstrapping on self-reported survey data from public employees ( n = 1,031). The analysis showed that person-job, but not person-organization fit, fully mediated the relationship between PSM and in-role behavior. The relationship with extra-role behavior was not mediated. The PSM-performance relationship may thus be more complex than previously envisioned, as both type of performance and person-job fit matter.

Public Service Motivation in Public Administrations

2020 ◽  
Author(s):  
Wouter Vandenabeele ◽  
Carina Schott
Keyword(s):  
Public Service ◽  
Social Institutions ◽  
Public Service Motivation ◽  
Interaction Patterns ◽  
Public Performance ◽  
Public Servants ◽  
Individual Level ◽  
Public Servant ◽  
The One ◽  
The Individual

Public service motivation (PSM) refers to an individual’s motivation to contribute to society. It relates to ideas about society, and about what public servants are and how they should behave, that have persisted for more than 2,500 years. Despite this heritage, PSM was only formally conceptualized in the 1990s. The concept of PSM has traditionally been linked to several beneficial outcomes, such as public performance and public servants’ satisfaction, but recently also to negative outcomes, such as burnout and rule-breaking. While PSM is an individual-level concept, the role of the social environment is crucial to understanding PSM. On the one hand, social institutions play an important role in creating individual-level PSM through socializing mechanisms. Institutions such as the family and workplace, and other structured value-based interaction patterns, correlate with the prevalence of individual PSM. On the other hand, to render outcomes, interaction with the environment—in terms of fit—is necessary, because PSM cannot exert influence outside a context where public values are prominent. As most research focuses on public servants in their work environment, this fit mostly entails a match of the individual public servant with the organization or the job. If this fit is lacking, little or no PSM occurs. Although PSM research was initially a theoretical and psychometric exercise, it is increasingly put to practical use.

Collective Efficacy and Organizational Commitment in an Italian City Hall

2009 ◽  
Vol 14 (4) ◽  
pp. 363-371 ◽  
Author(s):  
Laura Borgogni ◽  
Silvia Dello Russo ◽  
Laura Petitta ◽  
Gary P. Latham
Keyword(s):  
Organizational Commitment ◽  
Collective Efficacy ◽  
Structural Equation ◽  
Structural Equation Models ◽  
Practical Significance ◽  
City Hall ◽  
Italian City ◽  
Public Sector Managers ◽  
The Individual ◽  
Level Group

Employees (N = 170) of a City Hall in Italy were administered a questionnaire measuring collective efficacy (CE), perceptions of context (PoC), and organizational commitment (OC). Two facets of collective efficacy were identified, namely group and organizational. Structural equation models revealed that perceptions of top management display a stronger relationship with organizational collective efficacy, whereas employees’ perceptions of their colleagues and their direct superior are related to collective efficacy at the group level. Group collective efficacy had a stronger relationship with affective organizational commitment than did organizational collective efficacy. The theoretical significance of this study is in showing that CE is two-dimensional rather than unidimensional. The practical significance of this finding is that the PoC model provides a framework that public sector managers can use to increase the efficacy of the organization as a whole as well as the individual groups that compose it.

Public Service Motivation in Buffy the Vampire Slayer

Public Voices ◽  
2016 ◽  
Vol 12 (1) ◽  
pp. 67 ◽  
Author(s):  
Sharon Mastracci
Keyword(s):  
Popular Culture ◽  
Public Service ◽  
Public Service Motivation ◽  
Public Servants ◽  
Buffy The Vampire Slayer ◽  
The Public ◽  
American Popular Culture ◽  
Public Servant ◽  
Definition Of ◽  
The Individual

In this paper, the author examines public service as depicted in the television series Buffy the Vampire Slayer (BtVS). First, she shows how slaying meets the economist’s definition of a public good, using the BtVS episode “Flooded” (6.04). Second, she discusses public service motivation (PSM) to determine whether or not Buffy, a public servant, operates from a public service ethic. Relying on established measures and evidence from shooting scripts and episode transcripts, the author concludes Buffy is a public servant motivated by a public service ethic. In this way, BtVS informs scholarship on public service by broadening the concept of PSM beyond the public sector; prompting one to wonder whether it is located in a sector, an occupation, or in the individual. These conclusions allow the author to situate Buffy alongside other idealized public servants in American popular culture.

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