Shifting faces of the state: austerity, post-welfare and frontline work
This chapter presents the position of frontline workers in the UK welfare state who are tasked with caring for new migrant families. The chapter is underpinned by a theoretical discussion of the ‘relational state’ and conceptualisation of ‘the frontline’. It emphasises the importance of integrating the intimate space of the home into debate on relational encounters. The chapter presents the notion of ‘everyday discretion’ to describe the situated decisions that frontline workers had to make in the face of ethical dilemmas. These areas of discretion and uncertainty allowed sentiment to overtake rights and created individualised and fragile relationships of care. These decisions drew on and were justified through frontline workers’ own life histories, cultural discourses and their own understanding of performing the ‘good citizen’ within a post-welfare state. This chapter acknowledges that frontline workers themselves have multiple ‘roles’, including being mothers, and may also have experiences of migration or marginalisation that shaped how they ‘make up’ the state for Romanian Roma mothers. This chapter identifies the unexplored issues of race, migration background and citizenship status in discussions of class in relation to home inspectors and examines institutional factors in the power dynamics of the domestic visit.