scholarly journals FACTORS RELATING TO THE LEVEL OF PREGNANT WOMEN'S SATISFACTION USING ANC SERVICE

2021 ◽  
Vol 4 (3) ◽  
pp. 253
Author(s):  
Devvy Apriani ◽  
Tiyas Kusumaningrum
Keyword(s):  
Service Quality ◽  
Pregnant Women ◽  
Child Health Services ◽  
Satisfaction Level ◽  
Quality Service ◽  
Health Service Provider ◽  
Financing System ◽  
Cross Sectional ◽  
Important Indicator ◽  
A Value

AbstractBackground: Independent Midwifery Practice is a health service provider that has a significant contribution in providing mother and child health services. One important indicator in service is satisfaction. There are still many pregnant women who are not satisfied with the ANC services provided. The purpose of the study was to analyze factors related to satisfaction of pregnant women in using ANC services. Method: Cross sectional, with purposive sampling technique. The number of samples were 89 pregnant women who visited PMB in August - September 2019. The independent variables were maternal characteristics (age, parity, education, occupation), service quality, service facilities, and access (financing and distance systems). The dependent variable was the level of satisfaction. Data analysis used Somers'd Test and contingency coefficients. Results: Factors related to satisfaction level were service quality, service facilities and financing system with a value of p<α< 0.05 and factors not related to satisfaction level were age, education, parity, occupation and distance with a value of p>α>0.05. Conclusion: Good service, good facilities and the financing system used tend to produce high levels of satisfaction.  

TANGGAPAN WAJIB PAJAK TERHADAP KUALITAS PELAYANAN DILIHAT DARI TINGKAT KEPENTINGAN DAN KINERJA PADA KANTOR PELAYANAN PAJAK KOTA BOGOR

2018 ◽  
Vol 2 (01) ◽  
pp. 14
Author(s):  
Eddy Supardi
Keyword(s):  
Performance Analysis ◽  
Service Quality ◽  
Descriptive Analysis ◽  
Good Work ◽  
Satisfaction Level ◽  
Quality Service ◽  
Analysis Method ◽  
And Performance ◽  
Personal Tax

The Tax Payer obidience in fulfiling their taxation obligation will be influenced a lot by the satisfaction level toward the service fiscus. The aim of this observation is to know the response of Tax Payer toward service quality through importance and performance. The population which become the object of this observation is the personal Tax Payer registered in Bogor Tax Service Office and the number of respondents taken as the sample are 100 respondents with Slovin formula. The analysis method used is descriptive analysis and importance-performance analysis.   The result of this observation will be able to be used as one of the input to Bogor Tax Service Office in improving the quality service and for the following observation, especially those who take the same object as the observation in order to improve the quality service to the Tax Payer based on the service of its working way which is felt less. Otherwise it is important for The Tax Payer, maintaining the good work or balancing the service quality based on the working way which is evaluated less important by The Taxe Payer, but has been done reasonably well or very well by The Service Office

scholarly journals Barreras en la atención de la morbilidad materna en Yaxkukul, Yucatán, México

2019 ◽  
pp. 28-37
Author(s):  
Elsa RODRÍGUEZ-ANGULO ◽  
Marita SOLÍS-RIVERO ◽  
Ricardo OJEDA-RODRÍGUEZ ◽  
Guadalupe ANDUEZA-PECH
Keyword(s):  
Pregnant Women ◽  
Rural Health ◽  
Obstetric Care ◽  
Cross Sectional ◽  
Obstetric Emergency ◽  
A Value ◽  
Rural Health Center ◽  
Quality Of Obstetric Care ◽  
Three Delays

Objectives. Identify the barriers that cause delays in the route of obstetric care in pregnant women of Yaxkukul, Yucatán, from January 2016 to May 2018. Methodology. Observational, descriptive, cross-sectional and retrospective study. Pregnant women who attended prenatal control at the rural health center of Yaxkukul were interviewed and reviewed their clinical record. Sociodemographic characteristics, prenatal control were studied and the critical route of obstetric care was described, under the model of the three delays. Percentages, measures of central tendency and dispersion were calculated; as well as square chi to look for association between delays and maternal morbidity. A 95% confidence level and a value of p <0.05 were used. Contribution. The present study contributes to the prevention of maternal and perinatal mortality. Knowing the barriers that cause delays in care can identify deficiencies in the obstetric emergency protocol established in rural health units, to improve the quality of obstetric care.

scholarly journals SERVICE QUALITY ANALYSIS OF TWO OF THE LARGEST RETAIL CHAINS WITH MINIMART CONCEPT IN INDONESIA

2018 ◽  
Vol 19 (0) ◽  
pp. 177-185
Author(s):  
Hendy Tannady ◽  
Filscha Nurprihatin ◽  
Hendy Hartono
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Quality Analysis ◽  
Satisfaction Level ◽  
Quality Service ◽  
Analysis Method ◽  
High Expectations ◽  
Perceived Satisfaction ◽  
Retail Chains ◽  
And Performance

Service quality is important because it makes prices more affordable, and also fulfils customer satisfaction. This bolsters trust for customers, and thereby encourages them to keep buying products at retail stores. This research uses Quality Service Analysis method to understand the gap between customers’ expectations regarding service attributes and their perceived satisfaction level. This study also uses the method of Importance and Performance Analysis to determine an attribute’s category. Therefore, it can determine which priorities should be reinforced to improve customer satisfaction. Through SERVQUAL analysis, there are 10 known attributes of each retailer that has the highest gap score. Through IPA analysis, we know that Alfamart has 7 attributes which warrant serious attention from management. This is due to the high expectations of customers on the indicator, and the fact that the management has not managed well. Meanwhile, Indomaret has 9 attributes that warrant serious attention from management.

scholarly journals Analisis Tingkat Kepuasan Pasien BPJS Pada Pelayanan Kefarmasian Di Apotek Klinik SATKES PUSDOKKES MABES POLRI

2020 ◽  
Vol 1 (02) ◽  
pp. 29
Author(s):  
Okpri Meila
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Sampling Technique ◽  
Pharmaceutical Services ◽  
Service Satisfaction ◽  
Satisfaction Level ◽  
Cross Sectional ◽  
Five Dimensions ◽  
Level Of Satisfaction ◽  
Quota Sampling

Service satisfaction is achieved if what the patient gets exceeds what is expected. This study to determine the level of BPJS patient satisfaction and dimensions affect the level of satisfaction with pharmaceutical services provided in Drugstore Clinic Satkes Pusdokkes Headquarter Police. This reasearch was conducted the data of patients who were treated and carried out in cross sectional, by distribution questioner and analyzed descriptive. Reasearch subjects were teken by quota sampling technique. The level of satisfaction of this study was measured based on five dimensions of service quality and analyzed using percentase and likert scalet. The results of the showed that patients who were treated at the Drugstore Clinic Satkes Pusdokkes Headquarter Police were satisfied with the services provided by the services provided Keyword : Satisfaction level, pharmaceutical services, BPJS

scholarly journals Barriers to utilization of anganwadi services by pregnant women and lactating mothers: a hospital based cross sectional study in rural South Karnataka

2019 ◽  
Vol 6 (6) ◽  
pp. 2634 ◽  
Author(s):  
Maria Jessy Jose ◽  
Avita Rose Johnson ◽  
Anupa Thomas ◽  
Delfi Mendez ◽  
Cristeena Sebastian
Keyword(s):  
Antenatal Care ◽  
Pregnant Women ◽  
Rural Area ◽  
Cross Sectional Study ◽  
Child Health Services ◽  
Birth Preparedness ◽  
Sectional Study ◽  
Cross Sectional ◽  
Lactating Mothers ◽  
Supplementary Nutrition

Background: Antenatal care and supplementary nutrition are evidence-based strategies to improve neonatal outcomes and birth weight, and are currently provided free of cost by the government in every village through the ICDS. This study aims to assess the utilization of Anganwadi services by pregnant and lactating mothers in a rural area and the various barriers to utilization of Anganwadi services.Methods: A hospital-based, cross-sectional study was conducted among pregnant women (more than 28 weeks gestation) and lactating mothers (up to 6 months after delivery) availing maternal and child health services at a maternity hospital in a rural area of Ramnagara district in South Karnataka, using a pre-tested questionnaire.Results: Awareness regarding Anganwadi services available for pregnant and lactating mothers like IFA, calcium and deworming tablets, TT and health check-ups was found to be poor. While more than half of the women had received health education from Anganwadi teacher, important topics like dangers signs, birth preparedness and essential antenatal care were not discussed.Conclusions: Utilization of health care services at the Anganwadi was poor among the subjects. Supplementary nutrition was not utilized by 54% of pregnant women and 43% of lactating mothers. Those who had been visited by Anganwadi teacher at home and those who received nutrition education by the Anganwadi teacher had significantly higher consumption of supplementary nutrition. The common barriers to utilization were lack of awareness of services and perception of poor quality and hygiene of the supplementary nutrition.

scholarly journals The Implementation of Stunting Prevention Program during COVID-19 Pandemic in Pandeglang Regency in 2021

2021 ◽  
Vol 1 (3) ◽  
pp. 180-183
Author(s):  
Shinta Novelia ◽  
Rosmawati Lubis ◽  
Linda Yuliani ◽  
Hadrian Marta
Keyword(s):  
Pregnant Women ◽  
Health Center ◽  
Univariate Analysis ◽  
Cross Sectional ◽  
The Public ◽  
A Value ◽  
Work Area ◽  
Mother And Child ◽  
Health And Development ◽  
Short Body

Background: The nutritional status of pregnant women greatly affects the health and development of the fetus. Impaired growth in the womb can cause low birth weight, which triggers stunting. Stunting is a condition of toddlers who have short body size and are not suitable for age caused by malnutrition from both mother and child. Objective: to determine the implementation of stunting prevention programs during the Covid- 19 pandemic at the work area of the Banjar Health Center, Pandeglang Regency in 2021. Methodology: The study used in this study was an analytic observational study with a cross sectional approach. The sample in this study was 100 respondents using SPSS with a frequency distribution table using univariate analysis. Results: The research variable for the class of pregnant women obtained a value of 72.0%, for giving Biscuits additional foods a value of 93.0% and for counseling of ranting kelor obtained a value of 81.0%. Conclusions and Recommendations: Prevention of stunting after the Covid-19 pandemic greatly affects the program activities carried out by the Banjar Health Center. It is hoped that this research can provide information, especially to pregnant women and the public, about the importance of preventing stunting since pregnancy.

GAMBARAN PELAKSANAAN PPIA PADA KUNJUNGAN AWAL ANTENATAL CARE OLEH BIDAN PRAKTEK MANDIRI (BPM) DI KOTA DENPASAR TAHUN 2018

2018 ◽  
Vol 8 (2) ◽  
pp. 65
Author(s):  
Ni Wayan Sukma Adnyani ◽  
Ni Made Rai Widiastuti ◽  
Ketut Novia Arini
Keyword(s):  
Antenatal Care ◽  
Pregnant Women ◽  
Community Health Centers ◽  
Sample Selection ◽  
Sampling Technique ◽  
Child Health Services ◽  
Independent Practice ◽  
Initial Visit ◽  
Cross Sectional ◽  
Age Range

<p><strong>Abstract: <em>Characteristics and Implementation of PMTCT in The Initial Visit Of Antenatal Care By Independent Practice Midwife (BPM) In Denpasar City</em></strong><strong><em>.</em></strong> Based on data from the Bali Provincial Health Office (2014), the number of pregnant women who were willing to take the PMTCT test was 5,029 (42.91%) of the national target achievement of 78% of pregnant women who were tested for HIV. Independent Practice Midwives (BPM) as maternal and child health services that offer and provide PPIA services during ANC visits. This study seeks to determine description of the implementation of PMTCT by midwife practice independent. This research is a descriptive study using a cross-sectional approach. The sample selection used a total sampling technique in which 73 BPM met the inclusion criteria. The results of this study showed 60.3% of midwives with education <span style="text-decoration: underline;">&lt;</span> D3 Midwifery, 60.3% of midwives were in the age range &gt; 40 - 60 years, and most of them were 74% midwives carried out PMTCT services in accordance with the provisions that were offered the initial visit and a small portion of 26% of midwives did not carry out PMTCT services according to the provisions, but referred patients to PMTCT on the next visit when the nausea and vomiting had disappeared. Thus, supervision from policy makers from the Ministry of Health and Community Health Centers (Puskesmas) is very important in conducting a review of the implementation of PPIA regularly to increase the scope of PPIA in BPM.</p><p><strong><em>Key words : </em></strong><em>Pregnancy,PMTCT, </em><em>Independent Practice Midwives</em><em></em></p><p><strong>Abstrak : Karakteristik dan Gambaran Pelaksanaan PPIA pada Kunjungan Awal Antenatal Care oleh Bidan Praktek Mandiri (BPM) Di Kota Denpasar</strong><strong>. </strong>Berdasarkan data Dinas Kesehatan Provinsi Bali (2014), jumlah wanita hamil yang bersedia melakukan tes PMTCT adalah 5.029 (42,91%) dari pencapaian target nasional yaitu 78% dari wanita hamil yang dites HIV. Bidan Praktek Mandiri (BPM)  sebagai tempat pelayanan kesehatan Ibu dan Anak yang menawarkan dan memberikan pelayanan PPIA dalam kunjungan ANC. Penelitian ini berusaha untuk mengetahui gambaran pelaksanaan PPIA oleh BPM Penelitian ini merupakan penelitian deskriptif dengan menggunakan pendekatan <em>cross-sectional</em>. Pemilihan sampel menggunakan teknik total sampling di mana 73 BPM memenuhi kriteria inklusi. Hasil penelitian ini menunjukkan sebanyak 60,3% dengan pendididkan <span style="text-decoration: underline;">&lt;</span> D3 Kebidanan, 60,3% dalam rentang umur &gt; 40 – 60 tahun, dan sebagian besar yaitu 74% bidan melaksanakan pelayanan PPIA sesuai dengan ketentuan yaitu ditawarkan pemeriksaan pada kunjungan awal dan sebagian kecil yaitu 26% bidan belum melaksanakan pelayanan PPIA sesuai ketentuan, melainkan merujuk pasien untuk PPIA pada di kunjungan berikutnya saat mual muntah sudah hilang. Dengan demikian, pengawasan dari pembuat kebijakan dari Departemen Kesehatan dan Pusat Kesehatan Masyarakat (Puskesmas) sangat penting dalam melakukan tinjauan mengenai pelaksanaan PPIA secara teratur untuk meningkatkan ruang lingkup PPIA di BPM.<strong></strong></p><p><strong>Kata kunci</strong>: Kehamilan, PPIA, Bidan Praktek Mandiri,</p><p><strong> </strong></p>

The Importance Of Customer Satisfaction And Customer Complaint Towards A Better Quality Service Using Six Sigma: An Academic Perspective

2012 ◽  
Author(s):  
Mohamad Nasir Saludin ◽  
Pei Kian Tan
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Six Sigma ◽  
Gap Analysis ◽  
Data Gathering ◽  
Satisfaction Level ◽  
Quality Service ◽  
Complaint Management ◽  
Customer Complaints ◽  
Average Value

Tujuan utama penyelidikan ini adalah untuk menguji tahap kepuasan pengguna perpustakaan MMU (Melaka) dan mengenal pasti tahap keefektifan pengurusan aduan yang diamalkan selama ini. Sejumlah 253 sampel berjaya dikumpul daripada 300 borang soal selidik yang diedarkan. Penggunaan borang soal selidik yang berteraskan kepada model SERVQUAL di mana lima dimensi penentuan kualiti perkhidmatan digunakan (tangibles, reliability, responsiveness, assurance dan empathy). Melalui jurang perbezaan antara kepuasan dan jangkaan pelanggan, penyelidik berjaya mengenal pasti tahap kepuasan sebenar pengguna MMU. Soalan tertutup dipilih untuk kedua – dua bahagian, iaitu kepuasan pelanggan dan pengurusan aduan pelanggan. Responden diminta menyatakan tahap kepuasan mereka berdasarkan kepada pengalaman mereka bersama perpustakaan MMU. Kajian ini mendapati bahawa dimensi responsiveness dan empathy mencatat nilai kepuasan terendah di antara pengguna pepustakaan. Langkah penyelesaian dan cadangan telah dikemukakan untuk memperbaiki tahap kualiti perkhidmatan di perpustakaan MMU (Melaka). Six sigma merupakan salah satu alat pengukuran yang digunakan oleh organisasi dalam menghasilkan seunit output atau produk yang mencapai kecacatan sifar. Dalam statistik, sigma (σ) melambangkan variasi yang wujud dalam data. Ia menunjukkan jurang perbezaan antara data dalam distribusi statistik bagi nilai min (purata). Selain itu, six sigma juga mewakili nilai best in class di mana kecacatan yang dicatatkan hanya 3.4 kecacatan dalam jutaan pengeluaran. Kata kunci: Kualiti perkhidmatan; kepuasan pelanggan; SERVQUAL; pengurusan aduan; six sigma The purpose of this study is to evaluate the service quality that Multimedia University library (MMU) Malacca provides to its customers, by measuring the customers’ level of satisfaction and judgment on the importance and effectiveness of customer complaints management system implemented by MMU library. A total of 253 samples were gathered from 300 questionnaires distributed among regular users of MMU library. A questionnaire was designed and used as the data gathering instrument based on the SERVQUAL model which consists of five dimensions (tangibles, reliability, responsiveness, assurance and empathy). The modification of SERVQUAL questionnaires examines the gap between perceived value and expectations of customers’ towards the services provided. The concept of “gap analysis” was applied to indicate actual satisfaction level of customers towards the selected dimensions in the SERVQUAL model. Closed ended questions were selected for both areas, satisfaction and complaint management. Based on a five point Likert scale, respondents are required to rate their satisfaction level according to their experienced with MMU Library. The study found that the dimensions of responsiveness and empathy were at the lowest satisfaction level among MMU students. Recommendations and suggestions are presented in this study to improve the service quality of MMU (Malacca) Library by using the six sigma model. Six sigma is a way to measure the probability that companies can manufacture or produce any given unit of a product (or service) with zero defects. In statistics, sigma (σ) denotes the standard deviation of a set of data. It provides a measure of variability which indicates how all values in a statistical distribution vary from the mean (average) value. Six sigma is the rating that signifies “best in class,” with only 3.4 defects per million units or operations. Key words: Quality service; customer satisfaction; SERVQUAL; complaint management; six sigma

scholarly journals Effects of Access to Information on Health Literacy in Pregnant Women

2021 ◽  
Vol 9 (E) ◽  
pp. 1122-1126
Author(s):  
Ridwan Mochtar Thaha ◽  
Muhammad Anwar ◽  
Ida Leida Maria
Keyword(s):  
Health Literacy ◽  
Pregnant Women ◽  
Access To Information ◽  
Test Results ◽  
Cross Sectional ◽  
A Value ◽  
Cross Sectional Design ◽  
Public Health Development ◽  
In Pregnancy ◽  
Effect Magnitude

AIM: This study aims to analyze the effect of access to information, the ability to understand, assess and practice the health literacy of pregnant women. METHODS: This study uses cross-sectional design for the population of pregnant women and uses a lameshow formula to find a sample of 399. Data collection uses questionnaires and the results are processed using the t-test to find the significance of correlation and test the effect of R2 to find out the effect magnitude. RESULTS: Correlation test results showed 3 of 4 variables correlated with health literacy with a value >1.96 yaitu understand (X1.2) (R2 = 0.65), assessment (X1.3) (R2 = 0.80), and application (X1.4) (R2 = 0.57). The ability to judge variable is proven to explain the practice of health literacy by 80%, and the rest is determined by other variables. CONCLUSIONS: Health literacy has been recognized as one of the determinants of health and has become one of the goals of public health development for prevention and efforts to overcome risks in pregnancy.

scholarly journals Study of Correlation of Age and Parity of Mothers with Pre-Eclampsia in Pregnant Women in the Working Area of Mangasa Health Center in Makassar City

2019 ◽  
Vol 14 (2) ◽  
pp. 163
Author(s):  
Alfi Syahar Yakub ◽  
Iwan Sain ◽  
Sukma Saeni
Keyword(s):  
Antenatal Care ◽  
Pregnant Women ◽  
Health Workers ◽  
Cross Sectional Study ◽  
Cross Sectional ◽  
A Value ◽  
Work Area ◽  
Maternal Parity ◽  
Routine Antenatal Care ◽  
The Relationship

Preeclampsia is the onset of hypertension with proteinuria due to pregnancy, after 20 weeks' gestation or immediately after delivery. These symptoms can occur before 20 weeks if trophoblastic disease occurs. This study aims to determine the relationship between age and maternal parity with the incidence of pre-eclampsia in pregnant women in the work area of the Puskesmas Mangasa, Makassar City. The research design used in this study was descriptive analytic research with a cross sectional study design. Conducted from July to October 2018, with a sample of 70 respondents. In this study showed that there was no relationship between the age of pregnant women and the incidence of preeclampsia with a value of p (1.00)> 0.05 and there was no relationship between parity and the incidence of preeclampsia with a value of p (1.00)> 0.05. It is recommended for health workers to be intensive in detecting the presence of preeclampsia in pregnant women and counseling about the importance of routine antenatal care to as early as possible be aware of the risk of the occurrence of preeclampsia-eclampsia in pregnancy and for further researchers, further research is needed to find factors related to the incidence of preeclampsia so that the results are in accordance with the theory, such as parity, hypertension history and Antenatal Care examination.

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