scholarly journals End-Users Housing Requirements in Tumfure Housing Estate in Gombe Metropolis, Nigeria

2021 ◽  
Vol 7 (3) ◽  
pp. 3012-3019
Author(s):  
Dahiru Adamu ◽  
◽  
Tafida Adamu Ibrahim ◽  
Ibahim Abdullahi Sabo ◽  
Iliyasu Ibrahim ◽  
...  
Keyword(s):  
User Satisfaction ◽  
Natural Ventilation ◽  
Survey Design ◽  
End Users ◽  
Housing Estate ◽  
End User ◽  
Critical Success ◽  
Success Indicators ◽  
Public Housing Estate ◽  
Structured Questionnaire

One of the critical success indicators of projects is to meet the requirements of end-users on which their satisfaction depend upon. This study aimed to examine end-users housing requirements in a Tumfure housing estate in Gombe metropolis, Nigeria, to improve end-user satisfaction. The study objectives were: To identify end-users housing requirements in Tumfure housing estate in Gombe metropolis. The survey design was used to collect responses from occupants of the estate using a structured questionnaire that produced a 65 % response rate. The collected data was analysed using descriptive statistical tools of tables and means. The research found that end-users basic housing requirements in the Tumfure housing estate were the flow of natural ventilation and illumination, rooms suitable for a family unit, modern convenience, circulation spaces, and adequate security. The research recommended that end-users requirements and their peculiarities be the primary consideration in designing and developing public housing estate to ensure higher end-user residential satisfaction.

scholarly journals Measuring ERP System Success: Success Indicators and Structural Equation Modelling Approach

2021 ◽  
Vol 12 (3) ◽  
pp. 3736-3746
Author(s):  
Ovais Ahmed R Et.al
Keyword(s):  
Factor Analysis ◽  
Structural Equation ◽  
End Users ◽  
Erp Systems ◽  
End User ◽  
Erp System ◽  
Success Measurement ◽  
Success Indicators ◽  
System Success ◽  
Structured Questionnaire

The study aims to analyse the system success of ERP Systems functioning at a leading Coal Producer Company in Odisha. The study is divided into two parts in the first part universal success indicators from the literature of ERP success measurement will be tested using factor analysis. In the second part of the study how factors influencing the success of ERP systems will be analysed using the updated G.Gable model by Princely Ifinedo. Data will be collected regarding 27 success indicators through a structured questionnaire from the end-users of ERP systems working at a Leading Coal Producer Company in Odisha. The sample size will be 330 i.e., at Confidence Level of 95(Ninety-Five)%  and Confidence Interval of 5(Five)% for a total end-user population of 3300. A hypothesis is formulated and data analysis will be conducted by SPSS for Factor analysis and AMOS for SEM. The result obtain will show that whether success indicators are present or absent in the ERP Systems working at Leading Coal Producer Company in Odisha. Based on the presence or absence of success indicators through the data received from the end-users we can clearly say that whether ERP Systems implemented has served its purpose fully or partially

End-user Attitude in ERP Post-Implementation

2012 ◽  
pp. 233-249
Author(s):  
Tiago Almeida ◽  
Leonor Teixeira ◽  
Carlos Ferreira
Keyword(s):  
Success Factors ◽  
End Users ◽  
Limited Time ◽  
End User ◽  
Training Time ◽  
Whole Process ◽  
Critical Success ◽  
Need For Support ◽  
Major Facilitator ◽  
The Impact

This chapter analyzes the impact of the implementation of SAP R/3 in a Multinational Portuguese Organization (MPO), defining some Critical Success Factors (CSFs). In order to understand the motivations of end-users prior to implementation and to analyze the behavior after a change (post-implementation), a study based on a questionnaire was carried out. The sample included 67 users of SAP R/3 that were present throughout the process. Considering the results, the authors conclude that the implementation of SAP R/3 in MPO was successful, and the respondents consider their work more productive and achieve easier access to information. The existence of a solid team to support the project was established as a major facilitator in the whole process, as opposed to the limited time and lack of training that emerged as barriers to the implementation. It was also found that the learning period assumes a high importance in the success of the implementation, since increasing the training time reduces the need for support to the end-users.

The Effect of Sound Relationships on SLA's

2011 ◽  
pp. 1255-1259
Author(s):  
A.C. Leonard
Keyword(s):  
Service Quality ◽  
Service Provider ◽  
User Satisfaction ◽  
Service Level Agreement ◽  
Service Level ◽  
End Users ◽  
End User ◽  
It Service ◽  
Common Understanding ◽  
Required Quality

End users have expectations regarding services and support, and the quality thereof, provided by the supplier. They compare their expectations to the received service to assess the service quality (Coye, 2004). In order to ensure that the service supplied by the service provider meets the expectations of end users, a successful service level agreement (SLA) is required. Quality SLA’s clearly define, amongst many other elements, the commitments and responsibilities of the IT service provider and end users within the service delivery processes (Larson, 1998). One method of measuring the success of SLA’s is by using service metrics with regard to the availability, reliability, serviceability, response, and user satisfaction of the SLA (Larson, 1998). Therefore, the success of the SLA depends on a clear, common understanding of the services and service quality between the service provider and end users. Furthermore commitment, trust, and cooperation between all parties is necessary to achieve success with SLA’s (Hiles, 1994). However, in this paper it is argued that all these soft issues can only form a basis when sound relationships are established and maintained between the IT service provider and end users (Leonard, 2002). This paper aims to determine how the establishment of a sound IT-end user relationship can add value to the SLA for both the IT service provider and the end users, and increase the success of SLA’s.

The Collaborative Use of Information Technology

2002 ◽  
pp. 184-203
Author(s):  
William J. Doll ◽  
Xiaodong Deng
Keyword(s):  
Systems Analysis ◽  
User Satisfaction ◽  
Information Needs ◽  
Flow Analysis ◽  
User Participation ◽  
End Users ◽  
End User ◽  
Information Flow Analysis ◽  
Collaborative Applications ◽  
Research Questions

Building upon the work of behavioral scientists who study participative decision making, Doll and Torkzadeh (1991) present a congruence construct of participation that measures whether end users participate as much as they want in key systems analysis decisions. Using a sample of 163 collaborative and 239 non-collaborative applications, this research focuses on three research questions: (1) Is user participation more effective in collaborative applications? (2) What specific decision issues enhance user satisfaction and productivity? and (3) Can permitting end users to participate as much as they want on some issues be ineffective or even dysfunctional? The results indicate that user participation is more effective in collaborative applications. Of the four decision issues tested, only participation in information needs analysis predicts end-user satisfaction and task productivity. Encouraging end users to participate as much as they want on a broad range of systems analysis issues such as project initiation, information flow analysis, and format design appears to be, at best, a waste of time and, perhaps, even harmful. These findings should help managers and analysts make better decisions about how to focus participatory efforts and whether end users should participate as much as they want in the design of collaborative systems.

scholarly journals Comparison Study Of Performance Analysis Of Information System Using The Methods Of End-User Computing Satisfaction And It Balance Score Card

JAICT ◽  
2018 ◽  
Vol 3 (2) ◽  
Author(s):  
Roy Sari Milda Siregar
Keyword(s):  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
New Technology ◽  
Future Orientation ◽  
Primary User ◽  
End Users ◽  
Ease Of Use ◽  
Secondary User ◽  
End User

Evaluation of information system performance is needed to get an overview of the ease of end-users in utilizing a new technology. This study aims to evaluate the performance of information systems in a state-owned company (PT PLN Madya Langsa) based on an end-user perspective that is separated into two categories: employees and managers. The level of employee satisfaction (primary user) is measured using EUCS (aspect of: content, accuracy, format, ease of use, timeliness, and satisfaction). The manager's satisfaction level (secondary user) is measured by using IT BSC (aspect of: company contribution, user, operational excellence, and future orientation). The evaluation on the primary user showed that it was low at 25.6%, moderate at 56.64% and high at 18%. The percentage of user satisfaction with the information systems is 72.9% of the results expected by users. Meanwhile, evaluation on the secondary user obtained the following results: low at 10.5%, moderate 84.2% and high at 5.3%. The percentage of user satisfaction with the information system was 92.8% of the results that is expected by users. This study also discusses why there are differences in the percentage of primary user satisfaction compare to the secondary user and provides suggestions how to improve the level of satisfaction of the end users in the future.

Validating the End-User Computing Satisfaction Instrument for Online Shopping Systems

2010 ◽  
pp. 291-308
Author(s):  
Chung-Tzer Liu ◽  
Yi Maggie Guo
Keyword(s):  
Information Systems ◽  
User Satisfaction ◽  
Web Site ◽  
Online Shopping ◽  
End Users ◽  
End User ◽  
Is Success ◽  
End User Computing

End-user satisfaction has always been an important component of Information Systems (IS) success. This is also true for online applications, including online shopping systems, where in addition to being a customer, the shoppers play the role of end-users. Shoppers may not come back to or make a purchase on a Web site if they have an unsatisfactory experience. In this research, we focus on this aspect of online shopping by examining shoppers’ experiences as end-users.

scholarly journals KUALITAS SISTEM INFORMASI, KUALITAS INFORMASI DAN PERCEIVED USEFULNESS TERHADAP KEPUASAN PENGGUNA AKHIR SOFTWARE ANALISIS KREDIT

2020 ◽  
Vol 10 (3) ◽  
pp. 245-260
Author(s):  
Rizky Herawan Putra ◽  
Nila Aprila ◽  
Fenny Marietza ◽  
Madani Hatta
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
Information Quality ◽  
End Users ◽  
Perceived Usefulness ◽  
System Quality ◽  
End User ◽  
Analysis Software ◽  
Credit Analysis

Influence of information system quality, information quality and perceived usefulness on end-user satisfaction credit analysis software aims is to prove the effect of information system quality on end-user satisfaction credit analysis software, to prove the effect of information quality on end user satisfaction credit analysis software, to prove the effect of perceived usefulness on end user satisfaction credit analysis software, and last to prove the effect of system quality, information quality and perceived usefulness together on end-user satisfaction credit analysis software at PT. Bank Rakyat Indonesia, Tbk Bengkulu Branch. The data analysis method used is multiple linear regression analysis. Hypothesis testing obtained results are the quality of the information system has been proven to affect the satisfaction of end users of credit analysis software at PT. Bank Rakyat Indonesia, Tbk Bengkulu Branch. This means that LAS applications can increase data processing capacity, have a high-security system, have good data correction facilities. The quality of information has been proven to affect the satisfaction of end users of credit analysis software at PT. Bank Rakyat Indonesia, Tbk Bengkulu Branch, meaning LAS software can increase user satisfaction because the credit analysis conducted can produce accurate, reliable, timely, and relevant data. And the last result is Perceived usefulness is proven to affect the satisfaction of end users of credit analysis software at PT. Bank Rakyat Indonesia, Tbk Bengkulu Branch, meaning that the LAS application is very helpful in completing the analysis quickly, the LAS application is able to increase work effectiveness and the LAS application makes it easier for employees to complete work so as to increase user satisfaction. Keywords: Information System Quality, System Quality, User Satisfaction

Validating the End-User Computing Satisfaction Instrument for Online Shopping Systems

2010 ◽  
pp. 2078-2095
Author(s):  
Chung-Tzer Liu ◽  
Yi Maggie Guo
Keyword(s):  
Information Systems ◽  
User Satisfaction ◽  
Online Shopping ◽  
End Users ◽  
End User ◽  
Is Success ◽  
End User Computing

End user satisfaction has always been an important component of Information Systems (IS) success. This is also true for online applications, including online shopping systems where in addition to being a customer, the shoppers play the role of end users. Shoppers may not come back to or make a purchase on a website if they have an unsatisfactory experience. In this research, we focus on this aspect of online shopping by examining shoppers’ experiences as end users.

Understanding the Hidden Dissatisfaction of Users Towards End User Computing

2004 ◽  
pp. 202-225 ◽  
Author(s):  
Nancy C. Shaw ◽  
JJoo-Eng Lee-Partridge ◽  
James S.K. Ang
Keyword(s):  
User Satisfaction ◽  
Gap Analysis ◽  
End Users ◽  
Frames Of Reference ◽  
End User ◽  
Technological Frames ◽  
Individual Support ◽  
Technological Frames Of Reference ◽  
End User Computing

The objective of this research is to examine satisfied and dissatisfied end users in an organization to determine if they hold different technological frames of reference towards end user computing (EUC). This research examines the effectiveness of the computer systems at the organization, while at the same time measuring the level of end user satisfaction with the EUC environment. Grounded theory techniques for qualitative analysis of interviews were used to assess the technological frames of reference of selected highly satisfied and highly dissatisfied users. While analysis of the satisfaction surveys alone indicated that the user population was generally satisfied with their EUC environment, follow-up interviews and service quality gap analysis highlighted several individual support areas that required remedial action. In addition, satisfied and dissatisfied users held different views or technological frames of reference towards the technology they used. Their frames of reference affected their expectations of the technology, their interactions with the MIS support staff, and their utilization of the technology on a day-to-day basis.

An End-User Metadata Model on Object and Element Levels for Business Intelligence Users

2016 ◽  
Vol 7 (2) ◽  
pp. 50-58
Author(s):  
Yuriy Verbitskiy ◽  
William Yeoh
Keyword(s):  
Business Intelligence ◽  
User Satisfaction ◽  
End Users ◽  
End User ◽  
Metadata Model ◽  
Analysis Process ◽  
Report Analysis ◽  
Effective Use ◽  
Case Organization

The effective use of metadata can offer end users an improved understanding and greater level of assurance during the Business Intelligence (BI) report analysis process. This paper reports key findings from a case study that investigates critical end-user metadata issues in a large Australian organization. The findings led to the development of an end-user metadata model on object (report and cube) and element (term and column) levels, which can support effective BI use and potentially increase user satisfaction at the case organization. The adoption and use of BI applications by business stakeholders may be improved by incorporating the end-user metadata model.

Sign in / Sign up

Export Citation Format

Share Document