scholarly journals PROPUESTA DE CREACION DE UN CENTRO DE ATENCION INTEGRAL AL ESTUDIANTE DE LA UNED (CEATIE). PROPOSAL TO CREATE AN INTEGRAL ATTENTION CENTER FOR THE STUDENT OF THE UNED (CEATIE)

2014 ◽  
Vol 5 (1) ◽  
pp. 205-222
Author(s):  
Ariana Gabriela Acón-Matamoros ◽  
Javier Cox-Alvarado
Keyword(s):  
Higher Education ◽  
Customer Service ◽  
Self Assessment ◽  
Quality Of Higher Education ◽  
Quality Feedback ◽  
Higher Education Quality ◽  
The Creation ◽  
The University ◽  
Sistemas De Informacion

Se detalla una propuesta para la creación de un centro de atención integral al estudiante de la Universidad Estatal a Distancia (UNED), que reúna los componentes administrativos y tecnológicos, enfocados en atención al cliente, para brindar una respuesta de calidad a los estudiantes.La importancia de la creación del centro de atención integral al estudiante se describe en el desarrollo de esta investigación, y los beneficios inmediatos para los estudiantes y la universidad.A su vez una mejora en el servicio que se presta al estudiantado, representa el mejoramiento continuo, repercute en la calidad de la educación superior que brinda la universidad a sus estudiantes, apoyado por los sistemas de información con los que se cuenta y los procesos de autoevaluación y acreditación de la UNED.Palabras clave: atención integral, servicio al estudiante, calidad en los servicios, calidad en la educación superior.AbstractA proposal for the creation of the student integral attention for the Universidad Estatal a Distancia (UNED), satisfying the administrative and technological components, focused on customer service to provide quality feedback to students is detailed.The importance of the creation of the student integral attention is described on this research and the immediate benefits for students and the university.At the same time an improvement in the service provided to students, represents the continuous improvement and makes an impact in the quality of higher education that the university provides to its students, supported by the information systems that already exists and the self-assessment and accreditation process of the UNEDKeywords: integral attention, student services, services quality, higher education quality.

scholarly journals NGO impact on ensuring the quality of higher education in departmental HEIs

1970 ◽  
pp. 190-206
Author(s):  
Kateryna Tryma ◽  
Natalia Salnikova
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Higher Education Policy ◽  
Educational Services ◽  
Structural Units ◽  
Quality Of Higher Education ◽  
Higher Education Quality ◽  
The University ◽  
Conceptual Foundations

The process of higher education quality assurance is a strategic priority for the development of higher education in Ukraine. To meet the EHEA standards in the sphere of higher education for the Ukrainian HEIS to cooperate with European ones; the conceptual foundations of the reform of higher education, which are designed to provide quality educational services, are to be considered. Modern higher education policy in the European Higher Education Area to ensure the quality of higher education involves the involvement of various stakeholders in the functioning of higher education, including NGOs and associations, employers, local communities, and active citizens. Departmental HEIs began to form an internal system of quality assurance in higher education in 2016. At this stage, the relevant provisions have been developed, which regulate the distribution of powers to ensure the quality of education between different services and departments of the university. Based on the analysed documents, it was concluded that some structural units for quality assurance in higher education in departmental HEIs have not yet been formed, and the functions of compliance with quality standards are assigned as additional to existing structural units. Based on the analysis of news from the websites of departmental HEIs of Ukraine, it was concluded that departmental HEIs cooperate with international and Ukrainian non-governmental organisations whose activities are related to law enforcement. The priority of cooperation between HEIs and non-governmental organisations, which is publicly available on the websites of universities, is joint educational activities, training, conferences and round tables, professional development of employees. There are no documents outlining the influence of non-governmental organisations on ensuring the quality of educational services and information on the practical dimension of cooperation in ensuring the quality of educational services on the websites. The conclusion is made about the need to develop mechanisms for the cooperation of departmental HEIs of Ukraine with non-governmental organisations and the algorithm of the promulgation of this process.

scholarly journals Higher Education Quality: Perception Differences among Internal and External Stakeholders

2015 ◽  
Vol 8 (12) ◽  
pp. 185 ◽  
Author(s):  
Munirul Abidin
Keyword(s):  
Higher Education ◽  
Quantitative Research ◽  
Learning Experience ◽  
Education Quality ◽  
Satisfaction Level ◽  
External Stakeholder ◽  
Quality Of Higher Education ◽  
Higher Education Quality ◽  
The University

<p class="apa">Conceptually, education quality of higher education can be determined by evaluation of their stakeholders’s satisfaction level. The Purpose of this study is to describe how students as external stakeholder and lecturers as internal stakeholder, perceived their satisfaction of learning experience in the university. This study was conducted in quantitative research method to collect, analyze and interpret data. The findings indicated that students and lecturers had different perceptions on the quality of education. Lecturer perceived all dimensions of quality with a higher satisfaction level than students. This finding shows that there is a gap between perception of lecturers and students on higher education quality.</p>

scholarly journals RESPONSIBILITY FOR REFORMING THE SYSTEM OF ASSURANCE OF HIGHER EDUCATION QUALITY: ANALYSIS OF EMPLOYERS’ OPINIONS AND WAYS TO IMPROVE PUBLIC ADMINISTRATION MECHANISMS IN THE SPHERE OF HIGHER EDUCATION EDUCATION

2021 ◽  
pp. 98-113
Author(s):  
Svitlana Moroz ◽  
Oleksandr Moroz ◽  
Volodymyr Moroz
Keyword(s):  
Higher Education ◽  
Public Administration ◽  
Education Quality ◽  
Quality Analysis ◽  
Survey Method ◽  
Quality Of Higher Education ◽  
Assurance System ◽  
Higher Education Quality ◽  
The University

The problematics of employers’ participation in assessing the effectiveness of the functioning of the system of ensuring by higher education institutions of the educational activities’ quality and higher education quality is researched in the article. The article highlights the features of using the survey method to obtain information about the level of higher education quality, as well as the results of analyzing the content of questionnaires and interviewing employers regarding the level of responsibility of individual stakeholders in implementing reforms of the assurance system of higher education quality. The article suggests ways to improve the state policy on ensuring the quality of higher education at the University and state levels.

scholarly journals Theoretical bases for academics’ potential development: foreign and domestic experience

2021 ◽  
pp. 5-19
Author(s):  
Yurii Skyba ◽  
Hanna Lebedynets
Keyword(s):  
Higher Education ◽  
Teaching And Learning ◽  
The European Union ◽  
Association Agreement ◽  
Intangible Resources ◽  
Quality Of Higher Education ◽  
Potential Development ◽  
Organizational Information ◽  
The University

Ensuring and improving the quality of teaching and learning, in particular the academics’ potential development, is reflected in strategic European and domestic documents, namely in the Association Agreement between Ukraine and the European Union, the Paris Communiqué, the Strategy for Higher Education in Ukraine for 2021-2031 and others. The expediency for academics’ potential development is confirmed by the results of a national survey on the needs for the development of Ukrainian universities in the process of reforming higher education in the context of European integration. The article highlights the problems of academics’ potential development. Based on foreign and domestic experience, the theoretical bases for academics’ potential development, in particular the conceptual and terminological apparatus and structural components of teaching metacompetence are substantiated. The concept «potential of an academic» is defined as a set of intellectual, intangible resources, conditions and opportunities created for the production and accumulation of new knowledge, ideas, technologies, competencies and other productive properties at the university, which combines two levels of connections functioning in unity. The first level of connections are resources that are the result of past and present, and the second – opportunities, i.e. those abilities and connections that are future-oriented, constantly changing, evolving, forming new abilities, characteristics, including elements of the future development. The following components are distinguished in the structure of teaching metacompetence: prognostic; design; objective; innovative; pedagogical partnership; organizational; information and digital; reflexive; linguistic and communicative; inclusive; motivational; health-preserving; emotional-ethical and evaluative-analytical. The development of the above components of teaching metacompetence will help ensure the quality of higher education and increase the competitiveness of the university in the educational services market.

Benchmarking Global Best Practices for Improving Higher Education Quality in Africa

2020 ◽  
pp. 72-90
Author(s):  
Harrison Adewale Idowu
Keyword(s):  
Higher Education ◽  
Best Practices ◽  
Policy Implementation ◽  
Relevant Literature ◽  
University Administrators ◽  
Significant Progress ◽  
Quality Of Higher Education ◽  
Higher Education Quality ◽  
Asian Tigers

Given the deplorable state of higher education and the relatively poor attention given to education by African leaders and university administrators, the chapter interrogates global best practices in higher education and how Africa can key into this. Europe and the Asian Tigers, considered to have made significant progress in quality of higher education, are used as benchmarks for best practices in higher education. Relying on the review of extant relevant literature and document analysis, the chapter finds that practices such as massive inclusion of vocational and technical trainings in higher education curricula; increase budgetary allocations to higher education and policy implementation beyond mere formulation have impacted positively on higher education in Europe and among the Asian Tigers. As such, the chapter concludes that if Africa must make significant progress and improve on the quality of its higher education, it must begin to use these practices.

scholarly journals PENGEMBANGAN KAPASITAS : STRATEGI INTERNASIONALISASI PENDIDIKAN TINGGI DI INDONESIA

GEMA PUBLICA ◽  
2016 ◽  
Vol 2 (1) ◽  
pp. 1
Author(s):  
Retno Sunu Astuti
Keyword(s):  
Higher Education ◽  
Well Being ◽  
Developed Countries ◽  
Key Factors ◽  
Quality Of Higher Education ◽  
Hands On ◽  
High Competence ◽  
The University

Higher education is one of the key factors in the effort to improve the lives and well-being of a nation. The experience of developed countries in Asia showed that the quality of higher education correlated significantly with the increased competence of human resources as a whole which eventually forms a high competence in the global competition. Globalization proactively answered by the governments in various parts of the world through international cooperation in the form of teaching, research, and dedication to the university in the form of the internationalization program. Through descriptive qualitative method enriched by quantitative techniques with intrinsic case study design (intrinsic case study), this research found that the success of internationalization is driven by capacity building supported by horizontal and hands on leadership. Therefore, the leadership of a university is not only an academic but it must be a manager who is able to read the signs of change.

scholarly journals Quality of Higher Education and Structure of ICT Competence of Teachers in Ukrainian High Schools

2015 ◽  
Vol 4 (3) ◽  
pp. 62-78 ◽  
Author(s):  
Nataliia Morze ◽  
Artur Kocharian ◽  
Eugenia Smyrnova-Trybulska
Keyword(s):  
Higher Education ◽  
Quality Standards ◽  
Educational Process ◽  
Internal Quality ◽  
Quality Of Higher Education ◽  
Ict Competence ◽  
Standards And Guidelines ◽  
European Standards ◽  
The University

Abstract This article examines ways of improving the quality of higher education in Ukraine in context of European quality standards for University educational space. The European standards and guidelines are considered in relation to internal quality assurance. The paper describes interdependence between the education quality of the University and the ICT competence’s level of its educators. It presents the indicators to achieve internal quality standards in educational process. There are results from the questionnaire of the Borys Grinchenko Kyiv University’s educators about dependence between the level of educators’ ICT competency formation and the quality of educational services. We describe the model of ICT competence corporate standards for the educators developed in the Borys Grinchenko Kyiv University. There are also presented the indicators and tools to measure the level of educators’ formation in the corporate standards.

scholarly journals The Reality of Applying Knowledge Management Practices and Its Impact on Achieving the Quality of Higher Education in Jordan

2021 ◽  
Vol 11 (1) ◽  
pp. 9
Author(s):  
Mohammad Niqresh
Keyword(s):  
Higher Education ◽  
Knowledge Management ◽  
Management Practices ◽  
Main Tool ◽  
Educational Process ◽  
Quality Of Higher Education ◽  
Study Results ◽  
Knowledge Management Practices ◽  
The University

This research aims to identify the reality of applying knowledge management practices and reveal their impact on achieving the quality of higher education in Jordan, and to identify the concept of knowledge management and the quality of higher education, and uncover knowledge management practices, and determine the components of applying knowledge management in higher education institutions. To achieve the research objectives, the researcher used the descriptive and analytical approach, relying on the questionnaire as the main tool for collecting research data. The research was applied to a sample consisting of (142) workers and those in charge of the educational process at Al-Balqa Applied University, who were chosen randomly. Among the most prominent results of this research is that there is an effect of knowledge management on higher education quality at Al-Balqa Applied University at the significance level (α= 0.05). As the results showed, one of the essential practices of knowledge innovation and creativity is that knowledge management encourages brainstorming to create new ideas and reveal tacit knowledge. One of the most important practices of applying the knowledge is that the university conducts tests on knowledge before applying it, while the essential practice of storing and distributing knowledge is that the university has many methods and means used to preserve knowledge. In light of the study results, the research recommends the need to pay attention to those in charge of the educational process and those working in it, support them and develop their capabilities, and work to implement the knowledge that it possesses through a specialized work team, and the necessity for the knowledge management to work on developing the creative vision of the employees at the university.   Received: 3 November 2020 / Accepted: 3 January 2021 / Published: 17 January 2021

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