scholarly journals A discourse analysis of managerialism and trust amongst nursing professionals

2019 ◽  
Vol 38 (1) ◽  
pp. 38-53 ◽  
Author(s):  
Thomas Joseph McCabe ◽  
Sally Anne Sambrook
Keyword(s):  
Discourse Analysis ◽  
Public Management ◽  
New Public Management ◽  
Healthcare Professionals ◽  
Original Data ◽  
Structured Interviews ◽  
Good Communication ◽  
New Public ◽  
Line Manager ◽  
Nursing Professionals

AbstractThis study explores the effects of New Public Management (NPM) on trust amongst nursing professionals, nurses and nurse ward managers within the British National Health Service (NHS). Thirty-nine nurses and nurse ward managers, recruited randomly, participated in semi-structured interviews. The original data, collected in 2000-2002, are re-analysed from a discourse analysis perspective. The findings support and extend contemporary research. They show that nurses have a strong professional identity and commitment and that increasing managerialism is eroding trust. Nurses both accommodate and resist managerialist discourses. They conceptualise trust in terms of their own ward environment, line-manager and colleagues. Trust is reciprocal and related to previous experiences and other factors. Trust is beneficial to healthcare organisations, healthcare professionals and their patients. Good communication and openness positively influence the development of trust. Nurse ward managers play a pivotal role in translating contested managerialist discourse into nursing practice to sustain trust and effect professional patient care.

Does board structure improve financial reporting quality? Evidence of real earnings manipulation among Pakistani firms

2019 ◽  
Vol 12 (2) ◽  
Author(s):  
Syed Farhan Shah ◽  
Abdul Rashid ◽  
Faisal Shahzad
Keyword(s):  
Organizational Change ◽  
Public Sector ◽  
Public Management ◽  
New Public Management ◽  
Resistance To Change ◽  
The Body ◽  
Secondary Source ◽  
Structured Interviews ◽  
Project Staff ◽  
New Public

The purpose of this study was to understand organizational change initiated in the public sector of Pakistan. This study investigated the case of reform initiative of Computerized driving licensing authority (CDLA) of Khyber Pakhtunkhwa Traffic Police (KPTP). Keeping in view the research questions, an in-depth study was conducted through the interpretivist research philosophy. Thirty semi-structured interviews were conducted from the top, middle and lower management (including permanent staff and project staff). Moreover, the secondary source of information was also used. For data analysis purpose, thematic networking technique was adopted as it helps in summarizing the whole set of information and also in presenting the codes in a simplified manner. Findings of the study show that change was planned and implemented in isolation from the internal stakeholders. Neither planned nor emergent change approach was adopted. New Public Management (NPM) features were evident, however, they were not planned properly. Moreover, the reasons for change, types and approach to change, causes of resistance to change, issues in implementation, the outcome of organizational change, and the role of technocrats were also identified. This study contributes theoretically by adding into the body of knowledge from the developing country perspective as well as by studying change in an autocratic system of police. Keywords: Organizational change, public sector reforms, thematic networks, new public management, qualitative methodology.

scholarly journals Accounting in new public management (NPM) and shifting organizational boundaries

2016 ◽  
Vol 29 (2) ◽  
pp. 248-277 ◽  
Author(s):  
Nikos Kartalis ◽  
Mathew Tsamenyi ◽  
Kelum Jayasinghe
Keyword(s):  
Public Management ◽  
New Public Management ◽  
Structured Interviews ◽  
Organizational Boundaries ◽  
Content Type ◽  
Cultural Organizations ◽  
Professional Managers ◽  
New Public ◽  
Conflicting Objectives ◽  
Show Caves

Purpose – The purpose of this paper is to examine how accounting is implicated in the creation and maintenance of organizational boundaries. The analysis focuses on organizations subjected to conflicting objectives as a result of new public management (NPM) reforms. Design/methodology/approach – The analysis is based on case studies of four cultural organizations (Show Caves) in Greece. Data are collected from semi-structured interviews, informal discussions and document analysis. The paper draws on Bourdieu’s concepts of “field”, “capital” and “habitus” and Llewellyn’s analysis of organizational boundary maintenance. Findings – The study observes that NPM reforms contributed to shifting organizational boundaries – from cultural/archaeological to economic/financial and this resulted in conflicting organizational objectives. This subsequently created conflicts between key actors (municipal politicians, professional managers and anthropologists). These actors, depending on the positions (and habitus) they occupy, and the capital (political, cultural and symbolic) they hold, are able to bargain for resources (economic capital). The conflicting objectives (archaeological/cultural/historical, political and commercial) that emerged and the tensions that arose between the key players shaped the identities and boundaries of the Show Caves. Originality/value – The study makes an original contribution by revealing the complexity and struggle between actors and the role of accounting in managing the boundaries. For example, the study explains how financial threshold and accountability structures function within these cultural organizations that are subjected to conflicting objectives in the context of NPM reforms.

scholarly journals How Substance Use Treatment Professionals Manage Organisational Tensions

2020 ◽  
Vol 66 (2) ◽  
pp. 93-103
Author(s):  
Jessica Storbjörk
Keyword(s):  
Substance Use ◽  
Public Management ◽  
New Public Management ◽  
Customer Orientation ◽  
Substance Use Treatment ◽  
Structured Interviews ◽  
Conflicting Demands ◽  
New Public ◽  
Study Results ◽  
Passive Strategies

Abstract. Aims: The study examined how substance use treatment professionals managed problems and tensions in their work, and explored if the strategies varied by organisational features related to New Public Management (NPM). Methods: A total of 69 semi-structured interviews (2017–2018) with treatment staff in nine sampled local/regional areas formed the basis for constructing a web survey administered to staff across Sweden in 2019 (n=606). The means showed how often the different strategies were used. Regression analyses examined organisational differences, and central strategies were illustrated by the interview study. Results: Treatment professionals in general reported satisfactory freedom in their work. Staff in more NPM-like organisations were less likely to report autonomy and more inclined to report conflicting demands. When conflicts emerged, the staff used both passive strategies indicating adaptation or resignation, and active strategies including boundary spanning, protest, and liberty-taking. Some challenging strategies such as looking for other jobs or reporting one thing but doing another were more common in more NPM-like organisations. The opposite was found for customer orientation. Conclusions: While NPM features on customer orientation and steering methods appeared to create fewer problems, more NPM-like organisations appeared to be less favourable overall and should be applied with caution.

scholarly journals Sustainable Public Procurement—External Forces and Accountability

2019 ◽  
Vol 11 (20) ◽  
pp. 5696 ◽  
Author(s):  
Rob Vluggen ◽  
Cees J. Gelderman ◽  
Janjaap Semeijn ◽  
Marc van Pelt
Keyword(s):  
Public Management ◽  
New Public Management ◽  
Public Procurement ◽  
Structured Interviews ◽  
Sustainable Procurement ◽  
New Public ◽  
Internal Forces ◽  
Legal Pressure ◽  
External Forces ◽  
Finance Department

Public agencies feel the need to advance sustainability and use procurement as an instrument to do so. Many studies focused on internal forces, explaining the limited success of sustainable public procurement. This study focused on how external forces are able to hold municipalities accountable for sustainable procurement. Three mid-sized Dutch municipalities were investigated through an extensive document study and 34 semi-structured interviews. The results show minor legal pressure to enforce sustainable procurement. National legislation, guidelines and principles are considered non-binding, due to a lack of penalties in the case of non-compliance. Real pressure stems from lobbying by branch organizations and political pressure initiated by citizens. In contrast with the New Public Management principles, municipalities appear to place more emphasis on legal and financial accountability, in contrast to performance accountability. Accountants mainly focus on legitimacy and the finance department only monitors spending within budget. The hybrid organization of the procurement function seems to impede sustainability development. Only the larger projects are subject to sustainability requirements, set by centralized purchasing departments. Smaller projects, responsible for 2/3 of the total spend are managed by decentralized groups, remaining under the radar of sustainability policies.

scholarly journals Construyendo la resistencia profesional en un espacio educativo neoliberalizado

2019 ◽  
Vol 37 (1 Mar-Jun) ◽  
pp. 91-112 ◽  
Author(s):  
Julián Luengo Navas ◽  
Javier Molina-Pérez
Keyword(s):  
Public Schools ◽  
Public Management ◽  
Teaching Practices ◽  
Management Practices ◽  
New Public Management ◽  
Teacher Professionalism ◽  
Structured Interviews ◽  
New Public ◽  
El Sistema ◽  
Emergence Of Resistance

El profesionalismo docente está reestructurándose como consecuencia de los procesos de neoliberalización. Este artículo estudia la recontextualización de las prácticas neoliberales en el sistema educativo andaluz y su influencia en elejercicio de la práctica docente. Es un estudio cualitativo que utiliza la entrevista semiestructurada en profundidad como técnica susceptible de análisis mediante la Teoría Fundamentada. Se han realizado diez entrevistas en cinco colegios públicos: un/a docente de sexto de primaria y el/la director/a en cada uno de los centros. Para el tratamiento y categorización de la información se ha utilizado el software cualitativo QSR NVivo 11. Los resultados evidencian la consolidación de prácticas de la Nueva Gestión Pública y la emergencia de acciones de resistencia a éstas. Destacan las políticas de gerencialismo, la competencia entre centros, la estandarización educativa y los principios de la cultura performativa como principales cambios que están modificando el profesionalismo docente. Estos cambios políticos están desprofesionalizando la docencia bajo directrices de instrumentalidad técnica y despolitización. Sin embargo, las actitudes de rechazo a esta desprofesionalización docente están generando nuevos espacios de resistencia mediante prácticas de reflexividad, la deconstrucción de discursos hegemónicos y el desarrollo de tareas orientadas a lograr mayor igualdad, equidad y justicia social. Teacher professionalism is getting restructured as a consequence of the different neoliberalisation processes. This article focuses on the recontextualisation of neoliberal practices in the Andalusian educational system and its influence on teaching practices. It is a qualitative study that draws on Grounded Theory and obtains the data through in-depth semi-structured interviews. Ten interviews were conducted in five public schools with a Primary Year-Six teacher and the headmaster of each of the educational centres. For the treatment and categorisation of the information, the QSR NVivo 11 qualitative software was used. The results reveal the consolidation of New Public Management practices andthe emergence of resistance actions against these practices. Managerial policies, inter-school competitions, educational standardisation and the principles of performative culture are the main changes affecting teacher professionalism. These political changes are de-professionalizing teaching practices according to guidelines  of technical instrumentality and depoliticisation. However, rejection attitudes against this de-skilling of teachers are generating new spaces of resistance through reflective practices, the deconstruction of hegemonic discourses and the development of tasks aimed at achieving greater equality, equity and social justice.

scholarly journals Time, New Public Management, and Canadian Academic Librarians’ Scholarship and Service

2019 ◽  
Vol 5 ◽  
pp. 1-29
Author(s):  
Karen P. Nicholson
Keyword(s):  
Public Management ◽  
New Public Management ◽  
Self Regulation ◽  
Critical Factor ◽  
Performance Standards ◽  
Professional Service ◽  
Academic Librarians ◽  
Structured Interviews ◽  
New Public ◽  
The Impact

Time is a critical factor in the success of librarians’ scholarship. Shared perceptions of organizational time enable, regulate, and constrain performance. Under the values and practices of New Public Management (NPM), intended to increase accountability and efficiency in the public sector, time in the university has become accelerated, intensifed, fragmented, and commodifed. Feminist and anti-colonial scholars remind us of the differentiated temporal impacts of NPM on women and other minorities in higher education, yet to date, its impact on the feminized profession of librarianship has not been examined. Using data from semi-structured interviews with 24 librarians working in Canadian U15 public research-intensive universities, the present article seeks to address this gap by exploring the impact of neoliberal timescapes on librarians’ scholarship and professional-service activities. Findings indicate that time is an important mechanism through which neoliberal governmentality is enacted. Being a “successful” researcher is largely dependent on intrinsic motivation and self-regulation. Trying to work with, rather than against, neoliberal timescapes facilitates research. Results also suggest that conficting organizational timescapes may exist between library directors and librarians, and that, as researchers, Canadian academic librarians are being held accountable to ambiguous performance standards and impracticable timescapes.

Perpetuating ‘New Public Management’ at the expense of nurses' patient education: a discourse analysis

2014 ◽  
Vol 22 (3) ◽  
pp. 190-201 ◽  
Author(s):  
Anne-Louise Bergh ◽  
Febe Friberg ◽  
Eva Persson ◽  
Elisabeth Dahlborg-Lyckhage
Keyword(s):  
Discourse Analysis ◽  
Patient Education ◽  
Public Management ◽  
New Public Management ◽  
New Public

"Jedes starre Konzept ist schlecht und passt net' in diese Welt"

2007 ◽  
Vol 37 (148) ◽  
pp. 369-381 ◽  
Author(s):  
Wolfgang Ludwig-Mayerhofer ◽  
Ariadne Sondermann ◽  
Olaf Behrend
Keyword(s):  
Public Management ◽  
New Public Management ◽  
Qualitative Interviews ◽  
Unemployed People ◽  
Staff Members ◽  
Public Employment Service ◽  
New Public ◽  
Recent Reform ◽  
The Unemployed ◽  
New Procedures

The recent reform of the Bundesagentur fijr Arbeit, Germany's Public Employment Service (PES), has introduced elements of New Public Management, including internal controlling and attempts at standardizing assessments ('profiling' of unemployed people) and procedures. Based on qualitative interviews with PES staff, we show that standardization and controlling are perceived as contradicting the 'case-oriented approach' used by PES staff in dealing with unemployed people. It is therefore not surprising that staff members use considerable discretion when (re-)assigning unemployed people to one of the categories pre-defined by PES headquarters. All in all, the new procedures lead to numerous contradictions, which often result in bewilderment and puzzlement on the part of the unemployed.

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