The Implementing ISO 9001 In Manufacture Industry

2020 ◽  
Vol 6 (2) ◽  
pp. 92-97
Author(s):  
Wella Wella ◽  
Laurentia Chia
Keyword(s):  
Information Technology ◽  
Risk Management ◽  
Quality Management ◽  
Customer Satisfaction ◽  
Management System ◽  
Quality Management System ◽  
Iso 9001 ◽  
Maturity Model ◽  
Quality Performance ◽  
Manufacture Industry

In 2015 ISO 9001 significantly reviewed and new requirements for certification were introduced. One of the new requirements is risk-based thinking. The risk-based thinking has to be addressed and managed in all aspects of quality management system processes and functions. In ISO 9001:2015 an organization required to take into those risk linked to quality and customer satisfaction. Risk management can be a guideline for the implementation of ISO 9001:2015. This research is only focused on information technology department at PT Softex Indonesia. The methodology of this implementation applies the seventh clause of ISO 9001:2015. Measurements performed by using maturity model and seventh audit stage. After the implementation, the organization needs to maintain the requirements of ISO 9001:2015 and try to continuously improve its quality performance.

Implementation of quality management system based on ISO9001:2008 and its effects on customer satisfaction case study

2014 ◽  
Vol 31 (8) ◽  
pp. 921-937 ◽  
Author(s):  
Vahid Nabavi ◽  
Majid Azizi ◽  
Mehdi Faezipour
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Management System ◽  
Quality Management System ◽  
Implementation Process ◽  
Iso 9001 ◽  
Ahp Method ◽  
Content Type ◽  
Satisfaction Index

Purpose – The purpose of this paper is to discuss the effect of the ISO 9001 quality management system on customer satisfaction and show an application of an analytic hierarchy process (AHP)-based method for measuring the customer satisfaction index (CSI). This will be useful to anyone who wants to have an ISO 9001 quality management system in his or her organization. Design/methodology/approach – This paper describes an ISO 9001 quality management implementation process based on ISO 9001 requirements, and uses the AHP method for weighting effective criteria on customer satisfaction. All data were obtained via questionnaires and assessed with EXPERT CHOICE 11 software. Findings – According to the results of the weighting, the factors influencing the satisfaction of a kitchen worktops customer, price and sales terms of this product has a significant impact on customer satisfaction and, in competitive conditions, this criterion has a determining role in the creation of utility for customers. ISO 9001 quality management system has been able to increase the CSI within an 11-month period of study. Originality/value – This paper is the first to use the AHP method with a new approach in a case study, offering a complete, comprehensive method for assessing customer implications.

scholarly journals CHANGES OCCURRED IN A PORCELAIN FACTORY DUE TO QUALITY MANAGEMENT SYSTEM IMPLEMENTATION

2019 ◽  
Vol 4 (1) ◽  
pp. 47-55
Author(s):  
Adina Sârb ◽  
Liliana Itul ◽  
Maria Popa
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Management System ◽  
Quality Management System ◽  
Process Approach ◽  
Iso 9001 ◽  
Porcelain Factory ◽  
Continual Improvement ◽  
Quality Process ◽  
Research Show

The issues approach in this research show the benefits of the implementation of ISO 9001 standard in different companies as well as the importance of certain criteria with respect to customer satisfaction and confidence. This standard specifies requirements for a quality management system and it is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. The criteria taken into account help to improve the quality management system of the organization. The purpose of this paper is to identify the changes due to the implementation of a quality management system based on ISO 9001 standard in a porcelain factory, named S.C. Apulum S.A. and to analyse the customer satisfaction and confidence within the company considered through the implementation of the standard mentioned above. The analysis of customer satisfaction and confidence was achieved by taking into account certain measurable criteria established in the company considered, criteria that have been introduced into a formula. In conclusion, it is obvious that after the implementation of the requirements of ISO 9001 standard the situation regarding the quality process and product has been improved considerably. Also, the results show that there were several variations in the period considered (2010-2017).

scholarly journals Recertification of a Quality Management System based on ISO 9001 - is it a must for a modern manufacturing company?

2021 ◽  
Vol 27 (3) ◽  
pp. 217-222
Author(s):  
Katarzyna Midor ◽  
Grzegorz Wilkowski
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Product Quality ◽  
Management System ◽  
Quality Management System ◽  
Iso 9000 ◽  
Iso 9001 ◽  
Customer Requirements ◽  
Manufacturing Company ◽  
Modern Manufacturing

Abstract The ISO 9000 series of standards are among the best-known standards developed by the International Organisation for Standardisation ISO. They provide guidance and guidelines for companies and organisations that want their products and services to satisfy customer requirements and their quality to be continuously improved. However, the need for recertification of the Quality Management System (QMS) based on ISO 9001 is increasingly being discussed by managers. The questions asked are: is it necessary to have such a certificate in order to maintain high product quality and customer satisfaction? What is the balance of benefits and losses for maintaining a certificate of this standard? The authors of the paper will try to answer these questions based on the experience of a medium-sized metal manufacturing company.

scholarly journals Peningkatan dan Perbaikan dari Temuan Audit External ISO 9001 di LP3I College

2019 ◽  
Vol 16 (1) ◽  
pp. 53-65
Author(s):  
Wiwiet Prihatmadji
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Management System ◽  
Quality Management System ◽  
Monitoring And Evaluation ◽  
Iso 9001 ◽  
Supplier Evaluation ◽  
Internal Standards ◽  
Analysis And Evaluation ◽  
Improvement Measures

The findings of external audits in order to ensure the implementation of ISO 9001 quality management system at LP3I College for three consecutive years provide benefits in the form of improvement, correction  and consistency of the quality management system in accordance with applicable requirements. The methodology used refers to the PDCA methodology as a model for running the management process with continuous improvement. Improved system in the stages of the Plan in the form of Management of quality objectives, analysis and evaluation, as well as back up data. Stage of Do in the form of maintenance evaluation and realization of infrastructure and facilities targets, and Special Basic Skills Ability is set as a reference for the new admissions graduation Criteria. Stages of Check in the form of monitoring and evaluation of Quality Achievements by the leader of his subordinates, analysis and evaluation of customer satisfaction. The Act Stages are an evaluation of the effectiveness of Improvement Measures from the Non Conformance Report (NCR) findings, and makes corrective actions against any non-achievement of quality objectives. Corrections in the implementation of QMS as a solution of the findings by the auditor in the case of nonconformance of internal standards for Plan stage: document validation, re-examination of SOP content, and Evaluation on Outsourcing. For the cycle of Do: supplier evaluation responsibilities. While Check cycle: establishing observation findings as Auditor Suggestions or alternative improvements. Whereas the inconsistency actions that must be controlled so that they are always consistent in carrying out procedures include, stage of Plan : mapping each official according to his competence, stage of Do: the entire course and the recording, and stage of Check: the period of analysis and evaluation of customer satisfaction at least once a year.

RISK MANAGEMENT AND ORGANIZATIONAL PERFORMANCE: NEW REVISION OF QMS ISO 9001:2015

2017 ◽  
Vol 12 (Number 1) ◽  
pp. 43-50
Author(s):  
Mohd Akhir Ahmad ◽  
Rosman Iteng ◽  
Che Azlan Md Taib ◽  
Alias Mat Nor
Keyword(s):  
Risk Management ◽  
Quality Management ◽  
Organizational Performance ◽  
Management System ◽  
Quality Management System ◽  
Early Stage ◽  
Management Strategies ◽  
Iso 9000 ◽  
Iso 9001 ◽  
Risk Management Strategies

Quality management system (QMS) ISO 9000 is a major contribution to achieving local and global competition in the industry. Applying the principles of quality management system and adoption of risk management strategies can help the organization sustainablein their business. Moreover, identifying at early stage thepotential risk can have consequentialresultssuch as eliminatingdefects, reducing cost, meetingcustomer satisfaction and also promotingorganization sustainability. In this study, a modelthathas tendency on how the risk management in the new revision of quality management system (QMS) ISO 9001:2015 can influencethe organizational performanceis conceptually proposed.

Evaluasi Kualitas Manajemen Mutu pada PT Intikom Berlian Mustika dengan menggunakan ISO 9001:2015

2019 ◽  
Vol 10 (1) ◽  
pp. 9-18
Author(s):  
Vera . ◽  
Wella .
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Employee Performance ◽  
Iso 9001 ◽  
Maturity Model ◽  
It Managers ◽  
Data Collection Technique ◽  
Quality Of Products

Quality Management System is crucial for companies to improve the quality of products and services produced by the companies.  Therefore, companies need to gain international recognition to make the companies has a quality and good system in accordance with predetermined standards. This study uses ISO 9001:2015 as the international standard on quality management and applies in Intikom, whereas Intikom has never conducted an evaluation of the quality management system and found the employee performance is decreased recently. Due to these problems, it is necessary to evaluate and make recommendations that can be used as a guide. Evaluation of the quality management system refers to clause 4 to clause 10 of ISO 9001:2015. The used data collection technique is performing interviews to IT managers and quality management system staffs and distributing 107 questionnaires to 50 respondents for 10 divisions. The results of questionnaire were processed using the Likert scale the overall result is processed using the maturity model. The results obtained from this study of using ISO 9001: 2015 as quality standards find out that Intikom is at 4th level, which represents managed and measurable. Intikom has reached the desired target. Intikom it is ready to apply ISO 9001: 2015 and needs to improve the employee performance and products and services in order to increase to the 5th level.

Organisational culture and quality management system implementation in Indonesian construction companies

2016 ◽  
Vol 23 (2) ◽  
pp. 114-133 ◽  
Author(s):  
Debby Willar ◽  
Bambang Trigunarsyah ◽  
Vaughan Coffey
Keyword(s):  
Quality Management ◽  
Construction Industry ◽  
Management System ◽  
Business Performance ◽  
Quality Management System ◽  
Organisational Culture ◽  
Iso 9001 ◽  
Quality Performance ◽  
Content Type ◽  
Construction Companies

Purpose – The review of literature found that there is a significant correlation between a construction company’s organisational culture and the company quality performance. The purpose of this paper is to assess the organisational culture profiles of Indonesian construction companies, and to examine the influence of the companies’ organisational culture profiles on their quality management systems (based on QMS-ISO 9001:2008) implementation. Prior to conducting the examination, there are examinations of the relationships among the quality management system (QMS) variables. Design/methodology/approach – The methodology employed a survey questionnaire of construction industry practitioners who have experience in building and civil engineering works. The Organizational Culture Assessment Instrument was selected due to its suitability in assessing organisation’s underlying culture. Findings – Within the examination among the QMS variables, it was found that problematic issues associated with the implementation of QMS-ISO 9001:2008 in Indonesian construction companies can affect the implementation of the QMS and contribute to the lower level of companies’ business performance. It was also found that there is no significant relationship between the QMS implementation and the companies’ business performance. By using the Competing Values Framework diagram, it was found that most of the construction companies’ organisational culture is characterised by a Clan type which is reflected in how employees are managed, how the organisation is held together, and how the organisation’s success is defined; the leadership style is Hierarchy-focused, while the organisation’s strategy is Market type. It was also found that different culture profiles have different influences on the QMS implementation. Originality/value – A strong mixed Hierarchy and Market culture needs to be developed within the construction companies in Indonesia, as the driver to support proper and successful implementation of their QMS in order to enhance business performance in a quality performance-oriented Indonesian construction industry.

scholarly journals Risk Thinking in ISO Quality Management System

2021 ◽  
Vol 5 (1) ◽  
pp. 20
Author(s):  
Zhuang Yingying
Keyword(s):  
Risk Management ◽  
Quality Management ◽  
Customer Satisfaction ◽  
Management System ◽  
Quality Management System ◽  
Chinese Enterprises ◽  
Quality Certification ◽  
Certification Standards

The importance of risk thinking is emphasized in the ISO quality management system. In order to do a good job in quality management, we should use risk thinking to do a good job in risk management, improve the level of quality management, and enhance customer satisfaction, so that enterprises can meet the international quality certification standards in the process of development, and have greater development space in the market. Therefore, this paper studies the risk thinking in the ISO quality management system, summarizes the concept of risk thinking in the ISO quality management system, analyzes the problems existing in the application of risk thinking in the ISO quality management system of Chinese enterprises, and puts forward some suggestions for improvement one by one. It is hoped that the analysis can promote Chinese enterprises to fully integrate risk-based thinking into quality management, calmly cope with risks and opportunities, and make customers more satisfied with their services and products.

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