scholarly journals Evaluasi Sistem Pengendalian Internal Dan Rekomendasi Yang Tepat Terhadap Penerimaan Dan Pengeluaran Kas Pada Hotel XYZ Dengan Metode Coso Framework

2018 ◽  
Vol 3 (02) ◽  
pp. 34-45
Author(s):  
Chyntia Marcelina Hadi Prayitno ◽  
Galuh Budi Astuti
Keyword(s):  
Job Description ◽  
General Manager ◽  
Front Office ◽  
General Secretary

Penelitian ini dilakukan dengan tujuan untuk mengetahui efektivitas sistem pengendalian internal terhadap penerimaan dan pengeluaran kas pada Hotel XYZ Malang dan rekomendasi yang tepat dengan menggunakan metode COSO framework. Jenis penelitian yang digunakan adalah deskriptif kualitatif dengan metode pengumpulan data melalui observasi, wawancara dan dokumentasi. Berdasarkan hasil evaluasi yang telah dilakukan, pengendalian internal terhadap sistem penerimaan dan pengeluaran kas pada Hotel XYZ Malang kurang efektif karena perusahaan masih belum memenuhi beberapa komponen COSO antara lain lingkungan pengendalian, aktivitas  pengendalian, pengawasan kinerja. Akibat  dari  permasalahan tersebut  memungkinkan terjadi ketidakjelasan kedudukan dan koordinasi oleh posisi yang tidak tercantum, karyawan tidak mengerti tugas dan tanggung jawab secara jelas dan terperinci, departemen front office tidak memiliki dokumen guest folio sebagai arsip, terjadi kecurangan, manipulasi dan penggelapan aset perusahaan oleh karyawan yang tidak bertanggungjawab, tidak ada pertanggungjawaban oleh pihak manajemen kepada owner, tidak ada kepastian dan penilaian kinerja setiap karyawan berjalan sesuai dengan tujuan perusahaan, fungsi purchasing tidak memiliki dokumen advance form sebagai arsip. Perusahaan perlu melakukan perbaikan struktur organisasi, membagikan job description secara tertulis, menambah dokumen pada departemen front office, melakukan pemisahan dan penambahan karyawan, mengadakan otorisasi terhadap laporan keuangan, mengisi posisi general manager dan general secretary yang kosong, memperbaiki sistem dan prosedur pengeluaran kas melalui dana kas kecil

scholarly journals Pemeriksaan Operasional Atas Aktivitas Penjualan Pada Hotel Alqueby Untuk Menilai Efektivitas Penjualan

2019 ◽  
Vol 11 (2) ◽  
pp. 332-357
Author(s):  
Joey Giovanni Regawa
Keyword(s):  
Internal Control ◽  
Organization Structure ◽  
Job Description ◽  
Sales And Marketing ◽  
Income Statement ◽  
Primary Activity ◽  
Front Office ◽  
Independent Variable ◽  
Operational Activity ◽  
Descriptive Method

Alqueby Hotel gets profit from renting rooms, restaurant, swimming pool tikets, and gym. Protif is needed so that the hotel can continue to run its operations. Sales activity is the primary activity in the hotel. An ineffective sales activities can cause lack of profit or even losses. So that, writer interested to do operational review on sales activity at Alqueby Hotel. Operational review is a process to analize operational activity to evaluate economic, efficient, and effective from all operation activity in the organization. Method that used in this research is descriptive method. The dependent variable in this research is effectivity, while the independent variable in this research is sales. Data for this research was obtained from two resource, primary resource was obtained through observation to Alqueby Hotel, interview with director, CEO, sales and marketing executive, front office, internal control questionaire, while secondary resource was obtained through organization structure of Alqueby Hotel, job description, income statement Alqueby Hotel, and document that used in sales activity Alqueby Hotel. To overcome those complication, writer gave several recommendation to Alqueby Hotel which is, CEO should allocate tasks with director, Alqueby Hotel should recruit marketing staff and make strategy marketing and plan marketing cost. Keywords: Operational Review, Sales Activity, Effectivity on Sales

scholarly journals PENGARUH STRATEGI SERVICE CENTER DALAM PENANGANAN KOMPLAIN TERHADAP KEPUASAN TAMU PADA RESINDA HOTEL KARAWANG

2021 ◽  
Vol 17 (1) ◽  
pp. 11-20
Author(s):  
Titik Akiriningsih ◽  
Lia Kusdiana Sari ◽  
Basrawi Yudi Nugroho
Keyword(s):  
Service Center ◽  
General Manager ◽  
Front Office

Tujuan penelitian ini adalah untuk mengetahui strategi Service Center yang di terapkan Front Office department dalam menangani komplain dari para tamu pada Resinda Hotel Karawan dan untuk mengetahui pengaruh strategi Service Center dalam menangani komplain tamu terhadap kepuasan tamu pada Resinda Hotel Karawang. Metode penelitian ini menggunakan teknik observasi, wawancara, dan dokumentasi. Populasi dan Sampel terdiri dari 20 orang antara lain 1 orang General Manager, 1 orang Supervisor Service Center, 4 Duty Manager, 1 orang Staf Service Center dan 13 orang Tamu yang sudah pernah menginap. Macam-macam keluhan yang terjadi pada Service Center antara lain keluhan secara tertulis atau tidak langsung maupun secara lisan atau langsung. Kiat sebuah Hotel dalam melakukan strategi penanganan komplain terhadap tamu agar tamu merasa puas saat menginap atau menggunakan produk/jasa di Hotel. Karena perhotelan merupakan salah satu sarana akomodasi yang menyediakan jasa pelayanan penginapan, pelayanan makan minum dan pelayanan penunjang lainnya. Gambaran tersebut menunjukkan pentingnya bagaimana cara suatu Hotel memberikan pelayanan yang terbaik untuk para tamu agar tamu merasa puas dan memiliki rasa untuk kembali ke Hotel tersebut. Dari analisis tersebut terlihat bahwa strategi Service Center yang dilakukan Resinda Hotel Karawang telah memiliki standar yang ditetapkan.  

Determinants of Interrater Reliability of Job Analysis: A Meta-analysis

2002 ◽  
Vol 18 (1) ◽  
pp. 52-62 ◽  
Author(s):  
Olga F. Voskuijl ◽  
Tjarda van Sliedregt
Keyword(s):  
Data Collection ◽  
Interrater Reliability ◽  
Meta Analysis ◽  
Job Analysis ◽  
Job Descriptions ◽  
Job Description ◽  
Research And Practice ◽  
Descriptive Information ◽  
Interrater Reliability Coefficients ◽  
Reliability Coefficients

Summary: This paper presents a meta-analysis of published job analysis interrater reliability data in order to predict the expected levels of interrater reliability within specific combinations of moderators, such as rater source, experience of the rater, and type of job descriptive information. The overall mean interrater reliability of 91 reliability coefficients reported in the literature was .59. The results of experienced professionals (job analysts) showed the highest reliability coefficients (.76). The method of data collection (job contact versus job description) only affected the results of experienced job analysts. For this group higher interrater reliability coefficients were obtained for analyses based on job contact (.87) than for those based on job descriptions (.71). For other rater categories (e.g., students, organization members) neither the method of data collection nor training had a significant effect on the interrater reliability. Analyses based on scales with defined levels resulted in significantly higher interrater reliability coefficients than analyses based on scales with undefined levels. Behavior and job worth dimensions were rated more reliable (.62 and .60, respectively) than attributes and tasks (.49 and .29, respectively). Furthermore, the results indicated that if nonprofessional raters are used (e.g., incumbents or students), at least two to four raters are required to obtain a reliability coefficient of .80. These findings have implications for research and practice.

Senior Aircraft Instrument Mechanic: A job description

1953 ◽  
Author(s):  
Dorothy E. Lenard ◽  
Willard E. North
Keyword(s):  
Job Description

Senior Weather Observer: A Job Description

1953 ◽  
Author(s):  
Dorothy E. Lenard ◽  
Willard E. North
Keyword(s):  
Job Description

Job Description Measure

2010 ◽  
Author(s):  
Verena S. Bonitz ◽  
Lisa M. Larson ◽  
Patrick Ian Armstrong
Keyword(s):  
Job Description

ANALISIS JABATAN DAN PENENTUAN INDIKATOR PRESTASI KERJA DIVISI FINANCE DAN ACCOUNTING PADA PT. SPM

2016 ◽  
Vol 1 (2) ◽  
Author(s):  
Linda Mora Siregar
Keyword(s):  
Working Conditions ◽  
Work Performance ◽  
Job Analysis ◽  
Job Descriptions ◽  
Job Responsibilities ◽  
Job Description ◽  
Employment Relationships ◽  
Job Requirements ◽  
Job Functions ◽  
The Subject

This study aims to determine the work performance of the finance and accounting division at PT. SPM. The subject of this research is the finance and accounting division. The method in this research uses questionnaire and interview techniques. The results show that job descriptions, job requirements and employee KPIs that are in line with current company conditions can be compiled and determined. Job / job description contains all information regarding job identity, job functions, job authority, duties and main job responsibilities, other tasks, work documents, working conditions, and employment relationships. Keywords: Job Analysis, Work Performance Indocators Penelitian ini bertujuan untuk mengetahui prestasi kerja divisi finance dan accounting pada PT. SPM. Subjek penelitian ini adalah divisi finance dan accounting. Metode dalam penelitin ini menggunakan teknik koesioner dan wawancara. Hasil penelitian menunjukkan bahwa uraian pekerjaan, persyaratan jabatan dan KPI karyawan yang sesuai dengan kondisi perusahaan saat ini dapat disusun dan ditetapkan.Uraian pekerjaan/jabatan memuat semua informasi mengenai identitas jabatan, fungsi jabatan, wewenang jabatan, tugas dan tanggung jawab pokok pekerjaan, tugas-tugas lain, dokumen kerja, kondisi kerja, dan hubungan kerja.   Kata Kunci: Analisi Jabatan, Indikator Prestasi Kerja.

The Emergence of Service Quality and Brand Awareness Toward Strategic Competitiveness and Its Impact on Hotel Performance

2015 ◽  
Vol 1 (1) ◽  
pp. 16
Author(s):  
Khairunnisa Khairunnisa ◽  
Nila Krisnawati
Keyword(s):  
Service Quality ◽  
Slow Growth ◽  
Group Discussion ◽  
Influential Factor ◽  
Brand Awareness ◽  
Quantitative And Qualitative Research ◽  
Hotel Performance ◽  
Depth Interview ◽  
Front Office

Five-star hotels are known by their immense competitiveness, first-class portrayal and are superior in level of extravagance, eccentricity, representation, sophistication and amenities. Slow growth of five-star hotels aggravates strong competition, thus forcing hotel businesses to be competitive. This study attempts to analyze service quality and brand awareness toward strategic competitiveness and its impact on the performance of XYZ Hotel. The study applies both quantitative and qualitative research, which were obtained from questionnaire distribution to 100 respondents who have stayed at the hotel, in-depth interview with the PR and Front Office managers, and Focus Group Discussion with managers and hotel experts from Jakarta and Tangerang. The finding suggests that service quality has no correlation with strategic competitiveness and no significant impact on performance. Thus, brand awareness was found to be the most influential factor on strategic competitiveness. However, it is necessitated that five-star hotel continuously improve the quality of its service and the factors associated with service quality. 

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