IoT and Cloud Computing

2017 ◽  
pp. 198-234 ◽  
Author(s):  
Oleksandr Rolik ◽  
Sergii Telenyk ◽  
Eduard Zharikov
Keyword(s):  
Service Quality ◽  
Resource Planning ◽  
Service Level ◽  
Level Of Service ◽  
Infrastructure Management ◽  
It Services ◽  
It Infrastructure ◽  
Use Of Resources ◽  
It Resources

The Internet of Things (IoT) is an emerging technology that offers great opportunities that is designed to improve the quality of consumers' lives, and also to improve economic indicators and productivity of enterprises, and more efficient use of resources. IoT system refers to the use of interconnected devices and distributed subsystems to leverage data gathered by sensors and actuators in some sort of environment and to take a proper decision on a high level. In this chapter, the authors propose an approach to Microcloud-based IoT infrastructure management to provide the desired quality of IT services with rational use of IT resources. Efficiency of IT infrastructure management can be estimated by the quality of services and the management costs. The task of operational service quality management is to maintain a given level of service quality with the use of minimum IT resources amount in IoT environment. Then, the maximum efficiency can be achieved by selecting such control when actual level of service corresponds to the coordinated with business unit and can be achieved by minimal costs. The proposed approach allows the efficient use of resources for IT services provision in IoT ecosystem through the implementation of service level coordination, resource planning and service level management processes in an integrated IT infrastructure management system based on hyperconvergence and software-defined principles. The main goals of this chapter are to investigate the state of art of the IoT applications resource demands in the context of datacenter architecture deployment and to propose Microcloud-based IoT infrastructure resource control method.

IoT and Cloud Computing

2020 ◽  
pp. 1157-1185
Author(s):  
Oleksandr Rolik ◽  
Sergii Telenyk ◽  
Eduard Zharikov
Keyword(s):  
Service Quality ◽  
Resource Planning ◽  
Service Level ◽  
Level Of Service ◽  
Infrastructure Management ◽  
It Services ◽  
It Infrastructure ◽  
Use Of Resources ◽  
It Resources

The Internet of Things (IoT) is an emerging technology that offers great opportunities that is designed to improve the quality of consumers' lives, and also to improve economic indicators and productivity of enterprises, and more efficient use of resources. IoT system refers to the use of interconnected devices and distributed subsystems to leverage data gathered by sensors and actuators in some sort of environment and to take a proper decision on a high level. In this chapter, the authors propose an approach to Microcloud-based IoT infrastructure management to provide the desired quality of IT services with rational use of IT resources. Efficiency of IT infrastructure management can be estimated by the quality of services and the management costs. The task of operational service quality management is to maintain a given level of service quality with the use of minimum IT resources amount in IoT environment. Then, the maximum efficiency can be achieved by selecting such control when actual level of service corresponds to the coordinated with business unit and can be achieved by minimal costs. The proposed approach allows the efficient use of resources for IT services provision in IoT ecosystem through the implementation of service level coordination, resource planning and service level management processes in an integrated IT infrastructure management system based on hyperconvergence and software-defined principles. The main goals of this chapter are to investigate the state of art of the IoT applications resource demands in the context of datacenter architecture deployment and to propose Microcloud-based IoT infrastructure resource control method.

Analisis Kualitas Pelayanan Dalam Pelaksanaan Tera Dan Tera Ulang Alat Ukur, Timbang, Takar Dan Perlengkapannya (UTTP) Pada Bidang Perdagangan Dinas Koperasi, Perindustrian Dan Perdagangan Kabupaten Pacitan

2016 ◽  
Vol 3 (2) ◽  
pp. 159-173
Author(s):  
Susi Minarsih ◽  
Ary Sutrischastini
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Level Of Service ◽  
Research Use ◽  
Validity And Reliability ◽  
Analysis Instrument ◽  
Service Execution ◽  
Traditional Market ◽  
Convenience Sampling

The aims of this study are to measure the level of service quality and how to improve the quality of service execution in re-measurement tera and tera of UTTP in Commerce On duty Co-Operation, Industrial and Commerce Of Sub-Province of Pacitan. This research’s object is traditional market of Minulyo Pacitan as mains market in Sub-Province of Pacitan with 100 perpetrator people of sample as user/owner of UTTP (ukur,timbang, takar, dan perlengkapannya) with method intake of sampel by Convenience Sampling. The technique of collecting data uses questionnaires and direct interview. This research use qualitative analysis instrument test of validity and reliability to know valid or not and reliabel or not about the questions of questionnaire. Then, this research was done with Servqual method as instrument to do measurement of service quality. The measurement of service quality in Servqual method pursuant to five service dimension that is tangibles, responsiveness, realibility, assurance, and empathy. This research will be measured of gap 5 that is difference among performance and its expectation. Ad for yielded gap from a enumeration of Servqual 5 gap, -146 progressively lower him mount the quality of given service activities. Therefore, its needs the existence of priority repair of service quality, in this case is service of remeasurement tera and tera of UTTP at biggest difference or gap that is at variable of Responsiveness ( Energy Listen carefully) and attribute that has smallest difference that is – 0.44 at dimension question of variable of Tangibles ( Evidence Physical). Keyword: Quality Of Service, Method of Service Quality.

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Tabungan Britama Pada Bank BRI Cabang Fatmawati

Liquidity ◽  
2018 ◽  
Vol 1 (1) ◽  
pp. 72-80
Author(s):  
Viva Faronika ◽  
Asriyal Asriyal
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Acceptable Level ◽  
Level Of Service ◽  
Level Of Satisfaction ◽  
Service Policies ◽  
Improve Service Quality ◽  
Relationship Of

If the customer is greater than acceptable level of service, the cutomer is not satisfied. Conversely, if an acceptable level of service greater than the expectations of customers, the customer will be satisfied. This means that if Bank BRI branch Fatmawati can improve service quality to its customer it will affect the level of satisfaction. In this research found evidence that, in terms of the creation of quality services, Bank BRI branch Fatmawati is one of the branches that participate to implement the established policies and service in accordance with the exiting service standard in the banking world. Amount of influence the determination of quality of service policies applied by the Bank BRI branch Fatmawati indicated by r2. r2 value only 45 % and the rest 55 % influenced by other variables not studied. Meanwhile, the variable relationship of service quality to customer satisfaction can be seen from the values r = 0,67. This shows the value of the correlation coefficient between the variables of service quality to customer satisfaction. This means there are strong relationships between the independent variable X (quality of service) to the dependent variable Y (customer satisfaction). Since r = 0,67 (67 %) greater then 50 %.

Optimizing the level of service quality of a bike-sharing system

Omega ◽  
2016 ◽  
Vol 62 ◽  
pp. 163-175 ◽  
Author(s):  
Ramon Alvarez-Valdes ◽  
Jose M. Belenguer ◽  
Enrique Benavent ◽  
Jose D. Bermudez ◽  
Facundo Muñoz ◽  
...  
Keyword(s):  
Service Quality ◽  
Level Of Service ◽  
Bike Sharing

scholarly journals Research on the Influence of E-commerce service quality of fresh Agricultural products on customer satisfaction

2020 ◽  
Vol 189 ◽  
pp. 01022
Author(s):  
Xu xin ◽  
Chen jiaying
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Significant Influence ◽  
Online Reviews ◽  
Service Level ◽  
Competitive Advantages ◽  
Web Crawler ◽  
Evaluation Indexes ◽  
Healthy Development

Analyzing the influence of service quality on customer satisfaction can help fresh e-commerce enterprises to better understand their own service level, formulate better service strategies and improve their competitive advantages, so as to promote the sustainable and healthy development of fresh e-commerce industry. In this paper, first of all, with the aid of web crawler, acquisition of jingdong mall fresh category contains fruit, vegetables, meat and seafood aquaculture 4 products on the number of online comments and evaluation star, and word frequency statistics and extract the data collected from online reviews of consumers to pay attention to the quality of service measures, after using qualitative analysis software - NVivo coding and grade, finally, the variable of descriptive statistics, correlation analysis and regression analysis. The results show that the tangibility, reliability, empathy and responsiveness of service quality have significant influence on customer satisfaction, and other evaluation indexes of guarantee quality have significant influence on customer satisfaction except delivery.

On the Maturity of Software Maintenance and Other IT Services

2011 ◽  
pp. 51-74
Author(s):  
Frank Niessink
Keyword(s):  
Service Quality ◽  
Software Development ◽  
Software Maintenance ◽  
Two Dimensions ◽  
Point Of View ◽  
Technical Quality ◽  
It Services ◽  
High Quality ◽  
Functional Quality

In this chapter, we examine the differences between software maintenance and software development from a service point of view, and the consequences thereof for the maturity of software maintenance organizations. We argue that software maintenance can be seen as providing a service, whereas software development is primarily concerned with the development of products. Differences between products and services affect the way in which customers assess their respective quality. In particular, service quality is assessed in two dimensions: the technical quality — what the result of the service is — and the functional quality — how the service is delivered. Consequently, customers will judge the quality of software maintenance differently from that of software development. This in turn means that to deliver high quality results in software maintenance, both the functional quality and the technical quality dimension are important.

Survey of senior frontline clinicians regarding the quality of information technology across the UK

2020 ◽  
Vol 26 (9) ◽  
pp. 220-226
Author(s):  
Sunny Deo
Keyword(s):  
Information Technology ◽  
Service Quality ◽  
Healthcare Delivery ◽  
It Services ◽  
Quality Of Information ◽  
It Service ◽  
Increased Risk ◽  
Questionnaire Method ◽  
The Uk

Background/Aims The quality of information technology (IT) services is key to effective healthcare delivery. However, the high aspirations of health ministers for IT services in hospitals may not be aligned with clinicians' perceptions. This study aimed to assess frontline clinicians' perceptions of the quality of IT services in their institutions. Methods The British Orthopaedics Directors Society online forum was used to invite a group of trauma and orthopaedic clinical leads from a range of hospitals to complete a short questionnaire regarding their perceptions of IT service quality in their practice. Results Negative perceptions of IT service quality were found to be common, with 45% of respondents rating their trusts' overall IT quality as poor or very poor. Of these, 13% deemed their trust's IT service quality to be so poor as to put patients at increased risk. Wide disparities were also reported between respondents' ratings of IT infrastructure quality and institutional responsiveness to concerns. Conclusions This small initial evaluation highlights concerning variations in clinicians' perceptions of IT service quality across different trusts. It also suggests the need for further, more detailed assessment and monitoring of IT quality improvement, for which the same questionnaire method may be useful.

ENHANCING QUALITY OF IT SERVICES DELIVERY USING ENTERPRISE CROWDSOURCING

2013 ◽  
Vol 22 (03) ◽  
pp. 1340001 ◽  
Author(s):  
MAJA VUKOVIC ◽  
ARJUN NATARAJAN
Keyword(s):  
Call Center ◽  
Large Scale ◽  
Services Quality ◽  
It Outsourcing ◽  
Human Knowledge ◽  
It Services ◽  
It Infrastructure ◽  
Services Delivery ◽  
E Mail

IT outsourcing companies have adopted global delivery model, where IT services, such as backup management, are supplied out of multiple locations worldwide, based on the skill and cost of IT delivery staff, such as system administrators (SAs) and call center agents. Managing IT services quality requires insights obtained by extracting large volumes of tacit knowledge about processes, products and people, which is in collective possession of experts. Current practices to discovering this distributed and unstructured knowledge are semi-automated. Often they involve manual data collection using spreadsheets and tracking of exerts through e-mail. As such they fail to scale and provide accurate insights on demand, such as IT infrastructure snapshots. We present an enterprise crowdsourcing service that enables harnessing of human knowledge to derive quality insights in IT services. Our approach automates knowledge and knowledge owner discovery, and is based on the concept of distributed questionnaires. Experts can breakdown the knowledge requests into multiple parts and engage their networks to co-create the content. We discuss the effectiveness of our approach for knowledge discovery in the context of large-scale, on-going business activities in IT outsourcing organization, which collectively engaged over 2500 experts globally.

scholarly journals POSSIBILITIES FOR IMPROVING THE SERVICE QUALITY OF SMALL HOTELS IN NOVOSIBIRSK

2017 ◽  
Vol 11 (4) ◽  
pp. 168-180
Author(s):  
Лидия СТРЕБКОВА ◽  
Lydia STREBKOVA
Keyword(s):  
Service Quality ◽  
Corporate Culture ◽  
Business Processes ◽  
Services Quality ◽  
Price Policy ◽  
Service Level ◽  
Successful Operation ◽  
Fast Adaptation ◽  
Major Factors

The article considers the concept of hotel services quality, and pays special attention to the fact that service level depends on the focusing of staff on customer. An important condition for the successful operation of a small hotel is its orientation towards the consumer, consisting in enhance the perceived value of the service, in meeting its needs and, as a result, in achieving customer loyalty. Focusing of employees on customer is one of major factors of ensuring efficiency of activities and competitiveness of hotel. The author researches the quality assessment of the small hotels services in Novosibirsk. The main problems in rendering hotel services revealed by author are related to technical, functional and social service quality. Virtually all aspects of activities of small hotels have shortcomings showing the lack of system approach to management, despite the size and an organizational structure of enterprises which assume mobility and flexibility of management, fast adaptation to a market situation, requests of consumers, a high susceptibility to innovations. The author offers the recommendations for improving activities of small hotels, implementation of which will allow to increase hotel services quality. The management of small hotels of the Novosibirsk should pay attention to the following parameters: material and technical resources, quality standards, corporate culture, corporate style, staff policy, technologies of servicing, organization of business processes, range of services, price policy, and marketing communications. The service quality improvement should be complex and cover all activities of hotel. To hold the client, the enterprises of the industry of hospitality need to motivate the employees, to improve quality of the provided services, raising degree of a customer satisfaction and creating its loyalty of the organization.

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