The Role of Information Technology Knowledge in B2B Development

2010 ◽  
pp. 1502-1517
Author(s):  
Blanca Hernandez Ortega ◽  
Julio Jimenez Martinez ◽  
Ma Jose Martin De Hoyos
Keyword(s):  
Technological Innovation ◽  
Information Technologies ◽  
Electronic Data Interchange ◽  
Customer Relationship ◽  
Technology Knowledge ◽  
Transmission Of Knowledge ◽  
Data Interchange ◽  
Organisational Knowledge ◽  
Role Of Information

The objective of this work is to analyse the importance of firms’ previous experience with different information technologies (Internet, electronic data interchange (EDI)) in their implementation of e-Customer Relationship Management (e-CRM) and B2B. Moreover, we also study the role of e-CRM in B2B development. The results show that experience with systems such as EDI or Internet has a direct influence on the use of e-CRM. There is also a direct and positive transmission of knowledge from e-CRM to B2B, though the former has not been adopted intensively by firms yet. Companies should be aware of the interrelations that exist between the different information technologies. The knowledge accumulated from using a technological innovation can be considered an important aspect of organisational knowledge, which allows firms to obtain a number of benefits as a result of applying systems that are complementary.

The Role of Information Technology Knowledge in B2B Development

2010 ◽  
pp. 1305-1320
Author(s):  
Blanca Hernandez Ortega ◽  
Julio Jimenez Martinez ◽  
Ma Jose Martin De Hoyos
Keyword(s):  
Technological Innovation ◽  
Information Technologies ◽  
Electronic Data Interchange ◽  
Customer Relationship ◽  
Technology Knowledge ◽  
Transmission Of Knowledge ◽  
Data Interchange ◽  
Organisational Knowledge ◽  
Role Of Information

The objective of this work is to analyse the importance of firms’ previous experience with different information technologies (Internet, electronic data interchange (EDI)) in their implementation of e-Customer Relationship Management (e-CRM) and B2B. Moreover, we also study the role of e-CRM in B2B development. The results show that experience with systems such as EDI or Internet has a direct influence on the use of e-CRM. There is also a direct and positive transmission of knowledge from e-CRM to B2B, though the former has not been adopted intensively by firms yet. Companies should be aware of the interrelations that exist between the different information technologies. The knowledge accumulated from using a technological innovation can be considered an important aspect of organisational knowledge, which allows firms to obtain a number of benefits as a result of applying systems that are complementary.

INFORMATION TECHNOLOGIES IN ENTERPRISE MANAGEMENT

2017 ◽  
Vol 6 (2) ◽  
pp. 66-77
Author(s):  
Alla Sirotinska ◽  
Oleksan Sirotinsky
Keyword(s):  
Information System ◽  
Information Systems ◽  
Economic Activity ◽  
Information Technologies ◽  
Electronic Data Interchange ◽  
Information Services ◽  
Enterprise Management ◽  
Electronic Data ◽  
Data Interchange

The development tendencies of the information services market and electronic data interchange between enterprisesin Ukraine are studied. Functioning features of electronic data interchange systems and information systems of the enterprises are considered. The stages of work when choosing an information system for an enterprise and its introductionare proposed. The role of analytical accounting of economic activity in enterprise management is disclosed. The main prospects for the development of information technologies in enterprise managementare determined.

Analysis of the Relationship Existing between Business Commercial Information Technologies

2010 ◽  
pp. 259-276
Author(s):  
Blanca Hernández ◽  
Julio Jiménez ◽  
M.José Martín
Keyword(s):  
Information Technologies ◽  
Previous Experience ◽  
The Internet ◽  
Direct Influence ◽  
Transmission Of Knowledge ◽  
Organisational Knowledge ◽  
The Relationship

The objective of this work is to analyse the importance of firms’ previous experience with different information technologies (Internet, EDI) in their implementation of e-CRM and B2B e-commerce. Moreover, we also study the role of e-CRM in B2B development. With this objective, we have analyzed 109 firms belonging to the IT sector. The results show that experience with IT such as EDI or the Internet has a direct influence on the use of e-CRM. There is also a direct and positive transmission of knowledge from e-CRM to B2B e-commerce, even though they have not yet been adopted intensively by firms. Firms need to be aware of the interrelations that exist between the different information technologies. The experience accumulated from using an IT can be considered an important aspect of organisational knowledge, which allows firms to obtain a number of benefits as a result of applying other IT that are complementary.

NBIC-TECHNOLOGIES FOR A DIGITAL ECONOMY

2021 ◽  
Author(s):  
О.Н. МАСЛОВ
Keyword(s):  
Decision Support ◽  
Decision Support Systems ◽  
Simulation Modeling ◽  
Information Technologies ◽  
Business Processes ◽  
Digital Economy ◽  
Biological Information ◽  
Role Of Information ◽  
New Formation

Дается обоснование необходимости ускоренного внедрения NBIC-технологий (нанотехнологии, информацион -ные, биологические и когнитивные технологии) в отечественное производство на стадии его перехода к цифровой экономике. Рассматривается проблема формирования системы генерации и реализации инновационных знаний; показана ключевая роль информационных технологий (реинжиниринг бизнес-процессов, имитационное моделирование, системы поддержки реше -ний и др.). Отмечена важность подготовки кадров новой формации, способных использовать достижения NBIC-технологий в интересах современного производства. The paper discusses the need for accelerated implementation of NBIC-technologies (according to the first letters of their names: nanotechnology, biological, information, and cognitive technologies) in domestic production at the stage of its transition to the digital economy. The problem of forming a system for generating and implementing innovative knowledge is considered. The key role of information technologies (business processes reengineering, simulation modeling, decision support systems, etc.) in its solution is shown. The importance of training personnel of a new formation, capable of using the achievements of NBIC-technologies in the interests of modern production, is noted.

THE ROLE OF INFORMATION TECHNOLOGIES IN THE FIELD OF SCIENCE AND TECHNOLOGY DEVELOPMENT

2021 ◽  
Vol 2 (1) ◽  
pp. 25-33
Author(s):  
Otabek Allayarov ◽  
◽  
Hasan Yarbaev
Keyword(s):  
Information Technology ◽  
Information Technologies ◽  
Technology Development ◽  
Science And Technology ◽  
Scientific Research ◽  
Political Reform ◽  
Research And Innovation ◽  
The World ◽  
Role Of Information

The articledescribes thatit is impossible the development of society without the development of science, in this senseour state pay attention to in the field of science in the context of science and social-political reform, spiritual renewalasin all countries of the world. Scientifically and practically defined the role of information technology in the development of science and technology, as well as the creation of effective mechanisms for stimulating research and innovation, the introduction of science and innovation achievements. Moreover, the role and significance of information technology in the development of scientific research in the field of technologywas stated

THE ROLE OF INFORMATION TECHNOLOGIES AND CORPORATE E-TRAINING FOR THE EMPLOYEES IN BULGARIAN TOURISM INDUSTRY

2020 ◽  
Author(s):  
Asya Pandzherova ◽  
Keyword(s):  
Human Resource Development ◽  
Information Technologies ◽  
Service Sector ◽  
Corporate Training ◽  
Tourism Industry ◽  
Training Process ◽  
Continuous Training ◽  
E Learning ◽  
Role Of Information

The success of the tourism industry as part of the service sector depends on the quality in a great extent, therefore qualified and motivated employees are crucial. Tourism is above all a business for the people, and the quality of the relationship between the employees in the tourism enterprise and the tourists is one of the most important components for the overall tourist experience. Education and training are key factors for the sustainable development of tourism by providing the necessary skills at all levels. Global development and mobility opportunities make it possible for tourism development to outstrip staffing levels. There is a mismatch between the existing education, the vocational training, and the real needs of the sector. At the same time, new challenges arise, and they require continuous training for employees in the sector. The main purpose of the scientific report is to investigate the role of information technologies and corporate e-learning in the Bulgarian tourism industry. Based on the bibliographic review, there was a lack of research on corporate e-learning in the field of tourism in Bulgaria as well as insufficient information on the role of information technologies as part of the training process. The study, the results of which will be presented in the report, identifies existing practices on corporate training and the application of information technologies as part of the training process among the respondents - Bulgarian tourism organizations. The study aims to identify the difference between the possibilities of available information technologies and their real application in the process of corporate training and human resource development in Bulgarian tourism.

EDI Adoption and Implementation: An Examination of Perceived Operational and Strategic Benefits, and Controls

2000 ◽  
Vol 14 (1) ◽  
pp. 37-52 ◽  
Author(s):  
Ram S. Sriram ◽  
Vairam Arunachalam ◽  
Daniel M. Ivancevich
Keyword(s):  
Customer Service ◽  
Organizational Factors ◽  
Electronic Data Interchange ◽  
Management Support ◽  
Adoption And Implementation ◽  
Data Interchange ◽  
Long Time ◽  
Trading Activities ◽  
And Control

In recent years, Electronic Data Interchange (EDI) has revolutionized the way in which businesses conduct their trading activities. Even though the popularity and potential attached to EDI is growing rapidly, knowledge regarding the nature of EDI benefits and EDI control practices is very limited. This paper reports the results of a survey of EDI users that explores these key implementation issues. This study focuses on organizational factors that are associated with EDI adoption and implementation. Findings indicate that organizations experience both operational and strategic benefits from EDI. Customer-initiated EDI users recognized slightly greater EDI strategic benefits than did other users. Also, long-time users recognized both strategic and operational benefits in greater proportions than did more recent users, and smaller firms more often cited better customer service and convenience (as strategic and operational benefits, respectively) from implementing EDI. An examination of control practices revealed that while some basic procedures such as passwords and logs are widely used, the overall EDI control structure is typically weak. The role of management support and awareness and the implications for the management and control of EDI are also discussed.

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