Challenges Assessment for the E-Commerce Industry in India

2017 ◽  
Vol 25 (4) ◽  
pp. 16-31 ◽  
Author(s):  
Anand Vyas ◽  
Sachin Gupta
Keyword(s):  
Rural Areas ◽  
Online Shopping ◽  
New Technology ◽  
Research Paper ◽  
Customer Perception ◽  
Theoretical Contribution ◽  
The Core ◽  
Internet Users ◽  
Initial Stage ◽  
Day By Day

The core aim of this research paper is to analyze the challenges faced by an E-commerce industry in India. The Indian Economy is proliferating day by day and E- commerce industry is playing an imperative and laudable role in its progress. Still there are enormous sectors that have been untouched by an E-commerce industry in India, particularly in its rural areas. Many consumers in India still follow the traditional purchasing method. Unfortunately, altering customer perception of online shopping has been quite a tough task for the E-commerce industry. According to a survey, India is ranked fourth in the world for its number of Internet users. So, it is expected that India would come into the top 10 E-commerce hub by 2020. Indian buyers are afraid to use new technology in its Initial stage. But, if an E-commerce company could provide proper feedback and knowledge to its customers for online purchasing, it would directly help to increase the sales of the E-commerce websites. This research paper gives a theoretical contribution for analyzing the hurdles in front of the E-commerce industry.

A Study Of Bank Customer Experience In Relation To Technology Innovation In Banking

2020 ◽  
Author(s):  
Ajay Kumar Mishra ◽  
Pinky Rajwani
Keyword(s):  
Information Technology ◽  
Rural Areas ◽  
Technology Innovation ◽  
New Technology ◽  
Cost Effective ◽  
Customer Experience ◽  
Primary Objective ◽  
Modern Concept ◽  
Customer Perception ◽  
Technology Innovations

Consumers are the king of the market. Banks are greatly influenced by the consumer and their needs. With the increase in population, demand for banking services has been increasing. Many factors such as speed, service quality, competition, efficiency, effectiveness etc. affects customer satisfaction. Overall performance of the organisation is linked with the customer. Appropriate strategies and plans must be drawn up not only to satisfy customer but also to retain them as consumer behaviour helps to judge the acceptability and reliability of the bank. In the coming years banks will fully rely on information technology, so it becomes very necessary to know the preference of consumer regarding technology innovations in banking. Customer perception gives a better insight of the consumer’s understanding which is an important factor in launching new technology innovations in banking. The primary objective of technology is to bring ease in the banking environment. Modern concept of banking specifically stresses on cost effectiveness, time effectiveness, convenience in banking and offering customised services to the consumers for their better experience. Technology has also entered the rural areas so that money management can become much efficient. As majority of the Indian population lives in rural areas so it is very important and urgent need to deliver very economical, convenient and cost effective services to satisfy rural customers. There are many long term and short term impacts of the information technology on rural areas every segment of society shows different behaviour towards banking technology based on their habits, risk factor, convenience etc. The study focuses on influence of technology on bank customer experience in relation to technology innovation in banking industry. The paper also studies the challenges faced by the customers while usage of technology. As consumer’s mind is a mystery, it is very difficult to understand their thought process. So the exercise of collecting responses of the customers will help to build satisfaction and loyalty for the customers

Market Capture of Music Streaming Services in India

2020 ◽  
pp. 65-67
Keyword(s):  
Country Music ◽  
Internet Services ◽  
Indian Market ◽  
Internet Users ◽  
Streaming Services ◽  
Market Capture ◽  
Streaming Service ◽  
Music Streaming ◽  
Day By Day

India is a very vast market for internet services as it has over 480 million active internet users in the country. Music streaming services in India is emerging day by day. The competition in the market is so high that even two giants Jio Music and Saavn join their hand in 2018 to provide a combine service all across the globe. In, 2019 a global giant Spotify entered into music streaming market in India and affected the each music service in India. Gaana owned by Times Internet have over 150 million active monthly users in the country while JioSaavn reported 100 million active monthly users as per a website. This research is going to study the market capture of various music streaming services in India. Currently, as per the research, Spotify is the most popular streaming service. As per the literature available on various platforms other streaming services were holding the major proportion of the Indian market but after the launch of Spotify, it became most loved streaming service. The research is being done to find out the existing music streaming services are affected by the entrance of Spotify or not

Design, Development and Comparison of Heuristic Driven Algorithms Based on the Crossed Domain Products’ Reviews for User’s Summarization

2020 ◽  
Vol 13 (5) ◽  
pp. 884-892
Author(s):  
Sartaj Ahmad ◽  
Ashutosh Gupta ◽  
Neeraj Kumar Gupta
Keyword(s):  
Decision Making ◽  
Online Shopping ◽  
Recent Time ◽  
Design Development ◽  
Different Types ◽  
Feature Based ◽  
Use Of Internet ◽  
Day By Day ◽  
Better Than

Background: In recent time, people love online shopping but before any shopping feedbacks or reviews always required. These feedbacks help customers in decision making for buying any product or availing any service. In the country like India this trend of online shopping is increasing very rapidly because awareness and the use of internet which is increasing day by day. As result numbers of customers and their feedbacks are also increasing. It is creating a problem that how to read all reviews manually. So there should be some computerized mechanism that provides customers a summary without spending time in reading feedbacks. Besides big number of reviews another problem is that reviews are not structured. Objective: In this paper, we try to design, implement and compare two algorithms with manual approach for the crossed domain Product’s reviews. Methods: Lexicon based model is used and different types of reviews are tested and analyzed to check the performance of these algorithms. Results: Algorithm based on opinions and feature based opinions are designed, implemented, applied and compared with the manual results and it is found that algorithm # 2 is performing better than algorithm # 1 and near to manual results. Conclusion: Algorithm # 2 is found better on the different product’s reviews and still to be applied on other product’s reviews to enhance its scope. Finally, it will be helpful to automate existing manual process.

Jeremy Bentham: Pauperism, Colonialism, and Imperialism

2021 ◽  
pp. 1-12
Author(s):  
BARBARA ARNEIL
Keyword(s):  
Indigenous Peoples ◽  
Settler Colonialism ◽  
Jeremy Bentham ◽  
Theoretical Contribution ◽  
The Core ◽  
The Poor ◽  
First Contact

Using two recently published folios by Jeremy Bentham, I draw out a fundamental but little-analyzed connection between pauperism and both domestic and settler colonialism in opposition to imperialism in his thought. The core theoretical contribution of this article is to draw a distinction between a colonial, internal, and productive form of power that claims to improve people and land from within, which Bentham defends, and an imperial, external, and repressive form of power that dominates or rules over people from above and afar, that he rejects. Inherent in colonialism and the power unleashed by it are specific and profoundly negative implications in practice for the poor and disabled of Europe in the nineteenth and early twentieth centuries subject to domestic colonialism and indigenous peoples subject to settler colonialism from first contact until today. I conclude Bentham is best understood as a pro-colonialist and anti-imperialist thinker.

Factors Influencing Online Shopping Behavior of Urban Consumers in India

2015 ◽  
Vol 5 (1) ◽  
pp. 38-50 ◽  
Author(s):  
Rajyalakshmi Nittala
Keyword(s):  
Perceived Risk ◽  
Financial Risk ◽  
Online Shopping ◽  
Shopping Behavior ◽  
Factors Influencing ◽  
Internet Users ◽  
Online Retailers ◽  
Product Risk ◽  
Electronic Marketing ◽  
Online Shopping Behavior

This study examines the factors influencing online shopping behavior of urban consumers in the State of Andhra Pradesh, India and provides a better understanding of the potential of electronic marketing for both researchers and online retailers. Data from a sample of 1500 Internet users (distributed evenly among six selected major cities) was collected by a structured questionnaire covering demographic profile and the factors influencing online shopping. Factor analysis and multiple regression analysis are used to establish relationship between the factors influencing online shopping and online shopping behavior. The study identified that perceived risk and price positively influenced online shopping behavior. Results also indicated that positive attitude, product risk and financial risk affect negatively the online shopping behavior.

scholarly journals flipkart.com’s Strategy on Amazon.com’s Entry into India :A Case Study

2013 ◽  
Vol 12 (4) ◽  
pp. 131-143
Author(s):  
Padmanabh B
Keyword(s):  
Foreign Direct Investment ◽  
Government Policy ◽  
Direct Investment ◽  
Online Shopping ◽  
Foreign Investments ◽  
Online Retail ◽  
Online Sales ◽  
Internet Users ◽  
The Government

The online retail industry in India is expected to grow to Rs. 7000 crores by 2015. Its size in 2013 is Rs. 2500 crores. By 2014 India is expected to become the 3rd largest nation of Internet users and this would provide huge potential to the online retail Industry1.Among the major cities in India, consumers in Mumbai topped the chart in doing online shopping followed by Ahmedabad and Delhi2. As per Google study conducted in 2012, 51 percent of the traffic for its Great online shopping festival (GOSF) was due to customers from cities other than the four metros. Referring to the growth in online sales, Nitin Bawankule, industry director, e-commerce, online classifieds and media/entertainment at Google India said, “Top motivators for shopping online include cash back guarantee, cash on delivery, fast delivery, substantial discounts compared to retail, and access to branded products”3.  The E –commerce space in India has seen a lot of action and there are many online players like flipkart.com, Myntra.com, Fabmart, Indiaplaza and Indiatimesshopping. Amazon.com made an indirect entry through Junglee.com. The reason for this indirect entry is the result of government policy towards foreign direct investment.  The Government of India announced in September 2012 the revised foreign direct investment policy in retail. As per this announcement foreign investments are blocked in e-commerce sector while allowing 51 percent FDI in multi-brand retail stores and 100 percent FDI in single brand retail. Amazon has been eyeing the Indian E commerce market which is estimated around $2 billion4.

scholarly journals Analysis of Factors Influencing Intensity Use of Mobile Banking Islamic Bank

2021 ◽  
Vol 8 (11) ◽  
pp. 441-449
Author(s):  
Sutarminingsih . ◽  
Lukman M Baga ◽  
Imam Teguh Saptono
Keyword(s):  
Perceived Risk ◽  
Online Shopping ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Mobile Banking ◽  
Banking Services ◽  
Service Strategy ◽  
Islamic Bank ◽  
Banking Service ◽  
Internet Users

The development of internet users and technology has influenced the banking industry to transform its services towards digital. XYZ Sharia Bank is one of the banks that implements a digital banking service strategy through mobile banking. The purpose of this study is to describe the characteristics of mobile banking users, then analyze what influences the behavioral intentions of users in increasing the intensity of mobile banking use, and provide recommendations for development strategies for Islamic Bank XYZ to increase the intensity of mobile banking use. The results of this study qualitatively indicate that the characteristics of XYZ Islamic Bank mobile banking users are dominated by millennial generation males. XYZ Syariah Bank is the choice for mobile banking services because of its practical and flexible use. In addition to general banking transactions, XYZ Syariah Bank mobile banking is also an option because it provides services to complement people's lifestyles, namely for digital wallet refills, online shopping payments through the marketplace/e-commerce. The results of the research quantitatively indicate that all of the variables studied, namely perceived usefulness, ease of use, interaction needs, perceived risk, perceived cost of use, trustworthiness, credibility, and compatibility with lifestyle and needs have a significant influence on the intensity of using Islamic Bank mobile banking XYZ, where the biggest factor in influencing the intensity of the use of XYZ Islamic Bank's mobile banking is compatibility with lifestyle and needs. Keywords: Digital Banking, Mobile Banking, Intensity of Using, Sharia Bank.

scholarly journals A REVIEW ON TECHNOLOGY READINESS CONCEPT TO EXPLAIN CONSUMER’S ONLINE PURCHASE INTENTION

2020 ◽  
Vol 6 ◽  
pp. 49-57
Author(s):  
Khairull Anuar Ismail ◽  
Nabsiah Abdul Wahid
Keyword(s):  
Purchase Intention ◽  
Online Shopping ◽  
New Technology ◽  
Technology Readiness ◽  
Online Purchase ◽  
Intention To Purchase ◽  
Proposed Model ◽  
Related Service ◽  
Adoption Of New Technology ◽  
The Relationship

Recently in Malaysia, a substantial number of consumers have been found to be avoiding online shopping as they prefer to shop in physical stores. This scenario brings up the issue of whether Malaysian consumers are ready technologically to shop online. To tackle this issue, a review of the concept of technology readiness is made to help explain Malaysian consumers’ online purchase intention behaviour. Technology readiness is chosen here because the concept reflects an individual’s predisposition in the usage and adoption of new technology. For the purpose of this review, this study selects technology readiness concept as proposed by Parasuraman  (2000). From the review, this study found that technology readiness has been measured in the past either as a single (unidimensional) or a multidimensional construct involving four factors, namely, optimism, innovativeness, discomfort and insecurity. A summary on past researchers’ findings in identifying the relationship between technology readiness (and its proposed dimensions) with technology usage is included in this review. For example, technology readiness was found to have a significant influence on behavioural intention in using mobile commerce to purchase travel-related service. Additionally, technology readiness motivator (optimism and innovativeness) and inhibitor (discomfort and insecurity) were identified to be related to intention to use technology. Based on the review, this study proposes a model to help explain the user’s intention to purchase online situation. In the proposed model, both technology readiness motivators and inhibitors are suggested to show positive and negative influences respectively on the user’s intention to purchase online. This review is thought to be beneficial to many. For instance, researchers would find insights on the usefulness of technology readiness and on how it has been and can be applied for further investigation. As for marketing practitioners, the review would help guide them understand the influence technology readiness has on consumers behaviour intention in adopting online shopping which they could apply for future marketing strategy.

scholarly journals Socio-Individual Prerequisites of Energy Transition in Iran: Investigating Public Acceptance of Solar Panel Technology in Rural Areas

2021 ◽  
Vol 5 (1) ◽  
Author(s):  
Sara Karimzadeh ◽  
Eva Kašparová
Keyword(s):  
Technology Acceptance ◽  
Rural Areas ◽  
New Technology ◽  
Energy Transition ◽  
Perceived Usefulness ◽  
Mediating Role ◽  
Iranian Government ◽  
Acceptance Model ◽  
Adoption Intention

Iran has inordinate natural capacity to benefit from solar energy all year. Interim plansby the Iranian government have been implemented to develop energy transition in ruralareas, however, the outcomes have not been promising so far. This research seeks toaddress the question of what factors influence villagers’ tendency towards solar panelacceptance for domestic usage. To answer the question, a survey was conducted amongresidents who had not installed the new technology in the survey time. A model basedon the modified framework of the Technology Acceptance Model for energy transitionwas developed and data was collected from the northern part of Iran—Mazandaranprovince. The data revealed that through the mediating role of attitude, the strongesteffect on adoption intention relates to perceived usefulness. The paper discusses whysolar energy technology is not welcomed in the studied community. The findingscontribute to increase our knowledge about underlying factors on the development ofpublic adoption of renewable energies in a developing country.

scholarly journals Customer Perception Towards Online Shopping in Chennai City

2019 ◽  
Vol 8 (4S3) ◽  
pp. 278-280
Keyword(s):  
Online Shopping ◽  
The Internet ◽  
Internet Shopping ◽  
Web Based ◽  
Effective Utilization ◽  
Customer Perception ◽  
The World ◽  
Online Stores ◽  
Chennai City ◽  
Number Of Individuals

Online based purchasing is the way toward buying products and enterprises from traders who sell them online through Internet. Since the rise of the World Wide Web, sellers have tried to offer their items to individuals who browser the Internet. Customers can visit online stores from their homes and shop comfortably. Presently a day shopping has turned out to be mainstream among individuals through browsing which has increased their web knowledge and effective utilization of internet. So internet shopping has become accustomed to the buyers which made the researcher to study the perception on internet based shopping. The principle aim of the this research is to find out the opinion of the respondents towards internet shopping. These days, there has been a flood in web based shopping. The Internet has been utilized by clothing organizations to sell their items and advance their brands. As an ever increasing number of individuals purchase attire on the web, there have been an expanding number of inquires about.

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