scholarly journals INFORMATION TECHNOLOGY OUTSOURCING: A KNOWLEDGE-MANAGEMENT FRAMEWORK

2006 ◽  
Keyword(s):  
Information Technology ◽  
Knowledge Management ◽  
Management Framework ◽  
Information Technology Outsourcing

To Ease the Dilemma of Help Desk

2007 ◽  
pp. 263-292
Author(s):  
Nelson Leung ◽  
Sim Kim Lau
Keyword(s):  
Information Technology ◽  
Knowledge Management ◽  
Conceptual Knowledge ◽  
Process Reengineering ◽  
Help Desk ◽  
Management Framework ◽  
Self Help ◽  
Technology Products ◽  
Support Tools ◽  
Management Techniques

Information technology has changed the way organizations function. This resulted in the reliance of help desks to deal with information technology related areas such as hardware, software, and telecommunication. Besides, the adoption of business process reengineering and downsizing has led to the shrinkage of the sizes of help desks. Consequently, the help desks have to cover more information technology products and resolute more technical enquiries with less staff. Thus, the outcome is clear that users have to wait comparably longer before the help desk staff are available to offer assistance. This chapter describes the development of help desk, ranging from help desk structures to support tools. This chapter also discusses the application of knowledge management techniques in the development of a proposed conceptual knowledge management framework and a proposed redistributed knowledge management framework. While the conceptual knowledge management framework proposes a standard methodology to manage help desk knowledge, the proposed redistributed knowledge management framework allows simple and routine enquiries to be rerouted to a user self-help knowledge management system. The proposed system also enables help desk to provide technical knowledge to users 24 hours a day, 7 days a week. Regardless of time and geographical restrictions, users can solve their simple problems without help desk intervention simply by accessing the proposed system through portable electronic devices.

Implementing KM in an Information Technology Environment: A Practical Approach

2002 ◽  
Vol 01 (02) ◽  
pp. 187-196
Author(s):  
Jayakrishnan Balachandran ◽  
Schubert Foo
Keyword(s):  
Social Capital ◽  
Information Technology ◽  
Knowledge Management ◽  
Management Process ◽  
Knowledge Capture ◽  
Free Communication ◽  
Management Framework ◽  
International Bank ◽  
Knowledge Based ◽  
New Knowledge

The emergence of knowledge-based organisations has seen an emphasis shift in recognising people as the prime competitive asset and the push of management to nurture social capital within organisations. This supposedly produces an environment of openness, trust, and free communication, thereby leading to greater knowledge sharing among organisational members. A well-managed knowledge management process helps to create and sustain knowledge capture, sharing, and creation of new knowledge. This paper traces the development of a knowledge management framework in an information technology environment of an international bank, focussing on the process, derivation, and implementation of the framework and presents the important lessons learnt along the way.

Model Knowledge Management System Konseling Mahasiswa Berbasis Cloud Computing

CCIT Journal ◽  
2019 ◽  
Vol 12 (2) ◽  
pp. 138-148
Author(s):  
H. Abdul Hamid Arribathi ◽  
Dedeh Supriyanti ◽  
Lusyani Sunarya
Keyword(s):  
Information Technology ◽  
Cloud Computing ◽  
Knowledge Management ◽  
Management System ◽  
Positive Impact ◽  
Professional Staff ◽  
Knowledge Management System ◽  
Literature Study ◽  
Student Counseling ◽  
The World

Information technology is increasingly developing and has a positive impact on the world of education. The implementation of student counseling with a Knowledge Management System is one of the contributions of information technology in the world of education. Many benefits provided by the Student Counseling Knowledge Management System, in managing the knowledge needed by the counselor section to document student consultations. The development and implementation of a KMS counseling system costs more to employ professional staff to maintain and improve; KMS student counseling application; For this reason, it is necessary to design a Cloud Computing-based Student Counseling Knowledge Management System. The research method carried out in the first stage is to collect data and information about Knowledge Management and Student Counseling, and how to use it to create a Knowledge Management System Application, Student Counseling Based on cloud computing. Furthermore, conducting a literature study and literature review, system design is in the form of data architecture compounding, process design, network design, and user interface design. The design results of this system can facilitate educational institutions in conducting online cloud computing-based student counseling

Analisis Pembangunan Sistem Informasi Pengelolaan Lingkungan Bebas Sampah Terintegrasi di Wilayah Pariwisata Indonesia

2018 ◽  
Vol 8 (2) ◽  
pp. 54-61
Author(s):  
Leonardi Paris Hasugian ◽  
Sintya Sukarta ◽  
Raden Fenny Syafariani
Keyword(s):  
Information Technology ◽  
Knowledge Management ◽  
Management System ◽  
Visual Communication ◽  
Knowledge Management System ◽  
Communication Media ◽  
Tourism Destination ◽  
Technology Knowledge ◽  
Index Terms

Cleanliness is one of many other indicator that have to be held by a tourism destination. It mean that the tourism destination should be clean from garbage or any other dirty things. Indonesia is a tourism destination that have been known as a beautiful and humble country to be visited. As a tourism country, Indonesia should also give a big concern to the cleanliness issue. Various criticisms and suggestions always delivered to the manager or government of the tourist sites, but the response from them was null. There have to be a research to find out what is the root of the environment cleanliness problem and which part of the improvement that was missed. This study covers how to integrate all the stakeholder by using Information Technology in order to address the environment cleanliness issue. Existing policy established will be the basis for analyzing, designing, implementing, and evaluating a product in addressing the issues of garbage. The research is developed under the PEST and SWOT method, and using the Knowledge Management System. Visual Communication Media is a product that was built to help people in controlling the outstanding garbage. Information technology is built to become a medium in managing information related to garbage problems. Meanwhile, Counseling and Socializing is held to provide learning of the importance in maintaining hygiene. The integration of these things is monitored and evaluated to obtain a comprehensive improvement. Index Terms—Cleanliness, Information Technology, Knowledge Management System.

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