Why travelers switch to the sharing accommodation platforms? A push-pull-mooring framework

Purpose Drawing on and extending the push-pull-mooring (PPM) framework, this paper aims to empirically explore the influencing mechanism of traveler switching intention from the hotel reservation platforms to the sharing accommodation platforms (SAPs). Design/methodology/approach This study adopts structural equation modeling to analyze the 543 responses collected among hotel reservation platforms and SAPs travelers. Findings The results support the positive effect of both push factors (e.g. dissatisfaction with product, service and information quality of hotels on the hotel reservation platform) and pull factors (e.g. price value, authenticity, interaction, home benefits and novelty of SAPs) on traveler switching intention. Except for the negative effect of switching cost, other mooring factors including prior switching experience and social influence positively affect traveler switching intention. The authors also found the switching cost negatively and prior switching experience positively moderated the push effects on traveler switching intention, while the social influence positively moderated the pull effects on traveler switching intention. Research limitations/implications Recommendations of future SAP participation research to consider the competing platforms, the unique experiences of SAPs and mooring factors. Examining the factors of different sources is also useful for practitioners to better understand travelers’ demands and to improve the overall welfare of travelers. Originality/value This paper embraces an extended PPM framework to explore traveler switching intention in online travel platforms. Moreover, this paper provides unique insights into the switching behavior from the hotel reservation platforms to the SAPs.

HOTEL RESERVATION POLICY PADA MASA PANDEMI : REFUND, RESCEDULE ATAU CANCEL DI LABUANBAJO

ABSTRAKDengan adanya pandemic, pembatalan pemesanan hotel meningkat, yang menyebabkan tergangunya operasional hotel dan menyebabkan banyak karyawan hotel yang akhirnya harus mengalami pemutusan hubungan kerja atau dirumahkan untuk sementara waktu. Penelitian ini dibuat untuk mengetaui apa saja yang menjadi pertimbangan tamu sehingga memutuskan untuk membatalkan pemesanan kamarnya, lalu bagaimana altenatif yang diberikan oleh hotel untuk mempertahankan agar tamu tetap memutuskan untuk datang di waktu yang lain. Metode penelitian yang digunakan dalam peneltian ini yaitu kualitatif. Sampel yang digunakan adalah hotel bintang 4 dan 3 dengan jenis hotel resort dan bisnis hotel yang ada di Labuan Bajo Nusa Tenggara Timur. Hasil penelitian menunjukkan bahwa altenative yang paling efektif digunakan yaitu melalui penjadwalan ulang pemesanan kamar dengan bentuk voucher yang dapat digunakan kapan saja tanpa batas waktu maksimal. Metode ini cukup efektif dalam membuat opeasional hotel tetap berjalan dan tidak merugikan tamu yang mengambil voucher tersebut. Kata kunci : Hotel , Pemesanan kamar, Kebijakan ABSTRACTWith the pandemic, cancellations of hotel bookings have increased, disrupting hotel operations and causing many hotel employees to end up being laid off or temporarily laid off. This research was made to find out what the guests considered so that they decided to cancel their room bookings, then how are the alternatives provided by the hotel to keep guests deciding to come at another time. The research method used in this research is qualitative. The samples used were 4 and 3 star hotels with the type of resort hotel and hotel business in Labuan Bajo, East Nusa Tenggara. The results showed that the most effective alternative to use was through rescheduling of room reservations in the form of vouchers that can be used anytime without a maximum time limit. This method is quite effective in keeping hotel operations running and not detrimental to guests who take the vouchers. Keywords : Hotel , Reservation, Policy

The technology tasks fit, its impact on the use of information system, performance and users’ satisfaction

Purpose Find out how the employees’ performance on the implementation of the hotel reservation information system. Therefore, this paper aims to examine the effect of the task-technology fit (TTF) on the use of information systems, as well as its effect on user performance and satisfaction. Design/methodology/approach This research type is explanatory research. In explanatory research, the aim is to provide an explanation related to the causal relationship between variables and hypothesis testing. The unit of analysis adopted in this study is the individual of the front office employees who use the star hotel reservation information system in South Kalimantan Province (the population is 239, and the taken are 150 samples, based on the number of indicators multiplied 5). Findings The higher the TTF, the higher the level of using information systems. The higher the use level of information systems, the higher the information systems user performance and vice versa in which the higher the user’s performance, the more increase the use of information systems. On the other hand, this study found that the use of information systems and user performance has no significant effect on user satisfaction. Originality/value The novelty in this study is shown in the influence between performance variables on the usage and the usage variables on the users’ performance. This study examines the importance of reciprocal usage and user performance relationships based on previous research studies that examine the relationship and that information technology (IT) usage will affect user performance. In addition, the users’ performance will affect the users’ behavior in using IT.

Application Design The Data Collection Features of The Hotel Shades of Rantauprapat Using VBNET

Hotel reservation is an activity where a customer comes to the hotel to book a room and stay in a room that has been booked. Orders are made by customers, at the hotel Shades Rantaupapat the process of collecting the customers who will stay is still done manually. So that customers have to come to the hotel to make reservations directly. This reservation information system is an application that can help speed up registration or registration when at the reception. Cancellation can also be directly managed by the admin or receptionist. So as to provide other convenience in making reservations. In making this information system using a system development method in the form of a waterfall. At the time of making the programs using Visual Basic NET 2010. For databases that are used to create databases using SQL Server 2008. The application of this information system can help employees to record customers who stay overnight and manage information needs needed to support the hotel business.

Pengujian Aplikasi Reservasi Hotel di LeGreen Hotel & Suite dengan Metode Black Box Testing Boundary Value Analysis

In this test we will use software that has been made, namely the desktop-based LeGreen Hotel Reservation Application. In testing this hotel room reservation application, the writer uses the black box testing method. Black Box Testing is suitable in testing hotel booking applications because this test aims to ensure the functionality of the LeGreen Hotel Reservation application. This study has several stages that must be done, including the identification of experimental problems, input data samples into the process system, then testing to evaluate the output and finally the documentation of test results. Based on the analysis of the results of the application of methods to solve the problem shows that the level of application that runs reaches 70%, able to run and process employee data, rooms, visitors and payments used for hotel reservations. In the admin login form of 30%, only 20% succeeded, and in the Print Report Form, repairs are needed in order to improve the quality of the application in processing report print data as it functions.