Anteseden Dari Process Orientation Serta Dampaknya Terhadap Financial Performance dan Patient Satisfaction

Industri pelayanan kesehatan semakin meningkat tiap tahunnya, demi memenangkan persaingan pada Industri tersebut rumah sakit swasta harus terus berinovasi untuk meningkatkan performa finansial perusahaan dan kepuasan pasien. Penelitian kali ini menguji pengaruh dari process orientation pada rumah sakit swasta XYZ di Indonesia dengan menggunakan model penelitian yang diadopsi dari penelitian sebelumnya. Penelitian kali ini berhasil mengumpulkan data dari 167 responden dengan menggunakan kuesioner dengan skala likert yang disebarkan pada bulan maret 2021 yang kemudian dilakukan analisa dengan PLS-SEM. Hasil penelitian ini menunjukan adanya pengaruh positif yang kuat antara process orientation terhadap kepuasan pasien dan performa finansial dengan ketiga variable mediasi operational efficiency, workforce condition and clinical quality terbukti memiliki pengaruh positif dan signifikan terhadap financial performance dan kepuasaan pasien, dimana pengaruh terbesar ditemukan pada jalur mediasi dengan workforce condition. Namun pada penelitian ini juga ditemukan bahwa workforce condition tidak memiliki pengaruh yang signifikan terhadap operational efficiency. Model hasil penelitian ini menunjukan predictive accuracy sedang sehingga perlu dikembangkan lebih lanjut pada penelitian berikutnya.

Adaptation, adjudication, and private ordering: Contractual Relations through the Williamson Lens

Williamson's legacy will be permanently, and deservedly, linked with the theory of the firm. As important, however, is his contribution to our understanding of contracting. My aim here is to describe Williamson's conception of contracting, how it differs from other approaches to contracting, and some implications of that approach for contract design and enforcement. I argue that Williamson's ‘process orientation’ – in which the main dimension along which contracts vary is the extent to which contract adjustments are effected through court ordering versus private ordering – provides alternative interpretations of some conventional contract terms but also sheds light on some otherwise puzzling contractual phenomena.

Integration in the Learning Process

The article deals with the issue related to the use of the integrated approach and the integrated cross-curricular interaction in education. It focuses on its advantages for conducting a modern learning process, orientation to specific results and practical orientation of training. Issues of e-learning are addressed. Experiences and good practices of innovative schools in the implementation of integrated cross-curricular interaction are shared.

‘A Lantern On the Way’: Pope Francis’ Signposts for Ecclesial Ethics

Pope Francis’ way of doing ecclesial ethics is not easy to understand at first glance. It is often unconventional and does not meet the expectations of the faithful who do not wish to see changes in the church, nor does it satisfy those who want rapid change. But if we look more closely at how the Pope understands the church, his approach to ecclesial ethics seems to derive naturally from that. The following contribution aims to show how Pope Francis’ ecclesiology determines his approach to ecclesial ethics. To this end, it will (1) summarize important characteristics of his ecclesiology: the sensus fidelium and synodality; its orientation towards pastoral ministry, the focus on unity in plurality and its process-orientation. From there, it will show which cornerstones for ecclesial ethics can be derived from this ecclesial perspective, namely (2) with respect to formal characteristics and (3) with regard to its content.

Determination of organisational essential needs as the basis for developing a Maṣlaḥah-based performance measurement

Purpose The purpose of the study is twofold: first, it is to develop each aspect of maṣlaḥah ḍarūriyah (essential needs), i.e. dīn (faith/religion), nafs (soul), ʿaql (intellect), naṣl (descendants) and mal (wealth), into various aspects of organisational essential needs; second, it is to formulate maṣlaḥah-based performance measurement. Design/methodology/approach The research is an exploratory study that uses a two-stage design: defining the research question and developing the research design. The research question is how each element of maṣlaḥah ḍarūriyah can become an element of organisational essential needs. The research design developed is to formulate maṣlaḥah-based performance measurement. Findings The study concludes that maṣlaḥah ḍarūriyah could be developed as a basis for identifying organisational essential needs. The five elements of maṣlaḥah ḍarūriyah are developed into the following organisational essential needs: worship orientation, internal process orientation, talent orientation, learning orientation, customer orientation and wealth orientation. Maṣlaḥah-based performance measurement uses five variables: strategic objective, measure, formula, target and strategic initiatives and applies the modified plan – do – check – action cycle: performance planning, performance implementation, performance evaluation and performance action. Practical implications Organisational essential needs can be developed by Islamic financial institutions (IFIs) into performance measurement. IFIs have six essential needs that can be developed into performance variables. Key performance indicators that can be developed for each need are worship orientation (social responsibility, regulatory compliance and Sharīʿah compliance); internal process orientation (innovation process, digital adaptation and employee satisfaction); talent orientation (career development, talent pool, compensation and benefits); learning orientation (training programme, training evaluation and return on training investment); customer orientation (customer engagement, customer satisfaction, customer survey and promotion programme); wealth orientation (profitability, cost-cutting, share prices, dividends, cost efficiency and financial sustainability). Originality/value This paper contributes to new knowledge. The study attempts to discuss the organisational essential needs based on the maṣlaḥah ḍarūriyah concept, while previous studies discussed organisational needs based on Maslow’s hierarchy of needs. In developing performance measurement, organisational performance is measured in a balanced manner. According to the concept of Maṣlaḥah, not only financial factors but also worship, internal processes, talents, learning and customers define organisational needs. Thus, organisational needs are considered not only in terms of material factors but also in terms of spiritual (worship) factors.

Serving the Vulnerable While Being Vulnerable: Organizing Resilience in a Social Welfare Sector

The interplay between formal organizing structures and the informal social networks of employees and organizations furthers the resilience of nonprofit organizations that serve the community. This case study draws on qualitative multi-pronged data collected in the aftermath of Hurricane Harvey from two faith networks of social welfare organizations serving the vulnerable in Houston, Texas. Results show that hybrid organizing of formal structures and informal networks contributes to organizational and community resilience. By examining both forms of organizing, this article shows how formal structures offer foundational support to the more informal and nimble social networks across the interorganizational partnerships that support the community. As such, this study extends the process orientation toward resilience by documenting how individuals, organizations, and networks expand organizational internal capacities through disaster relief efforts enacted across levels (employee–organization–community).