Knowledge Sharing Through Enterprise Social Media in a Telecommunications Context

This study investigated the motivators knowledge workers employ when sharing knowledge though enterprise social media (ESM) in a telecommunications context. A questionnaire was distributed among knowledge workers in one of the leading telecommunication companies in the Sultanate of Oman. Based on the Structural Equation Modelling-Partial Least Squares (SEM-PLS) analysis of 100 responses from knowledge workers, results showed that technological motivators had significant effects on knowledge workers’ knowledge sharing through ESM. Further analysis based on the knowledge type indicated that technological motivators and organizational motivators significantly impact knowledge workers’ tacit knowledge sharing, whereas only technological motivators impact knowledge workers’ explicit knowledge sharing. This study provides decision makers with useful insights on the motivators of sharing knowledge through ESM and further advances knowledge workers’ learning and business operations, especially in under-investigated countries.

Pengaruh Aktivitas Berbagi Pengetahuan dan Mediasi Budaya terhadap Kemampuan Inovasi Guru

This study aims to measure the influence of tacit and explicit knowledge on teacher teacher innovation capability in Indonesia mediated by organizational culture. Data collection was carried out by simple random sampling via electronic to a population of teachers in Jabodetabek. The returned and valid questionnaire results were 231 samples. Data processing using SEM method with SmartPLS 3.0 software. The results of this study are tacit knowledge sharing has a positive and significant effect on teacher innovation capability, both directly and through mediating organizational culture. While explicit knowledge sharing only has a positive and significant effect on teacher innovation capability through organizational culture mediation. This novel research is proposing a model to build teacher innovation capability among teachers through tacit & explicit knowledge sharing with organizational culture as mediation. This research can pave the way to improve teacher readiness in facing the era of education 4.0. Abstrak: Penelitian ini bertujuan untuk mengukur pengaruh tacit dan eksplisit knowledge terhadap kemampuan inovasi guru guru di Indonesia yang dimediasi oleh budaya organisasi. Pengumpulan data dilakukan secara simple random sampling melalui elektronik terhadap populasi guru di Jabodetabek. Hasil kuesioner yang kembali dan valid sebanyak 231 sampel. Pengolahan data menggunakan metode SEM dengan software SmartPLS 3.0. Hasil penelitian ini adalah tacit knowledge sharing berpengaruh positif dan signifikan terhadap kapabilitas inovasi guru, baik secara langsung maupun melalui mediasi budaya organisasi. Sedangkan berbagi pengetahuan eksplisit hanya berpengaruh positif dan signifikan terhadap kemampuan inovasi guru melalui mediasi budaya organisasi. Penelitian baru ini mengusulkan suatu model untuk membangun kapabilitas inovasi guru di antara para guru melalui tacit dan eksplisit knowledge sharing dengan budaya organisasi sebagai mediasi. Penelitian ini dapat membuka jalan untuk meningkatkan kesiapan guru dalam menghadapi era pendidikan 4.0.

Tacit knowledge sharing in small audit firms and audit quality inputs: the antecedent effect of auditors’ social capital

Purpose Drawing on the International Auditing and Assurance Standards Board (IAASB) audit quality framework and related knowledge management literature, this study aims to examine the influence of tacit knowledge sharing on audit quality inputs within small audit firms’ realm. It also investigated auditors’ social capital antecedent effect via tacit knowledge sharing on audit quality inputs. Design/methodology/approach An integrated model was developed to depict the study constructs’ relationships. The model was then tested using the partial least squares structural equation modelling based on data collected from auditors belonging to small audit firms in Jordan. Findings The results indicate that tacit knowledge sharing influences positively the auditors’ values, ethics, attitudes, experiences, skills and knowledge (i.e. audit quality inputs). This finding implies that active tacit knowledge sharing within a small audit firm is a strong driver for audit quality through improving its inputs. The results also demonstrate that structural, relational and cognitive social capital indirectly affect audit quality inputs through tacit knowledge sharing. Accordingly, social capital can be viewed as an audit firm resource that can smooth auditors’ tacit knowledge-sharing progress. Originality/value The IAASB encourages audit firms to explore ways to boost audit quality. This study offers empirical evidence on the influence of tacit knowledge sharing on audit quality inputs as a way to boost audit quality. It also offers insights into the value of social capital dimensions and indicates the driving forces to make auditors willing to engage in tacit knowledge sharing and, as a result, improve audit quality inputs.

Churches as Communities of Practice and the Place of Libraries in Information Sharing

<p>Research problem: Churches are communities of people who journey together, to grow in knowledge and understanding of their faith. One way churches can support this journey is through a library service. In this project, churches are viewed as a Community of Practice; they are united under a “domain of knowledge” which sets the community apart, their identity as a community, and the pursuit of tacit knowledge- sharing and developing knowledge with each other in order to put knowledge into action. Church libraries were researched to determine the role of libraries in church CoPs, whether libraries are fulfilling their purpose in this role, and to identify best-practice solutions for CoP libraries. Methodology: Seven churches in Wellington City who have libraries were chosen for this study. Semi-structured interviews were conducted with participants from each of the seven churches. Results: Church libraries have a lot of old content, as the majority of stock comes from donations- collection development is influenced largely by donations. Resources are modest or non-existent, which means that any best-practice solutions have to accommodate these resources restrictions. Libraries are used to a moderately satisfactory level, but all could benefit from best-practice suggestions. Implications: Unlike other types of libraries, church libraries are not considered to be essential to the running of the organisation, so there is little input or expectations from management. They are not business-driven entities, nor should they be. CoP libraries are one of many possible ways to share knowledge and information and support their communities. Having said this, there are some practical, economical steps that can be taken to improve the service: formalizing policies, procedures and a mission statement; making collections accessible in a database format; exploring web 2.0, social media and cloud-based technology to promote and/or facilitate libraries; undertaking informal user-needs research by asking community members what others in the community are wanting from a library service.</p>

Churches as Communities of Practice and the Place of Libraries in Information Sharing

<p>Research problem: Churches are communities of people who journey together, to grow in knowledge and understanding of their faith. One way churches can support this journey is through a library service. In this project, churches are viewed as a Community of Practice; they are united under a “domain of knowledge” which sets the community apart, their identity as a community, and the pursuit of tacit knowledge- sharing and developing knowledge with each other in order to put knowledge into action. Church libraries were researched to determine the role of libraries in church CoPs, whether libraries are fulfilling their purpose in this role, and to identify best-practice solutions for CoP libraries. Methodology: Seven churches in Wellington City who have libraries were chosen for this study. Semi-structured interviews were conducted with participants from each of the seven churches. Results: Church libraries have a lot of old content, as the majority of stock comes from donations- collection development is influenced largely by donations. Resources are modest or non-existent, which means that any best-practice solutions have to accommodate these resources restrictions. Libraries are used to a moderately satisfactory level, but all could benefit from best-practice suggestions. Implications: Unlike other types of libraries, church libraries are not considered to be essential to the running of the organisation, so there is little input or expectations from management. They are not business-driven entities, nor should they be. CoP libraries are one of many possible ways to share knowledge and information and support their communities. Having said this, there are some practical, economical steps that can be taken to improve the service: formalizing policies, procedures and a mission statement; making collections accessible in a database format; exploring web 2.0, social media and cloud-based technology to promote and/or facilitate libraries; undertaking informal user-needs research by asking community members what others in the community are wanting from a library service.</p>

Tacit knowledge sharing and creative performance: a transformative learning perspective

Purpose The purpose of this paper is to examine the relationship between tacit knowledge-sharing and creative performance of employees from a transformative learning perspective. Design/methodology/approach This paper uses Structural Equation Modeling to analyze data collected from 440 employees working in Information Technology industry, using a survey-based questionnaire. Findings The dimensions of tacit knowledge-sharing - tacit knowledge-seeking and tacit knowledge-contribution, positively affect employees' creative performance. Further, an individual’s bisociative cognitive style reinforces the positive association between tacit knowledge-sharing and employee creativity. Originality/value The study contributes to the field of knowledge management by using a new theoretical lens, Transformative Learning Theory, to examine how tacit knowledge-sharing adds value to knowledge workers in terms of enhancing their creativity.

Does COVID-19 Induced Occupational Stress Moderates the Relationship of Spiritual Motivation and Academicians’ Tacit Knowledge Sharing Behaviour Among South Asian Higher Education Institutions?

The COVID outbreak has frazzled many employers to research how to upkeep and boost the performance outcomes continuously. It is even trickier in Higher Education Institutions (HEIs) when they have hibernated from conventional to cyber universities due to the COVID pandemic. It is relatable to motivate and retain the knowledge workers persistently. Therefore, this study is designed to investigate the impact of academicians' spiritual motivation on their tacit knowledge sharing behaviour, with the moderation of COVID-induced occupational stress. The population embraced the academicians of Pakistani Higher Education Institutions. ~289 academicians were considered as the sample size. Descriptive and inferential statistics (linear regression) were performed in SPSS, whereas; 'Hayes' process macro' was used to test moderation. The findings designate that academicians' spiritual motivation is significantly and positively associated with tacit knowledge sharing behaviour—moreover, COVID-induced occupational stress moderates their relationship. Consequently, the results bequeath the policymakers and the relevant authorities of HEIs, with valuable propositions on how to upkeep academicians' tacit knowledge sharing behaviour by considering COVID-induced occupational stress as eu-stress if they are spiritually motivated. Profuse suggestions were also presented to future researchers to further look into the anticipated study model.