The Associated Factors Due Satisfaction of BPJS Services in Hospital Hikmah of Makassar

Health care facilities are expected to provide satisfactory services in hospitals. Have not being able to provide the maximum service expected by service users is the problem often faced by hospitals. Where the main assessment of the quality of health services is patient satisfaction. Based on a preliminary study at the RS Hikmah Makassar, it was found that more people were dissatisfied with health services. The purpose of this study was to find out the factors related to BPJS service satisfaction in BPJS Health participants at Hospital Hikmah of Makassar. The research design used Cross-Sectional. The population is 426 people. The sample in this study were some participants who used BPJS cards in Hospital Hikmah Of Makassar as many as 81 people, taking samples by purposive sampling technique. This research was conducted in May - June 2019. Data was collected with Questioner and analysed with the Chi-Square test. The results showed that there was a relationship between BPJS administration services, doctors and nurses services, supporting examination services and drug services with the satisfaction of BPJS services for BPJS Health participants in Hospital Hikmah of Makassar. The study suggested to health workers provide patients with a more friendly attitude and attention to patients recipients of health services.

Analysis of Lut Tawar Health Center Service Quality on Outpatient Patient Satisfaction in Central Aceh Regency

The purpose of this study was to find out what aspects were related to the quality of service at the Lut Tawar Health Center to the Satisfaction of Outpatients in Central Aceh Regency. The research design used in this study was Cross Sectional. The population in this study was 7,507 people and the samples taken by accidental sampling were 99 people. Data collection methods are primary data and secondary data. Analysis of the data used is a binary logistic regression test. The results showed that the physical condition had a sig-p value of 0.004 < 0.05, reliability sig-p 0.004 < 0.005, and a sig-p guarantee of 0.030 < 0.05, which means that it has a relationship with the quality of health services, while responsiveness has no relationship to the quality of health services because it has a sig-p value of 0.173 > 0.05 and concern has no relationship to the quality of health services because it has a sig-p value of 0.893 > 0.05. The most dominant aspect related to service quality is the variable of physical condition p = 0.004 <0.05. The conclusion in this study is that there is a relationship between physical condition, reliability, and assurance on the quality of Community Health Center (puskesmas) services, while the responsiveness and caring variables have no relationship to the quality of puskesmas services.

Sosialisasi Manajemen Klinis untuk peningkatan mutu pelayanan kesehatan bagi Profesional Perekam Medis

Health facilities are very important services for the community. The most important health service is to produce beneficial outcomes for patients, users and society. Achieving this outcome is highly dependent on the quality of health services. Improving the quality of clinical services is one of the efforts to manage the quality of health services. Information about health services from all users of medical services and all individuals is needed as a source of data to answer questions about the quality of health services. So that accurate information is obtained. The purpose of this activity is to provide information and knowledge to medical recorders about the quality of health services related to clinical quality management in improving performance and implementing clinical management concepts. There are several perspectives regarding the quality of health services, including according to consumers of health services as a service that can meet the needs of the community, according to quality health service providers, namely the availability of equipment, work procedures, professional freedom in performing health services, according to funders of health services as a health service. In an effective and efficient manner, according to the owner of health care facilities, quality health services can generate income that is able to cover operational costs, while according to health service administrators, it can provide for the needs of patients and health care providers. The method used is by providing information directly through virtual media to medical recorders. Keywords: Management, Clinical, Quality, Service, Medical Record Abstrak Fasilitas kesehatan merupakan pelayanan yang sangat penting bagi masyaraka. Pelayanan kesehatan yang paling utama adalah menghasilkan outcome yang menguntungkan bagi pasien, pengguna dan masyarakat. Pencapaian outcome ini sangat tergantung pada mutu pelayanan kesehatan. Peningkatan mutu pelayanan klinis merupakan salah satu upaya manajemen mutu pelayanan kesehatan. Informasi mengenai pelayanan kesehatan dari seluruh pengguna jasa pelayanan medis maupun seluruh individu diperlukan sebagai sumber data untuk menjawab pertanyaan mengenai mutu pelayanan kesehatan. Sehingga diperoleh informasi yang akurat. Tujuan kegiatan adalah untuk memberikan informasi dan pengetahuan kepada para perekam medis tentang mutu pelayanan kesehatan terkait manajemen mutu klinis dalam peningkatan kinerja serta mengimplementasikan konsep manajemen klinis. Terdapat beberapa perspektif mengenai mutu pelayanan kesehatan diantaranya menurut konsumen layanan kesehatan sebagai suatu layanan yang dapat memenuhi kebutuhan masyarakat, menurut provider layanan kesehatan yang bermutu yaitu tersedianya peralatan, prosedur kerja, kebebasan profesi dalam melakukan layanan kesehatan, menurut penyandang dana layanan kesehatan sebagai suatu layanan kesehatan yang efektif dan efisien, menurut pemilik sarana layanan kesehatan bahwa layanan kesehatan yang bermutu dapat menghasilkan pendapatan yang mampu menutupi biaya operasional sedangkan menurut administrator layanan kesehatan dapat menyediakan kebutuhan pasien serta pemberi layanan kesehatan. Adapun metode yang dilakukan adalah dengan cara memberikan informasi langsung melalui media virtual kepada perekam medis. Kata kunci: Manajemen, Klinis, Mutu, Pelayanan, Perekam Medis

PENINGKATAN UPAYA PATIENT-CENTERED CARE (PCC) OLEH PERAWAT MELALUI OPTIMALISASI PERAN PERAWAT PENANGGUNG JAWAB ASUHAN (PPJA)

Pelayanan yang berpusat kepada pasien merupakan inti dari mutu pelayanan kesehatan di rumah sakit. Perawat memiliki peran penting dalam menjaga mutu kualitas asuhan pelayanan bagi pasien. Perawat Penanggung Jawab Asuhan (PPJA) harus memiliki kompetensi yang unggul agar dapat memberikan asuhan terbaik selama 24 jam bagi pasien. Pengabdian masyarakat ini bertujuan untuk meningkatkan pengetahuan perawat tentang konsep PCC dan peran PPJA. Metode yang digunakan dalam pengabdian masyarakat antara lain metode ceramah, tanya jawab dan pemodelan. Kegiatan pengabdian masyarakat ini dilakukan melalui Zoom CloudMeeting serta melibatkan 227 perawat dari beberapa rumah sakit. Melalui kegiatan abdimas ini diharapkan perawat PPJA mampu menerapkan asuhan keperawatan yang berpusat kepada pasien sehingga mutu layanan keperawatan semakin meningkat.Kata kunci: Mutu Keperawatan; Patient Centered Care; Perawat Penanggung Jawab Asuhan AbstractPatient-Centered Care (PCC) is the core of the quality of health services in hospital. Nurseshave an important role in maintaining the quality of service care for patients. Primary Nurseof care must have superior competence in order to provide the best 24 hour care for patients.This community service aims to increase nurse’s knowledge about the PCC concept and therole of Nurse in Charge. The methods used in community service include lecture, question andanswer and modelling methods. This community service though Zoom Cloud Meetings andinvolved 277 nurses from several hospital in Indonesia. Through this community serviceactivity, it is hoped that nurses will be able to implement the PCC to the patient so that thequality of nursing service will increase.Keyword: Nursing Quality; Patient-Centered Care, Primary Nurse

Measuring Physical access to primary health care facilities in Gambella Region (Western Ethiopia)

As part of the project “More equity and quality of health services in Gambella, Gambella Region”, financed by the Italian Agency for Development Cooperation (AICS) and implemented by the Italian NGO Doctors with Africa CUAMM (Padua, Italy) a geographic database of the distribution of health facilities of Gambella Region (western Ethiopia) was created. This data collection was carried out in two missions carried out in February 2018 and November-December 2019. It allowed a mapping of the access roads and the location of health facilities using Geomatic Approaches and related technologies (Remote Survey, Field Survey, GPS, GIS). The field work has allowed the investigation in 11 Waredas (i.e. districts) with the census of 3 primary hospitals, 26 health centres and 121 HPs and related road access by car or, in case of inaccessibility of vehicles, by foot or boat.The final result of this work is the availability of a detailed cartographic picture of the geographical distribution of Health Facilities (HFs) in order to support the modern decision-making tools to be adopted for the distribution of human and instrumental resources. As an example we describe a network analysis performed by ESRI™ Network Analyst which showed the importance of this approach to remodel a more efficient referral system.

HUBUNGAN DIMENSI KUALITAS PELAYANAN DENGAN KEPUASAN PASIEN RAWAT INAP PADA RSUP DR TADJUDDIN CHALID MAKASSAR

Quality in a Hospital Service is closely related to Inpatient Patient Satisfaction in Hospitals in Indonesia. Patient satisfaction is one of the important indicators to control the quality of health services in hospitals. The results of the study indicate that the level of patient satisfaction in several hospitals in Indonesia is still below the standard set by the government (>90%). The purpose of this study was to determine the relationship between the dimensions of the quality of health services with the satisfaction of inpatients at the hospital. Data analysis used univariate, bivariate (Chi-Square test) and multivariate (Logistic Regression test) analysis. The results showed that the level of patient satisfaction was 96.6%, this means that the satisfaction level of inpatients in hospitals in Indonesia is good because it meets the customer satisfaction standards set by the Indonesian Ministry of Health (>90%). Multivariate analysis showed a significant relationship between, service, environment and hospital facilities. The results of this study can be concluded that the quality of health services received by atients is very influential on patient satisfaction itself

أثر الرضا الوظيفي في تحسين جودة الخدمات الصحية: دراسة تطبيقية في مستشفى النجاة في مدينة طرابلس الليبية

ملخص: هدفت الدراسة التعرف إلى أثر الرضا الوظيفي في تحسين جودة الخدمات الصحية في مستشفى النجاة في مدينة طرابلس الليبية، وقد استخدمت الباحثة المنهج الوصفي التحليلي، وتم اختيار مجتمع الدراسة من جميع العاملين في الوظائف الإدارية والتمريض بشكل أساسي والبالغ عددهم (72) موظفًا وموظفة، واستخدمت الباحثة أسلوب الحصر الشامل لجميع أفراد مجتمع الدراسة؛ نظرًا لصغر حجم مجتمع الدراسة، حيث قامت بتوزيع استبانة الدراسة على كافة أفراد مجتمع الدراسة، وقد استجاب منهم (60) موظفًا وموظفة، أي بنسبة استجابة (83.3%)، واستخدمت الاستبانة لجمع البيانات. وتوصلت الدراسة إلى مجموعة من النتائج أهمها: أن درجة استجابة المبحوثين في مستشفى النجاة حول الرضا الوظيفي كانت بدرجة كبيرة جدًا وبوزن نسبي (86.9%)، وحول جودة الخدمات الصحية أيضًا حصلت على درجة موافقة مرتفعة وبوزن نسبي (78.1%)، كما توجد علاقة طردية ذات دلالة إحصائية بين أبعاد الرضا الوظيفي وتحسين جودة الخدمات الصحية في مستشفى النجاة، وبينت النتائج وجود أثر ذي دلالة إحصائية بين أبعاد الرضا الوظيفي على جودة الخدمات الصحية. وأوصت الدراسة بضرورة اهتمام الإدارة العليا في مستشفى النجاة بجميع أبعاد الرضا الوظيفي، والعناصر التي تُساهم في تحسين جودة الخدمات الصحية التي أظهرت النتائج أهميتها، وأثرها في تحسين جودة الخدمات الصحية في المستشفى. الكلمات المفتاحية: الرضا الوظيفي، جودة الخدمات الصحية، مستشفى النجاة. Abstract This study aimed to identify the impact of job satisfaction in improving the quality of health services at Al-Najat Hospital in the Libyan city of Tripoli. The comprehensive enumeration method for all members of the study population; Due to the small size of the study population, it distributed the study questionnaire to all members of the study community, and 60 male and female employees responded, i.e. a response rate of (83.3%), and the questionnaire was used to collect data. The study reached a set of results, the most important of which are: The degree of response of the respondents in Al-Najat Hospital about job satisfaction was very large and with a relative weight (86.9%), and about the quality of health services also obtained a high degree of approval with a relative weight (78.1%), and there is a direct relationship Statistically significant between the dimensions of job satisfaction and improving the quality of health services in Al-Najat Hospital, and the results showed a statistically significant effect between the dimensions of job satisfaction on the quality of health services. The study recommended that the senior management at Al-Najat Hospital should pay attention to all dimensions of job satisfaction, and the elements that contribute to improving the quality of health services, the results of which showed their importance, and their impact on improving the quality of health services in the hospital. Keywords: Job Satisfaction, Quality of Health Services, Najat Hospital.

How the COVID-19 Pandemic Affected the Accessibility and Quality of Health Services in Poland

The outbreak of the COVID-19 pandemic had an impact on the global economy, including the provision of health services, with medical facilities and patients cancelling or postponing medical appointments. An alternative to in-person appointments was through the available forms of telemedicine. Scientific reports around the world have suggested that the accessibility and quality of health services declined. The aim of this study was to investigate the accessibility and quality of health services in Poland and to verify whether there were differences between men and women in this respect. The study was based on the authors’ own survey questionnaire filled in by 265 respondents, including 181 women, 82 men, and 2 persons without a defined gender. The study revealed that during the COVID-19 pandemic, the accessibility and quality of health services declined. Additionally, women were more likely to use general and specialist health services than men, but a comparison of changes in the assessment of accessibility and quality of services by gender revealed no differences in the assessment of accessibility and quality.

Determinan Perilaku Kunjungan Antenatal Care di Puskesmas Bojongsari Kota Depok Tahun 2021

Introduction: The behavior of antenatal care visits is the action of pregnant women who carry out pregnancy checks from the first trimester to the third trimester. Objective: To determine the relationship between health service facilities, health promotion, health care support, and the quality of health services on the behavior of antenatal care visits at the Bojongsari Health Center, Depok City in 2021. Methods: This type of research used a quantitative analytic survey using a cross-sectional approach. The population in this study was 141 pregnant women in the third trimester. The sampling technique used was the Lemeshow formula with purposive sampling. The number of respondents was 103 third-trimester pregnant women. The types of data used are primary and secondary data with univariate and bivariate analysis. Results: Pregnant women with poor antenatal care visits were 58 pregnant women (56.3%). Conclusion: There is a relationship between the variables of service facilities (OR = 27.773), health promotion (OR = 19.213), health care support (OR = 22.519), and the quality of health services (OR = 26.057) on the behavior of antenatal care visits at the Bojongsari Health Center, Depok City. 2021.