Transforming the Public Sector through ICTs : Content Analysis of the E-Government Websites of the Ministries of the Government of Lesotho

2021 ◽  
Vol 11 (1) ◽  
pp. 55-77
Author(s):  
Molefi Matsieli ◽  
Radhamani Sooriyamoorthy
Keyword(s):  
Content Analysis ◽  
Public Sector ◽  
National Level ◽  
National Government ◽  
Current Status ◽  
Web Based ◽  
The Public ◽  
Government Services ◽  
Government Websites ◽  
The Government

E-government has been proposed as an ICT strategy and a tool to reinvent government and transform the public sector. However, most of the existing literature on transforming the public sector through ICTs in Lesotho assessed e-government at the national level through the National Government Web Portal. This paper evaluates the current status of the websites of the ministries of the Government of Lesotho concerning their maturity levels to deliver e-government services and allow government-citizens interaction. The evaluation is based on a content analysis of four ministerial websites. The results show that the websites of the ministries of the Government of Lesotho are at the infancy stages of e-government implementation, clearly delaying the realisation of the government objective to transform government and the public sector through the use of innovative technologies. It is recommended that the government addresses both technical and social obstacles impeding web-based e-government implementation.

A periodical analysis of e-government maturity in Saudi Arabia

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ahmed Ibrahim Alzahrani
Keyword(s):  
Saudi Arabia ◽  
Current Status ◽  
Service Improvement ◽  
Maturity Model ◽  
Online Services ◽  
Content Type ◽  
Government Services ◽  
Government Websites ◽  
The Government ◽  
The Relationship

Purpose Governments of the developing countries must be ready to embrace the evolution of information technology. However, the growth in demand for online services and expectations for convenient access to government resources are placing governments under pressure to deliver outstanding e-services. Despite the successful attempts of the Saudi Government to deliver e-government services, the literature still needs to be advanced with evidence to demonstrate the current status of government websites. Additionally, the growth of e-government services should be periodically monitored and evaluated. Design/methodology/approach This study aims to revisit e-government websites previously surveyed (2006-2012). in Saudi Arabia and examine growth based on the five-stage maturity model. This study supports the approach with a review of the United Nations data and links this assessment with the five-stage maturity model. Findings The results revealed remarkable improvements in the maturity level of online services provided by the government websites of Saudi Arabia. Practical implications The relationship between e-government use and investment decisions appears to be bidirectional, as greater levels of investment seem to offer more opportunities for service improvement. Originality/value The outcomes are expected to assist executive authorities in understanding the current situation of e-government and plan appropriate strategic suggestions and development.

scholarly journals Sharjah Government Employees’ e-Readiness

2020 ◽  
Vol 2 (4) ◽  
pp. 1-12
Author(s):  
Asma Saeed AlMheiri
Keyword(s):  
Public Sector ◽  
Diffusion Of Innovation ◽  
Social System ◽  
Diffusion Theory ◽  
Digital Transformation ◽  
Government Employees ◽  
The Public ◽  
Government Services ◽  
The Government ◽  
Smart Government

Given the current coronavirus global crisis, e-services have never been more relevant as they are today. Like many countries and for many years, the UAE government has focused on the rapid adoption of smart government services in the public sector in orderto achieve the highest international standardsin the electronic-based services. The UAE has established its government strategic plan 2021 vision. In light of this vision, the government of Emirate of Sharjah formed a SupremeCommittee for Digital Transformation. This article aims to investigate Sharjah'sgovernment employees' readiness and preparation for the digital transformation.This article provides an assessment of employees’ readiness by examining how employees perceive e-government andthe extent to which they are ready to embark on the digital transition.The theoretical framework is based on Everett Rogers’ diffusion theory (1962). Diffusion of innovation is the process through whichnew technologies, products, or ideasare diffused and adopted in a social system. The paper used a survey of 110 government employees using both quantitative questions and open-ended qualitative questions. The paper found that while a lot of progress has been made, government employees are still ambivalent about the implementation of Sharjah digital transformation.

User Help and Service Navigation Features in Government Websites

2008 ◽  
pp. 140-157 ◽  
Author(s):  
Stowers ◽  
Stowers
Keyword(s):  
Public Sector ◽  
Digital Divide ◽  
Web Development ◽  
Government Structure ◽  
The Public ◽  
Government Services ◽  
Government Websites ◽  
Web Developers ◽  
Lack Of Knowledge

This chapter examines user help and service navigation features in government websites and compares them across levels of government. These features are critical to ensuring that users unfamiliar with government are able to successfully and easily access e-government services and information. The research finds clear patterns in the use of similar help and navigation features across governments, leading to a conclusion that these features are diffusing in the public sector web development field. The chapter concludes by stating that web developers should work to overcome a second digital divide—one of a lack of knowledge of website organization and government structure. Users need to be actively assisted to find information by web developers.

An Exploratory Study of the E-Government Services in Greece

2008 ◽  
pp. 162-174
Author(s):  
Dimitrios K. Kardaras ◽  
Eleutherios A. Papathanassiou
Keyword(s):  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Web Based ◽  
The Public ◽  
Government Services ◽  
Business Applications ◽  
Information And Communication ◽  
The Government ◽  
Governmental Communication ◽  
The Impact

The impact of “e-business” on the public sector is the main source of the government’s transformation towards “e-government,” which refers to the public sector’s efforts to use information and communication technologies (ICT) to deliver government services and information to the public. E-government allows citizens to interact more directly with the government, transforming multiple operational and bureaucratic procedures and employing a customer-centric approach to service delivery; it allows intra-governmental communication; it also offers numerous possibilities for using the Internet and other Web-based technologies to extend online government services (Gant, Gant & Johnson, 2002). Governments evaluate the best practices of e-business applications worldwide and establish policies for the development of e-government applications. The aim of this strategy is to develop and provide faster and cheaper public services and contribute decisively to the new knowledgebased economy. The visions, goals, and policies that encompass e-government vary considerably among practitioners and users, while comparative indicators may not always be precise (U.N., 2001). As e-government consists of various aspects, perspectives and objectives there is not only one valid way for assessing its progress. A number of different methodologies for collecting and analyzing data have been applied to different reviews, depending on their evaluation objectives. The primary goal of the present study is to evaluate e-government services in Greece with a set of carefully chosen criteria, in a manner that can be used for evaluating e-government services world-wide.

Scenario planning for development of a national anti-corruption framework

foresight ◽  
2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Rushdi Abdul Rahim ◽  
Azmil Mohd Amin ◽  
Norsam Tasli Mohd Razali
Keyword(s):  
Public Sector ◽  
National Level ◽  
Deep Understanding ◽  
Scenario Planning ◽  
Policy Formulation ◽  
Shared Responsibility ◽  
Asia Pacific ◽  
Content Type ◽  
The Public ◽  
The Government

Purpose The purpose of this paper is to explore the application of scenarios, as part of foresight process in the attempt to anticipate and understand the future vulnerabilities, trends and challenges for macro planning process. Design/methodology/approach The use of multidisciplinary knowledge, tools and methodologies with the aim of finding new solutions to the grand challenges faced by government have gained popularity in the Malaysian public sector. One of the tools gaining prominence is the use of scenario planning, where it has been widely used by both the public and private sectors to manage risk and develop robust strategic plans in face of uncertain future. The method is extensively applied by many corporations and multinationals particularly among international oil and gas organisations. In the public sector, scenarios have been effectively used in many areas and discipline to provide a broad and deep understanding and inclusive approach in formulation and development of policies. Findings This paper described the use of scenarios to understand the present and future of anti-corruption, as well as anticipate emerging areas of corruption, both within the government and its ecosystem. This led to the formulation of the national level policy on anti-corruption. Research limitations/implications The National Anti-Corruption Plan is an open and living document that will be continuously reviewed throughout its five years implementation duration. It is the reference document for ministries, agencies and governments-linked companies in Malaysia to develop their own Organisational Anti-Corruption Plan. Therefore, the document will be a strategic document for the Government of Malaysia to materialise their anti-corruption effort as a strategic conversation engagement with stakeholders that will provide new insights to the scenarios developed. Practical implications Often, policymakers begin the process of policy formulation through the identification of the problem statement, with hypothesis developed for the subject matter by project owners and stakeholders. Upon understanding the problems, efforts will then be made to identify solutions or strategies through deliberation by stakeholders. However, this direct approach may produce gaps and lack the required future robustness. The use of scenarios will ensure inclusiveness of approach, taking into consideration all present challenges, anticipating future need and trends that emerged in domestic, regional and international contexts. Social implications This paper addresses corruption by developing solutions that enable the government to solve present problem and to prevent future occurrences by anticipating incidents and areas of corruption; it is about proactive measures rather than reactive measures. This paper also emphasizes on a different perspective – looking at multiple lenses – understanding the systemic issues and interdependencies of anti-corruption challenges. The stakeholders then shift their lenses, narrowing the issues towards specific areas, from a broader perspective to a more focused perspective measure. This study ensures critical stakeholders’ involvement and buy-in; findings and suggested solutions are shared and tested amongst targeted groups. This will enable collective insights and shared responsibility for stakeholders in ensuring the success of the implementation of the plan. Originality/value The authors wish to highlight that reviews of various anti-corruption policy documents, especially in the Asia Pacific region were made. This was intended to highlight the significance of this paper and how it shows that the application of scenarios in formulation of a national level anti-corruption policy is unprecedented.

scholarly journals Methods of increasing operational efficiency of the communication channels of civil society

2018 ◽  
Vol 6 (1-2) ◽  
pp. 52-57
Author(s):  
I. V. Chaplay
Keyword(s):  
Civil Society ◽  
Public Sector ◽  
National Level ◽  
Control Measures ◽  
Public Authorities ◽  
The Public ◽  
The Government ◽  
External Management ◽  
The Right ◽  
Civil Sector

In general, Ukraine has developed a sufficiently detailed practice on the management of public sector entities, although unfortunately, not all of its fundamentally important provisions, adapt the experience of managing the civil sector. For example, especially at the national level, the overall goal of the government is to achieve certain policy goals, for example, in environmental, social or economic aspects. In this context, governments need to have well-organized work with the civil sector on social security programs or health care services to study service delivery performance for target groups.It is established that today, improvement of the mechanism of introduction of modern technologies of information presence and informing citizens about their rights, in particular, about the right to choose, the right of responsibility is the first important step for their participation in the process of monitoring the development and implementation of state policy. By receiving full information, civil society institutions can better assess the effectiveness of the public sector and submit their proposals. Despite the apparent need for a thorough analysis of competitors of the communicative environment of the interaction of public authorities with the public, when formulating the state strategy, analysis is far from always sufficiently clear and comprehensive. The difficulty lies in the fact that a comprehensive analysis of the competitors of the communicative environment of the interaction of public authorities with the public requires a large amount of data, most of which is difficult to obtain without much effort. Many state authorities do not systematically collect information about competitors of the communicative environment of the interaction of public authorities with the public, but act on the basis of fragmentary information, informal impressions, assumptions and intuitions. The lack of qualitative information is extremely difficult to analyze the competitor’s communicative environment of interaction between public authorities and the public.However, it is important that such an exchange is bilateral - from officials to citizens, and vice versa. This leads to maximizing the effectiveness of internal system management and to qualitative improvements in external management performance both of public authorities and the public sector as a whole. Control measures in the management of both sectors should be directly linked to the use of these indicators, both for feedback and for direct control. This will help identify new strategic opportunities for achieving control objectives and ensure the ability to use existing capabilities.

scholarly journals PERANCANGAN SISTEM INFORMASI BOOKING PEREKAMAN E-KTP (SI MBOK) BERBASIS WEB

2019 ◽  
Vol 15 (1) ◽  
pp. 69-76
Author(s):  
Hasan Basri ◽  
Salman Alfarizi ◽  
Alif Rizqi Mulyawan ◽  
Aldi Wiguna ◽  
Izmi Habiba
Keyword(s):  
Information System ◽  
Information Systems ◽  
The Internet ◽  
Internet Services ◽  
Web Based ◽  
The Public ◽  
Government Services ◽  
Maximum Work ◽  
The Government

A based information system is a system that can be used for the dissemination of information through internet services. In this case, the internet is becoming the provider of a set of information that is posted or uploaded, so that the public can see it every time. Therefore the presence of the internet makes it easier for people to be able to implement the results of the analysis of a system so that the formation of web-based information systems. Government services were supposed to use web-based information systems, it is used in order to obtain maximum work achievement. As an example, a case study a Government Ministry was having some complaints from the community is a service of recording E-ID CARD that is experiencing such a long queue. Therefore this web-based information systems within the scope of the reservation Recording E-ID CARD can reduce prolonged queue numbers so that people feel not satisfied against the Government. On this research produced a design of web-based information systems that can be implemented on the Booking process of recording E-ID CARDS in each Government Ministry offices.

E-Projects Challenges in India – Role of Human Resource Management and Technology

2018 ◽  
Vol 6 (8) ◽  
pp. 263
Author(s):  
Ramnik Kaur
Keyword(s):  
Developing Countries ◽  
Public Administration ◽  
Paradigm Shift ◽  
Successful Implementation ◽  
The Public ◽  
Government Services ◽  
The Past ◽  
The Government ◽  
Traditional Approaches

E-governance is a paradigm shift over the traditional approaches in Public Administration which means rendering of government services and information to the public by using electronic means. In the past decades, service quality and responsiveness of the government towards the citizens were least important but with the approach of E-Government the government activities are now well dealt. This paper withdraws experiences from various studies from different countries and projects facing similar challenges which need to be consigned for the successful implementation of e-governance projects. Developing countries like India face poverty and illiteracy as a major obstacle in any form of development which makes it difficult for its government to provide e-services to its people conveniently and fast. It also suggests few suggestions to cope up with the challenges faced while implementing e-projects in India.

E-Government : an exploratory study of online government procurement

2008 ◽  
Vol 5 (2) ◽  
pp. 15
Author(s):  
Maniam Kaliannan
Keyword(s):  
Public Sector ◽  
Empirical Investigation ◽  
Government Procurement ◽  
Management Tool ◽  
Government Service ◽  
The Public ◽  
Organizational Perspective ◽  
Effective Manner ◽  
The Government ◽  
Government Level

The quest to improve the government service delivery is becoming an important agenda for most governments. The introduction oflCT in the public sector especially E-Government initiatives opens up a new chapter in the government administration throughout the world. Governments have deployed ICT to serve their citizens in an efficient and effective manner. This paper presents an empirical investigation of Malaysian government's e-Procurement initiative (locally known as e-Perolehan). The aim of the paper is to examine factors that influence the current and future use of the system within the supplier community. These factors are grouped in three perspectives, (i) organizational perspective; (ii) technological perspective; and (Hi) environmental perspective. The general consensus amongst both the buyer and seller communities is that e-procurement will become an important management tool to enhance the performance of supply chain especially in the public sector. However, before this occurs, the findings suggest that several issues must be addressed by the relevant authorities in light of the three perspectives as mentioned above, to improve the procurement process at the federal government level.

DESIGN AND DEVELOPMENT OF POPULATION SERVICE ADMINISTRATION SYSTEM WITH PIECES METHOD IN KEMIRI VILLAGE HEAD OFFICE BANTEN

2019 ◽  
Vol 1 (1) ◽  
pp. 33-45
Author(s):  
Rosdiana Rosdiana ◽  
Padeli Padeli ◽  
Revi Sajidah Sri Handayani ◽  
Rifky Alfian
Keyword(s):  
Human Error ◽  
Unified Modeling Language ◽  
Integrated System ◽  
Web Based ◽  
Administration System ◽  
Unified Modeling ◽  
The Public ◽  
File Storage ◽  
The Government ◽  
The Village

The public service administration system at the government offices of the Kemiri village office in the Kemiri District currently does not have a computerized and integrated system. Because the system runs, residents who submit letters for administrative completeness, still use the Ms.Word / Ms.Excel application. of course has many weaknesses including human error, not neat in file storage, resulting in the lengthy process of searching and making a cover letter and required reports. The analytical method used in this study is to use PIECES (Performance, Informance, Economy, Control, Efficiency, Service) analysis, the design of the model uses UML (Unified Modeling Language). The results of this study are web-based letter information systems at the Office of the Village Chief of Kemiri that can accessed using a local computer browser. Thus the information letter needed by the Kemiri Village community and more effective and efficient in making the letter.

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