scholarly journals Kualitas Pelayanan Pajak Kendaraan Bermotor dan Bea Balik Nama Kendaraan di Kantor Samsat Kota Palangka Raya Provinsi Kalimantan Tengah

2015 ◽  
Vol 2 (1) ◽  
pp. 10-13
Author(s):  
Shanty Bahar Ising ◽  
Novi Damayanti
Keyword(s):  
Waiting Time ◽  
Motor Vehicle ◽  
Descriptive Study ◽  
Administration System ◽  
Central Kalimantan ◽  
Research Interview ◽  
One Stop ◽  
The City ◽  
Related Process

This research aims to know, describe and analyze the quality of the motor vehicle tax and the customs name (PKB and BBNKB) in the office of SAMSAT City Palangka Raya Province of central Kalimantan. The method used is qualitative exploitation, research conducted is a descriptive study where SAMSAT (one-stop Manunggala administration system) Palangka Raya City was chosen as the location of research. Data Collection Techniques use interviews, documentation, and observations. Based on the research results that the quality of the vehicle tax Service and the name of the motor vehicle (PKB and BBNKB) in the city Palangka Raya Province of central Kalimantan. Regarding the timeliness of the waiting time is good, officers work in accordance with the prescribed clock and related process waiting time depends on readiness of the applicant's requirements, but based on a research interview with the community that for the processing time is still Poorly can be in the value of a fast service that is not through the specified stages.

scholarly journals Kualitas Pelayanan Pajak Kendaraan Bermotor Pada Kantor Sistem Administrasi Manunggal Satu Atap Putri Hijau Medan Utara

PERSPEKTIF ◽  
2021 ◽  
Vol 10 (2) ◽  
pp. 527-542
Author(s):  
Fadlan Minallah ◽  
Lusiana Andariani Lubis ◽  
Nurman Achmad
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Motor Vehicle ◽  
Qualitative Approach ◽  
Administration System ◽  
Five Dimensions ◽  
Descriptive Research ◽  
One Stop ◽  
The One

This research aims to determine and analyze to analyze the quality of service at the Office of the One Roof One-Stop Administration System (SAMSAT) Putri Hijau, Medan Utara. To answer the service quality of Motor Vehicle Tax at the SAMSAT Putri Hijau, the researchers used five dimensions of public service quality proposed by Zeithaml et al in Hardiansyah, namely Tangible, Reliability, Responsiveness. ), Assurance (Guarantee), and Emphaty (Empathy). This study uses a descriptive research method with a qualitative approach. Data collection techniques using interviews, observation, and documentation. Based on the results of the study, it can be concluded that the service quality of the Motor Vehicle Tax (PKB) at the SAMSAT Putri Hijau can be assessed from five dimensions, namely Tangibel, Reliability, Responsiveness, Assurance, and Emphaty, however, there are several indicators. which have not been fulfilled properly, such as regarding the comfort of the place of storage and the existence of discrimination or prioritizing relatives in the motor vehicle tax collection process.

scholarly journals DETERMINAN KEPATUHAN WAJIB PAJAK KENDARAAN BERMOTOR DI KOTA SEMARANG

2020 ◽  
Vol 11 (2) ◽  
pp. 190-196
Author(s):  
Retno Astuti Ningrum ◽  
Amir Hidayatulloh
Keyword(s):  
Quantitative Research ◽  
Motor Vehicle ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Analysis Techniques ◽  
Convenience Sampling ◽  
Tax Corruption ◽  
The City

This type of research is quantitative research. The population in this research is a motor vehicle taxpayer. Meanwhile, the sample in this study is a motor vehicle taxpayer in the city of Semarang. The sampling technique in this research used convience sampling. Respondents in this research amounted to 100 respondents. Data collection techniques in research using questionnaires given directly to respondents. Respondents in this study were dominated by male (58 respondents). Whereas female respondents amounted 42 respondents. The analysis techniques in this research used multiple linear regression analysis, with SPSS tools. This study obtained results that perseptions of tax corruption and service quality of tax officers affect taxpayer compliance. Jenis penelitian ini adalah penelitian kuantitatif. Populasi dalam penelitian adalah wajib pajak kendaraan bermotor. Sedangkan, sampel dalam penelitian ini adalah wajib pajak kendaraan bermotor yang berada di Kota Semarang. Teknik pengambilan sampel dalam penelitian ini menggunakan convenience sampling. Responden dalam penelitian ini berjumlah 100 responden. Teknik pengumpulan data dalam penelitian menggunakan kuesioner yang diberikan langsung kepada responden. Responden dalam penelitian ini didominasi oleh laki-laki (58 responden). Sedangkan responden berjenis kelamin perempuan berjumlah 42 responden. Teknik analisis dalam penelitian ini menggunakan analisis regresi linear berganda, dengan alat SPSS. Penelitian ini memperoleh hasil bahwa persepsi korupsi pajak dan kualitas pelayanan petugas pajak berpengaruh terhadap kepatuhan wajib pajak.

Users’ opinion on the embracement in a family health unit

2011 ◽  
Vol 5 (9) ◽  
pp. 2083
Author(s):  
Anne Jaquelyne Roque Barrêto ◽  
Vitória Suzanna Cordeiro Vasconcelos ◽  
Matheus Figueiredo Nogueira ◽  
Janaína Von Söhsten Trigueiro ◽  
Ana Cristina Oliveira e Silva ◽  
...  
Keyword(s):  
Health Program ◽  
Family Health ◽  
Descriptive Study ◽  
Qualitative Approach ◽  
Health Unit ◽  
Professional Qualification ◽  
Family Health Program ◽  
Trabajo En Equipo ◽  
The City

ABSTRACTObjectives: to know the user’s opinion on embracement in a family health unit (FHU) in the city of Joao Pessoa, Paraiba, Brazil; to describe, from the user’s view, the organization of the service after the embracement implantation; and to identify the frailties of embracement in the FHU. Method: this is an exploratory-descriptive study with a qualitative approach, developed in a FHU located in the Sanitary District III of Joao Pessoa, whose sample consisted of eight users. The data collection started on October 2009, after the approval by the Ethics Comitee of Facene/Famene, under the Protocol 161/2009; after obtaining the participants’ speeches through interviews, the material was analyzed having the Collective Subject Discourse technique as a basis. Results: the participants understand embracement as a means for guaranteeing access to the health services and problems resolution, with higher agility and quality of treatment; the qualified listening showed to be significant in the change perceived by users; and the professional qualification, the service organization, and strengthened teamwork showed to be the main frailties. Conclusion: the meaning of embracing needs to surpass the frontiers of the relation team/users, obliging the health professionals to develop a work process which catches a glimpse of a comprehensive and humanized care provided to users. Descriptors:  nursing; embracement; family health program; delivery of health care.RESUMOObjetivos: conhecer a opinião do usuário sobre o acolhimento em uma unidade de saúde da família (USF) na cidade de João Pessoa-PB; descrever, a partir da visão do usuário, a organização do serviço após a implantação do acolhimento; e identificar as fragilidades do acolhimento na USF. Método: trata-se de estudo exploratório-descritivo com abordagem qualitativa, desenvolvido em uma USF localizada no Distrito Sanitário III de João Pessoa, cuja amostra constituiu-se por oito usuários. A coleta de dados foi iniciada em outubro de 2009, após a aprovação pelo Comitê de Ética da Facene/Famene, sob Protocolo n. 161/2009; após obtenção dos discursos dos participantes por meio de entrevistas, o material foi analisado com base na técnica do Discurso do Sujeito Coletivo. Resultados: os participantes entendem o acolhimento como recurso para a garantia de acesso aos serviços de saúde e resolução de problemas, com maior agilidade e qualidade do atendimento; a escuta qualificada evidenciou-se significativa na transformação percebida pelos usuários; e a qualificação profissional, a organização do serviço e o trabalho em equipe fortalecido apresentaram-se como principais fragilidades. Conclusão: o sentido de acolher precisa ultrapassar as fronteiras da relação equipe/usuários, devendo os profissionais de saúde desenvolver um processo de trabalho que vislumbre um cuidado integral e humanizado aos usuários. Descritores: enfermagem; acolhimento; programa saúde da família; assistência à saúde.RESUMENObjetivos: conocer la opinión del usuario acerca del acogimiento en una unidad de salud de la familia (USF) en la ciudad de João Pessoa, Paraíba, Brasil; describir, desde la visión del usuario, la organización del sevicio después de la implantación del acogimiento; y identificar las fragilidades del acogimiento realizado en la USF. Método: esto es un estudio exploratorio-descriptivo con abordaje cualitativo, desarrollado en una USF en el Distrito Sanitario III de João Pessoa, cuya muestra fue constituida por ocho usuarios. La recogida de datos tuvo inicio en octubre de 2009, después de la aprobación por el Comité de Ética de la Facene/Famene, bajo el Protocolo 161/2009; después de la obtención de los discursos de los participantes por medio de entrevistas, el material fue analisado con base en la técnica del Discurso de lo Sujeto Colectivo. Resultados: los participantes entenden el acogimiento como recurso para garantizar el acceso a los servicios de salud y resolución de problemas, con mayor agilidad y calidad de atendimiento; la escucha cualificada se mostró significativa en la transformación percibida por los usuarios; y la cualificación profesional, la organización del servicio y el trabajo en equipo fortalecido se presentaron como las principales fragilidades. Conclusión: el sentido de acoger precisa superar las fronteras de la relación equipo/usuarios debiendo los profesionales de salud desarrollar un proceso de trabajo que mire un cuidado integral y humanizado a los usuarios, Descriptores: enfermería; acogimiento; programa de salud de la familia; prestación de atención de salud.

scholarly journals SISTEM PENGELOLAAN BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) KESEHATAN MANDIRI KOTA PAREPARE

2018 ◽  
Vol 16 (2) ◽  
pp. 284-306
Author(s):  
Syahriyah Semaun ◽  
Juneda Juneda
Keyword(s):  
Quality Assurance ◽  
Health Insurance ◽  
Health Services ◽  
Social Security ◽  
Descriptive Study ◽  
Economic Law ◽  
Qualitative Descriptive ◽  
Islamic Economic ◽  
The City

: Law Number 40 of 2004 concerning the National Social Security System (SJSN) mandates that social security is mandatory for all residents including the National Health Insurance (JKN) through a Health Social Security Administering Agency (BPJS). This study discusses how the contract system in the Mandiri Health BPJS, how the mechanism for collecting contributions to the Mandiri Health BPJS, and how the quality of BPJS Health guarantees in Parepare City for health services for Mandiri Health BPJS participants. This study included a qualitative descriptive study with an analysis of Islamic economic law in the Office of BPJS Health in the City of Parepare. The results of the study indicate that the contract system in the Independent Health BPJS in the City of Parepare is in accordance with Islamic economic law and the mechanism for collecting contributions from Mandiri Health BPJS participants is not in accordance with Islamic economic principles. Quality assurance of BPJS Kesehatan in the City of Parepare for health services for participants of the Independent Health BPJS in accordance with Islamic economic law.

scholarly journals PEMBANGUNAN APLIKASI GO-PAJAK BERBASIS MOBILE

2020 ◽  
Vol 6 (2) ◽  
pp. 112
Author(s):  
Wicaksono Dwi Pamungkas ◽  
Nina Setiyawati
Keyword(s):  
Public Services ◽  
Motor Vehicle ◽  
Vehicle Ownership ◽  
The Public ◽  
One Stop ◽  
The Government ◽  
Tax Payments ◽  
The One ◽  
Service Standards ◽  
The City

Public services are services, both in the form of public goods and public services which are the responsibility and are carried out by the government in an effort to meet the needs of the community and in accordance with statutory provisions. One of the public services provided by the government is the One-Stop Administration System (SAMSAT). According to SAMSAT data in the city of Magelang, data on motorized vehicle ownership has increased and there has been an increase in the number of taxpayers. However, the tax payment service is considered to be less than optimal because there are still long queues when paying taxes.This also causes many people to make payments past the due date or entrust queues to brokerage services. Therefore, to overcome the problem, a mobile-based application (GO-PAJAK) was built which can be used to make tax payments by means of a vehicle document pick-up to pay motor vehicle taxes connected between drivers (SAMSAT employees) and customers (taxpayers). With this application, it is expected to improve service standards at the SAMSAT office and reduce taxpayer queues also reduce the use of brokers in administering public service administration that can increase public trust.  

scholarly journals IDENTIFIKASI WASTE DI RUANG RAWAT JALAN DAN RAWAT INAP RUMAH SAKIT ISLAM SURABAYA

2018 ◽  
Vol 2 (2) ◽  
pp. 175-180
Author(s):  
Puryanti Puryanti
Keyword(s):  
Waiting Time ◽  
Program Implementation ◽  
Process Analysis ◽  
Healthcare Providers ◽  
Descriptive Study ◽  
Payment Method ◽  
Business Process Analysis ◽  
Quality Of Health Services ◽  
Analysis Category

Hospitals as healthcare providers are demanded more competitive in the era of national healthinsurance. Therefore the hospital faces the challenges of improving the quality of health services byusing available resources. The study aims to to identify waste in outpatient and inpatient rooms ofSurabaya Islamic Hospital. The descriptive study involved 90 patients from outpatient and inpatientrooms. The study found waste by defect category, waiting time, non utilize talent, transportation,inventory, motion, and extra processing based on business process analysis. Category of waste overproduction not found. The causes of the occurrence of waste most comes from the man, material, andmethod factors. Program recommendations include scheduling patient-based arrival of servicegroup, visite scheduling and polyclinic service and temporary payment method change, for inpatientprogram program consisting of 5R program implementation, rearranging standard operatingprocedure of patient's diet information, improvement of prescribing system for patient and standardoperating procedure rearrangement return of insurance patients.

scholarly journals THE IMPACT ANALYSIS OF COORDINATION AGAINST THE EFFECTIVENESS OF SERVICE ONE-STOP CORPORATE ADMINISTRATION SYSTEM AREA AT PANDEGLANG, BANTEN PROVINCE

2017 ◽  
Vol 3 (2) ◽  
pp. 113
Author(s):  
Lia Muliawaty
Keyword(s):  
Path Analysis ◽  
Impact Analysis ◽  
Motor Vehicle ◽  
Descriptive Analysis ◽  
Administration System ◽  
Vehicle Registration ◽  
Registration Number ◽  
One Stop ◽  
Independent Variable ◽  
The Impact

The main problem in this research is the effectiveness of the service of motor vehicle registration number at the offices of Single Administrative System Single Roof Pandeglang Banten Province low, allegedly caused by the coordination between each unit or part has not run optimally. The method used in this research is descriptive analysis by using path analysis (path analysis) that is by seeing how big influence and independent variable to dependent variable, either influence directly or indirect influence. With this design will be measured directly or indirectly the coordination influence expressed in 7 (seven) dimensions, namely the existence of agreement and unity of understanding, the existence of agreement on the activities, the existence of obedience, the exchange of information, the presence of coordinators who can lead, the existence of information from Various parties, and the mutual respect for the effectiveness of service at the Office of Pandeglang Area Manunggal One Roof Administration System of Banten Province.The results of the research can be found that the effectiveness of Motor Vehicle Tax Service is influenced by the coordination at the office of Pandeglang Area Manunggal One Roof Administration System of Banten Province, with the percentage is 98.0%. This means that the coordination is very dominant and decisive towards the increase of tax service on the Pandeglang Area Manunggal One Roof Administration System of Banten Province. However there are also other factors that are not examined (epsilon) but determine against the tax service on Pandeglang Area Manunggal One Roof Administration System of Banten Province of 2.0%.

scholarly journals Implementasi Kebijakan Sistem Administrasi Manunggal Satu Atap di Kabupaten Mandailing Natal

2020 ◽  
Vol 2 (1) ◽  
pp. 59-69
Author(s):  
Abdullah Afifudin ◽  
Abdul Kadir ◽  
Isnaini Isnaini
Keyword(s):  
Motor Vehicle ◽  
Road Traffic ◽  
Professional Services ◽  
Single Administration ◽  
Tax Collection ◽  
Administration System ◽  
One Stop ◽  
Motorized Vehicles ◽  
National Police ◽  
Collection And Management

Management of collection and management of motorized vehicle taxation is carried out in one office involving several related elements in its management. Motor vehicle tax collection carried out in one office is known as SAMSAT (One Roof Single Administration System), in which there is cooperation between the Indonesian National Police (POLRI) which has the function and authority in the field of registration and identification of motorized vehicles, Local Government in this case the Regional Tax and Retribution Management Agency in the field of motor vehicle tax collection (BBN-KB), PT. Jasa Raharja (Persero) which is authorized in the field of delivery of Road Traffic Accident Donations (SWDKLLJ). The results of this study indicate that the implementation of a one-stop single administration system in managing motor vehicle tax at the SAMSAT office in Mandailing Natal Regency viewed from the aspect of organizational structure, resources, communication and disposition in general has been good. In order to create professional services and satisfy SAMSAT taxpayers, Mandailing Natal District needs to conduct regular / regular coordination meetings so that periodic evaluations can also be carried out to make improvements to services provided from time to time.

scholarly journals Caracterização de idosos participantes de atividade física em um centro de convivência de Teresina-PI

2012 ◽  
Vol 3 (1) ◽  
pp. 7-11 ◽  
Author(s):  
Nancy Nay Leite de Araújo Loiola Batista ◽  
Débora Josefina Neiva Vieira ◽  
Gislene Mariana Pereira Da Silva
Keyword(s):  
Physical Activity ◽  
Social Economic ◽  
The Elderly ◽  
Descriptive Study ◽  
Degenerative Diseases ◽  
Calidad De Vida ◽  
Quantitative Descriptive ◽  
The City ◽  
Structured Questionnaire

Objetivou-se a caracterização dos idosos que participam de atividade física em um centro de convivência na cidade de Teresina, assim como as relações entre as características desse perfil. Estudo descritivo de abordagem quantitativa com 234 idosos mediante aplicação de um questionário estruturado. O perfil desses idosos favorece o direcionamento de ações voltadas para a saúde, quanto aos aspectos físicos, sociais, econômicos e culturais. Portanto, um alerta para sociedade, visando à qualidade de vida, postergando o aparecimento de doenças crônico-degenerativas ou tratando-as, mantendo a capacidade funcional por meio de atividade física.Descritores: Idoso, Atividade Motora, Enfermagem.Characterization of elderly participants in physical activity in a social center of Teresina-PIThis study aimed to to characterize the elderly who participate in physical activity in Family Center in the city of Teresina, as well as the relationships between the characteristics of this profile. Quantitative descriptive study of 234 elderly by applying a structured questionnaire. The profile of the elderly favors the direct actions for health, regarding physical, social, economic and cultural. So a warning to society, aiming at the quality of life, delaying the onset of chronic degenerative diseases or treating them, maintaining the functional capacity by means of physical activities.Descriptors: Aged, Motor Activity, Nursing.Caracterización de los participantes de edad avanzada en la actividad física en un centro social de Teresina-PIEl objetivo de la investigación es la caracterización de los ancianos que participan de las actividades físicas en el centro de la família na la ciudad de Teresina así como las relaciones entre las características de este perfil. Estudio cuantitativo descriptivo de 234 personas mayores mediante la aplicación de un cuestionario estructurado. El perfil de las personas mayores favorece a las acciones directas para la salud, en cuanto a físico, social económico y cultural. Por lo tanto, una advertencia a la sociedad, con miras a la calidad de vida, retrasar la aparición de enfermedades crónico-degenerativas o el tratamiento de ellos, mantener la capacidad funcional a través de la actividad física.Descriptores: Ancianos, La Actividad Motora, La Enfermería.

scholarly journals Implementasi Kebijakan Sistem Administrasi Manunggal Satu Atap di Kabupaten Mandailing Natal

2019 ◽  
Vol 11 (2) ◽  
pp. 157
Author(s):  
Abdul Kadir ◽  
Abdullah Afifuddin Lubis ◽  
Isnaini Isnaini
Keyword(s):  
Motor Vehicle ◽  
Road Traffic ◽  
Professional Services ◽  
Single Administration ◽  
Tax Collection ◽  
Administration System ◽  
One Stop ◽  
Motorized Vehicles ◽  
National Police ◽  
Collection And Management

Management of collection and management of motorized vehicle taxation is carried out in one office involving several related elements in its management. Motor vehicle tax collection carried out in one office is known as SAMSAT (One Roof Single Administration System), in which there is cooperation between the Indonesian National Police (POLRI) which has the function and authority in the field of registration and identification of motorized vehicles, Local Government in this case the Regional Tax and Retribution Management Agency in the field of motor vehicle tax collection (BBN-KB), PT. Jasa Raharja (Persero) which is authorized in the field of delivery of Road Traffic Accident Donations (SWDKLLJ). The results of this study indicate that the implementation of a one-stop single administration system in managing motor vehicle tax at the SAMSAT office in Mandailing Natal Regency viewed from the aspect of organizational structure, resources, communication and disposition in general has been good. In order to create professional services and satisfy SAMSAT taxpayers, Mandailing Natal District needs to conduct regular / regular coordination meetings so that periodic evaluations can also be carried out to make improvements to services provided from time to time.

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