scholarly journals THE DEVELOPMENT OF THE QUALITY MANAGEMENT SYSTEM IN TERMS OF KNOWLEDGE MANAGEMENT / KOKYBĖS VADYBOS SISTEMŲ TOBULINIMAS ŽINIŲ VADYBOS ASPEKTU

2011 ◽  
Vol 3 (4) ◽  
pp. 113-119
Author(s):  
Romualdas Vitkauskas
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Quality Management System ◽  
Analysis Method ◽  
Continual Improvement ◽  
Correlation Analysis Method ◽  
Product And Process ◽  
Quality Of Products ◽  
The Relationship

The interaction of quality management and knowledge man­agement are analyzed quite widely in scientific literature and discussed with reference to various models integrating these two management theories. However, there are not enough precise tools that could provide a possibility of improving the quality of products and services through knowledge management. To this end, the article examines the already existing models for the interaction between quality management and knowledge management. The results of a survey on Lithuanian industry show what organizational knowledge is the most important while implementing quality management principles aimed at improving quality. The correlation analysis method showed the relationship between quality management principles (process approach, continual improvement, management, facts) and the factors defining the product and process quality (the extent of determining process execution time, process resources, costs of process stages, indicators for products and/or services, the dura­tion of the process, the extent of measuring indicators, the extent of collecting information on indicators, the extent of collecting information about the costs of the process). Santrauka Kokybės vadybos ir žinių vadybos sąveika mokslinėje literatūroje analizuojama gana plačiai, aptariami įvairūs sąveikos modeliai integruojant šias dvi vadybos teorijas. Tačiau nepakankamai nagrinėjamos konkrečios priemonės, kuriomis būtų galima pagerinti produktų ir paslaugų kokybę pasitelkiant žinių vadybą. Tuo tikslu straipsnyje analizuojami jau egzis­tuojantys kokybės vadybos ir žinių vadybos sąveikos modeliai bei pateikiami Lietuvos pramonės įmonių tyrimo rezultatai, parodantys, kokios organizacinės žinios svarbiausios įgyvendinant kokybės vadybos principus, skirtus kokybei gerinti. Taikant koreliacinės analizės metodą nustatyta, kad egzistuoja ryšys tarp kokybės vadybos principų (procesinio požiūrio, nuolatinio gerinimo, valdymo remiantis faktais) įgyvendinimo lygio ir veiksnių, apibūdinančių produktų ir procesų kokybę (procesų įvykdymo laiko nustatymas, procesų išteklių nustatymas, procesų etapų išlaidų nustatymas, produktų ir (ar) paslaugų rodiklių nustatymas, rodiklių matavimas, rodiklių informacijos rinkimas, informacijos apie proceso trukmę nustatymas ir informacijos apie proceso išlaidas rinkimas).

scholarly journals Employee engagement and improvement as important principles of TQM in public health institutes

2020 ◽  
Vol 8 (1) ◽  
pp. 189-201
Author(s):  
Ana-Marija Vrtodušić Hrgović ◽  
Kristina Črnjar ◽  
Ivana Škarica
Keyword(s):  
Public Health ◽  
Quality Assurance ◽  
Quality Management ◽  
Employee Engagement ◽  
Management System ◽  
Quality Management System ◽  
Customer Focus ◽  
Internal Customer ◽  
The Relationship

Quality assurance in public health presents one of the key factors in the quality of health service. Accordingly, there is increasing awareness of the need to integrate quality systems and their principles into the healthcare system. Their role is important in the context of quality assurance in accordance with patient requirements as well as in the process of improving the quality of health care service. They are essential for the successful implementation of a quality management system and refer to customer focus, leadership, engagement of people, process approach, improvement, evidence–based decision making, and relationship management. This paper presents the results of a study among Croatian Institutes of Public Health with regard to the level of implementation of quality principles related to employee engagement, improvement and internal customer focus. Analysis focused on the relationship between focus on internal customer (employees) and improvements as well as the employee engagement and improvement respectively. Results show there is a strong positive relationship between employee engagement and improvements, while between internal customer focus and improvement the relationship has not been verified. In the context of standardization of quality of public health services, the paper aims to expand theoretical knowledge about TQM principles, with the emphasis on the employee engagement, internal customer focus (employees) and process improvement. The results can serve as a basis for improving the existing practice of quality management system implementation in the public health sector, with emphasis on employees.

scholarly journals FORMATION OF THE QUALITY SYSTEM OF THE ENTERPRISE

2021 ◽  
Author(s):  
Oksana Sheremetynska ◽  
Artem Zakharchenko
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Legal Regulation ◽  
Production Costs ◽  
Management Systems ◽  
Quality Management Systems ◽  
Iso Standards ◽  
Quality Of Products

The introduction of a quality management system is important because it leads to improved productivity, optimization of business processes of the organization, and also leads to a reduction in production costs. The article considers the theoretical aspects of the quality management system at the enterprise, outlines the methods and classification of existing quality management systems. The essence of legal regulation of the quality management system is investigated and its current state is characterized. It is noted how some experts classify quality management methods. Recommendations for improving the quality management system at a domestic enterprise are offered. Emphasis is placed on the fundamental standards of ISO 9000 and how they are integrated into the state standards of Ukraine. When developing quality management systems, it should be borne in mind that the quality management system covers all processes that occur in the enterprise and on which the quality of products or services depends. According to the capabilities of the production process, the stages of the product life cycle are considered, which should be used at the appropriate stages of development and certification of the quality management system. The task of improving the quality and expanding the range of products is relevant in modern production conditions. This task is multifaceted and includes a number of scientific and technical, environmental, economic and social problems. An interdisciplinary approach is needed for an effective solution. One of the ways is product quality management based on assortment analysis and its innovative development. The experience of developed countries shows that the health of the nation, primarily through food, their safety, is more reliable when it is achieved by improving the quality of products based on standardization worldwide and internationally. At the international level, quality requirements are regulated by ISO standards, strictly focused on the consumer. The first such standards were the standards of the 9000 series, which came out in the late 80's pp. XX century More than half of the world's countries have implemented national standards identical to ISO standards, as well as certified enterprises in accordance with ISO standards.

scholarly journals QUALIMETRIC METHOD OF ASSESSING RISKS OF LOW QUALITY PRODUCTS

2021 ◽  
Vol 2021 (4) ◽  
pp. 4769-4774
Author(s):  
ROMAN TRISHCH ◽  
◽  
OLESIA NECHUIVITER ◽  
KOSTIANTYN DYADYURA ◽  
OLEKSANDR VASILEVSKYI ◽  
...  
Keyword(s):  
Risk Assessment ◽  
Quality Management ◽  
Product Quality ◽  
Density Function ◽  
Quality Indicators ◽  
Quality Management System ◽  
Significant Risk ◽  
Scientific Papers ◽  
Quality Of Products

Risk assessment is an integral part of an enterprise's quality management system. The risk of low quality products is the most significant risk, as it is directly related to the concept of enterprise competitiveness. The paper analyzes the scientific papers related to the assessment of the quality of products, processes and services, their disadvantages, possible limits of application. It is proposed to use mathematical dependences to obtain estimates of product quality indicators on a dimensionless scale. Knowing the density function of random variables of product quality indicators and knowing the mathematical dependence of their estimates on a dimensionless scale, it is proposed to obtain the density function of estimates. Knowing the function of the density of estimates of quality indicators, it is proposed to find the probabilities of risks of the assessment of quality indicators in any given interval on a dimensionless scale. A method for assessing the risks of low quality products has been developed

scholarly journals The Quality Management of the Products Produced by the Enterprises for the Production of Metal Structures

2021 ◽  
Vol 12 (4) ◽  
Author(s):  
Nikolay Anikienko ◽  
Inna Savchenko
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Metal Structures ◽  
Technical Control ◽  
Manufactured Products ◽  
Mnemonic Technique ◽  
Control Department ◽  
Quality Of Products

Currently, it is necessary to build a product quality management system that ensures the smooth operation of the organization, the competitiveness of products, the development and maintenance of the organization's quality goals. The article discusses the theoretical foundations of quality management of manufactured products at the enterprise. The necessity of quality management of the enterprise's products as the basis of the competitiveness of the enterprise is substantiated. The concept of quality management is considered. The stages of development of the quality management system are given. The threats of defective goods and their impact on the economic condition of the enterprise are considered. At the research stage, the Ishikawa causal diagram was used, developed using the 6M mnemonic technique. The quality control system of metal structures is analyzed. Losses from defects in the manufacture of metal structures were revealed. A Pareto diagram of the defected goods distribution is constructed, the data of which indicate that more than 55 % of the defects is caused by locksmiths, 17 % — undercuts, 13 % — displacement of holes and other reasons. The main reason was the insufficient level of qualification of locksmiths. In order to improve the quality of products, measures have been proposed concerning the retraining of workers, updating equipment. It is recommended at operational meetings to develop preventive and corrective measures to reduce defects, reduce the workload of engineers of the technical control department. The suggested measures will reduce the number of defective products, increase the competitiveness of the company's products.

scholarly journals Professional training of students as an object of quality management in the education system

2021 ◽  
Vol 128 ◽  
pp. 05012
Author(s):  
V.I. Stymkovskij ◽  
L.N. Anisimova ◽  
I.I. Burlakova
Keyword(s):  
Quality Management ◽  
Professional Training ◽  
Quality Management System ◽  
Modern Theory ◽  
Total Quality ◽  
Work Processes ◽  
Global Quality ◽  
Quality Of Products ◽  
The Impact

The modern theory of quality management is based on the position that activities aimed at improving quality should be carried out in the process of production/service. It is possible to determine the quality of products/services by many factors, both objective and subjective. To prevent the impact of various factors on quality, a quality management system is necessary. Each country has its own concept of quality management, which reflects the essence of Total Quality Management (TQM) methodology to solve quality improvement problems. Quality models to a large extent coincide with each other, are mutually complementary and differ only in the completeness and depth of coverage of the work processes of the organization. The main purpose of our article is a comprehensive study of theoretical and practical issues of professional training of students on the basis of global quality methodology, its step-by-step description, identifying the practical value in use for both technical and humanitarian specialties.

Evaluasi Kualitas Manajemen Mutu pada PT Intikom Berlian Mustika dengan menggunakan ISO 9001:2015

2019 ◽  
Vol 10 (1) ◽  
pp. 9-18
Author(s):  
Vera . ◽  
Wella .
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Employee Performance ◽  
Iso 9001 ◽  
Maturity Model ◽  
It Managers ◽  
Data Collection Technique ◽  
Quality Of Products

Quality Management System is crucial for companies to improve the quality of products and services produced by the companies.  Therefore, companies need to gain international recognition to make the companies has a quality and good system in accordance with predetermined standards. This study uses ISO 9001:2015 as the international standard on quality management and applies in Intikom, whereas Intikom has never conducted an evaluation of the quality management system and found the employee performance is decreased recently. Due to these problems, it is necessary to evaluate and make recommendations that can be used as a guide. Evaluation of the quality management system refers to clause 4 to clause 10 of ISO 9001:2015. The used data collection technique is performing interviews to IT managers and quality management system staffs and distributing 107 questionnaires to 50 respondents for 10 divisions. The results of questionnaire were processed using the Likert scale the overall result is processed using the maturity model. The results obtained from this study of using ISO 9001: 2015 as quality standards find out that Intikom is at 4th level, which represents managed and measurable. Intikom has reached the desired target. Intikom it is ready to apply ISO 9001: 2015 and needs to improve the employee performance and products and services in order to increase to the 5th level.

scholarly journals The improvement of quality management system in a porcelain factory

2019 ◽  
Vol 290 ◽  
pp. 05003
Author(s):  
Adina Sârb ◽  
Ioana Glevitzky ◽  
Liliana Itul ◽  
Maria Popa
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Performance Indicator ◽  
Iso 9001 ◽  
Porcelain Factory ◽  
Continual Improvement ◽  
Root Cause ◽  
Monitoring Process

According to SR EN ISO 9000:2015, quality management system can be considered “a set of Policies, Procedures, Processes and resources used to achieve the organization objectives and desired results, by manages the interacting processes, resources required and inter-related parts of the business”. The requirements of a quality management system that need to be implemented by companies in order to produce high quality products and to achieve continual improvement are described in ISO 9001. The aim of this research is to improve the quality management system implemented in a porcelain factory, named S.C. APULUM S.A. The implementation of ISO 9001:2015 in the organization involves monitoring process performance through different performance indicators. The first performance indicator highlights the situation regarding the quality of the products manufactured in a certain period and the second one emphasizes the most common defects of one of the products fabricated in the organization. Hence, identified nonconformities are analyzed using 8D method in order to identify the root-cause and to remove it. The results show that different solutions were identified and implemented in order to enhance the quality management system in the company considered.

scholarly journals artikel Pengaruh Penerapan Manajemen Mutu Terpadu ( TQM ) Dalam Meningkatkan Kepuasan Pelanggan.

2019 ◽  
Author(s):  
presti putri riwana ◽  
Rusdinal ◽  
Hade Afriansyah
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Quality Management System ◽  
Production Costs ◽  
Education Quality ◽  
Total Quality ◽  
Price Increases ◽  
Quality Of Products ◽  
Expected Increase

Integrated quality management system can not only be used in the world of education but companies must also use education quality management, so that the quality of the products they produce can be good and meet customer satisfaction. therefore each company will compete to show its quality. companies carry out integrated quality management because they want to fix every single mistake that happens even if it is so small that consumers of the company will feel satisfied Control the quality of products including fees and market share, the company's reputation, product accountability, international implications. Expected to perform quality repairs, among others: Repair reputation, increased volume, price increases, production costs can be minimized so that the expected increase in company earnings that are accompanied by the product expected by the customer on an ongoing base.Keyword: Total Quality Management (TQM), customer satisfaction

scholarly journals Role of Quality Management System in Improving the Quality of EIA

2019 ◽  
Vol 14 (2) ◽  
pp. 205-214
Author(s):  
Meenakshi Arora ◽  
Umesh Kulshrestha
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Data Interpretation ◽  
Factors Affecting ◽  
Inadequate Knowledge ◽  
Major Factors ◽  
The Relationship

The quality of Environmental Impact Assessment (EIA) very much depends on the efficiency of the management system of the EIA consultant organizations. As per statutory requirements, EIA Consultant Organisations must have an accreditation for carrying out the EIA study in India from the National Accreditation Board for Education and Training (NABET) which is a nodal organization under the Quality Council of India (QCI) as per Gazette Notification dated March 3, 2016. The Quality Management System (QMS) is an integral part of the accreditation process, hence the study provides an analysis of the effectiveness of QMS for Accredited EIA Consultant Organisations (ACOs) in reality. The relationship between QMS and EIA reports is analysed from NABET database for various accredited consultant organizations across the country. The study revealed that the quality management system has a significant impact on the EIA reports. The major factors affecting EIA quality are lack of implementation of a quality system, inadequate knowledge of the system and lack of data interpretation. A regular review of QMS by NABET helps maintain the quality at every step of EIA. It suggests that there is a scope for developing a strategic framework to reach excellence in EIA reports through developing a strategic management system for the betterment of society and environment.

Improvement of a Riveting Process Capability with Application of Tools and Methods of the Quality Management

2014 ◽  
Vol 474 ◽  
pp. 351-356 ◽  
Author(s):  
Marta Kučerová ◽  
Helena Fidlerová
Keyword(s):  
Quality Management ◽  
Product Quality ◽  
Statistical Methods ◽  
Quality Management System ◽  
Process Capability ◽  
Quality Characteristics ◽  
Riveting Process ◽  
Quality Of Products ◽  
Tools And Techniques

Assessment of a process capability is an important area of the quality management. Quality of produced outputs depends on the quality of the process, in which product characteristics are formed. In considering the capability of the process, the ability of the process should be determined to provide the required quality of products. The required product quality has to meet customer requirements and expectations. For determination of process capability are used methods, which are based on comparing variability of selected product quality characteristics. The smaller the variability of the input factor is, the better is the process capability and therefore a better quality of product is produced. Improvement of process capability and reducing the variability of the product quality characteristics can be achieved by means of applying of statistical methods. Standards for the quality management system require the need of statistical methods application as well as other tools and techniques for improvement in business practice. It is necessary to use statistical methods in measuring, monitoring and process improvement. So can be determined the process variability, identified common and special causes of variability and in consequence to propose corrective actions. The paper describes first theoretical characteristics of capability assessment methods and tools in continuous improvement in industry praxis. With application of chosen statistical methods has been improved capability of the riveting process of clutch disk.

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