Citizens' Voice and Adoption of Pakistani E-Government Services

Even though there is emerging literature on e-government, research focused on potential problems related to citizens' adoption of e-government services in developing countries is still limited. As a developing country, e-government services in Pakistan have witnessed prolific advancements over the years. Since 2002, Pakistan has strategically adopted e-government as a part of its policy. In this chapter, the factors influencing citizens' e-government service adoption in Pakistan are examined using the unified theory of acceptance and use of technology model. The findings indicate that, in addition to the lack of awareness and data privacy, all of the factors specified by the model have an effect on the adoption of these services in Pakistan. The empirical results highlight the voice of citizens concerning the usage of the services. This information can be used by the policy and decision makers to promote services that correspond better to the needs of the citizens.

Implementing Business Intelligence in Contemporary Organizations

This chapter introduces the implementation of Business Intelligence (BI), thus explaining the application overview of BI, the components of BI, the practical implementation of BI, the business value of BI, the trends in implementing BI, and the guidelines for implementing BI. BI is a broad category of business applications and technologies for gathering, providing access to, and analyzing data for the purpose of helping business enterprise users make better business decisions. BI enlarges business performance, thus leading to higher level of efficiency, better quality outputs, better marketing decisions, and lessened risk of business failure in order to gain a competitive advantage in the global business environments. It is important to create and develop a BI system to enable the useful transformation of information into the valuable knowledge for enhancing BI in organizations. Implementing BI will increase organizational performance and achieve business goals in modern business.

Design and Implementation of PropertySafety

Each year millions of dollars are spent for the prevention of flooding, fire, and burglaries in vacant properties. Keeping a vacant property secure is the most important aspect in preventing damage and one of the most crucial tasks for property owners and facility managers. Building Information Modeling (BIM) is an emerging technology platform that has the potential to be explored in safety-planning solutions for vacant properties. In an attempt to reduce vacant property hazards, this chapter reports upon an integrated system architecture that utilizes BIM and wireless sensor technology to produce a proactive safety and emergency management system entitled PropertySafety. The proposed solution collects real-time temperature, activity, and water detection data remotely; notifies property owners and facility managers through effective visualizations of a building using the BIM platform; and ultimately attempts to contribute in reducing property hazards during the facility management phase of a building lifecycle.

E-Government Adoption and Implementation in Oman

This chapter reports a description and analysis of the factors that influenced the process of adoption and implementation of the e-Government initiative in Oman over the period 2000 – 2013. This research provides an explanation of why government organisations in Oman developed and then adopted e-Government projects, and how that affected their success as an example of what might also be the case in many developing countries. Using the concept of institutional decoupling, this research presents a framework that offers a new understanding of the observed high failure rate of e-Government implementation in many developing countries. In terms of practical contributions, this research concludes important lessons with regard to synchronising motivating factors with institutional, technological and organisational prerequisites, and expected outcomes.

Why Are Filipino Consumers Strong Adopters of Mobile Applications?

In this chapter, the authors study factors such as ease of use and personal innovativeness in order to understand the consumer adoption of mobile technologies in the Philippines in order to build on existing adoption theories for academics and make recommendations to practitioners. The research questions include: (1) What key factors drive adoption of mobile technologies by Filipino consumers? (2) How are Filipino mobile consumers personally innovative in their use of mobile technologies? The authors surveyed 725 mobile Filipino consumers. The resulting linear regression model shows a significant amount of variance explained for behavioral intention to use mobile applications. Personal innovation had a strong statistical impact on both attitude toward using and behavioral intention to use.

Exploring Physicians' Resistance to Using Mobile Devices

Mobile communication technology is emerging as an area of major importance in healthcare. By enabling ubiquitous real-time access to patient information and state-of-the-art medical knowledge, this technology has the potential to support the integration of health records, the practice of evidence-based medicine, and to improve productivity among provider organizations. However, its adoption and implementation have faced many challenges; an important one has been users' resistance. For instance, many physicians are still reluctant to embed these technologies in their medical practices. This chapter, hence, explores factors that influence this resistance to using mobile devices, thereby hindering the potential benefits that these technologies can bring to healthcare. Specifically, the authors present the results of an empirical study conducted at a local hospital where two mobile technologies were examined. The findings highlight several important factors that, if not addressed in healthcare settings, can result in user resistance to the implementation of this technology.

Legal and Organisational Issues in Courtroom Technology Implementation and Institutionalization

Information technologies in courtrooms have served systematic and speedy justice dispensation since the start of the last decade. They brought forward significant changes to court operation around the world. However, during this period a variety of technology implementation and institutionalisation issues also surfaced. This chapter aims to discuss the legal and organisational issues by focusing on the case of Malaysian courts. It is advanced with the presentation of growing phenomenon of courtroom technology implementation and institutionalisation in a big picture, followed by the current scenario of the case of technology implementation projects in Malaysian courts, the E-Court, and E-Shariah. This chapter also discusses the different perspectives in technology institutionalization through a five-step technology implementation/institutionalisation process.

IT Governance Institutionalisation

Information technology infrastructure in contemporary large-sized service organisations is growing exponentially in terms of purpose, kind, scope, and complexity. As a result, these organisations are adopting a variety of information technology governance practices to achieve sustained levels of service to meet organisational goals and objectives. This chapter presents a case study of information technology governance in a hospital. It shows that information technology governance practices need to be institutionalised in the social, cultural, technical, and structural environment to produce the desired organisational behavior of responsibility and accountability. It highlights the key success factors that have led to successful assimilation of these practices with business processes, job functions, and workflows in the case organization. This study, thus, expands the theoretical and practical views on implementation of information technology governance.

The Diffusion and Adoption of a Cloud-Based Enterprise System in Danish Municipalities

This chapter addresses how Opus, a modified SAP solution delivered as a cloud solution, is interpreted, diffused, and adopted by Danish municipalities. The chapter is based on a theoretical framework using the organizing vision and diffusion of innovation theories. The authors study four Danish municipalities and the vendor of the Opus solution. They tell the history of Opus and analyze how it has diffused into Danish municipalities. The findings are that the diffusion is strongly influenced by regulative, normative, and cultural-cognitive pressures. Institutional processes play an essential part in the early and late diffusion of IS innovations and in the creation and evolution of an organizing vision such as Opus for Danish municipalities. The authors conclude the chapter with a discussion of how Opus as a technology could be categorized and follow this with future research directions.

Cloud Adoption in Enterprises

This chapter proposes a security and migration framework with business strategic implementation guidelines for successfully adopting cloud services, namely Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS) in contemporary organisations. As a foundation to achieve this, the authors give emphasis to the importance of considering the security, privacy, and governance issues related to cloud implementations, along with the possible benefits of adopting cloud services in businesses. They discuss the various types of cloud, their deployment models, and service levels as these form the basis for strategically planning the security and migration framework implementation of cloud in an organization. In addition, the authors provide a step-wise security and migration framework that could serve as a business strategic guideline for a successful cloud service adoption in enterprises.