Compliance and resistance: How performance measures make and unmake universities

How individuals comply with, and resist performance measures and metrics can be seen as a key concern in management and organization. Recent literature has advanced our understanding of compliance as a social practice which is often related to resistance. Yet, compliance is seen as something we equate with simply yielding to power without any agency. We address this theme with a study of the effects of managerialism on academic work. More specifically, we investigate the introduction of measures and controls to improve PhD completion times in a research-intensive UK university. Our findings show that despite most of our respondents voicing concerns about the reductionist nature of the target and the consequences for quality, the large majority of academics we talked to complied with the measure. We identify three compliance types that demonstrate compliance is an interpretative process. We make two principal contributions with this paper. First, we offer insights into why compliance deserves analytic attention as a social practice in its own right, as something that goes beyond mere consent. Second, we analyze the impact of managerialism on higher education through the lens of compliance. We use these insights to reflect on how compliance was linked to resistance and the effects of different compliance practices on academic work which ranged from shifting responsibilities to challenging academic integrity.

True colors of global economy: In the shadows of racialized capitalism

This paper unpacks the notion of racial capitalism and highlights its salience for Management and Organization Studies. Racial capitalism is a process of systematically deriving socio-economic value from non-white racial identity groups, and has shaped the contours and trajectories of capitalism for over 500 years. Drawing on the contributions of W.E.B. Du Bois, Bourdieu, and a number of labor historians, we argue that whiteness operates as symbolic capital and status property in market conditions, and is therefore responsible for perpetuating economic inequalities along color lines all over the world. We demonstrate how the extra value placed on whiteness can create a shadowland of split labor markets, colorism, and transnational patterns of expropriation that systematically disadvantage populations of color.

Who is pulling the strings in the platform economy? Accounting for the dark and unexpected sides of algorithmic control

This paper aims to address the dark side perspective on digital control and surveillance by emphasizing the affective grip of ideological control, namely the process that silently ensures the subjugation of digital labour, and which keeps the ‘unexpectedness’ of algorithmic practices at bay: that is, the propensity of users to contest digital prescriptions. In particular, the theoretical contribution of this paper is to combine Labour Process with psychoanalytically-informed, post-structuralist theory, in order to connect to, and further our understanding of, how and why digital workers assent to, or oppose, the interpellations of algorithmic ideology at work. To illustrate the operation of affective control in the Platform Economy, the emblematic example of ride-hailing platforms, such as Uber, and their algorithmic management, is revisited. Thus, the empirical section describes the way drivers are glued to the algorithm (e.g. for one more fare, or for the next surge pricing) in a way that prevents them, although not always, from considering genuine resistance to management. Finally, the paper discusses the central place of ideological fantasy and cynical enjoyment in the Platform Economy, as well as the ethical implications of the study.

Investigating the political economy of the territory: The contradictory responses of organisations to spatial inequality

The spatial imaginations of organisations can be particularly insightful for examining power relations. However, only recently they have gone beyond the limits of the workplace, demonstrating the role of the territory for organised action, particularly in mobilising solidarity for resistance. In this article, I investigate power relations revealed by the political economy of the territory to explain contradictory actions undertaken by organisations. Specifically, I adopt the theoretical framework of the noted Brazilian geographer Milton Santos, who recognises spatial multiplicity and fragmentation while maintaining an appreciation of the structural conditions of the political economy. This perspective is particularly useful for the analysis of civil society organisations (CSOs) in a Brazilian favela (slum), given the context of high inequality perpetuated by the selective flows of urban development. First, I show that the history of favelas and their role in the territorial division of labour explain the profiles of existing organisations. Then, I examine how the political engagement of CSOs with distinct solidarities results in a dialectical tension that leads to both resistance based on local shared interests and the active reproduction of central spaces even if the ends are not shared. The article contributes to the literature of space and organisations by explaining how territorial dynamics mediate power relations within and across organisations, not only as resistance but also as the active reproduction of economic and political regimes.

The decline of authority and the rise of managerialism

Managerialism, as an ideology and management practice, is grounded on a theory of authority. Such grounding has been neglected in the relevant literature since scholars have generally treated authority as a form of power and have ignored the view that authority is also a source of power. Following a review of the construct of authority as it appears in the works of noted social psychologists and critical management authors, this essay argues that Carl Friedrich’s theory of authority as reasoned elaboration reveals two manifestations: authoritativeness and authoritarianism. It is argued here that managerialism draws on authoritarian ideas and practices, whereas management, as traditionally conceived, draws on authoritativeness. To promote authoritative management, therefore, is to resist (authoritarian) managerialism since authority redirects power to technical experts and professional colleagues and thereby limits managerial power.

Daughter-mother perspectives on feminist activism in the academy

This article addresses feminist solidarity between a daughter and a mother in academia. We are respectively a PhD student and aspirant early career academic, and a senior academic, both identifying as feminists and engaging in forms of activism to improve gender equality. We take an autoethnographical approach, drawing from vignettes and conversational dialogues, focusing on feminist perspectives, activism, our contested identities, fears and hopes. We reflect on the challenges of living feminist lives whilst working in gendered university institutions and highlight strategies to enact feminism whilst trying to progress and maintain an academic career at different positions on the career spectrum. Our contribution is to highlight differential experiences and understandings of academic activism between daughter and mother, early-career academics and senior leaders, in order to enhance mutual understanding and action on feminist solidarity and praxis in the academy.

What type of change are we seeking to do? A response to Martin Parker auto-critique

In this piece, I discuss what type of critique we are seeking to do as CMS scholars as a response to Martin Parker auto-critique published earlier this year.

Awards and prizes as control devices: The case of urban development project awards

In the credential society, a sharp growth of the number of awards and prizes indicate an interest in assuming the authority to define quality, and to identify extraordinary accomplishments within certain jurisdictional domain. This ambition is associated not the least with ex ante awards, awards granted on basis of plans and documents that stipulate forthcoming material contributions, or other projected accomplishments. Drawing on actor network theory, the role of ex ante awards in the field of urban development is examined. Despite being epistemologically fragile entities, ex ante awards are organizationally significant as they operate as actants that provide a variety of benefits for equally award-winning agents and award-giving organizations, but also for the specific industry sector more generally. The article reports empirical data from two urban development projects in a major Swedish city, eventually receiving ex ante awards. Both projects were associated with desirable urban development qualities, boundary–spanning interests and objectives, and a recognition of shared social norms, and the awards given arguably served to strengthen the relationships between the actors included in the project work, at the same time as award-giving organizations advance their authority to define quality. The study contributes to the scholarly literature on awards by presenting an integrated analytical framework that shed light on the direct and indirect effects of formal awards. Awards and prizes are devices that enable control in credential societies, yet being undertheorized to date, and more research that examines how awards and prizes generate a variety of outcomes is welcome.

High-performance connections: Digital holism and communicative capitalism at HappyAppy

The current study examines the ways in which new age organizations use digital culture to promote “holistic” visions of personal and social well-being. Concepts of holism are common in contemporary and new age management settings, but are largely undertheorized by organizational scholars; moreover, the relations between holism and techno-culture, increasingly recognized by digital sociologists, are largely missing from organizational scholarship. Using the lens of “communicative capitalism,” we carry out a case study of “HappyAppy,” a French techno-startup association concerned with well-being related applications, to understand how holistic ideas are deployed and shaped within this association. We find that that holism is marked, on the one hand, by “autarkic” fantasies, involving subjective integration and immersion, and on the other, by “relational” fantasies, involving interpersonal connection and participation. Moreover, each of these versions of holism is associated with distinct critical possibilities. We use these results to theorize the role of digital holism at the intersection of new age management and digital culture, outlining an agenda for future research.