Impact of Training and Development Programmes on the Productivity of Employees in the Banks

Manpower training and development is an important aspect of human resources management which must be embarked upon either proactively or reactively to meet any change brought about in the course of time. Training is a continuous and perennial activity. It provides employees with the knowledge and skills to perform more effectively. The study examines the opinions of trainees regarding the impact of training and development programmes on the productivity of employees in the selected banks. To evaluate the impact of training and development programmes on productivity of banking sector, multiple regression analysis was employed in both log as well as log-linear forms. Also the impact of three sets of training i.e. objectives, methods and basics on level of satisfaction of respondents with the training was also examined through employing the regression analysis in the similar manner.

Influence of Emotional Intelligence on Employee Satisfaction: An Empirical Study of Banking Sector

This study explores the relationship between emotional intelligence and employee satisfaction among executives working in service sectors in northern India including Delhi/NCR. Information was gathered, using three instruments, from a sample of 120 managers, by using the emotional intelligence scale developed by Chadha and Singh (2001) and job satisfaction scale developed by Harris (2000). It was found that there is a very strong significant linear relationship between emotional intelligence and employee satisfaction. This research therefore adds a new dimension to employee performance, leadership and emotional intelligence, since no similar study has been conducted.

The Economic Crisis and Flexible Pay Structures: The Current Italian Outlook

The author explores an issue of acute contemporary relevance which is fueling a heated doctrinal debate in Italy and regards flexible remuneration or the linking of pay to productivity, performance or quality. It is the authors belief that, as a result of the economic downturn and changing organizational models within companies, at this moment in time there is a growing need for workers to be made more directly involved in their companies overall productivity. This aim can be achieved by tying pay to performance, with remuneration based not on the amount of time spent at work, as has traditionally been the case in Italy, but with a pattern of remuneration based on the efficiency of workers performance, a practice which has until now been infrequently applied.

Role of Performance Improvement and Instructional Design in Strategic Human Resource Management

The use of instructional design theory and approaches has been dramatically increased in the field of education. This profession has made tremendous improvement in solving real world authentic problems. Different types of instructional approaches are very effective in designing curriculum depending upon the skills, knowledge, and task requirements of courses. However, there is less literature available in the area of use of instructional design and performance improvement in strategic HRM. Instructional design is a very innovative field and it can do wonders in the areas of complex problem solving, knowledge construction, and performing real authentic tasks in the business scenarios, if the principles, approaches and theories of instructional design with performance improvement models are adopted in a right context and with alignment of organization task requirements. This paper is an attempt to strengthen the role of human resource as a strategic business partner through insinuating and integrating the fields of human performance improvement and instructional design in a business context. We call the 21st century the era of strategic human resources. There are so many convoluted HR roles and verbiages in the field of training and development, learning at the workplace, talent management, and compensation. There are abundance of books written on the role of human

Exploring the Linkage between Philosophical Assumptions and Methodological Adaptations in HRM Research

There has been an ongoing debate on the dearth of philosophical considerations in HRM research. In response, a dire need of philosophical discussions and its link to methodological adaptation has been stressed by many past eminent scholars in the recent history. The present paper aims to fulfill this important requirement as it has immense contribution for future research, making a lot of philosophical confusions clear. A critical review of literature on both HRM and philosophical strands was carried out to show how diverse philosophical assumptions/stances are linked with diverse methodological adaptations. This paper concludes highlighting the premise that methodology in any research is not researchers free will and instead it is mainly guided by their perceptions about the nature of reality (Ontology) and the nature of knowledge (Epistemology).

Effect of Diversity Management on Employees Organisational Commitment: A Study of Indian Organisations

The main objective of the study is to assess the potential effect of diversity management on employees commitment towards their organization. Primary data based on a sample of 400 respondents from 162 Indian organizations have been analyzed to test the stated hypothesis. Results of regression analysis revealed that implementing diversity management in the form of equality based HR practices i.e. recruitment and selection, training and development, performance appraisal, and compensation practices leads to increased organizational commitment among employees working in firms operating in India. The implications for HR practitioners, senior managers, and organizations are also discussed.

Perception of Professionals towards Effectiveness of Human Resource Information System

Organizations are facing stiff market and other external pulls and pushes, thus HR will become vital source for managing future challenges. HRIS is an information system that makes use of computers to monitor, control, and influence the movement of human beings from the time they indicate their intention to join an organization till the time they separate from it. The purpose of the HRIS is to provide service, in the form of accurate and timely information, to the clients of the system. As there are a variety of potential users of HR information, it may be used for strategic, tactical, and operational decision making (e.g., to plan for needed professionals in a merger), to avoid litigation (e.g., to identify discrimination problems in hiring), to evaluate programmes, policies, or practices (e.g., to evaluate the effectiveness of a training programme), and/or to support daily operations (e.g., to help managers monitor time and attendance of their professionals). However, in order to maximize HRIS success, researchers and practitioners have to know more about its underlying drivers. The study is undertaken looking to the importance of HRIS in the organizations. The paper identifies the factors of HRIS as perceived by professional users. This study is also an attempt to study the impact of designation on identified factors of Human Resource Information System (HRIS). The results of this research will increase researchers comprehension on difference in factors that influence effectiveness of senior and middle-level professionals.

Customer-centric Compensation Plans: Linking Compensation Plans of Employees in Indian Restaurants with Expectations of Customers

The paper attempts at establishing alignment between compensation plans for employees in restaurants with customer preferences obtained by means of an exploratory research. The findings of the research indicate that food & beverage, cleanliness & comfort, assurance, personal attention, and special feeling are the dominant factors shaping customer expectations in India. Two different categories of customers were identified based on whether they prioritized dining experience or the tangibles associated with service. Ranking of priorities was done on the basis of the mean scores obtained in each of the factors mentioned above. For customers prioritizing tangibles, Special Feeling obtained the lowest score and featured at the bottom of the list. Food & Beverage, on the other hand, remained the top priority for customers across both categories. For the purpose of designing pay-for-performance plans, restaurants were categorized on the basis of their target customer segment. The percentage of variable pay was decided on two factors, (i) degree of control enjoyed by the employee and (ii) strategic importance of the particular function. The kitchen staffs were assumed to have suitable control over the Food & Beverage factor and the front-house staffs over the factors Assurance, Personal Attention and Special Feeling. To ascertain the strategic importance of a particular factor, the score obtained by it as well as its rank in the priority list were taken into consideration. Following this, suitable parameters for assessing the performance of employees were identified and their relevance discussed in some detail.

Effects of CSR Focused HRM on Employees Satisfaction: A Study of Indian Organisations

The purpose of this study is to investigate the potential effects of various components of CSR focused HRM on employees satisfaction towards their job. Primary data based on 563 respondents from 204 organizations operating in India have been analyzed to test the stated hypotheses. Using regression analysis, this study has revealed that adoption of CSR focused HRM in form of legal compliance HRM and employee-oriented HRM leads to increased job satisfaction among employees working in organizations operating in India. No such relationship has been detected for other CSR focused HRM components i.e. general CSR facilitation HRM and general CSR conduct. The implications for HR practitioners and organizations are also discussed.

Quality of Work Life and Job Satisfaction: A Case of Veterinary Doctors in Punjab

The present study attempts to establish the association between Quality of Work Life (QWL) and job satisfaction among the veterinary doctors of Punjab. Multiple linear regression analysis has been employed to examine how far the factors of QWL identified with the help of factor analysis affect the job satisfaction. Job satisfaction is a dependent variable and factors, Monetary Consideration, Social Relations at Work, Constitutionalism at Work, Pride in Job, Facilitation for Current Performance and Future Growth, Nature of Job, Security and Safety, Innovative and Challenging Job, Fair and Unbiased Attitude of Top Officials, Less Educated and Ignorant Clients, Space and Infrastructure, Insufficient Diagnostic Facilities and Staff, and Reporting are independent variables. The results of the present study reveal strong association of Monetary Consideration, Facilitation for Current Performance and Future Growth, Security and Safety, Nature of Job, and Space and Infrastructure with job satisfaction. The eight variables which were not found significant include, Social Relations at Work, Constitutionalism at Work , Pride in Job, Innovative and Challenging Job, Fair and Unbiased Attitude of Top Officials, Less Educated and Ignorant Clients, Insufficient Diagnostic Facilities and Staff, and Reporting. The present study conducted on veterinarians working under department of animal husbandry, Punjab can make a niche in this area. Commitment on the part of government and department itself to work on the activities and initiatives which promote QWL and job satisfaction of the respondents can create a sound and harmonious working environment to get the desired results.