scholarly journals Service Quality Based Analysis : Case of Housekeeping Attendant, Segara Village Hotel

2015 ◽  
Vol 1 (1) ◽  
pp. 7
Author(s):  
Ni Made Ayu Sulasmini ◽  
I Gede Gio Pana Saputra
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Descriptive Analysis ◽  
Quantitative Descriptive Analysis ◽  
Analysis Techniques ◽  
And Performance ◽  
Quantitative Descriptive ◽  
Level Of Importance ◽  
Scale Data

Quality of service is any activity carried out by the company or hotel in order to meet consumer expectations. The dimensions of the service quality are Tangible, Reliability, Responsiveness, Assurance and Empathy. Various efforts need to be considered by the hotel in order to satisfy the guests. So is the case with Segara Village Hotel which is a four-star hotel in Sanur. This study aims to determine the quality of service of room attendants at Segara Village Hotel, using the techniques of qualitative-quantitative descriptive analysis. Respondents in this study were guests at Segara Village Hotel as many as 50 people. Data obtained by questionnaires that measured using a Likert scale. Data were analyzed using analysis techniques and performance level of importance, and the Cartesian diagram. It was found that the factors are a top priority (considered important by guests, but the implementation is felt still less) is the appearance of room attendant, accuracy, reliability, timeliness in cleaning room, the provision of information to the guests, room attendant accuracy, and understanding of what is desired by guests.

scholarly journals Analisis kualitas pelayanan bartender/bartendres dalam meningkatkan kepuasan wisatawan pada sea fire salt bar di anantara uluwatu resort & spa bali

2020 ◽  
Vol 4 (2) ◽  
pp. 103
Author(s):  
Azwar Z ◽  
Agus Muriawan Putra ◽  
Putu Ratih Pertiwi
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Performance Appraisal ◽  
Descriptive Analysis ◽  
Good Service ◽  
Quality Performance ◽  
Quantitative Descriptive Analysis ◽  
Tourist Satisfaction ◽  
Quantitative Descriptive

This research is motivated by the quality of service bartenders / bartendres who must provide good service to tourists by providing good service. The purpose of this study was to find out about the quality of bartender / bartendres services and tourist satisfaction criteria for bartender / bartendres services at the Sea Fire Salt Bar at Anantara Uluwatu Resort & Spa Bali. Data collection techniques in this study used the method of observation, interviews, questionnaires and literature studies. Data were analyzed with Quantitative Descriptive Analysis, Likert Scale and Importance - Performance Analysis The results of the study of 100 tourists from performance appraisal that affected the level of tourist satisfaction with the service quality of bartenders / bartendres at Sea Fire Salt in Anantara Uluwatu Resort & Spa Bali obtained an assessment of service quality performance categorized as good for tourist satisfaction. Of the five (5) indicators, all indicators get the same score that is said to be good, and no one answers very well. While the assessment of interests that affect the level of tourist satisfaction with the service quality of bartenders / bartendres at Sea Fire Salt in Anantara Uluwatu Resort & Spa Bali obtained an assessment of service quality performance categorized as important and very important to tourist satisfaction.Suggestions that can be given to the quality of service of the bartender / bartendres must continue to be improved so that tourists who visit get satisfaction and visitors are expected to return to visit the Sea Fire Salt Bar at Anantara Uluwatu Resort & Spa Bali  

scholarly journals KUALITAS PELAYANAN STASIUN PENGISIAN BAHAN BAKAR UMUM PANRENG KECAMATAN BARANTI KABUPATEN SIDENRENG RAPPANG

2019 ◽  
Vol 7 (2) ◽  
pp. 52-58
Author(s):  
Karmila Yusuf ◽  
Kamaruddin Sellang ◽  
Hariyanti Hamid
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Descriptive Analysis ◽  
Fuel Oil ◽  
Literature Study ◽  
Summary Table ◽  
Quantitative Descriptive Analysis ◽  
Sample Technique ◽  
Quantitative Descriptive

This study aims to determine the quality of service affect customer satisfaction at Panreng SPBU District Baranti Sidenreng Rappang District and to find out which of the quality of services which include physical evidence, reliability, assurance, responsiveness, and empathy that have a dominant influence on customer satisfaction at Panreng SPBU Baranti District, Sidenreng Rappang Regency. The approach of the research method used in this research is a quantitative descriptive approach. The population in this study is customers who buy fuel oil at Panreng gas station, which is estimated that there are 250 buyers a day. The sample technique used is Random Sampling using the Slovin formula to produce 71 samples. Data collection techniques carried out in this study were observation, questionnaires, documentation, and literature study. The collected data is then processed and analyzed using quantitative descriptive analysis techniques with the help of descriptive statistics using SPSS 21.0 and Likert Scale. From the results of the study and discussion of the overall value shows that: (1) the quality of service affects customer satisfaction, declared significant / significant with a percentage of 55.1% obtained from the correlation coefficient in the model summary table. (2) the service quality factor which has the highest influence is the responsiveness indicator factor with a percentage of 74% obtained from the results of the questionnaire accumulation.

scholarly journals Pengembangan Lembar Kerja Peserta Didik (LKPD) PJOK Senam Lantai Meroda Berbasis Penguatan Pendidikan Karakter Untuk Peserta Didik Kelas VII SMP Negeri 18 Kota Bengkulu

2020 ◽  
Vol 1 (2) ◽  
pp. 1-9
Author(s):  
Muhammad Nuryogatama ◽  
Tono Sugihartono ◽  
Ari Sutisyana
Keyword(s):  
Character Education ◽  
Descriptive Analysis ◽  
Technical Aspect ◽  
Quantitative Descriptive Analysis ◽  
Analysis Techniques ◽  
Is Research ◽  
Instruments And Techniques ◽  
Quantitative Descriptive ◽  
Expert Validation

Lembar Kerja Peserta Didik (LKPD), is research and development that is commonly called (R&D). The subjects of this study were Students of grade VII of SMP Negeri 18 Bengkulu City with 27 students and 2 teachers. Data analysis techniques using quantitative descriptive analysis as outlined in the form of percentages. Data collection instruments and techniques with a questionnaire. The results of the study stated that the products developed were feasible with expert validation scores, , in expert I, Content eligibility aspects "very good" 100%, aspects of conformity with character education "very good" 97%, didactic aspects "very good" 93%, construction aspects "very good" 100% and technical aspects "very good" 93%. whereas the final result of the assessment was conducted by expert II, the aspect of Feasibility of "very good" content was 100%, the suitability aspect of Character Education was "very good" 97%, the Didactic aspect was "very good" 100%, the construction aspect was "very good" 100% and the technical aspect was "very good” 96%. While overall the quality of LKPD percentage of students' responses to LKPD based on Character Education is "very good" with a percentage of 86% and the results of teacher responses are "very good" with a percentage of 93%.

scholarly journals Pengaruh Produk, Harga, dan Kepuasan Konsumen terhadap Keputusan Pembelian Konsumen di Toko Projeksus

2021 ◽  
Vol 5 (1) ◽  
pp. 314
Author(s):  
Michael Larosa ◽  
Eva Vestyne Lenty Halawa ◽  
Ajeng Prapti Astuti ◽  
Triyanti Purba ◽  
Wirda Lilia
Keyword(s):  
Data Analysis ◽  
Product Quality ◽  
Descriptive Analysis ◽  
Purchase Decision ◽  
Purchase Decisions ◽  
Quantitative Descriptive Analysis ◽  
Analysis Techniques ◽  
Quantitative Descriptive ◽  
Program Data

Customer's purchase decision is company's hope to sell product. To persuade customers to buy, company is willing to give the best quality of their product, also to give the special price, and to give maximum satisfaction to the customer. Therefore, this research was conducted to know the effect of product quality, price, and customer's satisfaction on customer's purchase decision partially and simultaneously. This research's method is quantitative descriptive analysis. The population are 258 customers who bought company's product, then become 72 repondents by the Slovin formula as samples. We use F test, T test, multiple linear regression, and classic assumption test as data analysis techniques using SPSS version 20 program. Data results show that partially, product quality and price have significant effect on customer's purchase decision. While customer's satisfaction doesn't have significant effect on customer's purchase decisions. Simultaneously, product quality, price, and sarisfaction have significant effect on customer's purchase decision. Customer's purchase decision can be explained by product quality, price, and customer's satisfaction by 46,50%, the rest 53,50% is explained by other variables that are not being researched.

scholarly journals SERVICE QUALITY ANALYSIS OF ARGO PARAHYANGAN TRAIN AS A TOOL FOR IMPROVING THE SERVICE

2018 ◽  
Author(s):  
Rorim Panday
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Services Quality ◽  
Descriptive Analysis ◽  
Quality Analysis ◽  
Passenger Satisfaction ◽  
Level Of Satisfaction ◽  
Train Services ◽  
Level Of Importance

Argo Parahyangan train is executive train for Jakarta-Bandung route, can be reached in 3 hours, with comfortable sitting in air condition compartment. This train becomes a favorite by executives. But the service of Argo Parahyangan is through decrease in quality of service. It can be known, because heard many complain about the service. This research is done by related to the variables of service quality at the train. Services quality cover three area that are service at ticket window, service at station and service in compartment. 18 variables have just identified. By 100 respondents’s passenger as randomly, it got data using questionnaire. The opinion related to level of importance variables and level of service quality variables. In analyzing the data used multi variate method and descriptive analysis. The result as follow : (1) The quality of service is in range badly to good enough, (2)The quality of service is not meet the passenger expectation, (3) The level of passenger satisfaction (average ) is 70,90 %, and (4) Only 4 variables that significant influence to level of satisfaction, are : X1 - Accurateness of time travel, X3 - Service at ticket window, X11- Temperature in compartment, X12- Cleanness in compartment.

PENGARUH EXPERIENTAL MARKETING, STORE ATMOSPHERE, HARGA DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMBELIAN DI ANGKRINGAN KENDI RENJANA KLATEN

2021 ◽  
Vol 5 (1) ◽  
Author(s):  
Winda Rohmawati ◽  
Sarsono Sarsono ◽  
Fithri Setya Mawarti
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Purchasing Decision ◽  
Quantitative Descriptive ◽  
Service Purchasing

Research was sought to examine marketing based on experience, storeiatmosphere, priceiand serviceiquality ofipurchasing decisionsiat Angkringan Kendi Renjana. Quantitative descriptive is used in this type of research. All consumers who make purchases at Angkringan Renjana are counted as samples in this research. Convience samplingiis used for respondent techniques, the number of samples obtained is 100 respondents. Inithis study,iusing multipleilinear regressionianalysis techniquesiSPSS 15. Theiresults of the description can be ignored from the marketing experience which hasia positiveiand significantieffect onipurchasing decisionsiin Angkringan Kendi Renjana. storeiatmosphere hasiapositive andisignificant effectionidecisions iniAngkringan Kendi Renjana. priceihas aipositive andisignificant effectionipurchasing decisionsiin Angkringan Kendi Renjana . service quality hasiaipositive effectand significantito theipurchase decisioniin Angkringan Kendi Renjana. Keywords: Experienta Marketing; Store Atmosphere; Price; Quality of Service; Purchasing Decision

scholarly journals ANALISIS KEPUASAN KARYAWAN DAN AKREDITASI RUMAH SAKIT UMUM DAERAH BLAMBANGAN KABUPATEN BANYUWANGI

2017 ◽  
Vol 2 (2) ◽  
Author(s):  
Diansanto Prayoga ◽  
Syifaul Lailiyah ◽  
Jayanti Dian Eka Sari
Keyword(s):  
Job Satisfaction ◽  
Employee Satisfaction ◽  
Descriptive Analysis ◽  
Quantitative Descriptive Analysis ◽  
Hospital Employee ◽  
Management Evaluation ◽  
Level Of Satisfaction ◽  
Quantitative Descriptive

Health services conducted by hospitals must prioritize quality and satisfaction for consumers. Internal hospital customers are hospital works that have a major role in providing services to consumers. Analysis Methods This study uses Quantitative Descriptive Analysis method. For a large sample of staff employees taken 20% of all employees (589 people) at Blambangan Regional General Hospital Banyuwangi regency of 125 people by systematic random sampling. The results of this study indicate that the level of satisfaction of employee employee karywan for 68.95 included in the category of satisfaction. Hospital employee satisfaction value is the highest indicator of job satisfaction that is mentally challenging with the value of employee satisfaction of 71.72, while the lowest hospital employee satisfaction value is a reasonable indicator of Rewards satisfaction with employee satisfaction score of 64.23. Accreditation of Blambangan Public Hospital of Banyuwangi Regency earned the title of Plenary.This study reviews materials for the management of the hospital to make improvements in the role of hospital employees to perform services to the community and management evaluation in improving the performance of employees in the organization. Keyword : Job Satisfaction, Accreditation, Quality of Hospital

scholarly journals Analisis Tingkat Kesehatan Perusahaan Menggunakan Metode Earning dan Leverage Pada Perusahaan

2019 ◽  
Vol 1 (2) ◽  
pp. 404-414
Author(s):  
Fikri Ahmad Fauzi ◽  
R. Deni Muhammad Danial ◽  
Dicky Jhoansyah
Keyword(s):  
Descriptive Analysis ◽  
Quantitative Descriptive Analysis ◽  
Analysis Techniques ◽  
Quantitative Descriptive

This study aims to determine the method of earnings (profitability) and leverage (solvency) in measuring the level of company health at PT. Adhi Karya (Persero) Tbk and PT. Surya Semesta Internusa Tbk. This research uses quantitative descriptive analysis techniques. The results of this study indicate that it is known that there is one company that is in a healthy condition and one company in an unhealthy condition. Conclusion, companies that are in a healthy condition can better maintain the company's existing system of activities, and for companies that are not healthy, the company must quickly handle or immediately take an action regarding the system of company activities so that the company can be good and be in company condition healthy. Keywords: Company Soundness, Earning and Leverage Method

scholarly journals Kemampuan Siswa Kelas V SDN dalam Gugus 3 Kota Sabang Menulis Kembali Cerita Rakyat yang Dibaca

2019 ◽  
Vol 16 (2) ◽  
pp. 195-206
Author(s):  
Mustika Sari ◽  
Mohd. Harun ◽  
Siti Sarah Fitriani
Keyword(s):  
Primary Schools ◽  
Descriptive Analysis ◽  
Research Data ◽  
Quantitative Approach ◽  
Fifth Grade ◽  
Average Score ◽  
Quantitative Descriptive Analysis ◽  
Analysis Techniques ◽  
Fifth Grade Students ◽  
Quantitative Descriptive

This study aims at determining the ability of the fifth-grade students of state primary schools (SDNs) located in cluster 3 of Sabang City, Aceh; to rewrite folktales that are read, including the aspects of character, background, plot, language, and punctuation. The approach employed by this study is a descriptive quantitative approach. The population as well as samples in this study were 20 fifth-grade students of SDN 26 and 20 students of SDN 28 Sabang. The research data was collected by test techniques, in the form of assignments. Data is analyzed by quantitative descriptive analysis techniques, namely making a list of raw scores, calculating the average score of students, and classifying the results of the samples studied. The results of the study showed that the ability of the fifth grade students of SDNs in cluster 3 of Sabang City to rewrite the read folklore had not reached the specified value criteria. There are only 35% of students who have sufficient ability or score above 75, and many 65% of students do not have adequate ability who score below 75. This study also shows that of 40 students, only 3 students get a very good predicate with a score of 90, 30 students obtained a good predicate with a score of 65-85, and 7 students obtained a sufficient predicate with a score of 60.  

scholarly journals Pengaruh Kualitas Pelayanan, Pemahaman Peraturan dan Sanksi Perpajakan Pada Kepatuhan WPOP

2019 ◽  
Vol 29 (2) ◽  
pp. 503
Author(s):  
I Made Yoga Widian ◽  
I Ketut Jati
Keyword(s):  
Quality Of Service ◽  
Regression Analysis ◽  
Service Quality ◽  
Linear Regression Analysis ◽  
Sample Selection ◽  
Multiple Linear Regression Analysis ◽  
Government Revenue ◽  
Analysis Techniques ◽  
Positive Effect

One way to increase government revenue from the tax sector is by increasing taxpayer compliance itself. The purpose of this study was to determine the effect of service quality, understanding of regulations and taxation sanctions on individual taxpayer compliance registered at North Badung KPP Pratama. The study was conducted at the KPP Badung Utara in 2018. The sample selection was 100 taxpayers using the Slovin formula. Data collection was carried out by distributing questionnaires to WPOP registered in North Badung KPP Pratama and the analysis techniques using multiple linear regression analysis. Based on the results of the analysis, it is known that service quality, understanding of regulations and taxation sanctions have a positive effect on individual taxpayer compliance registered in North Badung KPP Pratama, with the value of calculating each variable greater than the label, and having a significance value greater than 0.05. Keywords : Quality Of Service;  Understanding Of Tax Regulations; Tax Sanctions; Individual Taxpayer Compliance.

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